Nikon to start fixing the D750 reflection/flare issue at the end of January

Nikon-D750-DSLR-camera-lineart
Nikon issued another statement on the Nikon D750 reflection/flare issue: they will inspect and service all affected cameras for free starting the end of January, 2015. The fix will contain light-shielding components and AF sensor position adjustments. Additional details will be announced at a later date. Here is the full text of the announcement (EU link):

To users of the Nikon D750 digital SLR camera

Thank you for choosing Nikon for your photographic needs.

On December 29, 2014, we announced that we were looking into measures to address the issue reported by some users, namely that when photographing scenes in which an extremely bright light source, such as the sun or high-intensity lighting, is positioned near the top edge of the frame, flare with an unnatural shape sometimes occurs in images captured with the D750 digital SLR camera.

To correct this issue, Nikon will inspect and service at no cost the camera’s light-shielding components and adjust the AF sensor position.  We plan to initiate this service at the end of January and will announce further details, including instructions for requesting servicing, shortly.

Please direct inquiries regarding this matter to Nikon Customer Relations by phone at 1-800-Nikon US (1-800-645-6687), 9AM–8PM EST, Monday to Friday (closed certain holidays) or online here.

We sincerely apologize for any inconvenience this issue may have caused, and ask for your continued patience and understanding.

Once again, thank you for choosing Nikon for your photographic needs.

 

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  • Alberto

    Well at least they properly recognized the issue. Still this doesn’t take away the fact that they should REALLY tighten up their QC before releasing new cameras to the general public…

    • Northerntrumpeter

      To be fair, it was a problem that many users were struggling to reproduce, which indicates it’s not the same level of issue as we saw with the D600…I had a bad case of sensor splatter with a D600, but Nikon upgraded me to the D610 and I didn’t have to pay so much as the cost of a postage stamp . In my opinion Nikon has top rate customer service (at least here in the UK). The quick turnaround to address this latest minor issue indicates that Nikon has possibly learned a lesson or two recently.

      • Capo99

        My experience as well.

    • Andrew

      Tightening up QC will not prevent problems from occurring in the future. If you can come up with a way to do that you will make millions. Some problems cannot be identified during a small production run, but the minute they start manufacturing ten’s of thousands of units, suddenly the problem surfaces. Nikon is on an aggressive product launch schedule and so they are bound to experience QC problems in the future.

      • DB White

        Sure wish the D300 update was on that “agressive product launch schedule!”

    • sdancer

      There was that interview with a Nikon rep where they talked about making everything more compact in the D750, including the placement of the AF module in a shallower well. My guess is that this all led to tighter tolerances, different tooling, etc, which would ultimately mean smaller tolerances.

      And who says that they won’t “tighten up their QC” now to check for the issue? The thing is, to check for an issue, you have to know that it can occur in the first place.

      • Thom Hogan

        This issue first appeared in film SLRs ;~). They should have already been testing for it.

        • MB

          Correct … again … 🙂

        • The question is, testing for WHAT? Flare? Reflection? To what extent? How often? I had an issue with something like this on an F3 I owned back in the 1980s. I shot tens of thousands of frames with that camera. It happened maybe twice. You now what I did? Shrugged and moved on. Society has gotten way off base with stuff like this. It’s almost like saying “hey, Toyota, a guy cracked an egg onto the intake manifold of my Camry and you know what?… it smelled bad. Why didn’t you anticipate this”? Sorry Thom, with all due respect, I disagree.

          • Thom Hogan

            I think carrying old ideas into the future isn’t always the right thing to do. We didn’t shoot the volume of shots with film we do now, we couldn’t look for immediate feedback on problems, and we had no way of really reporting problems if we found them back in the 1980’s ;~).

            That last bit is the reason why I’ve hammered Nikon repeatedly to be less opaque to customers. BECAUSE there’s no way to report an issue someone finds, they use the only thing they can, the Internet. The Internet has a way of amplifying problems, as it did in this case (note that I’ve never said I felt that the banded flare was a big or showstopping issue).

            However, I’ll disagree with you Nikon not catching a previously known problem. Multiple Nikon cameras over the years have had specific changes in the mirror box to minimize flare issues from the lens condensers. This means that they were testing for the problem and trying to eradicate it. Then suddenly we have a camera where they missed something they had tamed many times before. You simply don’t want to repeat mistakes. It gets costly.

            And as the two things together (not having a feedback loop from customers and not doing a strong enough check for a known problem) are now doing to Nikon: costing them time and money they shouldn’t be spending.

            • Disagreement acknowledged, and I stand by my original statements. You can chase these rabbits down the hole all you want, but it’s costly and the reward is minimal. I’m not saying you ignore these things completely, but at some point the cost of making sure it never happens, even with billions of frames shot, becomes a poor value proposition. I’d rather they spend the time, energy and money improving the autofocus system, as you mentioned in another post the other day. THAT would be worth paying for. I’m not too keen on spending money so Nikon can assure some person, who spent a weekend trying to duplicate a problem they saw one example of on the Internet, that they’re camera is actually OK.

        • sieno

          Thom Hogan

          How many new cameras/successors do you expect from Nikon this year?

          Is this looking realisiic?:

          D7200 February CP+

          D400 August always the flagships fx or dx announced august….;)

          D3500 April

          D650 April or September

          DF2 Oktober at Photo Plus NYC/before Christmas sale

          ????

          • Thom Hogan

            Five cameras in one year would be a lot, especially when you factor in any likely Nikon 1 offerings.

            I doubt there will be April or October releases. I expect Feb/Mar and July/August/Sept as the likely launch dates of any new DSLR. Technically, the D5 is due in August.

            That said, Nikon is not quite panic mode, but certainly “need to fix things now” mode. All bets could be off and priorities completely rejiggered from what we’d expect. The highest priority is going to be to get volume back out of the D3300 position, and I think Nikon will try to do that via mirrorless. The D5 is a little less important this year than shoring up volume products.

            • sieno

              @thomhogan:disqus

              Thanks Thom always good to have you!

              By the way do you know more about the D7200 /D7500 specs according to your opinion and sources will it also replace both models the D7100 and D300s competing directly with the Canon 7dmarkII or just against 70D?

              If not there are still some small chances that there will be a true d300s successor competing against the 7dmark II….maybe in your mentioned summer and autumn months…

              Personally for me not just the d3500 successor is interesting if they are really going the mirrorless route or still not i am even more interested to see DF2, D620 or D650 successors

              Was the former just an experiment for nikon or will they launch a successor..?

              And what minor improvements (balance of new features and crippling) could they make in order to not destroy/hurt d750 position /sales?

            • Thom Hogan

              We’ve got different decision makers in charge now, so it’s a little difficult to assess exactly what will happen next. At the same time, much of what we see this year should have already started with the last group of management, so we’ll continue to see iteration like the D5500.

              My sense is Nikon will position the D7200 once again as the “leading” DX camera, but that doesn’t really mean much as it’s more marketing message based upon what they delivered, not what could/should have been delivered. Put another way, I don’t expect the D7200 to be a 7DII direct competitor.

              As for Df2 or D650, the latter is more likely than the former, I think, but not likely this year. The next FX cameras should be D5, or at least D4x.

            • sieno

              Thanks again!

              I am excited about the new Nikkor 300 f4 PF VR….I hope next will be the 200 f4 Micro Nikkor update one of the oldest lens beside the 180 2.8, a new 16mm FX Fisheye or 8-15 f4 fisheye zoom like canons would be nice too…

              And the biggest gap is the completely non exisiting 17 f4 tilt and shift tse lens which canon has….something against canons mpe 65 1-5x magnification lens is missing too would be a dream for dedicated macro shooters and the d810s sensor would rock and is predestinated with such a lens….

              and new sb 920 or sb 1000 is missing as well canon has a wireless radio flash ex-rt 600 speedlite since over two years already….nikon is still going old school via IR SB910…..

              so lots of things nikon has to do and could do to improve sales,…but the managers dont use their own products 😉

              And always the short term thinking is dominating stock exchange, roi (c), profit margins…..money is missing in R&D and Q&C department….

              Time will tell whats really coming and nikon is doing;)

            • Thom Hogan

              Yes, the new 300mm looks like it should be very interesting. Moreover, it gives credence to the lens road map that a number of us derived from leaks and patents.

              My only problem is that Nikon is SO SLOW with revitalizing their lens lineup. Couple with Nikon’s own silence, it has been agonizing to a number of people waiting for particular lenses to appear. Even Zeiss seems to be executing more designs a year than Nikon these days.

            • sieno

              Me too….

              But its probably due to their financial statements short term thinking and they dont have or wanna spend much more money on R&D and Q&C department…

              If this will be a good and wise move on the long term view/strategy, we will see…

              I have doubts…….

              I also think they have to improve their AF System…canons was still better on the old 5d mark III and 1dx more cross points….the new 7d mark II is even better although it has to be said only coverage of an aps c sensor…

              As Steve Jobs absolutely rightfully stated:

              “Innovations distinguish between leaders and followers!”

              Nikon and Canon are thinking too comfortably and too much that they are being too big to fail, rely on their pro bases and enthusiast/old users wont ever swithcing due to heavily invested in lenses, loss of money and too much work …

              canon is much bigger though but for nikon….only manufacturing cameras, lenses and binoculars…

            • Eric Calabros

              Even third party makers are slow.. I wonder is it that hard to make a decent 24mm f/2.8 DX pancake for Nikon mount?

            • Thom Hogan

              It’s a giant chess game. First, we get lots of the same thing because the lens makers can see what already sells. Second, the lens makers tend to avoid being first with a lens they think the camera maker will do, as they don’t want to find out that they’re underperforming or overpriced. Third, we then get some oddball stuff (Sigma’s 18-35mm f/1.8, for example) that the lens makers are pretty sure wouldn’t be coming from the camera maker to put toes in water in other areas.

            • sieno

              @thomhogan:disqus

              Hi Thom,

              I am contacting you again if you believe/think Nikon will soon/in the near future or ever release a successor of the Nikkor 200 f4 micro lens…???
              The 200 f4 is damn old/outdated (horrible CAs no vr etc.) beside the nikkor 180 2.8….

              I gonna rationalize my gear and thinking of dumping my two micro 60 and 105 vr afs lenses in order to obtain better sale prices than in the future…i could live for a certain time period/ up to one year or so without a true 1:1 macro lens….

              Would love to get a new 200 f4 micro vr as a portrait and true macro lens….the 105 is sometimes too short, has a lot of CAs and is to noisy clicc, clacc the vr …;)(the 60 seems to be better optically corrected)….

              THX for your estimation/opinion in advance!

              Take care!
              Best regards!
              Sieno

            • Thom Hogan

              “soon/in the near future” for lenses isn’t possible to predict, unfortunately. I know they worked on a replacement. When it might appear I have no idea.

            • sieno

              THX! A real successor/patent for 200 f4 VR Micro or a shorter FL/other aperture (e.g. 180 2.8VR)

          • Thom Hogan

            Five cameras in one year would be a lot, especially when you factor in any likely Nikon 1 offerings.

            I doubt there will be April or October releases. I expect Feb/Mar and July/August/Sept as the likely launch dates of any new DSLR. Technically, the D5 is due in August.

            That said, Nikon is not quite panic mode, but certainly “need to fix things now” mode. All bets could be off and priorities completely rejiggered from what we’d expect. The highest priority is going to be to get volume back out of the D3300 position, and I think Nikon will try to do that via mirrorless. The D5 is a little less important this year than shoring up volume products.

        • neversink

          I never had flare problems on any of my Nikon film cameras Ftn, F2 bodies (I had quite a few of those that I beat to hell) and the F3. The biggest problems I had with all three of these products were the meters that seemed to rarely work properly. But then again I always carried Weston and then Minolta meters with me (particularly with the spot adapters,) as they were completely reliable and read light perfectly.
          I stopped having Marty Forscher fix my light meters, because they would always be finicky and break down.
          My biggest problem with these Nikon film bodies was the fact that the foam that protected the back of the mirror from hitting the assembly in front of the film would eventually flatten out and fall apart. Marty Forscher would always replace the foam at regular intervals to prevent problems.
          More amazing was that the electronics in a new F3 body came with a 20 year warranty!!!!!!!!!!!!!!!!!!!!!

          • Thom Hogan

            The type of banded flare we’re talking about is caused by an autofocus component that wasn’t in your FTN, F2, or F3, thus I can believe you when you say you didn’t see the problem ;~).

            • neversink

              As the electronics became for complex and as the film age passed to the digital era, production quality has gone down due to the exponential increase in the
              complexity of computerized digital imaging. So here is my question:
              Wiill Nikon and its competitors ever get around this problem of ever increasing quality-control issues. or shall we accept, begrudgingly, the state of bugs and image quality problems inherent in modern digital cameras?????

            • Thom Hogan

              Not sure why you say “production has gone down.” Digital cameras at peak far outsold film cameras at peak. That’s one of the reasons why every CE maker in the world piled on to digital cameras at one time or another: promise of huge, growing market.

              Today, of course, the growth is negative and the hugeness is heading back down towards late film levels. But this has nothing to do with complexity from the manufacturing side.

              Personally, I’ve been consistent for two decades now: Nikon’s problem isn’t primarily QA/QC or bugs or even features. It’s lack of closeness and responsiveness to its customers. We have no way of reporting what we find with their products, we get no reliable and direct response from the company.

              The good news is that Nikon has handled the D810 and D750 issues faster and “better.” The bad news is that when the next problem hits, it’ll get discussed and inflamed on the Internet fora for a long time before Nikon responds, further tarnishing Nikon’s brand reputation.

              Simple solution: get better at customer relations and closer to the customer. Globally.

            • neversink

              Oops – I said “production quality…” I may have added the quality in an edit (but the edit was made 5 seconds after I polsted!!!!}
              Good points, Thom. Customer service is very important. I’ve been pretty lucky with Nikon service, but they really screwed up on my 17-35 f/2.8 lens. The diaphragm got stuck wide open and they fixed it twice and it is stuck again. Now that is sloppy. And I am in Africa. Guess i should send it out, but the warranty is over, but they should still fix it for free. I will see what happens.

    • stormwatch

      The most important thing is that “they properly recognized the issue”. Otherwise all of D750 byers could got “solution” in the form of D760 or D751.

  • Ogi Ugi

    I bought d750 from grey market. Will nikon fix them? Anyone knows?

    • Stanky Eggo

      My experience has been that Nikon won’t repair or even touch grey market bodies especially if it’s a current model. Not even if you wanted to pay for your repair.

      • Thom Hogan

        Generally, recalls like this are handled for gray market as well as non. It’s when corporate doesn’t acknowledge an issue publicly that the gray market buyers get screwed.

    • Andrew

      The announcement states “all affected cameras”, so it seems that Nikon will service your camera. But you should try to call them during normal business hours to know for certain.

    • JJ168

      My brother bought a gray d600 here in Australia. Nikon fixed it knowing well it is a gray body. I guess the issue with d600 was giving so much grieve to Nikon that they see it as importance to also fixed the gray camera. I hope this is also the case for your d750.
      Good luck.

    • Christobella

      Generally you’d have to send it back to Nikon in the originating country, and possibly have to pay the shipping. But hey, as JJ168 says you may get lucky.

    • zorwick

      In the EU they fix it. Maybe for a fee, but they do.

    • Nick

      The official NikonUSA policy is that they will not fix grey market cameras at all. They track by serial numbers electronically, so I would contact them prior to just sending it in to make sure you’re not wasting time.

    • koenshaku

      My advice about that is avoid the sun or turn on highlight weighted metering. They will just send your gray market back to you from what I hear. You gambled for the few extra hundreds and sounds like you lost if it is a big deal anyway. It doesn’t sound like it is there are videos out where you can use tape to repair the issue.

    • Tha Chan

      Below is an email regarding specifically the flare issue for the grey market D750 for Nikon USA to fix.

      Quote:
      “Dear xxx,

      Thank you for contacting Nikon today. As per our conversation we will be able to repair gray market cameras. If you have any other questions or concerns please feel free to give us a call back. Thank you very much.

      Sincerely,
      xxx
      Nikon Tech Support”

  • Stanky Eggo

    I feel good that Nikon has acknowledged the issue. It’s a step in the right direction. Now if they can only get some of those patents of paper and into product.

  • torwag

    Good to hear that Nikon seemed to learn from the D600 disaster. This news together with the “feature-update”-firmware news looks like Nikon management shift towards more openness and listening to customers.
    Any recent management changes, which correlate to this news?
    We all can just hope it remains true

  • Mohamed Abdel-Hady

    what about countries like Egypt where we don’t have a service center

    • Jed

      The same here in Georgia. Where did you buy yours? I have nikon USA waranty as I bought from US retailer. But to be honest, I am not able to reproduce this issue.

      • harvey

        it would seem that only affected cameras will be serviced so since yours isn’t affected, you won’t have to send it in.

  • JP

    There seems to be somebody in Tokio who read Thoms blog about D600 and D800 issues. Glad to see something has changed.

    • Thom Hogan

      I wasn’t the only one writing critically about how they handled those two cases. Nor would I care to take credit for it.

      I did find it interesting recently when I wrote something positive about Nikon that they reached out directly to me, though. That hadn’t happened in a long time. So it seems that sometimes they do read what I write.

      • HF

        Nice D810 review by the way. Nevertheless I would have been a little more enthusiastic about the quite mode (really really quiet), EFCS (very useful for macros at 1:1 with additional extension rings or when one uses certain shutter speeds. blog.kasson.com tested that, too) and ISO64.

      • JP

        Hopefully they also noticed your and everybody’s comments about DX lens line up :~)

        • Thom Hogan

          Actually, they made a fairly direct response, indicating that there would be more DX lenses, though not actually saying that the ones would be what we needed ;~).

          • Nikos Delhanidis

            yeap ;o)

      • You should ask them about the the D300(s) replacement and DX stuff and promise to write more nice things if they make this model.. 🙂

        • Thom Hogan

          The problem is the hysteresis. I turn the wheel and nothing happens for a long time. Iliah has been pounding them for a long time about raw histograms, and I’ve been doing the same for almost as long. I hand delivered books in which there were long sections on UniWB I asked them to read, including why it was necessary. Years later we get the promise of doing what we asked for.

          • whisky

            better late than never. inertia is common in most well established companies. this is a positive sign that things may be turning around.

            • MB

              I am not sure how you come up with those numbers but actually current Nikon metering sensor has 91Kpix … so it should be adequate right?
              On the other hand if every pixel counts than only full sensor would be accurate enough, but it seams to me that results from existing metering chips would be more that good enough for day to day photography …

          • MB

            And how about ETTR … it would not cost a dime … if nothing else than to indulge you and many others long time Nikon users …

            • Iliah Borg

              For a reasonably accurate ETTR the exposure metering cell needs something between 50 and 100 thousand sensels at least. Currently this is possible only with LV.

          • Hmm.. inertia, interpreting their marketing (and research) data for what’s needed differently, or possibly prototyping issues… you could put many reasons to why this happens.

      • John

        You may take some credit for telling the emperor when he has no clothes!

      • Maji

        See Thom you can catch more flies with honey than with vinegar 😉

        I am glad that Nikon finally realizes the value in your thoughts.

  • Bon

    my step-aunt makes $80 every hour on the computer . She has been fired from work for 6 months but last month her payment was $20203 just working on the computer for a few hours. read this;.so they are

  • Ƹ̵̡Ӝ̵̨̄Ʒ

    Bravo nikon!

  • Andreas

    Went into two camera stores yesterday hoping I’d find atleast one unit without the flare problem. All five I tested were affected.

    When people report it’s hard to reproduce the issue, are they lucky ur just don’t do it “right”?

    Anywho. I’ll wait till Nikon fix the d750 before I buy one. My opinion towards Nikon hasn’t changed a bit, any company can experience these kind of problems.
    If you buy a brand new product you have to live the fact that you’ll be a beta-tester. If that roll don’t suit you – have patience and wait 6 months.

    • Thom Hogan

      Based upon the information I have, there are at least two suppliers of parts. It very well could be that we’re seeing batches made from different parts. I have been able to verify that in some D750s the top of the AF lens condenser seems lower than in others.

      • Fried Toast

        Perhaps it’s a marketing issue. They just forgot to properly label the JJ Abrams Special Edition models.

    • MB

      Could you send us some howtos and examples on how to do it “right”? It seams to me that it is almost impossible to reproduce …

      • Andreas

        I don’t own a d750, my “test” was based on what I’ve read and seen in photos/film.

        Popped on 85mm 1.4.
        In live view -mode I pointed the camera towards a light source in the roof that was shining directly in the lens.
        Slowly lowered the camera angle till the light wasn’t visible anymore. Around here you find the flare issue.

    • Gary D

      They let you test five new cameras ? opened the boxes for you ?
      Hard to swallow your BS

      • Andreas

        Why is it so hard to belive that when a customer wants to buy a camera for 2700€ that has a reported flare problem and the one they have for display shows the flare very clearly, he/she wants to try the ones in the boxes.

        You might be the kind of person who would happily assume that the one in a box aint gonna have problem.

        So to answer your question: yes, the camera guy opened the boxes for me, put in a battery and handed it over. I used 85mm 1.4 to try the house. While I was pointing the camera towards a bright light in the roof, checking for flare, he took out the next camera.

  • Huge steps forward compared to the D600 situation, they’re learning.

  • nwcs

    It’s definitely good to see Nikon trying to get ahead of the PR curve compared to past responses. This is a good thing. And good for those people who actually are affected by this. Personally I don’t think this is a big deal for a photographer but I can see it being a minor annoyance for trendy videographers. I haven’t bothered to test mine yet. I’ll wait to see if it ever happens in my actual usage.

    • Scott

      As a music photographer I’m constantly shooting into light and have flares on the edges of my frame. Similarly it will effect portrait photographers that shoot into the sun. I think you’re a bit misguided thinking it’s only going to effect video shooters.

      • nwcs

        It mostly affects them. It only affects trendy portrait photogs. And it’s solved with a lens hood and a minor change in composition. Still a very minor issue.

        • Scott

          It’s not at all solved with a lens hood because those photographers desire that flare.

          I’m not saying it’s a huge issue overall because it’s limited to only a portion of the cameras and a fix is on it’s way from Nikon but it is an issue for photographers and not just trendy ones.

          The days of keeping your back to the sun while photographing portraits outdoors are over LOL

  • Spy Black

    Good thing they realized there was no dragging of the feet on this issue. Initially a bit slow to respond about it, but no time wasted once they stepped up to the plate. My hat’s off to Nikon.

    Now let’s just hope they can actually fix the problem. This should be interesting.

  • Kynikos

    I can’t believe people are cheering this. Nikon releases another buggy camera and people are saying “Bravo Nikon” etc. because Nikon is stooping to fix it.

    Reminds of the battered wife who’s pleased because tonight for a change her husband passed out drunk before he beat her to a pulp.

    Anyone who is an early adopter of Nikon bodies over the next ten years has a screw loose. Let some other sucker pay full price and deal with the aggravation. Buy your camera from Production Run #2 or #3 and reap the rewards of great gear that works as it ought to (and probably save 5-10% in the process).

    • HF

      What a stupid comparison and comment.

    • Guest

      Most stupid comment ever seen!

    • Marc Larouche

      First, Canon has also this issue on some bodies like the Canon 5D MK II. So, I don’t see your point.

      • Kynikos

        If you can’t see the point of waiting for the 2nd or 3rd production run, I can’t help you, Son.

        • Andrew

          You really have missed the point. #1 you cannot tell people how to spend their money. #2 this problem does not affect all cameras. #3 most of those affected will not experience this problem in their daily shooting. #4 many people who bought the camera took thousands of pictures not knowing that the problem existed until after they read about it. #5 when you buy your camera like any other product – test it thoroughly. If you experience a problem, you have 30 days to return it. #6 the cameras are covered by a 1 year Nikon warranty. #7 why does it bother you that people are happy, don’t you know that there is increased confidence that Nikon is becoming more responsive which is a good thing. #8 the D750 has received awesome reviews and finally Nikon has released a camera that meets the needs of professional photographers and prosumers alike.

          • Kynikos

            You’ve been a Nikon stooge on this forum for months. The only question is: Paid or Unpaid?

            After the D800 left AF issue…
            After the D600 oil…
            After the D810 thermal issue…
            After the D750 flare…

            Give me a single reason, other than “Andrew Loves Nikon”, not to wait for an FX body’s second or third production run. You can’t.

            • John

              Well, he gave you a list of 8 reasons. You didn’t like them so you put him to the question of being a paid shill. Good going.

            • rt-photography

              im certain andrew is a nikon rep.he sounds like a walking brochure. there are a few here that are fanboys, but andrew talks like a rep.

            • mikeswitz

              And you sound like a walking noob.

            • rt-photography

              you and uh andrew..you know..give and take?

            • Mickjay

              Change the record.Seems all your posts are sad attempt at a put-down

            • mikeswitz

              Okay, Dirt,uh…I mean Schmutz….hahaha…

            • Andrew

              Good morning rt-photography, you of all people ought to know better 😉 You know that I am an electrical engineer. I am sure Nikon would be as intrigued about Andrew as you. Actually, you need look no further to understand me – logical, respectful, and friendly.

              And least you forget, Nikon is a company. And as a company, Nikon is made better by the competition provided by companies such as Sony, Canon, Olympus, Panasonic, Fuji Film, etc. But the Nikon management team has become much more responsive because of blogging sites like Nikon Rumors where consumers can express their views – both reasonable and unreasonable.

              Look at the responsiveness shown by Nikon of late, new policies such as providing free firmware upgrades to enhance your investments in their photographic equipment for years to come. So these are the things I have been hopeful of that is now bearing fruit. It is hard not to be a fan of Nikon with such consumer friendly policies 😉

              See: https://nikonrumors.com/2015/01/08/nikon-to-announce-a-new-firmware-download-program-on-january-19th-including-several-improvements-for-the-d750-d810-d800-d800e-d610-and-d600-cameras.aspx/

              I have been using Nikon cameras since the 1980s with the purchase of the N2020 SLR camera. And Nikon has rewarded that commitment with the release of incredible cameras like the D7000 series cameras with magnesium alloy body at an incredible price point close to $1,000, and now the venerable new D750 camera with its incredible AF system. It is hard not to be a fan of Nikon with such incredible products. And yet I take the time to read and appreciate most views expressed, even those I disagree with. The folks at Nikon are working incredibly hard to give you industry leading products, we should at least show some gratitude.

            • rt-photography

              I rest my case. youre intelligent but man do you sound like a nikon brochure.

              I would love to be a nikon rep. not in the US though. I hate nikon USA. unfortunately id get fired quickly because I havent liked their business practices the last few years.

            • Andrew

              Actually, I like your openness, you say it as you see it. But sometimes you accuse people wrongly even when you do not have any proof. I have also done that on occasion but I try to act more carefully these days 😉

              One trait that has characterized me is that I am brutally honest. I do not try to please people disingenuously nor do I look for people’s approval. And I do not like receiving favors from others least I feel indebted to them.

              Being a rep would not interest me though I see your point on how I might succeed in that role. But I do like to make people see life more positively. I am sure many photographers love Nikon USA. And I would not be surprised if the new feature updates via Nikon’s free Firmware update policy was initiated by Nikon USA. But 2015 is a new year, maybe it is time that rt-photography becomes more positive and gracious 😉

            • neversink

              Look, I have been using Nikon since the early 1970s. And I have loved most of their products. But I have had some problems over the years and i would never state that I know how hard the folks at Nikon are working, even though I have used their cameras and lenses and other equipment for more than 40 years.

            • Anindya Biswas

              Dear Andrew, the day D750 was announced you are hipped about this camera. You check your post and see its look like a online promoter. This blog is to discuss about good, bad and share user review. Though you are using nikon fron 80’s but I bet u neither bought not used d600,610 and this d750. We are using this camera and we payed to buy this.
              Hundreades of users are having issues on d750 wt glare issues, white balance issue, menus beep issues and file corrupt issues and nikon is repeating the same mistake but well handled to silently recall stock. The worlds biggest store, all bodies are recalled and you still say it is an increadiable job by nikon. Two weeks back when I called nikon Singapore they refused to comment. After all this you say it is hard Not to be nikon fan –surprise me until you are paid to be a fan.
              Correct me if I am wrong
              D600 – floop
              D610- no confidence
              D750- issues and will continue and nikon need to repackage to release D710
              D800 focus issue and more refined to D810
              D800e Nikon themselves confused on the AA filter
              Sorry to say but you being an electrical engineer you won’t understand those issues faced by photographers who are not payed to favr. Manufacturer.

              To keep this blog healthy kindly focus on users issues and help try to welcome users comments rather defending nikon.

            • Andrew

              Well, first off, thanks for replying to my post. Actually, the D600 did not flop. It had a major manufacturing defect that somehow surprisingly escaped Nikon’s quality control and quality assurance program. Nikon has not given us any reasonable explanation how it occurred in the first place other that quite belatedly they came out with a fix and told us what the fix was. This is the only defect I would consider a big issue – one that cost Nikon dearly. They released the D610 as a way to give new buyers confidence that the problem had been solved at a fundamental level. Every other manufacturing problem Nikon experienced is easily within the constraints of what can be reasonably expected when a company manufactures an entirely new product.

              Now, nearly all the problems that surfaced with the Nikon cameras were evident immediately upon purchase or within a matter of days. Giving me a long list of problems when you could have simply returned your camera to the dealer within 30 days of purchase for a refund makes no sense to me. Isn’t that what you would do if you bought a new television?

              Now as far as the D750 is concerned, it appears that the vast majority of users are not experiencing this problem. But Nikon is not taking any chance and did a recall on all of the cameras in the stores. That is indeed a good thing – it gives people confidence that if they buy a new D750 camera, it will not have the issue. And for those who bought the camera, many have tested their camera and found no problem. And those that have experienced the problem – some only noticed it in one out of a few thousand shots. But the bottom line is that Nikon has announced a fix and you are complaining? If you cannot handle these types of issues in the future, what you need is not my sympathy, simply wait a few weeks or months if you are so inclined before buying that new camera. Problem solved!

              Now with regards to your final point, if you consider this blog as a place where one should have a healthy discussion, then why would you not want me to also express my views. Aren’t you doing the same thing by expressing your views and responding to me? Just because you do not like my opinion on a matter does not mean that I am defending Nikon. You could replace the word “Nikon” and substitute it with any other company that meets the same criteria and my views will be equally valid. What I am doing is giving an objective assessment of the situation as I see it and with all due respect, it makes no difference to me if you agree with me or not. What matters to me is the argument you present which as always I would respectfully read and reply to with honesty and integrity. Is not that what a healthy blog discussion is all about?

            • Andrew

              First you blast Nikon, then you call me names, and finally you ask me a question. Talk about strutting the globe just to be heard. Is this how you treat everyone you disagree with?

              You give me a list and I call it Nikon pushing the limits and producing products everyone loves with the exception of the competition. The only problem that merits mentioning is the D600 oil spill. All the rest are within the limits of manufacturing tolerance. About 4% of all manufactured products have some defect. If Nikon is producing 40,000 D750 cameras per month, we are talking about 1,600 defects. But in reality, it appears that the defect rate on the D750 is significantly less with many people having a hard time reproducing the problem. But in this day and age of Internet blogging, everything gets blown out of proportion. As an added note, in the manufacturing industry, some products experience defects that are more concentrated while others experience defects that are more spread-out.

              Now with respect to your question, I gave you sufficient reasons (#5 and #6) why it makes no sense to wait for a second or third FX production run and you completely ignore my arguments. I will nonetheless clear up the issue for you. Your advice may be appropriate if someone typically buys gray market products seeing that they are exposing themselves to elevated risks. But for everyone else that buys officially warranted products, it makes no sense following your advice.

            • neversink

              Why do you even bother with “rt” — he is just pugnacious for the sake of it, insulting to get his kicks…. Try to ignore it and maybe it will go away…

            • Andrew

              Neversink, I hear you 😉 I try to be gracious and treat people with respect even when they insult me; that is the only way you can improve their behavior. And sometimes it works 😉

    • John

      Never happy syndrome.

  • Nikos Delhanidis

    That’s nice. Now where’s my D7200?

    • Michiel953

      No no; what you mean is: “Where the f is my D400!!!”.

      • Nikos Delhanidis

        i am afraid “D400′ will be quite late launched to catch my photographic season, plus probably also out of the budget at the time.Currently being gearless, on the wait for D7200

        • sieno

          D7200 February CP+

          D400 August always the flagships fx or dx announced august….;)

          D3500 April

          D650 April or September

          DF2 Oktober at Photo Plus NYC/before Christmas sale

          • Nikos Delhanidis

            what prices you predict for those?

          • Wade Marks

            sieno: are those your guesses or do you know something?

            It would be interesting if they created a Df2 and continued that product line.

            • sieno

              I am not the CEO but if I….;) So just my guesses….

  • jstevez

    … and those of you who bought gray market send it back (good luck with that)

  • neonspark

    I recall Tom Hogan telling us how nikon can just make compact F mount bodies no problemo as if that would postpone the mirrorless apocalypse. well well well, seems that nikon is literally out of room and feeling the pressure, and the more they get squeezed to try to achieve the impossible the more of this we’ll see.
    Nikon needs to cut that F mount lose today. Transition to a mirrorless full frame mount and start producing lenses for it today. The longer they wait, the farther behind they will be to sony.

    • whisky

      in terms of both volume and census, last time i looked Nikon was still way ahead. just say’n.

    • John

      Read Thom’s recent article on ‘lens gravity’.

  • pyktures

    Nikon in 2015 is listening more to its userbase! I like this

  • I’m really feeling kinda left out here. I bought a D600, no oil spatter: a D800e, no left-focus issue; and now, no matter how hard I try, I can’t get my D750 to exhibit the flare issue. I must be doing something wrong.

    • John

      It is surely user error.

      • I know. Where’s Tom Hogan when you need him!

    • vriesk

      Have you tried turning it off and on again?

    • Omar Salgado

      Did you insert the battery? Of course, a charged battery.

    • ValenzTa

      Mine doesn’t have the flare issue either.

  • NikonSince1982

    Just received the D750 and returned it back without any hesitation. After producing the flare issue I just decided to not spend anymore time with the crappy D750 “beta” dslr (forgive my language). No way I will waste more time and energy on waiting for Nikon and their third party little service centers to fix something that should’ve been taken care of already before it even leaves the factory. All service centers are basically independent companies without any attachment to Nikon, and where I come from they also service a bunch of other brands as well. Furthermore the general opinion is that most of them are not even qualified to perform too advanced repairings let alone the refurbishing of Nikon cameras (no harm meant, I have always had a nice experience visiting service centers but some things are better done during the real manufacturing process). Only the factory can perform these types of advanced repairings because they have got the necessary “lab equipment and tools”.

    -“Nikon will inspect and repair light-shielding components, and adjust the AF sensor position at no cost to users. We plan to initiate this service at the end of January”.

    I hope all of you who decide to keep the D750 live in a place with highly developed service centers…otherwise if you are unlucky your D750 will come back even worse than it was before the “repair”…maybe the flare issue is gone but something else might pop up instead. The measure with Nikon is adressing the flare issue is no picknick nor a simple firmware upgrade…it requires a lot of work and adjustments and testing so that the D750 doesn’t loose any of its qualities during the so called “repairing” process. And also take into consideration that all service centers around the globe can not possibly perform the repairing exactly in the same way. So for some users it will be unfair…

    My advice for those who are thinking of getting the D750 is to wait for the final outcome of this scenario and to wait for a possible new batch straight from the factory. So wait for “the new and final version of the D750” to be released before you consider buying it. Don’t get a “beta” product that is not even technically ready to leave the factory.

    As for myself I got the D810 instead and what a beast it is.

    • Spy Black

      “As for myself I got the D810 instead…”
      Congratulations! You still have the same problem:
      http://tinyurl.com/kqy4asd

      • D810LEgion

        Hahahaha…what a daft prick. I don’t see the same problem at all, neither do any other D810 user. Maybe your spy glasses need fixing…or perhaps you just like to troll because you had an argument with your social worker yesterday…. 😉

        • mikeswitz

          This is your first post. Who exactly is the troll? If you know anything about this issue (which you clearly don’t) many cameras have this “problem”, the 750 is just a bit worse. Spy Black is many things but not a “daft prick” which is the language of many trolls.

          • MikeySchmutz

            Yeah it is quite much worse….so much that Nikon has to let users send them to Service Centers around the whole world. Anyway Spy Black was the first one to become personal…he was the instigator…And now you are acting like a degenerate troll yourself. You see in real life you would never have the courage to be even an instigator…only when you are trolling online. Fact is that NikonSince1982’s original post was not personal at all but you and Spy Black threw the first punch at NikonSince1982….only because he likes the D810 better…what a sad little wanker spending your days and nights in front of a computer trolling…..hahaha. NikonSince1982 will probably never visit this site again because of Spy Black’s ridiculous arrogant attack….good for him…he doesn’t need to listen to your crap ever again..

            • mikeswitz

              And I hope you never visit this site again as well. Did you even look at Spy Black’s thumbnail? Probably not. He deals in facts, rather than name calling. This is your first post as well so I suspect your are either D810LEgion, or as your “name” implies, simply, ….dirt. Also anyone using….. “hahaha…..” needs a lesson in communication. As far as me being a troll, I’ve been a poster on NR for years as has Spy Black. My resume is open to everyone, as are samples of my photographs. How about you, Schmutz?

            • Mikey

              I will not visit it but my brother will visit it…(hahahaha)…I am so sorry but now the D750 can not possibly be the camera of the year anymore. No matter how hard you try you can not produce the same flare with other DSLRs and the flare in the D810 is non existent. Only the D750 has a very famous strong flare. Just check the pictures a few times then maybe you will realize it yourself. The D750 now became the flare of the year instead.

            • ValenzTa

              Not really, mine does not have the flare issue. Not all D750’s have it. It is the most awesome camera you can imagine.

            • GeorgeP

              Almost every forum I have visited all people are talking about that their D750 is affected by the issue…all the way from New Zealand to Europe and USA so it is a huge problem…some people don’t want to admit that they are affected. The D810 is so much better but not everybody can afford it so they need to imagine that the cheaper D750 is good enough.

            • Spy Black

              I think we’re merely seeing various incarnations of the same person here. 😉

            • mikeswitz

              Yeah, but all with the last name Schmuck….er…damn spellchecker…I mean Schmutz. On the other hand it could be RT- photography.

            • Spy Black

              Now, now, temper…

            • mikeswitz

              No temper involved. Still chilled….sometimes my sense of humor doesn’t translate well.

            • Mikef8kname

              Don’t forget to take your Prozacs son… and remember to visit your social worker next week 😉 hehehehe

            • Mikef8kname

              I feel so sorry for you 😉

            • GeorgiaSatellites

              hahaha….some high level intelligence work you got there son

            • mikeswitz

              Doesn’t really matter. A troll, is a troll. And like you, most of them are pretty stupid. Hahahahaha…….

            • Mikef8kname

              Why are you calling people here trolls? When I look at your history it is pretty obvious who is the troll…better create a new profile soon before you are banned…hahaha…nothing but one generation from pure white trash…HAHAHAHAHA

      • KnightPhoto

        Let’s keep the name calling down guys – but wading in we have a thread on Nikonians where both D3 and D810 can be demonstrated with the problem. And we have seen many other cameras non-Nikon etc. that can do it. Light can so some crazy stuff coming out the backend of the lens when shooting against the light. BTW, in many cases the lens hood has been shown to make a very real difference. Anyhow glad to hear we are on the upswing on this problem now.

      • D-users

        What a ridiculous comment from a no talent 3 month photography expert …lol… You can not compare these two cameras. The D810/D800/D800E line never had this particular flare issue like the D750 have.

        • Spy Black

          Nice to see you’re back with a new identity.

          • SpyBlack

            The pleasure is all mine and don’t forget to take your prozacs son 🙂

  • Michael Alexander

    I have a question… does Nikon typically ship their cameras unsealed? I received my D750 with a dent in the box and the body was wrapped in low-grade bubble wrap without being taped.

    • rt-photography

      my D600 was used and resold as new. u could clearly see the box was scugged, there were fingerprint smudges. I didnt care. it sucks, used or not used. I simply did a trade for a banged up D3s. works great.

    • Carleton Foxx

      No.

    • ValenzTa

      Don’t worry. Thats normal! The body usually comes covered with a thin wrap and sometimes with no tape. Also the box sometimes comes with no sticker. I picked up the 750 and the box had a big dent on the corner. It was from bestbuy. Everything is normal.

  • Harry

    I think the D600 saga has taught them a very good lesson in being responsive to manufacturing issues. I still remember all the insulting statements dealing with the VP of Customer experience when I showed him all the spots from a photo that was normally processed. That guy has since left but I doubt it was him. He was barely a messenger of instructions that came directly from Japan.It took a new item on a chinese TV and a slew of class-actions before they “quietly” “fixed” (replaced with 610) the issue

  • Bernard-Michigan67

    I agree what NikonSince1982 says. Yes it is quite a big operation to take the whole camera apart and then assign a new AF module or whatever they will do. I think some “service centers are more qualified” than others as well when it comes to doing the job that should’ve been done by the factory already before it leaves the factory. In my city the same service center services both Nikon and Canon 😀 so lets wait and see how many “repairings” will actually make things better or worse…don’t mean to be negative but this is not a firmware upgrade…it is much much more than that. So after your D750 comes back from the service center it can be more or less considered refurbished already 😉 I tested the D750 myself but I ended up sending it back (not because of the flare issue even if I had the issue) but because I liked the D810 better…the resolution is a beast and the 1/8000s makes a difference to me and also the dedicated pro-level buttons plus no low pass filter which makes it a little sharper as well. For those photographer who shoots certain scenarious the flare issue will be quite a serious problem…you can not photoshop your way out of that one…

    • LarryC

      Yes I think so, for me the reason why I chose the D810 is simply because the D810 is much more suitable tool for continuous shooting. The D750 has smaller files and yet its buffer is the same as on the D600/D610 cameras, fitting just 15 RAW files in 14-bit Lossless Compressed format. The D810 lasts about twice longer in pretty much every RAW mode. And if I shoot in DX mode it is even more faster (7fps)

  • Jason

    We had to send all of our D750’s back to Nikon at the retailer I work for.

    • Justin Thornton

      I’m guessing this is why it’s not in stock online anywhere. (Adorama, BH, Amazon … etc)

  • Michael Alexander

    Thank you so much @ValenzTa. I just felt a really concern that a piece of equipment at this price point should be packaged more carefully.

  • ValenzTa

    And what’s gonna happen? How long will it take to have the camera shipped back? 1 month? 2 months?

    • gr8camera

      A few weeks…1 month nobody can know the answer…but hey you just spent a good dollar on your camera so just live without it for a while…it is Nikon for God sake 😉 Remember always when buying Nikon cameras you never really get to use them in the beginning…there’s always something that need to get fixed 😉 so be prepared for at least a few weeks and also when you get it back ….check everything…sometimes they come back from their shitty little service centers in worse condition than they were before you send it in 😉

      • ValenzTa

        Woww! Do they pay you guys over at Canon to talk trash here at NR? I mean, i’m a Nikon user, i would not go to a page named Canon Rumors and waste time on comments.

        • rt-photography

          nobody paid anyone. this only a fraction of the people who have a bitter feeling against nikon. if you only come here you then you wouldnt know. here, its just a few. the others are bombarded with angry nikon users.

          try to bring up something a bit more creative than the paid canon users. its simply not the case. I have a lot of money invested in nikon. more than u for certain. ive posted a picture of my gear here.

          my issue with nikon is a few things
          1- their CS is crap. has been for years and hasnt gotten any better in years. its like the gold standard for them to be crap. nikon USA is just crap. period.

          2-nikons QC and build quality shows they are cutting corners. the gear costs a lot of money and people should be getting perfetcly working equipment with no flaws. rare cases are acceptable but not like the way nikon has been doing the last few years. they are the best of the worst.QC is just garbage. period.

          3-ignoring issues like they did till china media banned the D600 and till a class action lawsuit came up did they finally come forward and admit to the problem and tried to make amends.
          people dismissed issues with the cameras, people downplayed the problems, ignored and argued those who had the issue because of their fanboyism (god forbid nikon the almighty god of photography gear fucked up) had to protect nikon. in their eyes nikon can do no wrong. I was like you. even though I knew of nikons problems I stood up for them. today its just a tool I use to make my money.
          today after nikon accepting fault with two cameras, now everytime an equipment is launched people wont be so quick to protect nikon because they now know nikons polished image in their minds is now tarnished. a lot of loyal customer are VERY bitter and feel betrayed by nikon. you can clearly see it in their stocks

          4-their greed with high prices. not much to say here. the yen is down against the dollar and they havent adjusted the prices back to their overzelous price hiking they did over the last 5 years.
          explain to me how the 80-200 AFS sold for $1400 when new, the 70-200 VR1 sold for $1650 when new and the 70-200 VR2 sells for $2400 now. thats a jump of $750. wheres the proportion? and with the heavy focus breathing, its not a lens I jumped on to upgrade from the VR1 (which is no slouch)
          we go with a few other lenses as well

          the 58mm 1.4 G the ripoff lens of the century.
          – 85 1.4g which has a $800premium over the D
          -the 80-400G which has a $1000 premium over the D
          the 24-70G which has a $500 premium over the D

          and none of these lenses have better build or faster AF than the D. there is no argument there. period.

          so understand why people have such anger and even hate. its the loyal customer who feel let down.

          and saying move to canon (or other MFR)shows a persons intelligence. many have so much invested and wouldnt have the money to move if they wanted to. I hate canon anyways. I may move to sony down the line. but they have some way to go, but theyre getting there fast.

        • D-users

          Wowww! How stupid can somebody be…There is no payments involved here. Both Nikon and Canon are crappy enough to make people want to complain and share their bad experiences online….You will probably get your crappy D750 back at the end of February – the D750s are now being recalled and it looks like not all the service centers will perform the repair…it seems in some cases the D750 has to go back all the way o thre damned factory. Personally I don’t care because I got the D810 which out performs the D750 in so many ways…The D810 has also a very minor issue in the beginning that was fixed with a firmware update. In the case of the D750 you can not fix it with a firmware update the camera has to be taken apart and it will be quite a big operation. So just accept the truth and deal with it…The D750 is a sad example and the D810 is a much better choice but you need to pay more for it 😉

          • ValenzTa

            Whoaa, you sound like a 12 year old talking about a new toy.

            • wetbackgenius

              Hahahaha cabron !!! Your own toy, the D750 has the flare issue but you don’t want to admit it and you are also afraid to send it in for inspection 😉 It has grown on you….woahahahahaaaa

            • ValenzTa

              Hey asshole (I guess i can call you that since you called me cabron. Or maybe y should call you Pocho or Chicano) anyways, what in the world are you doing in a 750 blog if you have the 810? Something tells me you’ve got neither.

            • ValenzCabron

              Hahahaha
              The little cabron become upset…hahahaha
              The wetback from your shitty little poor country….hahahaha
              Chinga tu madre…..hahahahahaaaaaaa

          • Gary D

            There is $1000 difference between the two.

  • GordonL

    First reports of users are surfacing online in some chat forums. Some users say that they had the D750 repaired and it came back with some new minor issues although the flare issue was gone. Some users say that a new banding in the lower frame is appearing and other users have noticed some minor AF problems that wasn’t there before.
    Even a dumbass would understand that messing with the mirror box and making adjustments/exchanging parts can be very risky and it should be performed in the factory were the camera was originally being put together. Let’s hope this is only a problem for a few users. Cheers

  • Gary D

    I bought the D750 from E-bay for $1599, gray market. I would never send it for flare recall servicing as I do not do flare inducing against light photography. As previous poster has observed , messing around with a brand new DSLR by a rookie technician at a service center is not a good idea as they do not have the same experience and quality control as the original factory in which it was assembled. I would rather live with the non-existent flare issue as it is the same as the bending issue with the iPhone 6 Plus. People go out of their way to create trouble.

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