New Nikon D750 service advisory: possible image shading from shutter

New Nikon D750 advisory - possible image shading from shutter
Today Nikon issued a new service advisory for the Nikon D750 camera involving possible image shading from shutter. You can check if your camera's serial number is affected here (updated: here is the link the US page). Additional information:

To users of the Nikon D750 digital SLR camera - possible image shading from shutter

Thank you for choosing Nikon for your photographic needs.

It has come to our attention that the shutter in some Nikon D750 digital SLR cameras manufactured in October and November of 2014 does not function normally, sometimes resulting in shading of a portion of images. We have decided to take the following measures regarding this issue.
We sincerely apologize for any inconvenience this issue may have caused.

Identifying affected products
To check whether or not your camera is one of those affected by this issue, click Affected Product Serial Numbers below and enter your D750 serial number as instructed. Your camera's serial number will be checked against those of applicable products. If your camera is one of those affected, instructions for requesting repairs will be displayed. If your camera is not affected by this issue, rest assured that repairs to your camera are not necessary and you may continue using your camera without concern for this issue.

> Affected Product Serial Numbers

The camera's serial number is the 7-digit number indicated by the red frame in the image above.

Resolution
Please contact your nearest Nikon service center if you own a Nikon D750 digital SLR camera to which this issue applies. They will keep your camera, and examine and repair the camera's shutter free of charge, even if the camera's warranty has expired.

Requesting service
Please direct inquiries regarding this matter to your nearest Image Nikon Service Centre or create a Free Service Returns Request (not available in the Republic of Ireland).

We sincerely apologize for any inconvenience this matter may have caused you.

Please be assured that Nikon is continuously working and taking measures to further improve the quality of its products. Once again, thank you for choosing Nikon for your photographic needs.

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  • AYWY

    Waiting for user reports to see where most of the affected bodies are made in…

    • Well, since all D750’s are made in Thailand, my guess is the answer will be “Thailand”.

      • T.I.M

        are you C.A.R.L ‘s girlfriend ?
        :o)

        • T.I.M

          I meant H.A.L (C.A.R.L is its name in the French version of Space Odyssey 2001)

          • ShaoLynx

            Hey TIM, you’re back!
            BàT

        • Capo99

          Mine is not affected made in Thailand 5000000 range.

  • Peapot

    Not affected. Made in Thailand. Bought in Japan if that matters. Was also not affected by the flare. 4 months old.

  • …a year after it’s release date and they’re still having issues?

    • Nyarlathotep

      The upside is maybe Nikon management is beginning to learn? After the deny, deny, deny, obfuscate, blame and finally capitulation on the D800 AF and D600 shutter issues, among others, this seems considerably less antagonistic then their prior MO. Still a QA problem, but unless I missed something, Nikon users didn’t have to start burning Nikon at the stake to get them to admit the issue.

    • a) it was announced in Sept’14 and shipments started in very late Sept if memory serves me right. That makes it 9-10 months, not a year
      b) if you read fully you would have noticed “manufactured in October and November of 2014”. That means it’s from early batches, not “they’re still having issues”

  • Pablo Fernandez

    Oh dear, I felt like checking lottery numbers while waiting for the page to update after clicking “Check” button. Luckyly mine was not affected by the issue.

    • true

      Such seems to be the ownership of nikon body cameras. Constant lottery whether or not body has defects.

      • Justtakethepicture

        You could substitute “Nikon” with any other camera manufacturer’s name in that sentence, but if knocking a particular manufacturer floats your boat…

        • Nikon do seem to have dropped the QC ball in the last few years, certainly more than many other makers. And the comment above about denying those problems makes every small issue a big problem.

        • true

          D600, D800 (AF very bad compared to D810 or 5d3), D750 .. that’s alot of bodies

          • Niko

            Which Firmware?

            • true

              D600 has the oil issue, D800 AF module is very weak (even with the latest “movie = ISO” firmware).

          • ITN

            Most D600 and D800 bodies were made in 2012, just after the earthquake, tsunami and flooding in 2011 that destroyed Nikon factories that make camera bodies. Quality issues were a given as they struggled to rebuild and survive.

            D750 issues are so minor it is not worth the press it gets, it is a super unusual issue that few photographers would encounter … they just issue recalls for the D750 because they’re overly cautious even when it concerns a non-issue. Dpreview.com demonstrated that the expensive 1D X had the worst flare issue of all the cameras they tested yet none of its users are complaining, likely because as professionals they know how to use a camera and how not to use it. No recalls for that and yet no one complaining, either. Shows really that the less expensive something is, the more demanding of unimportant tiny defects the buyers can be.

            Where it concens the shutter issue now announced, I’m unaware of any actual user reporting this issue which suggests it is either rare, difficult to detect or both. In any case Nikon is fixing the cameras, as they should.

  • Aeroengineer

    The beginning and ending of this service advisory were apparently written by Nikon’s Department of Baffling Customers with BS. State the facts, describe the resolution, and apologize. Man up.

  • T.I.M

    For Nikon, the made in Thailand ends up costing more than the made in Japan.
    Buy a D800 before its used price goes up (or wait for the made in Japan D900 48mp).

    • sickheadache

      48mp? I hear it is 52.4mp

      • T.I.M

        no, “only” 48mp but with clean 800 ISO !
        I won’t know for sure before July 13th but the video could be 4K (I’ll update Monday after 10 AM ET)

        • Davidvictormeldrew Idontbeliev

          Possibly using the A7r MK 2 sensor and as of 2015 should be 4K – as Nikon Competitiors (Sony) is putting 4k in most of their CSC product.

        • ShaoLynx

          Will it have built-in GPS?
          I’ll buy one if it does…

          • T.I.M

            I’ll ask, answer Monday 10AM ET (I also want GPS)
            :o)

  • HF

    Never heard of this issue before.

    • Mato34

      In fact is not real, but at Nikon HQ they feel uncomfortable if isn’t an issue every month or so. If there isn’t any, they figure new and fictional issues for their satisfaction.

      Two weeks ago I received a call from spanish Nikon dealer about my J5:
      – Have you found any issue with your new camera?
      – No I haven’t
      – But you must! It’s a new product from us! Something has to be wrong!
      – Cam is working perfectly fine. No issues at all.
      – Damn! We failed…

      I almost asked a refund, but camera takes good photos, so I’ll pass this one.

      • T.I.M

        you’re so funny…
        :o)

        • Mato34

          It’s so easy to make fun about Nikon’s recent issues history 😉

          And I’m a Nikon user, both dSLR and 1 system.

  • Have a mate who had an affected body. Bought in Australia. Will seek further details 🙂

  • Dave

    photog

    • HF

      Did you experience any issues? If not ignore it or send it in when you don’t have classes.

    • Well, technically speaking mechanisms don’t have issues, they have problems. It’s us humans that have issues with our mechanical devices because they have problems. So we can safely say that your new camera won’t actually have any issues, but it may have a shit load of problems.

  • Camerahound

    Will they repair Grey Market cameras???

    • Nyarlathotep

      I think they did with the D600 shutter issues. Of course this is always the roulette with Nikon gear on the grey market. They really do have a strange way of managing their grey market equipment.

  • Aldo

    Mine was not affected… but why do I feel like I ‘missed out’ on something?

    • Nyarlathotep

      I mean you missed out on shipping your camera away for a few weeks. If that’s what your feeling maybe?

    • Let’s face it, Aldo, no one listens to you on these comments boards, so you’re bound to be pre-disposed to feeling like you “missed out” on this recall. Take a couple aspirin and call me in the morning…..:-)

      • Aldo

        you break my heart

        • Hope you’re feeling better today

          • Aldo

            I feel great thank you! like most days… I’m a blessed fellah

            • I’m relieved…now if only anyone would start listening to my comments I’d…

  • whisky

    what does Nikon hate the Republic of Ireland? 🙂

  • Jed

    Does anyone have a picture to share that shows the issue? so far I could not find any…

    • Dexx

      The problem doesn’t just happen with the D750. This is the same issue in my D800e that I was charged a repair fee on in December 2014. The camera is babied and they blamed it on “impact damage” with no real explanation given. 6 months after their repair I am having the same “Shading” issue again. Frankly I think its from shooting time-lapse. I regularly pump out hour or longer sets at 2 second intervals. Nikon was helpful on the phone yesterday when I spoke to them and I think they are going to take care of it for me. Fingers crossed they get it right this time. Ill update.

      • Jed

        please be kind to share how the affected image looks like

      • Jed

        thanks for sharing!

  • JCTibu

    a cold breeze went down through my throat when i read the headline….

    thank God my D750 is unaffected.. either way i didn’t saw the issue…

    Now.. i don’t feel like very secure about the Service Advisory… even if they are good because Nikon is taking care of the issues, I would prefer something do not need a Service….

  • JCTibu

    a cold breeze went down through my throat when i read the headline….

    thank God my D750 is unaffected.. either way i didn’t saw the issue…

    Now.. i don’t feel like very secure about the Service Advisory… even if they are good because Nikon is taking care of the issues, I would prefer something do not need a Service….

  • Linda Matlow

    Isn’t this old news though? Or is this a new problem?

  • Nick

    Had bad experiences with the first service advisory. Anyone have an example of the issue?

  • Vid

    Two for 2 for me… I got hit with both recalls.
    Although, at close to 20000 actuations, I’ve yet to see anything resembling a shutter shading.

  • Vid

    Did anybody see examples of an affected image ?

  • Dexx

    The problem doesn’t just happen with the D750. This is the same issue in my D800e that I was charged a repair fee on in December 2014. The camera is babied and they blamed it on “impact damage” with no real explanation given. 6 months after their repair I am having the same “Shading” issue again. Frankly I think its from shooting time-lapse. I regularly pump out hour or longer sets at 2 second intervals. Nikon was helpful on the phone yesterday when I spoke to them and I think they are going to take care of it for me. Fingers crossed they get it right this time. Ill update. First (crappy) pic is the issue during mirror up. The assembly doesn’t seat properly. Second shot is the resulting image, it various slightly with shutter speed but essentially a shaded area in the lower frame. Nikon just sent me a shipping label so I am packing up my D800e for a second repair of the problem now showing up on the D750 bodies. Oddly my F5 that is my second body and my D7000 that has seen more abuse than a sweatshop worker work flawlessly so Ill be shooting some rolls of velvia 50 until I get the D800e back.

  • decisivemoment

    If this is a sign of Nikon getting ahead of maintenance problems, I’m all for it. Recalling stuff before a giant hue-and-cry emerges on the Internet is what a company that produces complex precision instruments SHOULD be doing. I also hear a lot less these days about weird AF issues, which — aside from the closure of the D800 fiasco — suggests that old long-standing Nikon bug-bear of mirror angle misalignment from the factory has been addressed.

    • Eric Calabros

      Yea, its a good sign, but I wonder why the owners didnt find it since November to make another internet bomb, its more than half year!

  • Spy Black

    Go ahead, condemn them for dealing with issues…

  • Joseph

    Interesting, I actually encountered this issue while shooting surf about 3 months ago. I believe the affected image was from a burst till the buffer filled up. Looking for the image now.

    • nhaler

      I’ve seen it on a D90 once when the battery crapped out mid-shutter-release, but that’s probably down to sheer chance.

  • outkasted

    DOH!

  • Parampreet Dhatt

    Luckily, I’m not affected.
    Although I’m disappointed with the fact that there’s another issue with Nikon DSLRs (their quality control standards have dropped over the years), its good to see them pro-actively acknowledging an issue. They seem to have learned from the D600 & D800 fiascos.

  • bgbs

    Yeppiye, that means D760 will be shortly on the way to properly address shading, fading, and shaving of images under black-dark conditions in a mine while shooting black people without a flash. Luckily AF is said to be unaffected.

  • etr_brony

    i was looking into buying this camera but i don’t think ill bother now

    • Justtakethepicture

      Thanks for the info. I’ll sleep better now.

      • etr_brony

        Thanks for your reply I’ll sleep better now because of it.
        It’s a forum champion, the idea is that people have views/comments/input try and keep that in mind big fella

        • Paco Ignacio

          Yeah, but not these facebook-esque comments.

        • Justtakethepicture

          Absolutely. I’m sure everyone is glad someone they don’t know was going to buy a camera, but now isn’t. Very informative.

    • Nikon1isAwesome!

      Yes, I hate it when a company corrects an unforeseen problem for free….

  • Franco

    I never noticed the banding issue then and I don’t notice a shading issue now (not that they don’t exist). My serial number is supposed to have both issues but I notice nothing. Sending my camera to Nikon and having them rip it apart scares the hell out of me, as so many other things can go wrong…. such as the focus going out of whack after being ‘repaired’ for the banding issue. Until I notice ‘issues’, I’ll pass!!

    • My D810 is supposed to exhibit the ‘white dot’ issue too. I’m with you: if you don’t have the issue, don’t bother, and stop worrying.

  • Do you know what else … I have a lot of oil spots on top of that 🙁

    • mikeswitz

      Maybe you should learn how to clean your sensor.

  • Kyle

    Whew. I’m in the clear.
    It seems like every major initial FX camera release has had some sort of issue…
    D600 oil spots
    D800 left focus
    D750 banding

    • And D700 pissing all over the competition.

  • Neopulse

    Still wondering about the release date for the Pentax FF

  • Alejandro Merizalde

    When I click to check my serial I get redirected to Nikon Europe. Is this their equivalent recall for the banding/flare issue? mine was affected and serviced, despite me never experiencing the problem. I find nothing on Nikon USA…

  • p.rock

    “We have decided to take the following measures regarding this issue.We sincerely apologize for any inconvenience this issue may have caused.”

    That part of the press release made it sound like “we sincerely apologize” was the measure they took.

    • In general, that is how problems are dealt with here in Japan. Bow low, cry, and say you’re sorry. What, if anything, is done after doesn’t matter.

  • What is it with everybody and their issues? Cameras don’t have issues, people do. Cameras and other mechanisms have faults, problems, defects, flaws, not issues (unless they are sentiment, of course). Grrrr.

    /Nazi. Sorry.

    P.s. Don’t get me started on reaching out instead of communicating or contacting.

  • Photobug

    Took delivery of mine in November and it is affected. But when you try to fill out the return paperwork it’s not set up for USA shipping address. Unbelievable. This will be the second time sent back for service and it’s only 9 months old.

  • nhaler

    Unaffected here (and unaffected by the flare issue – but they still made me wait for a new batch before they’d deliver the one I placed an order for -_-)

  • true

    Yeah, even if they’re open about it, maybe they should look into these sort of stuff a little more before releasing these bodies. How is it possible that D810 seems to be having less of these problems than D750? Did they hastily put out the D750 or what is the deal?

  • John Doe

    Both service advisories applied to my camera. I live in southern California. For the flare band advisory this past winter, they made me ship my camera to Melville (which meant 2 weeks was sucked up just for shipping). At least this time they had me ship to Los Angeles. My camera will be in their hands tomorrow, so I’m hoping the overall downtime is much less.

  • I bought my D750 back in November of 2014, as a backup to my D4. It very quickly became my main camera for weddings. I sent it in for the flare problem (even though I never saw a problem), and I am sending it in today for the shutter problem. Again, I never had an issue but feel it is the right thing to do. Every time I have sent a camera in for recall or just basic cleaning and adjusting they come back very quickly and working better than before. I am not a fanboy but have been with Nikon since 1965 (Nikkormat). The recent problems are an inconvenience, sure, but not a big deal. My D700 will work just fine as a backup for my wedding tomorrow. 🙂

    • Chris

      D700 is made in Japan. But these days D810 are made somewhere else. Quality issues are occurring more often than used to be. It is not big hassle but uncomfortable.

  • Photobug

    Thank you for the link. After leaving the above message last night I went to the Nikon USA site and found the USA version of the USA Advisory and filled it out. Early this afternoon dropped my D750 at the UPS Store so it’s on the way to Nikon Service.

  • Beni Cruceru

    a guy on ebay has one with this problem. I checked it twice. I wrote him but he did not post the question. What can be done so somebody doesn t buy a product with this problem? http://www.ebay.com/itm/291511108912?_trksid=p2055119.m1438.l2649&ssPageName=STRK%3AMEBIDX%3AIT

  • B S

    Affected and MADE IN THAILAND

  • Brett Bueltel

    Has anyone sent there’s in yet? How fast was the turn around time?

    • John Doe

      I made a separate post. Nikon in Los Angeles turned mine around in 6 days. 4 days if you want to just count business days.

  • John Doe

    Min qualified, unfortunately. I jumped on this the day it came out because I wanted to get it over with. Nikon in Los Angeles received my 750 on July 10 and shipped it back out to me 6 days later on July 16. No complaints there.

    My heart skipped a few beats when I fired it up because I thought the autofocus was broken. Took me a few seconds to realize they turned the diopter adjustment full scale in the wrong direction. Aside from having to reset the time and date and a few other settings, I’m back in business.

    Can I tell a difference between my pictures pre and post service advisory? Nope.

  • Aldo

    It appears that mine is ‘affected’ 3036XXX serial US model made in Thailand? aren’t they all?

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