< ! --Digital window verification 001 -->

Nikon Coolpix L23 service advisory

Nikon issued a service advisory for the Coolpix L23 compact camera warning that it may overheat causing the top cover to become deformed. This is the first official service advisory after Nikon's Image Authentication System got cracked and D5000's power issue. The full details:

July 14, 2011

Notice to users of the Nikon COOLPIX L23

Thank you for choosing Nikon for your photography needs.

While Nikon takes great measures to assure high quality in its imaging products, we have confirmed that in some rare cases, the Nikon COOLPIX L23 digital camera may generate excessive heat, causing the top cover to become deformed. While there is no danger of fire, we would ask users of the affected cameras to immediately stop using the cameras, and remove the batteries or disconnect the AC adapter.

We are currently making the necessary preparations to resolve this issue by repairing affected cameras.

Indications
In some rare cases, when the batteries are inserted, or the AC Adapter EH-65A is connected, even with the camera turned off, excessive heat is generated in the top portion of the camera, which sometimes causes the top cover to become deformed.

Affected products
To determine if your COOLPIX L23 is affected by this Service advisory please contact Nikon Customer Relations at 1-800-Nikon US (1-800-645-6687), 8am to 2am (Eastern), 7-days-a-week. Nikon will need you to provide the camera's serial number which is the 8-digit number on the bottom of the camera body.

Cameras with a white circle on the tripod socket, like that shown in the photo below, have already been inspected and the necessary adjustments made to prevent this issue from occurring. Therefore, if your camera has the white circle, you may continue to use the camera safely.

This entry was posted in Nikon Point and Shoot and tagged . Bookmark the permalink. Trackbacks are closed, but you can post a comment.
  • Rockland 01

    Ouch!!

    • http://haroldellis4444@gmail.com Harold Ellis

      dear Paul and Yin, thank you, everybody, who bought this crappy camera. We value you as customers!
      Please give the camera back, cause it is even more crappy then we thought it is.
      kthxbye
      Nikon

  • Ladybugger

    Cudos to Nikon for stepping up to the plate to resolve this issue. Best customer service ever.

  • Ren Kockwell

    Dearest L23 (L)User,

    Thank you for choosing Nikon for your photography needs.

    Problem is, this camera won’t take good pictures and may explode. Please return it for a $75 credit toward a D4, which may be coming out this year.

    Thanks a lot,
    Nikon

  • RAY JUSTICE

    CHECK OUT THIS COOL PICTURE. I THINK THIS WAS SHOT WITH A D3S NIKON…
    http://www.popphoto.com/news/2011/07/photo-astronaut-mike-fossums-self-portrait-space

  • The invisible man.

    If you have a D90 keep an eye on the battery charger.
    Mine became very (VERY) hot, I sent it to Nikon and the gave me a new one.

  • Worminator

    “While there is no danger of fire, we would ask users of the affected cameras to immediately stop using the cameras, and remove the batteries or disconnect the AC adapter.”

    What kind of repairable flaw would generate enough heat to warp the top panel *even with the power off* but have no risk of combustion?

  • Mock Kenwell

    Hmm. So “Cool”pix is a misnomer? Shocking.

  • http://photoartbymark.zenfolio.com photoartbymark

    and where would these batteries be made??????

  • Back to top