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Nikon D600 spot issue all over the news again after Chinese TV report

Nikon-D600-bw-top
I already mentioned this in my last weekly news post yesterday: CCTV (China Central Television) broadcasted a report on the defective D600 camera and today many major news agencies all over the world are basically killing Nikon's reputation and even driving the company's stock down:

  • IndiatimesChinese TV show targets Nikon, claims flaw in cameras
  • EastdayNikon ordered to withdraw faulty cameras
  • CNN Money: China targets Nikon in annual expose
  • ReutersNikon drops to five-week low after China consumer show criticism
  • The Wall Street Journal: Nikon targeted by Chinese state broadcaster
  • Globaltimes ChinaNikon says will treat D600 issues ‘seriously’ after CCTV report
  • South China Morning Post: Nikon pulls D600 on mainland after Consumer Day expose
  • ABS CBN News: Nikon asks retailers in China not to sell D600 camera

I think somebody will and should lose their job over this.

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  • http://www.omarbarcenas.com/ Omar Barcenas

    LOL so after I get torched by fanboys on this forum for dissing Nikon for selling faulty products (DOES NOT MATTER IF IT’S GREY MARKET, FAULTY IS FAULTY), now the Chinese government also agrees.

    Wonder what the fanboys have to say. READY STEADY…. GO.

    • Steve Hapke

      Not a fan boy but I’ll comment that I got a D4s early last week repalcing a D4 that was a great camera and the D4s is the best performqance I’ve seen out of a camera body in 36 years of pro bodies-consider that for awhile

      • http://www.omarbarcenas.com/ Omar Barcenas

        yep, that has nothing to do with customer service. But yes I’d agree it is a nice camera.

        • Rudi

          That’s why you say …”faulty productS”. I never had a problem with any product or service.

        • Roy

          So you got a camera made in Hong Kong, and you want Nikon USA to support you. Guess you get food stamps as well. Send your camera back to Hong Kong for repair. Be a man. You bought foreign, repair foreign. Oh yeah, my D600 is just fine. It’s not going anywhere, but to weddings. And when it is time for service it will go to El Segundo.

          • http://www.omarbarcenas.com/ Omar Barcenas

            First of all, I don’t think the D600 was made in Hong Kong.

            Second, I don’t even live in the USA. Have a look at the posts on this forum, there is another person here from Indonesia that got refused service even though they bought it with a international warranty.

            What exactly is a international warranty if Nikon doesn’t support it? And again, this is not just Nikon USA, this is what happened to another person on this forum from Indonesia, trying to get it repaired in Asia.

            And even if I did buy grey market, the camera from Nikon was already defective. What right do they have to sell faulty products, irrespective if it’s grey market or not, they should not be selling it in the first place.

            • bob2

              Grow up Omar.

              International warranty means you bought through independent channels, so you don’t get benefit of Nikon USA. International means sending it overseas–otherwise it would be considered a USA warranty. It’s akin to buying an item at one retailer and attempting to return it at another–the second shop did not get the benefit of importing/sale, so it owes you nothing.

              I am sure you don’t work for free so you shouldn’t expect Nikon USA to do so as well. Send it back to Japan and accept that saving a few bucks costs you more. There is no free lunch, even when the lunch is free.

            • http://www.omarbarcenas.com/ Omar Barcenas

              Grow a brain bob2.

              Majd Abu Rakty posted that he had bought a camera while he was overseas. He took the camera back to Indonesia and they said the warranty was not valid.

              Does buying while your travelling now count as grey imports?

              In Australia if you buy that camera overseas they honor international warranty, so I guess Nikon picks and chooses their rules for each country.

              ‘It’s akin to buying an item at one retailer and attempting to return it at another’

              Weird that you say that, because I can buy from one retailer, and return the item to the same retailer at a different location with no hassle. Even Zara lets me return clothes bought overseas. So not sure what you’re trying to say there, because the last time I checked, Nikon USA is a part of Nikon. Pretty sure any sales Nikon USA gets Nikon in general will profit from.

            • PGi

              Exactly and the biggest issue with their way of support system is they do not provide the same service support for all its users.

            • neversink

              Nikon should support their cameras no matter where the camera was bought. They also should get grid of the term grey market and stand behind all their warranties. Rather taking the responsibility to warranty all their products the same way, Nikon takes advantage of more lenient consumer protection laws in certain countries.

            • zoetmb

              If you’re a U.S. resident and bought the camera overseas (rather than imported it or bought grey market) and have a receipt from an authorized retailer showing that you bought it overseas, Nikon USA WILL repair it under warranty.

              The fact is that you want to “cheat” by buying grey market and presumably paying less and then you want Nikon to ignore the fact that you cheated. And any reputable grey market dealer will inform you that you must buy a 3rd party warranty if you want the camera covered.

              This has to be done to protect dealers. If you don’t protect your dealers, then you don’t have a sales channel. All manufacturers do this.

              Nikon should recall/fix the D600s that are out there and still defective. But they will be recalled/fixed by the divisions that sold them.

            • http://www.omarbarcenas.com/ Omar Barcenas

              The same goes for Australia, but apparently not in Indonesia as the post from Majd Abu Rakty mentions.

              So it looks like different rules for different countries regarding international warranty.

              The problem is Nikon is the one cheating by selling the products in the first place. Why punish the consumer for your mistake? Get that through your head. Repeat after me. Nikon made a faulty product that they still continue to sell. They should have stopped selling this camera altogether. And if they did that, or even, God forbid, they recalled the products, then there wouldn’t be dodgy products in the market (grey or otherwise) in the first place.

              Now they expect the customers to take the time and effort to fix Nikon’s problem. It should be on Nikon’s shoulders to resolve this problem at all costs since they’re the one at fault.

            • Majd Abu Rakty

              Ok i am the guy who bought the camera and i assure you it was not bought from grey market nor was it cheaper. I bought it from Dubai from Grand Stores, an authorized Nikon seller in UAE. I paid AED9000 for the camera body alone which is $2450 now and $2100 back then so knock it off please. I bought it one week after it got in the stores and the serial number is very low I was one of the unlucky first owners. I was not trying to cheat anything so get your facts right before jumping down someone’s throat. I bought two camera bodies because I was starting a two-year travelling-the-world plan which is still on-going. The D600 was perfect for its size, the great handling all over, and i didn’t want the file size of the D800 because I was going to edit the files on a laptop that is purposed for travelling.
              I found it inconvenient to be without my cameras while travelling because i was moving to a new place every week so I didn’t want to miss anything. I paid for the senor cleaning as Omar said because they told me the warranty is not valid internationally and I didn’t mind because i thought the cleaning will fix it the first time (that was right when the issue started to get a public stir). Then the oil came back again. then I cleaned, then it came back again, then i cleaned then it came back again and now i havent cleaned my cameras for 6 months and im shooting f9 and below so landscapes are not working well for me now as you need larger depth of field. I wanted to sell the cameras a while ago to get rid of this crap and thought about buying the D4 or the Df but i eventually decided to go for the D4. However, I ended up cancelling that idea when the best offer i got was $2400 for both cameras which is the price i paid for each of them. So i cancelled and now im stuck with faulty cameras waiting to see what nikon is going to do about it. Now if have done anything wrong on my part, i don’t know, I bought the cameras to take pictures not to keep worrying about my faulty gear so i don’t wanna waste my time on bureaucratic corporation crap to get my cameras fixed. I have been using Nikon since i started shooting and what they are doing is not acceptable!
              Two years until they start to actually do something about it. That is crap!

            • Jz

              Nikon camera bodies do not have international warranty. Only lenses and certain accessories have international warranty. Same goes with Canon.

            • Majd Abu Rakty

              I am aware of that. However, for a major issue such as the oil spots on the D600 sensor, the repair should be provided internationally. In addition to that, Nikon service in Indonesia is not fixing the problem even for Indonesians or those who bought the camera in Indonesia. That’s the point that everybody is missing. It’s not only about me. I know I should repair my camera in Dubai where i bought it but we are not talking about an occasional faulty product.
              All I am saying is that when a major corporation such as Nikon sells faulty cameras internationally, they should fix it internationally. It doesn’t matter where i bought it from. Think about it, wouldn’t it be cheaper for them rather than wasting loads of money shipping products all over the world. I really wanna know who is handling these issues for them cuz it must be the stupidest person in the world

            • Rienz

              That’s bullsh!t, Canon USA honors warranty for “grey market” cameras, as long as it is in the warranty period. Dell, ASUS & HP laptops I had bought were repaired free of charge in a different country than the country of purchase. It is not cheating when you spent your hard earned money on an expensive camera and the stupid manufacturer dishes out sub standard senor … the local Nikon dealer refused to service the oily sensor on my D600 … I had to fight with Nikon for 5 months to return it … they finally agreed and gave me a D610 and charged me $500 more.

          • MaximusPhotography

            Nikon does not manifactor in HK! where did u get this crap from?

      • nawab

        somebody please remind him we are talking about the “Oily D600

      • Foxy Man

        Numb nuts stay on topic. Idiot.

        • mikeswitz

          No we are talking about CCTV who couldn’t give a shit about oily sensors. They are one of the propaganda arms of the unelected, not particularly representive, Chinese government.

          • FK

            Where are you from? Are you naive enough to still trust TV media from your own country? You might be from a “democracy” spying on its inahbitant and the rest of the world, sending innocent to camp without judgement and giving lesson to the rest of the world without a second thought…
            Don’t trust your own country’s propaganda, the place you are living in is not that much better than the others.,

            • mikeswitz

              I never said anything about one country’s media vs. another. I’m from the US and while one can’t trust anyone outlet here at least we have varying points of view. One of the problems with our media is generating false equivalencies, just like your post.

      • fanboy

        Where have you been the past two years? Have you heard about 1DX?

      • Chris

        We are not talking D4 or D4s, we know you have money to buy it. D600…….

      • Genius

        Were talking about Nikon D600 here not Nikon D4s, Who cares about your new D4s? Moron!

      • SiestaKey1

        I agree…the D4s is one badass camera. Got it to complement my D800e. I loooooooove my D800e, but the D4s feels so much better in my hands, image quality is stunning, and having 11fps ready to roll is great. Truly an awesome camera. I really wish QXD would take off too. That card is expensive, but it’s extremely fast…both in the camera and during import. It’s what you would expect out of a pro camera.

      • PGi

        For jpeg shooters like news guys the new d4s might be a huge step up but for most of us shooting raw it is the same old d4,

    • Aldo

      the hell? I’m a “fanboy” of photography… you on the other hand, judging by your comment, seem to be just a fan of cameras.

      • http://www.omarbarcenas.com/ Omar Barcenas

        I never replied to any of your comments. Unless you’re replying under a different name. I called Lord Eels and D700s fanboys. I use whatever cameras I feel like. And unlike some people here I actually use them, and no I don’t aspire to be a wedding/landscape/glamour/cat photographer.

        • Lemming

          Are you aiming that comment at me? I also have a D4s for bird photography and dream one day of shooting cats.

          • knows

            Both cats and birds have small head and big eyes. You need a D4s for that. $6.5K is just right for that.

          • Inquisitor_Cortez

            Bird photography is for the…birds! It’s flowers where you want to be. Flowers and cats! :-)

    • drfilms

      Um… yeah because the “Chinese government” has a stellar record of being honest and looking out for the people.

      • http://www.omarbarcenas.com/ Omar Barcenas

        They may have appalling human rights, but they sure as hell know how to treat their consumers lol. Capitalism at its finest.

        • drfilms

          Nice try at a jab at Capitalism… That’s not Capitalism.. It’s taking advantage of state sponsored oppressed people. Just like US Capitalism is nothing more than government funded crony Capitalism. True Capitalism helps everyone more than any other system.

          • http://www.omarbarcenas.com/ Omar Barcenas

            You can say the same thing about ‘true socialism’, but in the end, people are greedy so nothing will ever work, capitalism or otherwise.

            • bob2

              If you think “nothing [in capitalism] will ever work”, you have no sense, especially since the internet and everything you use is the result of capitalism, including this fine rumors website. It does work; what does not work is your head.

              Are you a little child? Or just another naive over-educated dreamer? Likely you’ve never experienced the true destruction that “fake” socialism did for the USSR, Cuba, or pre-Deng China. Having experienced the wonderful idealism of communism/socialism and the resulting real destruction of economies and social order, I’ll take capitalism any time.

            • Bob bobson

              The Internet is the result of government funded enterprises, both military and educational, thank goodness. A purely capitalistic Internet would’ve been dreadful for the first thirty years or so.

            • Sean Walsh

              I live in a scoialist democracy where I have free speech and free expression, and more than two political parties to vote for, not to mention thousands of businesses that succeed at making a profit every year and not being raked over the coals for their earnings.
              Socialism can, and does, work in tandem with a capitalist approach. There are more ways to govern – yours is not the only one.

          • istreetshooter

            There is a difference between equal opportunity and equal outcome. Currently, neither exists. But a fundamental principle in capitalism is that there are winners and losers. I’ll let others argue whether that is good or bad, but try selling that “helps everyone” notion to those in the inner-city.

            • drfilms

              Yeah, because nobody ever got out of the inner city without government help…. Oh wait.

            • istreetshooter

              The government is not a cure-all, but I know people whose lives were changed because of scholarships that enabled them to get a college education. But back to photography. The interesting thing about global capitalism is how companies like Sony are affected by the sales of all their different products, while Nikon is being dragged down by the various reactions of consumers and even China. That can’t make the Japanese country happy.

            • Sean Walsh

              Countries have gone to war for less.

        • Jay

          The real task is eliminating scarcity of the necessities of life. Give everyone the necessities of life via automated systems (could easily be done with the tech. we have today if we decided that’s what we wanted to do) and a huge percentage of the problems would go away. How many petty crimes are committed under the pretense of doing what one needs to simply survive? Historical communism never worked because they were still operating in the domain of scarcity driven economies.

          But won’t people be lazy then? Not really, plenty of new science has shown us the truth about human motivation. Most useful things emerge because people enjoy the creation, not because of the carrot on a stick reward system of capitalism.

    • AM I Am

      And now Nikon is going to repair grey market D600’s as well because of what?
      Sorry, but I don’t see that mentioned anywhere.
      In my opinion, Nikon shouldn’t and won’t repair grey market product.
      Just like Nikon is paying the price of their poor handling of the D600 issue since the beginning, those guys saving one or two bucks buying in the grey market should pay the price of their gambling.
      Nikon knowingly sold defective cameras, denied the problem, released the D610, and thought that they were going to get away with all that. Now, they’re paying the price.
      Similarly, those people who buy in the grey market, knowingly buy products without any warranty from the manufacturer at all. Now, they should pay the price. By the way, they can always send their cameras for repair to the country were they were supposed to be sold. I bet that Nikon will service them over there.

      • Jake

        Of course a grey buyer has no comeback for warranty, but warranty begins when the owner takes possession. What you are talking about is pre-possession …a faulty camera at the time of manufacture. The fact is Nikon made it and on-sold it and this is why your opinion doesn’t count.

        • http://www.omarbarcenas.com/ Omar Barcenas

          Finally! Someone that understands the concept of bad business practice.

          Nikon knew it was a bad camera. They should have stopped selling it, and fixed the problem straight away.

          Grey market still guarantees (different from warranty) that you have bought a working product with no known faults. Otherwise what’s stopping a company from making faulty products and selling to the grey market and then in turn refusing to repair the camera.

          • Jake

            It is why the remedy is so difficult as well, if you want to take a personal action or complaint you can only do it with the seller, if the seller is grey and not in your country then you have no remedy. Even a grey reseller in your country has no access to the official distribution network and cannot redress the customer request so it is a just outcome that every Nikon camera must be remedied directly by Nikon. For anyone to object because it is grey is senseless and besides, Nikon need a lesson so that anyone that does not care to buy grey …is not inconvenienced by poor QC and even poorer after-sales service. These grey sales add to that voice and also help to reduce the authorized price sooner in a product cycle. It is important to maintain a solidarity within a user base …the more voices …the louder.

          • zoetmb

            Wrong. There is the concept of an implied warranty in some countries – that a product does what it is intended to do – a camera must take photos, a car must drive down the road, etc. But I don’t think a sensor that often needs to be cleaned, as frustrating as that is, would fall under the implied warranty doctrine.

            Grey market guarantees nothing. That’s why retailers strongly encourage you to buy a third party warranty.

            Manufacturers do not sell to the grey market. If they did, then it wouldn’t be grey market. Retailers sell their overstock to the grey market. Generally, a foreign retailer will order more than they need in order to get a slightly better price, then sell the overstock to another market. Sometimes, because of currency differences, they can do quite well. Other times, it’s break-even but they got the benefit of the lower wholesale price.

            I don’t know about other countries, but in the U.S., a manufacturer not only doesn’t have to warranty or guarantee a grey market import, they don’t even have to service a U.S. product that is sold by an unauthorized dealer (even though Nikon does). Sony has issued numerous warnings claiming they won’t service a product sold by an unauthorized dealer. Other manufacturers won’t service their high-end lines if you buy them over the web.

            Having said all that, I do agree that Nikon should have recognized the D600 issue early and did more about it. But they did let people return their cameras for service and they did supposedly fix them.

            I doubt that grey market imports are an issue in China anyway. My bet is that the cameras sold there were intended for that market. Nikon’s going to have to set up some kind of factory there to fix the D600s or they’ll have to bite the bullet and send those customers D610s.

            There’s plenty of patently defective Chinese products, including many dangerous products. This is just the Chinese Government “picking” on a Japanese company.

          • AM I Am

            You’re wrong. Nikon USA is not legally obliged to service grey market product because they didn’t import those cameras. Period.
            Nikon Global? Yes. So, those who bought in the grey market need to find out first where those cameras came from, send them back, and have them repaired over there.

        • Chris

          Does anyone knows what is buying from Grey Market, If you bought a Nikon when you were travelling in Japan from an authorized Nikon retailer and bring it back to you country, you have a grey market camera. No warranty from Nikon in your country. You camera is still a genuine Nikon. They treat your camera as a grey market camera without warranty. Some retailers like to import cameras from Japan without going through the authorized dealer in their own country to have lower selling price. If you like this kind of camera, you have the risk of no service by the local Nikon. In the case of D600, you are in trouble.

          • AM I Am

            Nikon will service any camera bought in a foreign country as long as there is proof that it was bought from an authorized retailer in the country where it was intended to be sold. In other words, any camera that wasn’t bought in a grey market.

    • SPfan

      Gray market and defective D600 are two separate things but to their credit, Nikon has managed to create angry customers on both fronts. Refusing to acknowledge a problem that everybody knows about is just dumb; refusing to service your own product is a non-starter. It is not protecting any dealer since the biggest dealers, who already have advantages, offer “imported” or “parallel import” cameras. In fact, the gray cameras have more profit, due to independent Mack warranty sales.

      At the end of the day, Nikon Japan wants to sell as many cameras as possible. Trying pick and choose how those cameras are sold is ultimately not possible, any more than than a car dealer can refuse to honor your warranty because you got the car from a dealer in a different state.

      • EvaK

        It is one big problem in East Asian culture and mentality that it is a big shame to lose face. Never admit a failure, or you will lose face. So they tell blantant lies even in obvious cases – and lose face even more. Call this a catch-22.

    • mortuus

      go to hell

  • John

    This will be bad for everyone in the short term but good for consumers in the long run. The management at Nikon are paying attention now, no doubt.

    • Global

      Let’s just hope that this doesn’t result in them increasing the price of lenses — they already charge too much for a relatively low value (after the DX line). The D600 could be a “tipping point” (if anyone understands statistics), which is not to say that Nikon will ever die — simply that it can’t be a “king” any more.

      The Nikon-Canon duopoly is breaking & consumers will benefit.

      • Pat Mann

        What DX line? An infinite variety of slow 18-xxx kit lenses, a couple of pretty good zooms. With no wide primes, this is hardly a “line” of lenses. They’ve abandoned DX camera buyers long ago.

    • Thierry

      If so they must be preparing an announcement acknowledging that many D800 and D4 in the early days of production have a mis-calibrated AF sensors on D800 or D4 which they will fix even past the warranty.
      We shall see if Nikon is sincerely taking responsibility.

  • Michael

    Nikon should be very worried about their customer backlash.

    • Y

      True backlash is always scary

  • One More Thought

    First, Nikon absolutely did the wrong thing with regards to how they have dealt with this issue.

    Second, it’s sad to see this happen to a company with the history and reputation of Nikon. One can only hope that Nikon learns their lesson and comes out of this stronger than ever.

    • E

      Have they really been flawless up until now? Honest question, I am sure there are plenty of old complaints.

      • http://www.omarbarcenas.com/ Omar Barcenas

        No but if you look at past generation Nikons, the quality control was a lot better than it is now. Not to mention you got a better camera for your money, eg D700 was a baby D3.

        • Aldo

          not sure if I’d take a “baby” d4… I’m quite happy with the 24mp of the d610… Wish it had the better focusing system though.

          • umeshrw

            You are the one who sold the 800! I am not criticizing as I do not know your your decision making at that time.

            • Cyrille Berger

              It is good. It just cover a small area. Which does not bother me so much since, I usually only use the central one.

            • NoMeJodas

              The only problem with the D600 focus system is that Nikon, probably for monetary reasons, decided to use a DX focus system for an FX sensor, which made using any focus point other than the center one on that camera almost pointless. The sad thing is, the sensor in the D600 is one of the GREATEST in the market but everything else in the camera is pure crap. I can remember that my first impression as I took my D600 out of the box was that my D7000 felt far more solid. Holding one camera in each hand sadly confirmed that impression.

              If Nikon didn’t cripple that camera intentionally out of habit, the D600 would have been a real competitior for Canon’s 5DMIII. But who cares anyway. Nikon surely don’t.

      • One More Thought

        I never said that Nikon had been flawless up until now. Of course they haven’t been.

        But this D600 issue seems to be one of the more egregious cases.

        • Pat Mann

          “One OF” being the operative phrase:
          D800 left focus
          “Impact damage” on fragile zoom designs
          fall in the same category.
          Never had a problem with getting good service on my very reliable pre-digital Nikons, though. Plus in those days there was the option of competent independent shops, which Nikon’s recent parts supply policy seems to have eliminated at least in the U.S..

          • Jon Ingram

            Patt, I don’t disagree per se’, but it’s important to remember that back in the film days word-of-mouth didn’t spread like fire over the internet. Having received flawless Nikon products on all of my major purchases thus far, even in the last 5 years, I would be under the impression that Nikon was still the impenetrable fortress of quality if it weren’t for the internet.

        • Mansgame

          SB-900, D800 left focus issue…no clean HDMI output on D600, no AF in video mode in D600….not honoring warranty repairs the way they should. No, Nikon sucks lately.

      • Mansgame

        They were great in film until Canon’s EOS system started kicking their tail. Then they came to the top with the D3…then they screwed it up again with ignoring video and all the QC issues.

      • Nikon Fan

        They did the same with the SB900 Flash.. As soon as it was discovered that there was a heating problem it was replaced with SB 910 without any concern for the exisiting SB 900 owners.

        • Aldo

          Depending on what happens with the d600 lawsuit in Cali… you could sue for the flash too… In the US once a case has been determined in a certain manner, it then creates a ripple effect.

        • Jon Ingram

          Hmmm…., not sure if it’s in the same category. Over-heating has always been a problem for flashes when they are used in high frequency over a short period of time. Some flashes are better than others. Yes, the original SB900 sucked at it, but having mechanisms in place to prevent burn-out or limit flash frequency is a matter of quality of flash, not a matter of defect vs. non-defect. Most flash manuals have warnings about over-heating when used at high frequency.

    • Admantium

      Remember the financial guy who predicted a few months back that Nikon would be gone in 5 years? Turns out he had a crystal ball…and this is the beginning of the end right here.

      • http://nikonrumors.com/ Nikon Rumors

        If I remember correctly they predicted the end of Olympus, not Nikon. I could be wrong.

        • http://www.omarbarcenas.com/ Omar Barcenas

          yeah… I think they said something like Nikon and Canon (DSLR’s) will survive. But WTH do finance guys seriously know about cameras. Just because they are book smart and can read numbers, it does not mean they know what they are talking about.

          At this rate, I predict a changing of the guard. Fuji and the rest of mirrorless is catching up really fast.

          5 years from now how much more ISO do you really need?

          In 5 years we will have a weather sealed, light, pro body (think XT-1 mixed with OMD AF with the ISO of D4s). Why would you still want a DSLR in 5 years in the real question. Unless you need ISO 1000 000 000 I don’t think FF DLSR’s can really offer anymore advantage.

          • http://nikonrumors.com/ Nikon Rumors

            Actually mirrorless camera sales are down. This segment seems to be growing only in Asia.

            • http://www.omarbarcenas.com/ Omar Barcenas

              yes but I’m predicting, I know they don’t sell as well, but I’m saying in 5 yrs, how much more of a camera would you really *need*

              Also Asia is the future, from the looks of economic growth. So this can only be a good thing for mirrorless.

            • mikeswitz

              Fuji has yet to show a profit with the X-series. I own both brands and get great results from the D800 and X-pro 1. I just don’t understand why so many posters here get such glee out of predicting the demise of Nikon.

            • http://www.omarbarcenas.com/ Omar Barcenas

              Not gleeing, I would love it if Nikon released a competitor to the XT1, I do like Fuji, but even though I like the strides they have made, the AF on the D700 is what I still miss. Plus all the options/settings you can customize in the Nikons.

              In the end competition would be better for Nikon and for everyone. I would hate it if there was only Canikon to choose from.

            • D700s

              My original point mikeswitz!

            • zoetmb

              That’s said about every advanced technology product. And somehow, three years after they’re released, they seem technically “old-fashioned”.

              There’s plenty of technology coming down the road: a move from DSLR to mirrorless, even though mirrorless have not done great so far. Sensor overlays so that exposure can take place practically by the pixel. Great improvements in dynamic range. Further improvements in low noise, high ISO photography.

              There’s room for vast improvements in video, which pretty much sucks today and of course a move to 4K. Better and continuous focusing for video with truly silent motors.

              Far better communications between the camera and external devices. Future cameras will as a matter of course include being able to send photos wirelessly and also easily connect to computers, etc., without a bunch of external devices.

              Improvements in UI: while a lot of people on sites like this one don’t like touch screens, the fact remains that a touch screen is a far better method of choosing focus points than the current cursor method.

              And improvements in size and weight, yet retention of strength. And as Tom Hogan talks about all the time, a reduction in the number of body parts to reduce cost and improve reliability.

              So I think there’s lots coming down the road and for the companies who can survive the current downward trend in sales and still find a way to innovate, there’s going to be major changes coming in future cameras.

            • NoMeJodas

              “the fact remains that a touch screen is a far better method of choosing focus points than the current cursor method.”

              Only if you use LV. If you use the VF to focus and frame the cursor method is definitely preferable.

          • Ronnie Drasco

            “Why would you still want a DSLR in 5 years in the real question…”

            For the same reasons you would want it today…balanced handling and fit compared to toy-ish and fiddly mirorless bodies with an overhang of ever growing lenses in size and weight for 4/3 and smaller aps-c formats making it a challenge to balance and use on a mini-cameras in most situation.

            And if you believe an EVF will match or overtake an OVF in 5 years, think again.

            Oh, and yeah…FF format don’t matter at all, not really – yeah, right. ;-)

            • http://www.omarbarcenas.com/ Omar Barcenas

              We’ll see.. EVF can only get better, and XT1’s evf with virtually no lag, is pretty good. In regards to FF, people who only want bokeh would want FF.

              Otherwise 1.4 dx is more than enough. How many Magnum photographers or even high end fashion eg Vogue, do you see shooting wide open to create bokeh? Not many. Because bokeh lets a photographer cheat composition. Bokeh is nice for weddings, I’ll give you that. But even Jose Villa shoots at about f 1.4 – f 2 so a 1.4 dx (f2 equiv) isn’t to far off.

              But yes, the only reason I would say SLR’s would still be around is for the OVF. Some people just prefer that no matter how good an EVF gets, because I too miss the OVF at times.

            • OnTheRopes

              I have D800, D4s and XE1, I love the Fuji for its portability especially when lugging kit up a mountain, but the ergonomics are what I love about a DSLR and Nikon DSLR’s have all the butons available in the right place without having to go in to menus too often, this is wjhy pro’s will stay with DSLR’sfor the foreseeable. Small bodies are just not ergonomic

            • HF

              Agree. Use my D610 very often although I have an EM1, too. But with larger hands for longer shootings a DSLR feels better. I think there is a minimum size required to comfortably hold a camera. Most mirror less are too small for me.
              I like both cameras btw, but the image quality of the D610 is amazing.

            • Jorge

              I also have a D800, D700, D3. In addition the Fuji X-E1, and X-T1. With that said go try the X-T1. You won’t touch the X-E1 again

            • OnTheRopes

              I don’t doubt but I have spent enough. I shall wait for the X-T2 ;)

            • Bm

              Don’t most Magnum photographers use full frame?

            • http://www.omarbarcenas.com/ Omar Barcenas

              The argument was FF had better bokeh. What’s the point of FF if you don’t use the bokeh? Also not all Magnum photographers use 35mm. Some use larger formats. And there is one (I forget his name), he uses a 3-6mpx point and shoot, he carries about 3-4 point and shoot cameras so that while one is writing the other cameras are ready to go.

              Point being FF is not everything, and especially not if you don’t need bokeh.

            • Bm

              If bokeh is the only point of full frame and they never shoot wide open…then why do most magnum photographers use it?

            • http://www.omarbarcenas.com/ Omar Barcenas

              A lot use Leica. Before the M9 there was the M8, the M8 was not FF. Point being it does not matter what camera you use. FF, point and shoot, it does not matter. What matters is interesting photos.

              Some still use FF film, not because they need FF, it’s just because film came in 35mm format. And don’t tell me they’re looking for DR in FF, if you look at their photos most of them don’t have the DR you’d get from cameras now days.

            • Bm

              Agree with you here. None of it matters for interesting photos.

            • umeshrw

              I remember people saying – Digital can never equal the quality of film. Never say never (or 5 years). Who knows what could happen in 5 years.

            • Cyrille Berger

              Larger sensors will always have better IQ than smaller one. What may happen in five years is that smaller sensor improves to a point when they are good enough. And of course, making lenses for smaller sensor is easier, so you may get better lenses for a small sensor which would balance the IQ in favor of smaller systems.

          • Pat Mann

            Larger light wells will always offer an advantage over smaller, and the physics of diffraction becomes more significant with smaller pixels as well. The question is at what size will the advantages become insignificant when quantum efficiency is near 100% and everyone has 8k displays. I suspect it’s somewhere between APS-C and full frame, as you suggest.

          • Naval Gunfire

            In terms of marketshare, Fuji et al. are miles behind Canon and Nikon and don’t seem to be catching up anything like fast enough for a changing of the guard to occur.

        • NoMeJodas

          Nope. He was talking about Nikon:

          “Nikon recently said they have a five year plan to address this. And
          my view is, that five year plan should have come out five years ago,”
          Mr. Chute said.
          “They’re not going to be around in five years.”

          Here is the original link:
          http://business.financialpost.com/2013/10/05/point-shoot-collapse-why-big-camera-companies-are-the-next-blackberry/?__lsa=95a7-9ee2

          • http://nikonrumors.com/ Nikon Rumors

            I tink I have missed that one. Thanks!

    • Mansgame

      Nice try Mr. Nikon. You have nothing to blame but yourself.

  • Hugh

    Goooood Morning China ! ! !

    Anyone not aware the camera came out 2 years ago?

    • http://www.omarbarcenas.com/ Omar Barcenas

      So that means there shouldn’t be oil leaking on the sensor?

      • Ee

        Just dried crusty oil..the problem fixes itself…

    • Rr

      Unresolved issue and time doesn’t erase that

    • koenshaku

      The same can be said for the D800 it is still on sale, so it is a problem nonetheless. They are lucky it is only getting attention now.

      • R

        If you consider looking like careless jerk lucky..lol. I am kidding, I agree. Although it perhaps would have been cheaper to correct right away.

      • neversink

        Never had a problem with my D800… I purchased an early one also…. Lucky?

    • MrFoolYou

      China just wants to stir up the pot with heat on Japan. It is not hard to see that this is China’s dirty work to mix economy and politic from the conflict between China and Japan over a group of tiny islands in the Pacific. (China has been trying to take over and seize China sea by force and invade islands around China sea.)

      China just realized the oil spot issue after two years of the D600 release ? I doubt it.

      When a weak guy can’t punch, he tries to spit..in any way to hurt the opponent.

      • http://nikonrumors.com/ Nikon Rumors

        Interesting interpretation, I did not think of that. CCTV is also the state run TV channel I believe.

        • MrFoolYou

          I think so, most broadcasting companies are owned and instructed by the government.

        • Thom Hogan

          Yes, state sponsored/run. And you can’t rule out political intent. The program on which the Nikon segment ran is a once-a-year consumer protection oriented show, and it’s had political targets pretty much from the beginning.

          However, any attempt to shift the blame from Nikon to China here is completely and totally misguided. As I’ve pointed out from the beginning, Nikon has simply done the wrong thing from day one. As long as they fail to do the right thing they just leave themselves vulnerable to anyone with vested interests. What we have here is a case study in how not to deal with a real problem that customers themselves can see.

          The fact that China has video of Nikon employees saying that smog caused the spots on the D600 (why doesn’t it cause them on the other Nikon DSLRs? ;~) points to Nikon’s real problem: EVERYWHERE there has been denial of a real problem. So much so that it almost looks like a concerted and directed effort by corporate (e.g. memo sent from HQ: “deny problem”). If THAT’S true, then Nikon is really asking for huge problems. If the class action goes forward, one of the discovery requests will be “any memo or directive from Nikon Japan to NikonUSA regarding the D600.” One of the questions to the NikonUSA president under deposition will be “did you ever receive in conversation, phone call, email, memo, or other form any statement from Nikon Japan that told you not to acknowledge any dust/oil issue with the D600?”

          What we have is a fair amount of anecdotal evidence that Nikon was in denial mode everywhere in the world that this was a widespread issue caused by a manufacturing problem. An attempt was made pretty much worldwide to just explain it off as “excessive dust that can be dealt with by cleaning.” So the other discovery/deposition issues will get to “did anyone know that it was more than excessive dust, and did anyone know that cleaning probably wouldn’t take care of the problem.”

          I’ll restate what I wrote on my Web site: Nikon Japan management needs to come forward, apologize, acknowledge the issue, explain exactly what caused it, and explain how Nikon will take steps to make sure that will never happen again. And, of course, bring satisfaction to any D600 user who has the problem. Anything short of that will prolong the pain, continue to damage Nikon’s reputation, and cost Nikon more money in the long run.

      • http://www.omarbarcenas.com/ Omar Barcenas

        Maybe. But I think that’s reaching a bit far.

        More likely that since the lawsuit China’s consumer affairs took notice and decided that this was done to protect the consumers in China. Also add to the fact that I’m guessing a lot of consumers in China are buying grey market Nikons at a cheaper price and Nikon is refusing to repair the grey market cameras.

        • mikeswitz

          Give me a break. Do you really think China’s “consumer protection agency” gives a shit about Chinese products? That the Chinese government only “discovered” the oil spots after a relatively minor suit in the US? In China everything is political much like Fox News.

          • http://www.omarbarcenas.com/ Omar Barcenas

            well maybe the lawsuit just gave them the excuse to remove the D600 from the market. Half political and half for their consumers.

          • neversink

            …. and MSNBC…. I an’t tell the difference between Rachel Maddow and Bill O”Reilly. They both spew out the the same venomous verbiage and factoids and think they are intellectually superior beings with their posturing holier-than-thou attitudes. The only difference I can see between the two is the Bill O’Reilly is prettier than Maddow!!!!!!!!!!

            • mikeswitz

              Again, false equivalencies

            • Jorge

              SPIN IT baby!!! SPIN IT!!!

      • PD

        I think Nikon is a small company compares to companys like Mitsubishi or Toyota. If they want to make it political they should target a larger company.

        • MrFoolYou

          Nikon is a world brand with almost 25,000 employees around the world. Nikon = Japan, Japan = Nikon. The business reputation is important to a company and a country. Business reputation = money.

          What makes you think that China does not attack other Japanese companies when they have a chance?

          Politic is brutal and they will do anything just to win the battle. Ask Mike Tyson how brutal it is if he had to fight with a small rock in his shoe. Then, your judgement.

        • Rob

          Nikon is owned by Mitsubishi

          • Cyrille Berger

            No. Mitsubishi (the bank) owns about 5% of Nikon.

      • Downey

        First of all, China is hardly “weak”. They’d mop the floor with Japan if the two ever got into a shooting war.

        And you’re stretching. Into next week. Not exactly an A-level target with which to undermine/disrupt Japan.

        • MrFoolYou

          I think you mistakenly measured the military strength between China and Japan. It is not about people head counts, it is about **technology.

          Japan produces high tech devices and China is famous of stealing other country’s high tech.

          Also, it is childish thinking that economy attack is for a short term…no, it is for a long term impacts to Japan’s economy and other Japan brand products.

          • dinpin

            The same thing Japan used to do and what made them a top economy

        • Aldo

          you need to look up the Korean war… then we’ll talk.

      • chris

        Childish thinking, never see any news from other world, not even the news from US, you don’t know the lawsuit in US to Nikon. That is why they start the replacement of the shutter.

      • FredBear

        Except that the same program highlighted other non-Japanese manufacturers too – thus your theory is flawed.

      • FK

        Don’t tell me… Your country never mix dirty work with economy, not starting preventive (still destructive) war in foreign countries to get control of oil or other useful stuff for the good of its own economy, not spying on allies to still sensitive information to keep a dirty leadership? You should study geo-politic and travel a bit out of your limited frontiers, before spreading such stereotyped judgements on other parts of the world you never met…

        • MrFoolYou

          I never say where I came from…so where did you get the source about my “country” with all your vague assumptions?

          Secondly, from which source you got that I do not travel around the world?

          Please be sure to know what, where, when, and how….before you put your fingers on the keyboard…please just take a few seconds to put your wise thoughts together before you spit them out.

          I believe that you are a smart person and I respect that…just try to let your mind be in charge of your thoughts…not your fingers.

          Chill out!

      • http://www.omarbarcenas.com/ Omar Barcenas

        So many conspiracies. I think the most logical explanation is that China actually confiscated the cameras and is using the oil on the sensor as a resource. China is a growing country and they are hungry for resources.

        • AM I Am

          You may be right. That fried rice needs quality oil after all.

          • MrFoolYou

            You guys crack me up. This is funny.

          • Zack

            No, that fat-ass american burger needs it more.

    • Garth Muller

      it’s because the Chinese have overdosed on noodles and rice, so everything takes 2 years to register in their brains.

      • chris

        You forget the Jap kill a lot of your parents friends in WWII

        • Garth Muller

          that’s why my parents’ friends opened a can of earthquakes and tsunamis on their assess in the 21st century.

          • Aldo

            That’s not even funny. You obviously have not a rat’s azz clue of what it is to live a natural disaster… neither do I… but at least I respect.

          • Zack

            Very arrogant, I bet you come from a very superior race

    • AM I Am

      A new consumer rights law in China just kicked in on March 15th. This is what triggered all this.

  • http://kyleclements.com/ Kyle Clements

    Best case scenario: Nikon learns a valuable lesson from this debacle, shakes things up internally, and puts the photographers and engineers in charge instead of the marketers and accountants, and restore their reputation for making great quality products that take great pictures.

    Realistic scenario: Nikon initiates a massive marketing campaign for the D610; nothing else changes.

    • Art

      It sure would be nice if Nikon would learn from this and issue a similar statement for the Nikon D800/E. (Speaking as one who has a D800E camera in the very low 400’s.)

    • R

      Like “D610, no oil and much better than that junky D600″

    • Young

      I think what Nikon learns is simply how to replace shutter mechanisms and clean CMOS sensors much quicker than before

    • Aldo

      I think nikon made (or is making) an honest effort to take care of d600 users… a bit too late though… their rep has been affected. I don’t think it was so much the defect that upset people.. but the way nikon handled the issue.

      • Degsy

        Being forced into action by a lawsuit is hardly an honest effort in my book

      • Jimmy

        Don’t know about the US, but Nikon Canada got my camera a couple days before the shutter replacement advisory. When I got the camera back, I asked if the shutter was replaced and if they would reimburse my shipping costs. The answer was no and no, “the advisory was not if effect” when I sent in my camera.

        • http://IslandNature.ca Dave Ingram

          That doesn’t sound right – except for the first time I sent my D600 in in early 2013, Nikon Canada always provided a Purolator shipping label.

        • http://IslandNature.ca Dave Ingram

          That doesn’t sound right – except for the first time I sent my D600 in in early 2013, Nikon Canada always provided a Purolator shipping label.

          • Jimmy

            They always told me that I had to bring it in or pay to ship (free to ship back). But I’m not really pissed with Nikon, it’s my local dealer that tried to profit from this. He told me that D600 problems do not exist, that he would clean my sensor for 60$+ or if he sent it to Nikon they would charge even more, and to never blow air on the sensor to clean it myself because the dust would get stuck between the sensor and the filter… Next time, I’ll order out of province and save 10% on QST…

          • Jorge

            YEAH. It said “Next oil change @ 3000″ images

            • http://IslandNature.ca Dave Ingram

              Actually, that’s about right. After the shutter replacement it was back at Nikon approximately 2000 clicks later. : )

      • NoMeJodas

        I have to disagree with you on this one, Aldo. Any efforts made under pressure of a pending juristic claim can’t be regarded as honest.

        • mikeswitz

          Why not honest? It may be under duress but that doesn’t make it dishonest.

  • http://www.omarbarcenas.com/ Omar Barcenas

    Also credit to the admin for posting Nikon news whether it’s positive or not. Very objective, good work.

    • Ee

      it helps ground “us”

    • http://nikonrumors.com/ Nikon Rumors

      thanks!

    • NoMeJodas

      +1

  • Drew

    The spot rage is a bit over the top for any D600 owners in Canada or the US. Just got my D600 back from its completely free repair and shipping, and it’s working fine… Not to mention the fact that it was a non-factory refurb, but Nikon never asked any questions and got it back to me a day earlier than they said they would.

    Inconvenient, yes, and definitely a long time coming, but now that Nikon has finally owned up, I must say I’m impressed by how they finally handled it.

    • Majd Abu Rakty

      I am currently travelling in Southeast Asia and meanwhile in indonesia. Nikon D600 is my main camera for travelling. When I sent the two d600s i own to Nikon service here, they asked me to pay for cleaning the sensor because the warranty doesn’t cover international service even though I had six more month in my warranty. They said if i want the warranty to be applicable, i should ship back to the store where i bought it from which will take a lot of time. I paid for cleaning the sensor three times so far and is still coming back. i asked about replacing the shutter, they said they don’t do that in Indonesia. Yes maybe in the US things are better but the US is not the only country in the world. I haven’t shot above f9 for the past three months because as soon as i get to f10 and above, the dots start showing up clearly in my images. Cleaning the sensor again is useless. I wanted to sell the cameras and get a D4 but i got $2200 offer for both cameras which is a big joke!
      Meanwhile, I am stuck with two faulty Camera bodies (i might sell one before the price goes down to zero) and nothing can be done until Nikon starts working on this issue INTERNATIONALLY! If they are not good enough to act on their policy everywhere, they should not sell their products everywhere!

      • neversink

        Join the class-action suit… or sue Nikon yourself!!!

        • Majd Abu Rakty

          I just sent an email to nikonUSA today and will see if they respond with good manners and real solutions. I am so sick of this issue! I wanna forget about gear and shoot pictures but this issue is making it impossible!
          I am always busy and don’t have time for this silly arguments but i guess thats how such corporations get away with the crap they put forward in their costumers’ faces.

          • Zack

            Same thing happened to me here in Brunei. NikonUSA YOU ARE SO RACIST WHEN IT COMES TO HONOURING A WARRANTY.

            • neversink

              Racist is not what I would call Nikon. I think they have treated all their customers with a D600 equally terribly, whether they are white, black, brown, red, Muslim, Jewish, Christian or polka dotted atheists. Now that they are being forced to change their ways they will treat everyone with D600 problems in an equitably nice manner.

            • Jorge

              Racist comment! Why are you singling out Polka dotted atheists!!???? Hahahahahaha

            • neversink

              Sorry… I can’t talk about that now. I’m on the D600 repair line at Nikon Africa and there is a line of zebra-striped hippos in front of me all complaining about their oily D600.
              PS. You are cracking me up all over this thread… Keep up the humor.

          • neversink

            I feel for you. Some people here seem to believe that if you purchase a camera and it has receptive dust and oil issues, that’s the gamble you took. I disagree. Buying a camera should allow you to take pictures, hassle free. If you want to gamble, go to Vegas. If you want a buy a product, it should work as it was designed to.

    • Dave Ingram

      Let us know how it’s doing after about 1 to 2 000 clicks – if you’re still good, you got a good replacement. Mine went back 2 times after the initial repair.

    • umeshrw

      AN–Drew ? Just kidding. Feels nice to hear something good about nikon service.

    • McFly

      I just got my D600 back from Nikon yesterday from this recall (“technical service advisory”), and the paperwork says they only cleaned the sensor.

      I called Nikon service right away to inquire why they didn’t replace the shutter to actually fix the camera, and the customer service rep wouldn’t say. I previously had sent in my camera two times over the past 12 months (May and Nov 213) through the local retail store that I purchased it from, so the Nikon rep said she couldn’t discuss any more details with me due to “confidentiality”… and that the store would need to call on my behalf, they were the party who previously sent the camera in for me. I couldn’t believe it!

      Now I’m asking the retail store to call Nikon today to try to help resolve this, and get my D600 permanently fixed.

      Extremely frustrating.

    • Tom

      Got mine back minutes ago from Nikon Canada. Invoice says they replaced the shuttered and cleaned the sensor. Took about two weeks from shipping to return. Cost $0.

  • T

    I like seeing corporations being held accountable or at least called out when they are inconsiderate.

  • Young

    Following is from one of Nikon Sr. General Manager of customer service, “The service advisory addresses an issue where defective shutter parts were causing excessive dust.”

    This is the first time that Nikon (or a Nikon Stuff) admit that D600’s shutter is defective? Well, they still insist no upgrade or trade-in programs and all the can do is continuously replace the shutter and clean the sensor. Maybe I should switch to Canon. I will miss 14-24mm.

    • E

      Rumour has it that canons don’t break ever. So yes, that is a great idea.

      • http://www.omarbarcenas.com/ Omar Barcenas

        I think if it’s customer service he’s after, Fuji is where he should be looking.

      • Young

        Well, 5D Mark II once had a problem of defective mirror and 5D Mark III had a light leakage problem. Sigh.

        • One More Thought

          The difference is that Canon prompty admitted the issue and moved to fix it with customers. They did a recall on the defective 5d mark ii’s…Free replacement and cleaning along with a couple of accessories for your trouble.

          With the 5d mark iii light leak: first, this was a very minor issue, and second, Canon again moved quickly to acknowledge the issue and offered to fix all impacted units for free.

          And yes, Canon has been relatively free of problems these past few years. Also, most people who’ve used Canon customer service have praised it.

          • Young

            Yes, I understand all of that. Canons customer service network is way better than Nikon. Maybe this is why they hold the biggest market share?

        • Ahmad Al-Joboori

          And why we don’t hear about these issues now? It’s because Canon dealt with them professionally and immediately. And light leakage from the top LCD vs Sensor that collect dust and residue ….. Not comparable.

          • Zack

            Exactly!

      • Pat Andres

        after 11 years with Nikon, I switched to Canon. I do miss (a bit) my old Nikon’s cameras but something had to be done. Why stick with a company that doesn’t give a shit about its customers?

        • Nips

          Can you tell me a few examples of how they do not care about you personally? NPS service is my biggest personal complaint.

          • lorenzo

            Yes: 1. Canon kept my camera for over a month and 2. they returned it with major defects, had to send it back 3 times before I decided to trash it…

          • Mansgame

            For me, they were very rude regarding the issues of the D600. That’s kind of the point of this whole story you see.

        • W

          Not a Nikon fanboy, but you honestly think Canon gives a shit? No doubt their customer service is way way better than Nikon’s, but Canon is out to milk the customer and the last time I checked I didn’t have anything that would make me look like a cow :D

          • lorenzo

            Actually… I had the misfortune to buy a little Canon Elph in my life and their customer service was A PAIN IN THE ASS!

            • Jorge

              Speaking of an Elph, My daughter got one as a gift. Make a long story short it was run over by a garbage truck at only 30 days old. Sent it back to Canon – expecting the worst – and they repaired it for $25.00. I was impressed.

      • Mansgame

        Canon apologized for their errors. Fuji apologized. Even General Motors apologized.

    • Old

      How about buy a different nikon then..much cheaper than an entire overhaul?

      • http://www.omarbarcenas.com/ Omar Barcenas

        So your response is to throw more money at a company that won’t even back up their own products until there’s a class action.

        SHUT UP AND TAKE MY MONEY.

        • Old

          If you are stuck and already invested then what are the options? You don’t have to buy new. It depends on what the situation is and sometimes reality sucks.

          • http://www.omarbarcenas.com/ Omar Barcenas

            The option is for Nikon to repair the problem properly in the first place.

            Why would you buy another product? You have to demand Nikon to fix their camera, hence the lawsuit.

            Does anyone in this forum understand that the D600 is faulty and the concept of consumer rights.

            • Old

              the guy was talking about switching, that is why I offered alternate advice. he also said he would miss his lens. Nothing wrong with getting it fixed at all. The whole lawsuit thing is taking forever so if it fits with the timing then great.

          • zoetmb

            i disagree with Omar on almost everything, but I completely agree with him on this. Nikon should fix his camera. It might not be the division of Nikon that he wants, since he apparently bought grey market, but some division should fix it.

            And I also agree that you don’t reward a company by buying another product from them after they’ve sold you a defective one that they won’t fix. That’s rewarding them for being corrupt.

            If I had a D600 and either Nikon didn’t fix it or they did fix it, but it still had a problem, I would be totally freaking out. I would drop Nikon in a second. In fact, in the long term (although my D800 has given me no problems), Nikon is so bad at customer service and their product line has become uninspired, I could see myself eventually abandoning Nikon, especially if a future version of a Sony A7 is vastly improved over the current one and Sony comes out with a full line of FE lenses.

            IMO, Nikon needs new senior management and a new attitude.

        • Red

          So you are never buying any nikon stuff again? Not even the clothing?

          • http://www.omarbarcenas.com/ Omar Barcenas

            lol maybe the clothing haha

            But seriously, I really liked the last gen Nikons; D700, D3 era, things have changed a lot since then.

            • Red

              I still shoot with d3’s and owned a few 700’s. I agree

      • Young

        Yes. It is too expensive for any none-Pros to switch to another brand. Next time, I will not pre-order anything. It seems that waiting is a good idea when a new product is launched.

        • Middle aged

          pros aren’t rich either lol…

          • Young

            Yes, but Pros may get sponsorships from manufacturers… :)

            • Yung

              Ahhh sponsored pros…and not wedding photographers… Just kidding with ya ;)

            • Mardock

              Not to mention that pros can write off equipment purchases and take the depreciation against their taxes over several years.

  • whisky

    tis not a good time for Nikon to be selling unsecured (junk) bonds to raise more money …

  • nzswedespeed

    Good. Nikon couldn’t have handled this any worse. I’m glad the Chinese media and government are standing strong, where as the rest of the world had to suffer. In the end hopefully this benefits us all. I am pretty close to dumping all my Nikon gear though, tread lightly Nikon or I may be gone for good (PS. I’m sure Nikon won’t care about losing me, but from what Ive read I am not the only one thing like this…)

    • E

      Actually they could spray you with oil when you try to drop off the camera for service.

    • Two

      The thought of switching is far from new…

      • nzswedespeed

        I know…but hearing news that the D600’s with the replacement shutter are still leaking oil is kinda feeling like the nail in the coffin. Nikon are dicing with death dealing with the Chinese market like this (a relatively new and HUGE one)

    • lorenzo

      I don’t totally disagree with you but
      in the end…
      we will pay for all the lawyers as the Nikon prices will go higher.

      • http://www.omarbarcenas.com/ Omar Barcenas

        And who’s fault is that?

        • lorenzo

          It’s obvious but I just wanted to underline that
          “hopefully this WON’T benefits us all”

  • nzswedespeed

    ADMIN: Note from the end of the month – All Nikon cameras will come with a 3year warranty in New Zealand – this is an interesting move, probably trying to regain customers trust (also I know about the consumers guarantee act, but this looks good from a customers point of view).

    • http://nikonrumors.com/ Nikon Rumors

      Is this official? Do you have a link?

      • nzswedespeed

        check out http://photo.co.nz/ (reputable NZ camera shop). I hope I haven’t jumped the gun, as I can’t find anything on Nikon NZ’s site…If so sorry.

        • Pat Mann

          Looks like the vendor funding a 3-year extended warranty, not Nikon.

        • http://nikonrumors.com/ Nikon Rumors

          I think this is extended warranty from the store, not from Nikon.

          • nzswedespeed

            Right – sorry about that.

      • nzswedespeed

        Screenshot from photo.co.nz

  • Cliff

    And here I am, getting ready to head to China with my D600. Hope they let me in.

    • Steve Griffin

      Getting out may be the hard part.

  • Danny

    Will still buy their products and besides a left focusing issue on the D800 and this D600 sensor thing. It’s only going to make the Nikon product more reliable than what it already is….in the future. So I am pretty glad they’re getting it nationally or internationally.

  • G_J

    This is well deserved. Nikon treats their customers poorly, without any care whatsoever. It’s only when it affects their bottom line that they’ll take action (and even then, they won’t admit when they were wrong.) Nikon appears to be slowly dying as a company.
    Gone are the golden times of the D3/D300/D700 trifecta – with no hope of such times returning. I finally got sick of waiting for a D400 and converted to Fuji. I’ve dealt with their customer service on an X20, and an X-E1, and was floored by the excellent quality service that I received. One more customer bled away… Goodbye, Nikon, and good riddance!

    • D700s

      Good bye and good riddance to you. Please move to your new forum and spread your love there.

      • http://www.omarbarcenas.com/ Omar Barcenas

        ^^ my reply to lord eels applies to you to. Not even joking, a Nikon tattoo would really suit you.

      • G_J

        Fanboys like you and Lord Eels are what Nikon loves the most – people who continually and blindly follow a company no matter their customer support, quality control, and/or product innovation. You need to realize that Nikon has NO loyalty to you personally. They are a company that makes tools, to make money. When they no longer serve the purpose for someone, the wise person moves on, not clinging their precious brand image.

        I fully admit that most of my frustration comes from Nikon dropping the D300 line. However, my comments all stick.

    • lord eels

      good riddance to you, enjoy those lousy xtrans raws

      • http://www.omarbarcenas.com/ Omar Barcenas

        lol have you got Nikon tattooed on your chest? Cause I think that would really suit you. Or maybe ‘Nikon 4 Life’ across your stomach like Tupac, that would look nice as well. All fanboys should get tattoos of their brands, otherwise they aren’t true fans. Just my opinion.

        • mikeswitz

          Don’t feed the troll. He lives for responses like yours. I just can’t figure out why.

          • Degsy

            Self esteem issues ?,fifty year old virgin?Answers on a postcard

      • Jorge

        You have absolutely NO IDEA what you are talking about, as usual.

        • lord eels

          I own an x100s and process with Adobe

          hair detail still sucks in raw from xtrans

          end your denial

  • D700s

    Even though canon is perfect I’m going to stick with my Nikon. Canon has never had an issue with any of their cameras so I guess that makes them the best.

    • http://www.omarbarcenas.com/ Omar Barcenas

      lol really made me lol

  • Jon Ingram

    Well, what did Nikon expect? Frankly, I am a little surprised that this issue didn’t get more publicity sooner. Globalism is a bitch, eh Nikon?

  • D700s

    I think we should turn this site into a bash Nikon site. Admin, you may want to change the name since that’s all I see here anymore. Funny how many upset Nikon owners there are and they still buy Nikon equipment. This is just getting out of hand. Honesty is one thing but the constant hatred of Nikon posts I see here in every forum is enough to make me quit the site. It doesn’t work right, it costs too much, it doesn’t have the features I want. Sheesh!!!!! Just kill yourself and do us all a favor. Rant over!

    • Daniel

      Nikon doesn’t sponsor this site so what? It’s news about Nikon

      • Ff

        the problem with this site has now been solved

    • http://nikonrumors.com/ Nikon Rumors

      Are you suggesting that I start deleting every comment that is critical of Nikon?

      • D700s

        No, of course not. I was hoping we could self correct. However, I don’t think that will happen. Honestly, is anybody else tired of all the bashing. I mean you can’t read two posts without the crying and whining about inferior Nikon. Sorry admin. Just had to vent myself. I still love my Nikons.

        • whisky

          try not to think of it as “bashing”, but rather “therapeutic relief” before everyone rushes out to buy a new V3.

        • W

          I just want someone to say that my nikon really compliments my eyes….

          • lorenzo

            All my Nikons really compliments my eyes!

            • Jorge

              So sorry….

        • umeshrw

          It is a love/ hate relationship.

        • Mansgame

          Your posts scream of fanboyism.

        • neversink

          Honest discussion is not bashing. Personally, the way Nikon has been treating its customers lately is pathetic, particularly those who got stuck with the D600. No one should ever get stuck with a product. Nikon had a corporate responsibility to deal honestly with the D600 problems, and instead all they did was obfuscate the problems.
          I have been using Nikons since my first Ftn, but am very disappointed in the company that has deceived their customers. There is nothing wrong with criticism, pro or con.

      • lorenzo

        or you can write some code that moves them automatically to Canon Rumors :-)

    • nzswedespeed

      I do understand where you;re coming from, and imagine a lot people learn the latest news from here and then vent some anger. Forget this was Nikon though, say it was a car manufacturer. People would be angry to have a product that was defective, and not recognised by them as being an issue. I thoroughly enjoy checking this site, and would like to thank the Admin for his hard work. I do love Nikon and won;t to stick with them. But the last few years of Nikon is a complete contrast to what they used to be…

      • clifflwms

        I prefer Nikon’s products to other manufacturers, but I have no love for the company… zero, zilch, nada. As long as I continue to prefer their products, I’ll keep using them, but I don’t think they’ve done anything in recent years to deserve “love”, just my opinion.

    • http://kyleclements.com/ Kyle Clements

      Maybe it’s not the reporting that’s the problem, maybe it’s Nikon’s faulty / overpriced / under-performing goods that are to blame for the all the recent negative coverage.

      • http://www.omarbarcenas.com/ Omar Barcenas

        boom. hit the nail on the head.

    • Danny

      totally right D700s… No one focuses on taking pics or talking about what the product can do. Everything is “want want want” lol smh…. babies

      • E

        We charge our phones more than our cameras

        • Johnny Doe

          Well the phone batteries do run down quicker

    • http://www.omarbarcenas.com/ Omar Barcenas

      Soooo, what you’re really saying is you’re more than satisfied with the way they handled the D600 issue. I guess some people just set their bars higher (or maybe I should write ‘some people set a bar’ haha)

      • http://www.gradyphoto.com/ Pete Grady

        You can climb down now.

    • Nikon User

      Telling people the truth doesn’t mean bashing.

      It is good for Nikon to improve. They are going down hill and bleeding by not innovating.

      It is the outcome of their stupid marketing team that should be fired.

  • SLR

    It’s a bit like watching a train wreck in slow motion. You want it not to happening but it is. You want to look away but are unable. Let me say first that I am a Nikon owner since 1984. That said I believe Canon and Leica make great products so no axe to grind. Leica is really a very special system. It is much more demanding of the user’s knowledge and familiarity. While I know that there are a few people who could shoot action with a Leica, most people can’t. Canon was always Pepsi to Nikons Coke. A few years ago it flipped and now Canon is Coke, but they are the big dogs in the game. My big concern is that Nikon will not survive these market shocks. That the companies finances will spiral into bankruptcy.

    Tamrac is already in bankruptcy. Photography itself is going to be in trouble is Nikon is sold for its patents and brand equity.

    I just hope Nikon is around a long time, if for the only reason that it keeps the fanboys on both sides trading barbs.

    • lord eels

      Tamarac != Nikon, numbskull

      • SLR

        lord eels

        your pithy, succinct and incisive commentary cuts right to the heart of the matter although that is what you seem not to grasp. The point, pay attention here, is that Camera companies are going down the S–t hole. Calumet photo in the USA is closing all of its stores. Canon is cutting the whole lower end of their line. Nikon’s stock is dropping. You might not like the analogy but you know my conclusions and observations are spot on.

        • mikeswitz

          Don’t feed the Troll!

        • Aldo

          it’s like talking to a rock

          • Sports

            Well, sometimes a rock is actually a good listener :-)

            • clifflwms

              Maybe, but its best to let your dog urinate on the rock and just keep walking.

        • lord eels

          you fail to see the bigger picture. the industry has been rocked with progress and massive innovation, it’s also encumbered with the chains of 80+ years of legacy. yes there will be massive consolidation eventually, but to scream the sky is failing over one faulty “speciality consumer” camera that sells in low volume is beyond short sighted and really speaks to your lack of vision. not to mention, the camera has been replaced and pseudo-recalled. this will ding and check nikons hubris, for certain, but in the end they will learn and evolve from this.

          pity because if they had just produced a far inferior camera for the money, like the canon 6d, all this could have been avoided. instead they were stuck in denial, probably thinking the d600 issues were triggered by internet hysteria and extreme unreasonable testing conducted by people who don’t really know much about photography (which is the d600 main audience). I don’t like how nikon handled this, but when the above is considered, I understand why this happened.

          • SLR

            Consolidation is already underway. Witness the end of Minolta. Witness the death of the 200 dollar compact digital camera. Leica has been on life support forever. Hasselblad clearly sees that its niche is eroding and has unsuccessfully tried to move down market. Standalone camera market share is forecast to fall from 47% to 27% over the next two years. While some Asian companies gained between 3-5% at the end of February, Nikon and Canon were only up between .5-1.5% Hardly a rosy picture.

            Canon is a far more diversified company than Nikon. It is a leader in a number of markets. My thesis is that Nikon is narrow and deep in core competencies that relate to the camera business. Tarnish in that category will cause loss of confidence and erode share. Remember that the business world is quarter to quarter and continually adjusting guidance and forecast will hammer share price.

            Believe me I want you to be right and for Nikon to continue to be an innovation leader, but there are clear signs that the company needs to make pull itself back on track to do that.

      • Aldo

        lord eels ≠ brilliance

    • Jon Ingram

      I agree with you. I love my Nikon gear, and I hope Nikon does ok in the long run. I think they probably will, but not before taking a few more big hits. We’ll see. With about 75% of Nikons output being camera/gear, it’s going to be rough ride for them either way, even if they were doing everything right.

    • Zack

      Couldn’t agree more. I wonder how Nikon will salvage itself.

  • K Ashok

    I have been a Nikon user for three decades. I am a Nikon collector too with more than 30 Nikon SLRs and about 20 lenses. Yet I feel that Nikon asked for trouble. I also own a D600 and they were kind enough to change the shutter. But introduction of D610 smacks of sheer arrogance and drove the value of D600 down thus denting investment in D600. Had they accepted and changed the shutters immediately as they did ultimately after someone filed a suit, their reputation would have not been tarnished so much. They thought they could get away with X10 trick as they did with the 910 flash. What a shame. They guy who thought of this 610 scheme should be fired and Nikon should openly say so. I might add that D600 produces great results after the new shutter.

    • Naval Gunfire

      What investment in the D600? Cameras aren’t an investment and no company owes you anything when it comes to the resale value of your digital camera.

      • K Ashok

        Well I did not mean investment in the sense you would buy say shares. I meant more like “since I have money let me invest in a car”. No company owns me anything other than a quality product for which I had paid hard earned me. All products do have a resale value and a product with the poor reputation will get you less than a similar product with a better reputation. This is what I meant and this is indeed my experience with last three Nikon DSLRs sold. You may disagree and that is fine.

      • Jorge

        Here! Here! Cameras, ANY camera is NOT an investment.

    • Zack

      I was so happy when Nikon released the D600 and the D4.
      So I bought both instantly as soon as they arrived in Brunei.

      Imagine my fuming anger when i slowly discovered the defect in the D600 and put salt to wound, envying the canon 1DX over my D4.

      Now Nikon releases the D610 and the D4S.

      Goodbye Nikon, I’m switching to Canon soon.

  • Nikon User

    What about Nikon firmware lawsuit in the future?

    After updating my V1 firmware, I can’t use the Tamron A005 anymore.

    There was no warning on the website before the updating and I couldn’t downgrade the firmware according to their CS.

    Sad.

    • Re

      Oh you are one of those user agreement types…. It is 2014 any software change poses potential risks. Sorry to hear you didn’t get to check a box to 500 pages no one reads or fully understands.

      • fjfjjj

        Right, any ordinary photo enthusiast should know about firmware risks and plan accordingly. Just like every child should know the health risks of hydrogenated vegetable oils and avoid eating snacks containing them. How dare politicians try to outlaw those oils. Get educated in every area of technology that may impact you, or pay the price!

    • http://www.omarbarcenas.com/ Omar Barcenas

      man don’t you know any better. Firmware updates only cripple your camera.

      • Nikon User

        Not only camera, but also crippled my pricey FT1 mount.

    • http://www.gradyphoto.com/ Pete Grady

      LOL. That’s what happens when you put General Motors parts on a Ford! How/why on earth do you think it’s Nikon’s responsibility to insure that every third party accessory will work after they make software/firmware changes in an attempt to improve their product? Wow, you are naive my friend.

      • Nikon User

        You may laugh about it. But it is how they lose customers.

        • http://www.gradyphoto.com/ Pete Grady

          Then I guess when Tamron starts making cameras they should start worrying.

        • neversink

          I don’t use third-party lenses for just that very reason, and also because third-party QC is awful. (Not that Nikon’s QC on the D600 was any better!!!) (Back on topic!!!!!)

      • Sports

        Your post about GM parts is meaningless.
        Third party battery in a Ford – works fine.
        Any trailer you put on – work fine.
        Non-Ford spare parts – work fine. Non-original spare parts is a billin dollar market.

        • http://www.gradyphoto.com/ Pete Grady

          My post is right on. Yours is the one that’s meaningless. We’re not talking about third-party neck straps or lens caps which relate to your analogy. A lens needs to “talk” to the camera body.

    • http://ztj.io/ Zachery Jensen

      What a ridiculous notion that it’s Nikon’s responsibility to maintain compatibility with a product they never claimed to be compatible with in the first place.

      You should blame Tamron for not immediately offering to update the lens to support the changes in the adapter or camera. Sigma is far better about this sort of thing.

    • Ken Elliott

      It is not unusual for a firmware update to break third-party devices the reverse-engineered the interface. Not Nikon’s fault.

      However – Sometimes firmware updates break things (Apple iPhone 3G/IOS 4 update). I believe the responsible thing is to permit the installation of OLD FIRMWARE to reverse these changes. That is a reasonable thing to do.

      I left Apple because I can’t have tools I depend on to be so easily broken. I’m not getting a good feeling about Nikon these days.

  • Global

    My advice to Nikon to rebuild your reputation:

    – Apologize to your customers for the D600 & fire whoever hid the issue,
    – At same time announce a D400 that specs out the D800,
    – At same time announce a real mirrorless, a Df-400, side-by-side the D400 mimicking the Df and X-T1, but with video and better synch speeds, and comes with a F-mount adapter, yet with a new mount that can handle f/.95 if needed,
    – Make an “Art” line of lenses like Sigma, a modern Nippon Kogaku class lens without cutting corners,
    – Go for Fuji/Zeiss quality on the mirrorless lenses.. not Nikon 1 quality (ugh),
    – Make a fine focus/focus speed modifier like Sigma for lenses,
    – Get lens prices in line with Sigma and Tamron, temporarily, until you outclass them again and rebuild trust,
    – Make a 12-20mm & 300-600mm FX lens,
    – Make a whole line of f/1.4 DX lenses.

    • http://www.omarbarcenas.com/ Omar Barcenas

      You should apply for a job at Nikon. But they probably wouldn’t hire you because of your lack of a marketing plan ;)

      • Nikon User

        Lack of marketing plan, how so?

        Nikon’s marketing plans are failure.

        • fjfjjj

          I AM A MARKETING PLAN

        • http://www.omarbarcenas.com/ Omar Barcenas

          In terms of all they seem to really care about lately is Marketing ads and campaigns, rather than focusing on quality, and releasing cameras and lenses they are seriously lacking.

    • http://www.gradyphoto.com/ Pete Grady

      You forgot the last one…find customers for the above. What YOU want and what A LOT of people want, ain’t necessarily the same thing.

      • http://www.omarbarcenas.com/ Omar Barcenas

        I’d buy a Df D400 if Nikon released it with 1.4 DX lenses. ATM XT1 is the closest thing to a pro line DX. I do like Fuji, but their AF is still not up to par for me.

        So yes I think there would be a lot of interested buyers in Global’s wishlist.

        • http://www.gradyphoto.com/ Pete Grady

          There are a relative handful of buyers for the kind of gear most NR readers lust for. Nikon needs to find something they scan sell millions of, not thousands of. You can’t sell the average consumer a DSLR. For the CEO, Nikon is more than a camera and optics manufacturer. It’s a public corporation held by investors who want a good return on their money.

    • neversink

      “Art” lenses – what a joke…
      And the rest of your suggestions are completely lame also, except the first one…..

  • Paul Keller

    Cui bono? Who has a serious interest by killing the reputation of Nikon?

    • Adrian Gopal

      No one really.. its quite an endemic cultural problem (IMHO) in many of the older Japanese companies.. See Toyota for example, and other.. even the Fukushima melt down from the Tsunami.. They are just not good at admitting that something they did, actually went wrong, and when something goes wrong, not that good at admitting that something is wrong.

      Consumers today have changed so much that the line of communications between the manufacturer and consumers is just one communication link away. Expectations of consumers also have changed. We want to live in a ‘perfect’ world, with everything being perfect and being what we each individually want. I want this.. (I dont care what the Joe or Kim down the block wants).

      But no manufacturer can settle every want and every need. They will be people that will constantly complain that something is not what they want, that something is not priced correctly. And I am not saying it is wrong either, it is how we have been educated, brought up, and unfortunately how we have all become self-centric.

      Nikon honestly shot itself in the foot with this issue. Just like Toyota did several years ago. Reputation damaged, but not gone. They can make good and incur a write off lost, or lose more by customers abandoning them. The top guy at Nikon has to make a stand here. The right stand, Nikon goes on for another 50 years.. the wrong stand, Nikon may not be around pass 10 years.. but.. whatever the stand you will still have die-hard supporters.

  • Phil

    I hope for China’s sake we don’t all look at the shit they have produce and we all have stupidly bought. But then they really couldn’t give a $%&k!

  • fjfjjj

    Hah! I win.

  • Mansgame

    I want to feel bad for Nikon but I just can’t. They were so arrogant about it when I first brought it up. I hope they will make major changes. Their CEO needs to make a personal apology.

    • http://inthemistphoto.com/ InTheMist

      The CEO needs to fire someone THEN make a personal apology.

      After five years of foot-dragging on quality issues from the SB-900, D800 and now D600. Has anyone been replaced in management?

      • Greg Heller

        The CEO needs to be fired and his replacement should make whatever apologies are necessary. This happened on his watch, there had to be some knowledge of the problem at the Board of Directors level.

        • http://www.omarbarcenas.com/ Omar Barcenas

          Or in Japanese tradition… He needs to leave the company in a samurai way… Bit harsh, I’m only kidding BTW Mr CEO if you’re reading this, I’m JOKING.

          • Mansgame

            That’d make a great photoshoot.

          • Mansgame

            That’d make a great photoshoot.

        • PeterO

          True, but judging from the past few years, this is deeply ingrained in the Nikon culture and thus the Board will support the CEO they hired.

      • neversink

        Perhaps the CEO should save face and commit seppuku with a sword made of dusty and oily D600 shutters and sensors….

  • Joseph Li

    I read from Thom’s website stating nikon tried to blame the dust and oil on China’s air pollution. I just thought it’s pretty stupid for Nikon to do that….that will piss off China so bad and it’s super easy for a country like China to completely rip you out of their country, just like google. Talking about losing more sales in China and bad reputation worldwide. If only I haven’t invested so much in nikon already and Canon has nothing exciting and I absolutely love the d800e (sony) sensor, I would have moved to a different cam maker. Not that Nikon cares at all, it doesnt seem like they listen to their customers and worry too much about customer royality

  • Grammarian

    Or maybe “lose” their job.

    • Pat Mann

      Trying to pick up one of those loose jobs?

  • Chris

    This is the nature of Japanese not to admit their past wrong doings. Good to hear that China’s action. Actually I have a D600, Nikon Canada replaced a new shutter mechanism for me few days ago, I have no time to test it thoroughly yet, if there is dust again, will return to them to fix it.

  • http://www.gradyphoto.com/ Pete Grady

    When the Space Shuttle Challenger crashed, astronaut Frank Borman commented that space exploration is difficult and dangerous. There would be accidents and deaths. If not, it wouldn’t be exploring, it would be touring. Nikon may not make the perfect camera, but they do make the highest resolution FX DSLR, and numerous models with incredible speed and accuracy in terms of AF, exposure, color, low noise, white balance. They are pushing the limits on a lot of fronts, and from time to time they will make an error. They are evidently better at designing, engineering and manufacturing cameras and lenses than they are at public relations. Get over it. If you can’t make good photographs with one of their cameras, then you’re probably just a lousy photographer. So get another hobby.

    • http://www.omarbarcenas.com/ Omar Barcenas

      ‘ If you can’t make good photographs with one of the cameras, then you’re probably just a lousy photographer.’

      OR maybe, just maybe, you need to clean that oil off your sensor and check that the AF is working properly (D7000, D800). But yes if you don’t have these issues then there’s no excuse.

      Not sure why you posted it here. But OK. That opening line in your comment sounds so inspirational. Now stand up for your National Anthem, only approved questions get answered.

      • http://www.gradyphoto.com/ Pete Grady

        I posted this in response to so many people bashing Nikon. If I need to explain my posts to you I doubt it will make a difference.

        • http://www.omarbarcenas.com/ Omar Barcenas

          All I see is people bashing their customer service.

          Maybe you need to explain where people are bashing Nikon so that you don’t look like your just posting random comments that have nothing to do with customer service or the article.

          • http://www.gradyphoto.com/ Pete Grady

            I’ve owned 14 Nikon cameras in the last 40 years. I’ve shot nearly 1M images. I’ve had to take a camera to Nikon for repair…twice.

            • http://www.omarbarcenas.com/ Omar Barcenas

              So you agree customer service is part of the brand. Thank you. Glad we see eye to eye.

            • http://www.gradyphoto.com/ Pete Grady

              Why do you have such a chip on your shoulder? I wasn’t even talking to or about you in the first place. Go back to your boomerang and join a discussion you can keep up with.

    • neversink

      Space Shuttle’s aren’t retail products. Your argument is absurd. Yes, let’s compare a space shuttle to a camera!!!! Brilliant!!!! If your argument was an act at the amateur hour at the Apollo Theater in Harlem you would have gotten the hook. “Next!!!!!”

      • http://www.gradyphoto.com/ Pete Grady

        You should put some powder on that rash, dude. Or take a pill. Jesus. It’s an analogy (go ahead, I’ll wait while you look that up), that relates how, if you always take the safe and sure route, you’ll never attain the great heights. If Nikon plays it safe we’ll not see great cameras, just decent ones. They have tremendous challenges these days trying to figure out what products to make to overcome diminished sales with PNS. They lost factories that had to be replaced. They have ambitious competitors that are introducing excellent products and they need to respond. Through all of that Nikon continues to make amazing cameras and lenses. They stumbled on the public relations piece recently. Oh well. Sorry you are so insecure that you took my last two sentences personally. They weren’t intended for you in the first place.

        • neversink

          Get a life Grady, get a sense of humor while you are out there…… Yes, it’s an analogy, but a bad one at that. Pretty lame comparing a billion dollar government funded project with Nikon’s retail lenses and cameras…. although they have been up in space in the Shuttle….
          I know the history of Nikon. I’ve been using their cameras, among others, in my career since Nikon put out the Ftn……

          • http://www.gradyphoto.com/ Pete Grady

            Nikon’s recent annual revenue is $8.5B. A typical year’s budget for the Space Shuttle was $5B. I’ll stand by my analogy. I shot my first job with an F in 1971…so I guess we have something in common.

            • neversink

              Truce brother!!!!

  • History’s Skeptic

    CCTV’s ‘reports’ concerning foreign corporations is the equivalent of the Kremlin run media reporting on what’s happening in the Ukraine. CCTV is state run ‘news’ propaganda and does this every year. Just about every corporation has been attacked. Except of course for the Chinese state run industries; they are free of any wrong doing, right? It’s the pot calling the kettle black. Remember when the Chinese government (CCTV) attacked Apple? No one is outside the gun sights of the Chinese government. It’s a propaganda ploy to make the Chinese feel that their domestic products are on par with all Western goods.

    Nikon made a big mistake with their handling of the D600, no doubt about that. But take this ‘attack’ by China with a grain of salt. Unfortunately in the attention deficit disorder era of “news” on the interwebs, nobody takes the time to look at these issues critically.

    • Devo

      Yeah, there are plenty of news reports from years past of CCTV attacking just about every US and Western corporation on March 15 which is “Consumer Day.” Some analysts say it’s the government’s retaliation of the US and the EU for banning those Chinese imports that don’t meet safety requirements and health requirements. The Chinese government started this “consumer day” to imply that Western products are faulty (and maybe to also hide the fact that China has kind of a history of making faulty stuff.) And with Chinese and Japanese relations at an all time low (and with a long history of antagonisms), this year they are going after a Japanese company.

      VW, Starbucks, WalMart, Apple, etc., have all been subject to this ‘March 15 consumer day.’

    • xt

      In 2012, china telecom and the ICBC bank which belong to the government,are on the black list. Don’t mislead people.

      • 经济学家

        Black list? What are you talking about? ICBC’s failure to bail out investors (from the coal company loan deal) was first reported by Western media. It’s a big problem of China’s shadow banking, and that’s what is at issue there. And China Telecom’s data capture was something that raised eyebrows in the West. But everyone uses and prefers China Mobile (also state run.) China Telecom has a tiny market overall. Neither companies were ever part of 15 March consumer day government attacks.

  • unpluggged

    This is a well-orchestrated PR warfare campaign of the red communist Chinese regime against established foreign companies in order to gain control over various markets. Japan is an old enemy of China, so this move is understandable.

    The Chinese should not forget that it’s not only them who have nuclear weapons.

    • azotor

      the relationship between customers and Nikon is pure business and has nothing to do with nuclear weapons.

      • unpluggged

        Really? Do you think there is no such thing as economic warfare? The Chinese will do everything in order to weaken foreign (Japanese in this case) companies.

    • Mansgame

      This conspiracy theory would be correct if China actually produced a product that wasn’t stolen.

    • Mansgame

      This conspiracy theory would be correct if China actually produced a product that wasn’t stolen.

  • rt-photography

    I couldnt be happier. they deserve this. you get what you give nikon. I think their quarterly revenue will be a loss for the third time.

  • http://IslandNature.ca Dave Ingram

    Maybe China is ticked that Nikon is building the D600/D610 in Thailand – they want dibs on a full frame camera body manufacturing plant, oily sensor is leverage for the “we can build it better in China” argument. Just thinking outside the box : )

    • Ming Zhu

      Nikon 1 factory is in China, so you want to cry your markup enter level full frame too?

      • http://IslandNature.ca Dave Ingram

        Not sure what “cry your markup” refers to … just posting an out of left field conspiracy theory, wasn’t meant to be taken seriously.

      • http://IslandNature.ca Dave Ingram

        Not sure what “cry your markup” means … my post wasn’t meant to be taken seriously, just like the idea of some sort of manufacturing conspiracy theory hatched in a back room somewhere in Hong Kong. Maybe Kai Wong is involved.

  • Shaul Boilov

    I’m starting to think I’m the only one in the world who didn’t get a defective D600…

  • Nikon d800E user

    “In one case, apparently Nikon claimed that the spots that appear on D600 sensors were due to the poor air quality in China, not a problem with the camera” (Thom Hogan)

    sorry to say but how did Nikon think they can get away with this? Customers are not stupid. We have had issues with D800 and D600. Consumer complaints rolling all over the Internet. And Nikon ignoring the situation.

    Did someone from the Nikon management/executive board got the wake up call, finally?

    • http://www.omarbarcenas.com/ Omar Barcenas

      No wake up call, I think they just got a subpoena.

  • ching82

    Nikon had it coming IMO. The way they dealt with the issue was outrageous and the release of D610 just to make more money out of that was a slap to the face to all D600 owners.

  • http://www.wolfdengler.de/ WolfDengler

    Well, I think that Nikon can not get enough blamed for outsourcing quality management to their customers and then doing nothing until a lawsuit is filled in…

  • Rob

    They’re lack of action and poor handling across the board an the D600 (and the D800) issues has made me (a Nikon user of 30 years- since FE2) that I will never buy a new model Nikon camera again until there has been a period of time to see if there are teething problems. Have bought 2 Fuji x cameras in last 18 months which I use along with Nikon D3s AND D800 – look at the backup and attitude they have – even firmware upgrades on old models (X100) to make user experience better. Nikon take a leaf out of their book ! Mass actions and lawsuits for Nikon people to finally take notice.

  • EnglishPaul

    What’s wrong with people on this forum? Do you actually want to see Nikon go to the wall. Would that make you happy? How would it benefit anyone?

    • Nikon User

      Customers go to the wall or Nikon goes to the wall?

      Of course Nikon.

    • Greg Heller

      According to one of the articles I read Nikon China has sold about 48000 D600s; at US pricing that amounts to $96 million. Nikon China gross sales last year was approximately $1.1 billion equates to 8.7% of the total revenue. Even if they replaced all of the D600s with D610s it would hardly break their bank, they also should carry insurance against product liability, so explain to me with your statement and logic how that puts them up against the wall. The only ones that should be up against the wall are the decision makers who decided to screw the customers then ignore the problem and maybe it will go away. EnglishPaul – I’d be willing to bet that you don’t even have any skin in this game.

      • EnglishPaul

        Greg I have close to £10k of nikon skin in this game from the D90, 7000 and now 800 plus lenses. I’ve never had an issue like the vast majority of Nikon customers. I think a vocal minority can damage the reputation of a valuable photographic company. No company whatever their products or QA can realistically achieve zero faults. I’m no fanboy but losing Nikon or any other camera company for that matter would make all photography lovers poorer.

        • Greg Heller

          Excuse me for the shot I took at you it was uncalled for. I agree that no company can make a 100% error free product across the product line. I do not want to see Nikon go under either it would leave only one game in town, I do want to see them pay financially for their attitude that they don’t need to answer to anybody no matter how crappy a product they put out though. Even if the courts really stick it to them they will be fine financially . The CEO and a few product development/support VP’s and managers need to lose their jobs though.

    • Mansgame

      I have a lot of lenses invested in Nikon but if it came to that, I’m sure I can find a Sony adapter. I’ll be ok.

      Nikon won’t go bankrupt over this alone however. They should consider their next move very carefully.

    • NokinNikon

      Yes, yes and yes (it will make me happy again after the sad period of my life with d600 and Nikon support)

  • Radu

    I use Nikon and love it,but Nikon kinda brought this scandal over themselves with the D600..if it’s faulty call it back.however I bought a D610 and works wonders

  • metsatsu

    For the first time in my life, I felt that China did the most remarkable thing

  • Arthur Tazo

    Good. Nikon deserves it.

  • Arthur Tazo

    The only way Nikon can fix this problem is to give a free Nikon D4s and a free Nikon 200mm f/2 VRII to everyone who purchased a D600 previously.

    • Integral Moments

      loool, totally agree with you Arthur

    • NokinNikon

      Thanks, but no thanks! The D600 made me sell all my Nikon gear and change brand 6 months ago. No Nikon products will ever enter my house again, even if it is a gift. It brings bad karma, you know.

      • neversink

        If you’ve switched brands, then why are you here….. Well enjoy your new brand of “karmalized” camera perfection, whatever that may be.

  • PJ

    Once again, it’s the headless-chicken-syndrome. And the *perception* is of one company with no direction, no PR balls, and, unfortunately, no future. When you have a company that is so quiet about its future plans, the perception becomes reality. What happened in China is a tragedy, from a business point of view. They lied and didn’t apologize. Even big companies can come to a quick end because of this kind of bs. And the real problem is that it looks like they don’t know what they did wrong.
    Nikon is not going to be a thing of the past because of this, but they should really take their time and work their asses off in changing the perception a lot of people (even loyal customers) have of them. Forget the “i am nikon” or “pure photography” bullshit, and be honest, direct, clear to the customers. Say what the roadmap for DSLR lines actually is, or at least the direction of the roadmap. Provide a better professional service and customer care. And don’t ever rush a new product out of the door unless you’re pretty sure it doesn’t have problems like the D600. Hopefully this is a lesson they won’t forget, and something good would come out of this PR disaster.

  • Teo

    They should do the same for the D800’s having way too much dust in the sensor, and sensor cleaning does nothing…
    It’s becoming routine to manually clean the sensor for every new shoot… (with each body attached to it’s own lens…)

    • neversink

      Do you really have that much dust problems in your D800 sensor. The last time I had to clean mine was more than six months ago. And It can be pretty dusty where I live. And I change lenses a lot. Sorry you are having that problem.

  • Guest

    Hi NR . Nikon release firm wear up date for Nikon D4 TODAY UK

  • Mateo Jurčić

    After the camera was sent four times for sensor cleaning in 12 months, Nikon Croatia (Fototeh) still does not want to change my shutter. They say that i have the “NEW” model, but the problems are still present. Thank you Nikon!

    • PeterO

      Perhaps Croatian TV can do an investigative story as well, just like China? Media networks are always looking for stories like this.

    • Mansgame

      Nikon won’t change your shutter even if the Ghost of Nikoa Tesla appears there.

      • http://www.omarbarcenas.com/ Omar Barcenas

        Not sure who that is, but judging from Nikon’s customer service, I would agree lol

  • Manvin

    Nikon D4 new firmware is out now A:1.10, B:1.10:

    https://nikoneurope-en.custhelp.com/app/answers/detail/a_id/59151

    • Nikon User

      Hope it is not a only a bug fixing update.

      But release some new features.

      Hope it won’t kill any 3rd party batteries, lenses support.

      • Manvin

        It doesn’t say anything about 3rd party batteries or lenses.

    • AM I Am

      Smoke and mirrors to deviate the attention from the D600 scandal once again.

      • Manvin

        i’m not trying to divert anybody attention, if that the case then I’m must apology for my action.

        • AM I Am

          Hey, Manvin, I didn’t mean you.
          I meant this is Nikon’s attempt to deviate attention.

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