Nikon SnapBridge 360/170 app is not compatible with iOS 10.2

Nikon Japan issued a warning for the latest version of the SnapBridge 360/170 app about potential incompatibility with the latest iOS 10.2. The previous iOS version 10.1 is till working fine, so if you need to use the app, do not upgrade to 10.2 until the issues are fixed.

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  • Spy Black

    This is almost like a comedy act.

    • manattan

      iOS 10.2 was released a month ago on Dec. 12th. That it took this long to figure out the software doesn’t work speaks to how frequently snapbridge is acutally used by those at Nikon HQ.

      • Sawyerspadre

        Plus the best part, is that if you take the time to sign up as a developer, they would have had access a few weeks, or sometimes months earlier.

        • nwcs

          Actually you can do it as part of the general public. Don’t even need to be a developer. Nikon’s excuse is that they follow a set ISO 9000 procedure. But all ISO 9000 means is that you follow documented procedures. A simple change control form would have solved this a long time ago.

        • Thom Hogan

          The previous version shipped in October, and the first beta of 10.2 was available by the end of October.

      • Neopulse

        Dunno, even Adobe takes awhile to give compatibility to cameras that come out. It happens :-S

        • Thom Hogan

          Adobe is dealing with multiple vendors releasing products at random times without necessarily any warning to Adobe.

          Nikon is a developer with access to early betas of upcoming releases, and is only dealing with one vendor on the iOS side (the Android side, however, is a mess).

          • Zenettii

            Perhaps, Nikon only have X number of employee’s who are in a position to do computer programming and they are busy working on more critical work. As a company who is financially struggling in the camera industry it would struggle to warrant extra spending to hire a contractor just for the few people who have a camera with snapbridge support, and use IOS devices. Simple fact is, it isn’t high priority.

            There are lots of posts all over the web about how rubbish 10.2 IOS is and people are warned not to upgrade to it so early anyway

            • Thom Hogan

              Well, I’d have to say that’s a fail, then. Modern tech is all about the integration of hardware and software. In the end its the software that makes the hardware solve user problems. Failure to staff and manage appropriately for that is an out-and-out failure of management.

              As for iOS 10.2, virtually all the OS’s from everyone these days are a game of whack-a-mole. One set of security problems and bugs are fixed and others pop up to replace them. What you can say about Apple is that, particularly on the iOS side, they seem pretty hard at work whacking moles. Not seeing that same energy from Nikon.

            • Sawyerspadre

              I would disagree. If it took X employees to do your camera firmware and now you want to develop for iOS and Android, to make it easy to share, you are going to have to staff it.

              One thing that seems missing in this discussion is that easy sharing to your phone, and to the web, is a feature that will be a base expectation, and those who do it really well, will be at an advantage. If you listen to customers, especially those new to a DSLR, they will tell you that sharing is a big deal, and it needs to be easy and smooth.

              Instagram and Facebook have probably already exceeded the number of photos that have been printed since the beginning of photography.

  • T.I.M

    This is why I was not able to text my phone while taking pictures and driving at the same time, it’s much better now !

    • TwoStrayCats

      That’s good to know, Tim. Now what part of the country are you driving in so I can avoid it…

  • KC

    Comedy gold…

  • Felix_C

    The team that manages the Snapbridge should all be fired. This has been the worst piece of software that Nikon has produced. Other than one time, my iPhone 7, my iPad, my iPhone 6 cannot connect to my D500. At least on the Nikon 1 V3, the app is not as elegant, but I can get photos on it downloaded every single time.

    • dabug91

      Lol works fine on my Android devices. Android is better for photography anyway.

    • Allen_Wentz

      Nah, it is not the SnapBridge team. It is ALL of Nikon marketing from the very top down. Nikon has zero communication with real live end users, and without user interaction it is impossible to make righteous consumer software.

      • Sawyerspadre

        Marketing is one thing, but if there test program doesn’t have the rigor that is needed you get goofs like this. I am sure marketing has a good idea what they want it to do.

        On Snapbridge, it feels like a gang of Android-using interns, who were not familiar with IOS, developed it for Android, and thought they would just port it over. They then realized that stuff they planned to do, like Bluetooth opening a wifi connection is not allowed in iOS. Doh!

        Now they are chasing their tails trying to get it working.

        • Thom Hogan

          I’ll go further than that. Since SnapBridge hasn’t actually had any real functional changes in going on a year, the inability to stay current with minor OS updates makes me question what the hell the team is actually doing and their competence.

          Yes, I know that the 360/170 didn’t really appear until October. But the 360 was announced in January and the SnapBridge development goes back almost a year before that. What they’ve accomplished in all that time is highly minimal, and certainly not bug free.

          What we have here is a Mack truck (Nikon) trying to keep up with a Tesla S (Apple) in the quarter mile races. The truck is barely getting off the line when the Tesla has already come around for another run.

          • Sawyerspadre

            Maybe the internship ended…

      • Alfloyd

        Completely agree. I think the organisation is misfiring on many fronts -From their Pro magazine that gives tips on hot subjects like what ISO is to their denial of major faults.

    • Sawyerspadre

      I think the problem is the inverse, not enough people on it to spec it, build it and test it. Please don’t fire anybody, fill the holes. It seems there is a hole in test and maybe spec.

    • Sawyerspadre

      Snapbridge might be one of the best reasons to buy a D750 or a D7200. At least the WMU app seems to work most of the time.

      Hopefully Nikon will have Snapbridge fully tricked out by the time the replacements for these come along.

    • Thom Hogan

      Don’t know if it’s the team, but certainly the management making decisions is highly suspect. I’m trying to use SnapBridge (for the DSLRs) this weekend. I’ll have an article next week about all the issues, problems, and missing pieces that Nikon can’t seem to understand.

  • Photobug

    That is totally dumb. Bet there are some hard discussions going on. What were they thinking…did anyone test it before releasing the app?

    • this has been going on for years with most of the software released by Nikon, I don’t get it…

    • Sawyerspadre

      Engineering told senior management that development would take six months and testing would take 3 months. Management said OK, have it done in 5 months. That’s how testing gets shorted.

      Also, if you have only a small team that knows how to build the apps and test, they rotate onto something else, and then the testing for interim releases gets shorted.

  • eric

    Oh snap!! This app is useless anyway and it just drain the D500 battery!!

  • sickheadache

    Dear Nikon..please let a nikon fan boy, who has Skilkz in software produce SnapBridge 2017….thanks.

    And to Thom Hogan…how soon is the replacement of D810 with 54mp happening in 2017? Thanks

    • T.I.M

      Don’t forget T.I.M and his D900

      • Aldo

        Are you gonna buy it new??? You know cuz you said you buy your bodies used.

        • T.I.M

          I’ll buy a new neck strap, with written “I AM T.I.M” on it.

  • fanboy fagz

    not specific to this but there software in general seems to be half assed. if they were smart theyd make a nice and proper LR type editor like their NXD with the flow of LR. the interface is slow as fhuck. almost like ps. too much clicking for mass editing.

    • nwcs

      If they were smart they’d open source the NEF format (or use another) and open up the APIs and let the companies that do software best work with it. It would be a smash success. Too much myopia in the Nikon corporate wing.

      • Manuth Chek

        This quote is by Thom Hogan:

        the Nikon mantra has been “proprietary all the way.”

        • And they are not wrong. So has been canon. Only fuji has opened up. But they can afford to. They are new.

      • Thom Hogan

        The NEF format is well known and well documented (though not by Nikon). NEF isn’t the problem.

        • nwcs

          Yes, it’s just a TIFF file with some encrypted parts. I was mostly thinking of making all of it well documented and encouraging people to use it. More of a standard file than anything else.

    • tomherren

      For my needs, Capture NX-2 was (or still is) the best developing and processing software. It’s a pity that Nikon failed to renegotiate licensing the U-point technology when Google acquired Nik Software. CNX-2 was far more than a raw developer and should have been updated for the integration of the entire Nik Collection in the same way as Color Efex 3 was integrated into the NEF-workflow. A similar path (raw developer and photo editor in one piece) is followed by on1 with on1 raw, but first tests don’t seem to be very positive.

  • Benno Hessler

    Nikon and software. A never ending story. Will they ever learn anything from their countless failures? I don’t get it.

    • Thom Hogan

      The whole story about Nikon and software is more than just failure. It’s a total lack of understanding of what software is and what it might do for a product/user. There are components of this story dating back into the 90’s that I know the details of, and one of the reasons that I backed away from licensing my software at the time to Nikon was that fundamental misunderstanding.

  • MonkeySpanner

    Oh gawd. This is like a monkey phuking a football. How is it that eyefi figured it out years ago? I have eyefi in slot 2 and it silently sends all jpgs to my smarty. Simple. How has Nikon not figured this out?

    • Captain Megaton

      A deer, you mean.

  • nwcs

    Just keeps getting more embarrassing…

  • who cares apple sucks anyways . =) i left iphone long time ago with problems like these. android is back.

    • nwcs

      Just trading one set of problems for another. It’s not as if either can lay sole claim to best smartphone technology overall.

      • Captain Megaton

        It’s the same technology. Apple has a smaller install base, but a more unified product and vertical integration right up to the SOC. Google has a huge install base, but the hardware and software management is most often left to a diverse group of third parties.

        That said, it’s been a while that I’ve heard of any serious issues relating to Android updates. About the worse that can be said is that they don’t arrive.

    • Fly Moon

      Yeah, riiiiiight!

  • What is the production cost of a Macbook Pro?
    That premium will cost Apple, Shim says. According to his estimates, adding a Retina-quality panel in Apple’s 15-inch MacBook pro would cost Appleabout $160 versus the $68 the company spends on its current models. It’s $134 for such a panel on the 13.3-inch model, compared to the $69 Apple pays right now.

    • Sawyerspadre

      Curious, how does that impact this?

  • Aldo

    It’s like reading another article showing how Trump isn’t presidential… it’s expected.

    • Allan


      Nikon is a viable company financially. But it has not done many things well for quite awhile.

    • Just Me

      …or reading another one of your asinine comments.

      • Aldo

        There is no assertion without a cretin’s validation.

        • Just Me

          What did you validate??

          • Aldo

            Classic 12 year old comeback…love it… however you ‘validate’ my initial comment with your own words if you want to get literate.

            • Just Me

              I assumed you were referring to yourself as a “cretin” since you’re unable or unwilling to maintain focus on the subject at hand, rather insisting on introducing unrelated, inflammatory and pejorative comments.
              How’s that for literate?

            • Aldo

              Since we are assuming I’m going to assume my comment struck a nerve and you fallociously, desperately and impulsively attemp to disguise and justify insulting someone that doesn’t share your beliefs. It is that which is truly out of context and unrelated to the ‘subject at hand’… That’s what you focus on and it’s what illicited such response from you in the first place. In other words… you are a cretin for taking the bait and exposing your nature in the process.

            • Just Me

              When attempting to sound intelligent, it would probably be worth your time to look up the spelling of words with which you’re unfamiliar.

              Since you admit to offering bait, I don’t need to assume you’re a troll. My nature, in part, is to expose and attempt to eradicate poor manners as I encounter it. Another part is to recognize, sometimes belatedly, the futility of my efforts.

              Good day to you.

            • Aldo

              Attempting to sound intelligent is not the same as being intelligent or wise for that matter. Your attempt to “erradicate poor manners ” suffers from poor manners itself… and it comes off as an arrogant way to deflect having to show yourself any respect for others.. even if we are just strangers on the internet. I suggest you study how Thom writes… he effortlessly shows intellect and respect for everyone… even those who may not even deserve it. Maybe one day you can stop trying so hard.

            • Just Me

              What an odd statement from someone who, by your original statement, shows disrespect for those individuals who voted for Mr. Trump. Certainly you have a right to dislike him and a responsibility to vote against him according to your views but your statement went beyond that.

              Regarding Thom Hogan, he, as well as everyone, can be gracious and respectful at times but arrogant and disrespectful at other times. It is not my intention to criticize him but I wouldn’t hold him up as a paragon of good manners or intellect, either.
              I usually ignore spelling errors but since you were attempting to use words with which you are obviously unfamiliar, given their misuse in the context of the discussion, I thought it good advice.

              So, just out of curiosity, are you rude and ignorant in your other languages or just English?

            • Aldo

              Im familiar with all the words I use… but typing from the mobile device and with auto spell correction kicking in it is inevitable to make mistakes. As for Thom (based on what I’ve read) I praise his tolerance and unsderstanding towards others. He doesnt seem arrogant to me but rather shows conviction. Something you lack for example. Your ideas dwell to support your argument. You tunnel vision… fixate on one thing and forget about the rest. You basically testify to this with your own comments about spelling.

              As for for Trump not being presidential… it was a simple reference to current events. You may disagree with that but I’m not insulting you with that. You on the other hand are quick to fire back with an attempt to “expose and erradicate bad manners” which not only is you ‘talking out of your ass’ (pardon my French) but has nothing to do with the subject at hand as you preached about.

            • Just Me

              Again, I understand and usually ignore spelling errors. “Fallaciously,” however doesn’t fit in the sentence where it was included. You couldn’t know this but, “impulsively” doesn’t fit either.

              I’m not sure why you’re fixated on Mr. Hogan but our encounters with his writing style and messaging are surely different so there’s nothing to say about that.

              You write, “fixated,” I think “focused.” I have no specific quarrel with you aside from your original statement so I am trying not to stray. From the little I know about you, you appear to be rather young so allow me to inform you that among the individuals to hold the office of President, Mr. Trump isn’t notable regarding his ability to hold the office. Being “presidential,” whatever that means, is no great achievement.

              The “subject at hand” you veered from is SnapBridge’s inability to work with iOS 10.2. Having done so, the subject, between you and I, became the fact that you did so, which I can easily tolerate had it not involved calling into question the judgement of so many individuals who voted for Mr. Trump. By insulting his ability to hold the office, rather than any policies with which you may disagree, you’ve in turn insulted all his supporters.

            • Aldo

              Again, you are FIXATED on the idea that I’m insulting you and your fellow Trump supporters (which by the way I do have a lot to say about them, but <> wouldn’t be appropriate to discuss in the NR comment section capish?)

              As for Thom I admire how he manages his responses to people on the internet. He shows a clear understanding of how this works. He seems to remain calm and assertive. He seems to base his opinions on empirical evidence rather than speculation. Even when he speculates, he does so in a educated manner (not just a shot in the dark). Your attempt to level with him is laughable… you have much to learn about good communication skills. Having good communication skills is the ability to quickly and effectively convey ideas. It has has nothing to do with using intricate language. Remember, trying to sound smart does not make you smart, wise or right about a topic.

              Age is a factor brought up on your part (just as the spelling) as an attempt to either discredit or draw the attention away from what is being point out. It is both an obvious and weak argument . This started as a ‘has nothing to do with subject at hand’ to spelling to “I expose and eradicate bad manners” to ‘I’m going to assume you are a troll’ to you are insulting all of Trump supporters. And now, I’m very young. You are jumping all over the place with no clear idea (other than your delusional notion that you are intellectual) as to what you are trying to prove… or convey. I haven’t checked your spelling quite frankly, but as far as critical thinking, you are doing rather poorly.

              Now the ‘subject at hand’, Nikon fails once again to integrate effective and seamless wireless communication with snapbridge. It is that simple.

              As for the words I use… again I’m very familiar with them and I can spend another hour dissecting your own writing and believe me… I’d return you a bleeding paper… but this is no English class and to over complicate such things only highlights the lack of better things to do with time.

            • Just Me

              So you yield? I accept.

            • Aldo

              Look at you… and I’m the young one here? I consciously yield your ‘proof of assertion’. Congratulations.

            • Just Me


  • Fly Moon

    Yes, I am shouting!

    • TO-DOUG

      You are also misspelling…

      • TwoStrayCats

        Its the accent.

      • Fly Moon

        Because I was angry at Nikon, I couldn’t even write probably! 🙂

  • StevenS

    We have all seen software break when the OS is upgraded. Microsoft caught criticism for years because of this. And Nikon isn’t he only one. It seems the smaller the company and the more the iPhone or iPad has to talk to other stuff, the more likely to have app problems. Anyone try any of the HomeKit enabled stuff. It not a glass road either. With that aside, I do wonder what Nikon was(n’t) thinking when they created such a feature stripped interface. It needs to be able to fetch nefs and convert on the fly also as well as all the other unnecessary annoyances.

    • Fly Moon

      Apple betas run for months before they release the new OS.
      Any respectful company would be pro-active!

      LotS of smaller APP companies do that!

      • StevenS

        I agree. Yes they could. Yes they should. There are a lot of smaller app companies that do that. There are also a lot that fall behind. Nikon needs to be better at listening, then acting. Nikon is used to locked systems in their api’s don’t move. Thanks to cyber security risks, things do move in the API world. They aren’t used to allocating resources to software. The need to learn.

      • Thom Hogan

        Correction: Apple runs betas for days or weeks with iOS minor updates. 10.2 was in beta for just over a month.

    • Thom Hogan

      Well, with HomeKit I’d lay the blame on Apple. It’s not ready for prime time, nor does it seem like it has much attention at the right levels within Apple to fix it.

      Thing is, yes, being a software vendor in someone else’s playground means you have to be on your toes. REALLY on your toes. You may remember Connectix, the Macintosh software (and eventually hardware) company I ran products for. We had software that lived in the bowels of an ever-changing megalith, and we didn’t always get advance warning of changes. Yet if you go back and look, you’ll find that we were on top of fixing our products essentially as fast as the changes came. When someone comes to rely on your product living within a product, you can’t let that break.

      • StevenS

        But is so similar. The comparison I was trying to make was: Apple talking to and controlling 3rd party hardware and vice versa. Apple does great when talking to Apple. But wheather it’s a Nikon or programmable thermostat, it’s quirky. It’s the connecting and talking issues. I would agree the connectivity problems are indeed more Apple the the outside vendor, in this case Nikon. Security holes keep changing things and what used to work now is broken. And yes I agree Nikon has to be right on top of fixing it. Point is it’s not Nikon breaking the app, it’s Apple.

        As far as UI quirkiness, that’s all Nikon. It’s frustrating. They would be so much better off to really make a complete, feature rich, well thought out app that gives us the ability to easily use the great hardware they make more creatively.

        • Thom Hogan

          That’s actually part of the problem with HomeKit. Apple thinks they’re telling the home industry what to do (e.g. build things that talk to Apple) while the home industry thinks Apple is building things that they can talk to. Subtle difference in wording, but highly important difference in how it ends up working.

          CarPlay is another example, but there Apple (and Google with their implementation) have done a better job.

          Moreover, apparently dropping Airport isn’t going to help Apple one iota with HomeKit. There’s a real disconnect going on at Apple in how it deals with “the home” in virtually all aspects at the moment, and it is to me totally Apple’s problem, which is why I made my point.

          Meanwhile, they seem preoccupied with “the car” and are doing a better job there, though what happens with Apple’s own auto development may eventually impact that.

          As I outlined in an article several years ago on gearophile, modern life centers around “hubs”: home, office, and mobile. You need full answers in each of those arenas, AFAIC. Other than mobile, Apple has a hodge-podge at the moment, and it’s getting worse, not better.

          • StevenS

            BTW I still remember using RAM Doubler for PC. Were you in on that? 🙂

            • Thom Hogan

              Yep. Speed Doubler, QuickCam, Virtual PC. Quite a few products that old Mac users should remember.

            • nwcs

              Yep, had RAM doubler and virtual pc. Virtual PC is what led me to learn C. I ran a C training app on DOS in VPC back in the day. Although Speed Doubler didn’t double my old Mac Classic’s speed… lol

  • RHC

    Waiting forever for a decent wireless transfer, compatible with Raw, with fast shooter and transfer.

    • Felix_C

      I cannot wait for Nikon any more. I am buying the $29 Apple SD card reader to get photos from my D500 to an iPad/iPhone when I travel and don’t take my laptop.

      • That’s the best way – fast and easy, have been doing it for a while.

      • Sawyerspadre

        I have one and it works well

      • RHC

        Here, in Brazil, this apple SD Card reader costs around Us$ 70. It’s insane.

  • decisivemoment

    10,000 documented bugs with Apple OS software right now…quality control in Cupertino is seriously off the boil at the moment. Frustrating because their hardware remains very good, albeit in kind of a one-size-fits-all sort of way. But their software really does have serious problems right now.

    • Fly Moon

      Link please!

    • nwcs

      So what? There are thousands of bugs in every significantly sized software project. The vast majority are never seen by users except in extreme edge cases. Sure you don’t think Windows, Android, Salesforce, Epic, Cerner, Tizen, WordPress, Linux, etc. are somehow bug free?

      One thing the entire industry needs is better software testing and security controls. What holds it up? Customers who want things immediately at the lowest possible prices plus management that wants to keep costs down (and in some cases bonuses big) and deliver to market as quickly as possible. It’s a vicious cycle. But don’t make it look like Apple is somehow something distinctly different.

  • AYWY

    Windows FTW. 😛

    I just run CentOS in a VM for really geek stuff.

  • yrsued

    This reminds me of a Large Format Multi Pass Digital Camera Manufacturer that told us (Large Studio) that we should keep using OS9 in our Macs because it was so MUCH better than that new fangled OS X, we were on OS10.3 at that time. I think they just didn’t want to make new software. Oh, that camera system worked on SCSI!! USB had been going for years by then, they just didn’t want to make a friendlier interface!!.

    I don’t think they’re in business for Commercial Photography anymore

  • whisky

    can i presume “10.2” is a typo, and what was meant was 10.12.2 ?
    … the most current Mac Sierra edition …

    • No, this is about iOS 10.2, not Mac OS.

      • whisky

        well that clears it up. thanks.

  • boulderghost

    Fail. I returned my 360 1 week after getting it. Waiting for a better solution

  • Andreas Vesper

    For the 100 year birthday celebration I’d expect that Nikon buries that kind of Snapbridge implementation as it actually never works as expected and as the concept of using Bluetooth LE is simply wrong. It seems that no one in the Nikon HQ ever listens to the voice of the customer, otherwise they would have stopped that Snapbridge implementation.

    • Thom Hogan

      Buries it and replaces it with what? Remember, SnapBridge is the replacement for WMU, which though somewhat stable, had it’s own set of issues. Just jumping around from not-yet-ready solution to not-yet-ready solution is guaranteed to give you another not-yet-ready solution.

      There’s nothing wrong with Bluetooth for low-volume, smaller-sized image movement and camera control. Wi-Fi doesn’t have to be as cumbersome as they’ve made it, and if they’d stop using cheap parts, they might be able to deliver more performance.

      • Andreas Vesper

        I agree that Bluetooth LE works for images, which are reduced to 2 megapixels, but it won’t work satisfactorily for larger data simply due to well-known restrictions of the Bluetooth LE specifications. Camera control could also work, but just by using a steady Bluetooth connection between the camera for the transfer of GPS data from the phone to camera yielded in 180 images and a remaining capacity of 22% during a 2 hours photo walk outside, which is far away from be amazing.

        WMU is not the big deal, but it least it does the job and if Nikon has no new ideas they should simply include the matured WiFi technology that is available with external devices like the heavily over-priceed WT-5, WT-6, WT-7 adapter to the more advanced bodies at a moderately increased price level.

        • Thom Hogan

          Absolutely. As I think I proved last night with my Twitter test from the hockey arena. There’s something amazingly wrong with Nikon’s power consumption when Bluetooth is enabled between camera and smartphone.

          WMU has its issues, too. In order of performance and capability:

          1. Right method (not currently implemented)
          2. Ethernet out of D4/D5
          3. WT-6/7
          4. WMU
          5. SnapBridge

          The question the other sports photographers and I are discussing is this: is even Nikon’s #3 level solution capable of handling the fire hose we create? Short answer: no. And #2 is generally out of the question as we can’t hard-wire in most places (there are some stadiums in Europe that have sideline Ethernet access, but that wouldn’t work for sports like American Football even if the stadium was wired; already we’re tripping over TV wires on the sidelines, and that’s with a dedicated wire handler).

          • El Aura

            There are options to make method (2) work: Mobile hotspots with an Ethernet port. One example is the Huawei e5770 which, via LTE, has a nominal upload speed of 50 Mbit/s. This precise model is on the big and heavy side as it includes a big battery (5200 mAh) rated for 20 hours of operation (and also capable of operating as a power bank). And if you want to transfer the data to another local device (eg, laptop), you can connect to that via 802.11n WiFi.

            • Thom Hogan

              But that brings up the other elephant in the room: cost. Running a fire hose through LTE means you’d better have deep pockets and a really, really big data plan.

              But thanks for the pointer. I’m trying to solve the firehouse problem for someone, so I’ll look into that specific product and see if it helps.

            • Eric Calabros

              Four years ago some people used a way cheaper solution:
              But we need faster portable router today.

            • Thom Hogan

              True, but once we get to Wi-Fi, keeping up with a D4/D5 is not easy.

  • Juergen

    Don’t know….I am using version with keymission 360 and IOS 10.2 and it works fine. As a matter if fact, it wirked for me from day one, no connectivity issues or anything.

  • Nikos Delhanidis

    Come on Nikon !!! give it up already with this horrendous snapbridge crap. Wipe it all clean and start from scratch with some IT team with common sense and experience. Why wasting valuable resources (and our time and nerves) on this dead end fiasco? Actually wipe clean also all your editing / image management software thing. NX department is another coding fiasco / nightmare

    • Sawyerspadre

      If they need experience, they might need to farm out the app to a third party. That would require opening their kimono, and that’s not a Nikon trait. Maybe their best bet would be hire a team leader from a company like Apple or Google. They would still need to listen to customers.

      • Andreas Vesper

        It’s a Japanese company and they won’t open their kimono – I like that comparison, though – without really being forced by the public opinion or the user community. It’s actually about loosing the face, something Japanese people and companies try to avoid under any circumstances and their marketing machine still runs well enough to keep the product alive, although the keymission series and the Snapbridge apps received cold reception. And yes, they should listen to the customers before launching a product or a piece of software, and not just to handful pros that tested e.g. the D500, who were never the target audience for a thing like Snapbridge. Conducting ‘collaborative marketing’ projects after product release doesn’t heal anything…

      • Thom Hogan

        Historically, Nikon has farmed out software to other companies. Then they decide that they want to own that software and pull it back into the walls of their Tokyo offices and the whole thing falls apart. This is not a one-time scenario. You can even see it still in play with Capture NX-D: they licensed Silkypix, then pulled the code in house to try to make their own modifications.

        This to me is central to Nikon’s future: without understanding, full control, and clarity of purpose for their software efforts, consumer tech is just going to be something they never quite master. That could ultimately be a demise point for the Imaging group. Anything that you license from outside is license-able by others, so you get no clear competitive advantage.

        Take a look at Nikon’s software patents. Oh, what patents? Not many that indicate that they’re pushing forward in the ways that software controls hardware to solve user problems.

        • DSLRUser

          Hi Thom,

          Speaking of software but slightly off topic, I believe you mentioned you were looking at the new ON1 Raw. Any comments?


      • Allen_Wentz

        ” They would still need to listen to customers.”
        Yup. That is absolutely _essential_.

        This 2017, yet:
        1) There is ingrained corporate unwillingness from top to bottom of the entity that arrogantly believes Nikon knows best, so listening to customers is a waste of effort.
        2) There is no mechanism for Nikon-san corporate to listen to customers.
        3) Fixing 1 & 2 above could not be done instantly, even if Nikon wanted to – – which they do not.

        Nikon’s endemic lack of interest in listening to customers may yet kill the imaging group, despite the otherwise excellent hardware.

    • Thom Hogan

      SnapBridge was wiping clean their previous attempt (WMU), which had its own set of problems. Both seem like intern-programmed projects that were never finished.

  • nwcs

    Oh the horrors! If Thom reads this I’m quite sure he’d agree with me that bug free code is impossible and edge case issues will always be present. I don’t know if Apple’s internal structures for quality are better or worse than anyone else’s but fingering Apple as somehow being out of the norm is silly.

    • StevenS

      I wouldn’t call it out of the norm, but blame the hackers literally. Patching security holes in the OS breaks a lot of stuff that relies on handshaking and communication. Apple especially prides themselves on their security.

      • nwcs

        Yes, trying to maintain any reasonable level of security in code/products is very difficult. It’s a moving target with more resources given to the baddies. I think of it as a squirrel and bird feeder situation. The squirrel has all the time in the world to figure out every strategy to break into the feeder. The homeowner can only spend a small amount of time and resources to make it harder.

  • TwoStrayCats

    The software industry is fluid. Just give it a bit of time. You just can’t expect that many actors and contributors to synch instantaneously.

  • Someone

    It really amazes me reading the comment section here and DPReview etc.

    Chillout everyone, this is not the end of the world.

    If a camera/lens has a service advisory, it is not the end of the world either.


    • I agree, it’s not the end of the world but this type of advisories have been going on for years. It seems hat Nikon doesn’t care to test their software in advance. This is wrong and reflects poorly on the image of the company. I would think after all the negative publicity in the past few years, they will try to fix at least the simple issues like this one.

    • true we won’t die…but this is a major deal if photos are how you pay bills… having the ability to preview a image or showcase said image is a major major tool…yes in a control environment we can tether and I do…but if the option comes up for some freelance sports work because wedding season just ended I needed to see if my images are in focus…and the D500 was marketed as the “IT” camera…and it’s not…and to tell you the truth if i didn’t like talking so much S!@$ to cannon fans (and the fact I have over 6 grand in lens) I would have switched to canon at least their eos app allows full control over the camera and works

      • Someone

        Marketed as the IT camera? Not sure where you took that from.

        Also what are you saying about being able to see if your images are in focus?? And what does this have to do with SnapBridge?

        • a camera that has the company’s best autofocus, touch screen that tilts, nfc, wifi, dual card slot, the best low light performance…what more do you want in a camera….(couch couch gps) but still this is “IT” only thing better would be full frame at crop price…and I take if you dont know what SnapBridge is for….if you think people are just sharing images from SnapBridge without taking 2 secs to look at the image you’re crazy…so yes SnapBridges entire purpose is to get the image to the phone/tablet so we can make sure it looks good and it’s in focus so we can share it on social media

          • Someone

            You must be trolling! You’re saying people use SnapBridge to check focus?? Jesus Christ mate. Stop.

            • do you not understand the point of tethering? because snapbridges first job is to do just that, tether THEN share. no one wants to share an image that is out of focus…so yes using snapbridge to check focus after you take an image is useful…i can’t break it down any simpler than that.

            • Someone

              *sigh* what about checking focus with the 2359k dots 3.2″ lcd screen??

              From what you’re saying, then cameras without SnapBridge are king of useless because SnapBridge is really how you check focus.

              Oh come on.

              Just get over it and admit you should not get overly upset because of this whole thing.

              If you’re really serious you’d use the WT-7, period.

  • Focuspuller

    Not to worry. Nikon will get 10.2 figured out by the time 10.3 is released.

  • Allan

    Thom’s article on SnapBridge is very informative.

  • Andreas Vesper

    Yes, this is an older post, but obviously no one including myselg did the most simple thing, just copying the Japanese text to the Google translator and the result is exactly this:

    “Customers who love smart device software “SnapBridge” compatible applications
    January 11, 2017 Support
    Nikon Corporation
    Nikon Imaging Japan Co., Ltd.

    Thank you very much for your continued patronage of Nikon products.

    It turned out that connectivity may become unstable on iOS 10.2 in our SnapBridge application “SnapBridge application” or “SnapBridge 360/170 application” this time.

    In “SnapBridge application” Ver.1.1.0 which was launched on the App Store on November 21, 2016, to iOS 10, “SnapBridge 360/170 application” released on December 9, 2016 Ver. It corresponds to iOS 10.1 respectively. However, since it is not compatible with iOS 10.2, we are currently checking compatibility.

    As soon as we can confirm compatibility with iOS 10.2, we will announce it again.”

    The important message is that both Snapbridge apps are affected.

    For approx. 10 days iOS 10.2.1 is generally available and as there is no new announcement from Nikon and as 10.2.1 is just a minor bugfixing upgrade, both Snapbridge variants can be considered as incompatible. Why does Nikon issue such service bulletins only in Japanese language and not in all relevant languages at the same time? As iOS 10.3 beta 1 has been released approx. a week ago, it would make no sense for Nikon adapting Snapbridge to iOS 10.2.1 as this version will be outdated in a couple of weeks. Btw: The current Snapbridge versions seems to work well enough – considering the well known pitfalls, performance and battery issues – with iOS 10.3 beta 1. Connection broke down several times but could be re-established easily by turning the camera on again for a short time. The bluetooth connection could even repair after a battery change, which wasn’t the case earlier. All of this doesn’t make Snapbridge any better than it is: 1 star out of 5, maybe 3 or 4 stars for the D3400 use case.

  • Andreas Vesper

    I found an English-speaking page as well, that states more than clearly that both Snapbridge 360/170 AND Snapbridge are affected:


    SnapBridge, SnapBridge 360/170 app connectivity issue under iOS 10.2

    Thank you for choosing Nikon for your photographic needs.

    It has become clear that connectivity may become unstable when our SnapBridge and SnapBridge 360/170 apps for smart devices are used on devices running iOS 10.2.

    Compatibility with iOS 10 was added to the SnapBridge app Ver. 1.1.0, available from the App Store since November 21, 2016, and compatibility with iOS 10.1 was added to the SnapBridge 360/170 app Ver. 1.0.5, available from the App Store since December 9, 2016. However, as compatibility with iOS 10.2 has not been confirmed, we are currently examining compatibility between iOS 10.2 and the latest versions of the SnapBridge and SnapBridge 360/170 apps.

    We will announce additional information once we have checked compatibility with iOS 10.2.

    We sincerely apologize for any inconvenience this issue may have caused.

    Please direct inquiries regarding this matter to the Nikon Customer Support Centre.

    Once again, thank you for choosing Nikon for your photographic Needs.

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