Nikon allocated $17.7 million to fix D600 issues, working to restore confidence in the brand

In a recent Q&A published on Nikon's website, we learn that the company allocated $17,700,000 (¥1.8 billion) for D600 service and shutter replacement:

Q: What can you tell us about the warranty reserve for the D600?

A: With regard to the issue of the D600 digital SLR camera that we announced on March 28th, 2014, we allocated 1.8 billion yen for warranty reserve in the year ended March 2014 to cover the cost of repairs and replacements. We are taking this matter very seriously, and we will continue to offer users of the D600 a special service and, while we will be taking steps to restore confidence in the Nikon brand.

Q:What can you tell us about the inventory level?

A: We have no concerns for the level of our inventory on hand. Regarding the amount of channel inventory, we have somewhat of a surplus at the moment due to the downturn in market conditions, but it is approaching proper levels compared to the situation at the end of December, 2013.

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  • EAJ

    What about the victims who sold their’s at a loss?
    What about the D800/e left focus victims?

    • reignoffire

      we will fix that after we release d810s

      • half full

        Dont hold your breath! D810s will be made in same Thailand factory like D600….

        • koenshaku

          Yeah I am really leery about getting one too. I mean I know I am going to get one, but if they screw me I will have to just move to Fuji or something which I was thinking about anyway.

          • Rory Pfeifer

            Fuji is looking up, these days. I started on Fuji, and I wanted badly to stay with them, but they didn’t have competitive options at the time… Im not too terribly invested in Nikon, tbh. Maybe it’s nearly time for a change…

            • Didiergm

              Rory, probably a good time to revisit Fuji’s current line of bodies and lenses. I know I did 🙂
              Just my 0.02€

          • Upgrader

            Out of curiosity, and without knowing any of the Fuji cameras, I just had a look at their site. Which of their models are you looking at in particular? I mean, I hear a lot of good things about Fuji, but I just can’t find something there that would replace a FF DSLR. (Don’t get me wrong, I’m just trying to learn something before I step into a trap when buying a new camera later this year. Atm it’s D7200/D9300 vs. D610, but I’m not entirely sold to Nikon yet)

        • One More Thought

          No need to fear the Thailand factory. Geesh. Yes, the Thai factory manufactured the D600, but also the vaunted D300, the one camera everyone seems to love so much that they can’t live without an update. The Thai factory is also the one that has produced the D7000, D7100, D5300, D610, etc, without issues.

          Also, keep in mind for thos egriping about the D800 focus issue, that this camera is made in Japan. Apparently, being made in Japan is no guarantee against problems.

          Wake up people. Where something is manufactured doesn’t matter; it’s the company in charge of the factory, the QC, the manufacturing processes, etc. There are numerous academic studies showing that the same company gets the same results no matter where the factory.

          Look at Apple. They use manufacturing facilities across the globe, and no one cares, because it doesn’t matter. Look at Canon; they manage to make camera without major QC issues outside of Japan.

          And remember, at one time, people considered products made in Japan to be shoddy. It was actually considered a negative to be made in Japan.

          So let’s rid ourselves of these unecessary prejudices.

          • koenshaku

            Good point, it is just that Thailand is usually reserved for Nikon’s lower tier cameras. While the blame cannot be placed on a manufacturing issue of the D600 since it was a design flaw in the previous shutter.

          • kotozafy

            That’s what I’ve repeatedly stated here, but lots of people still think good quality only means made in Japan or made in US. Shame !

            • jvossphoto

              Like anythings made in the U.S. anymore.

            • The US still manufactures nukes. So don’t fret.

    • Ric

      Victim? Then it must be Bush’s fault.

      • M42

        If it’s a total clusterfluck then you can be sure there is a Bush in the kitchen.

        • Royl

          Yeah, all those morons really fell for that bushcare stuff, didn’t they?

    • DuncanM

      If you or anyone else sold your D600 at a loss you did so of your own accord. You weren’t in any way made to do so under threat or duress. The D800 focus issue is limited to something in the area of the first 55,000 units, and can be sent into Nikon to be corrected free of charge.

      • M

        Bullshit of both points. First, as someone who has purchased 6 D800’s over two years, I can tell you that’s it’s not limited to the first 55,000. You read something on Thom Hogan’s blog and spreading information as your own fact and have no clue. Second, talk to people who have sent their D800’s into Nikon 3 or 4 times with no resolution. I have a very recent D800 which still has a left focus issue. It’s much better than before but I’ve just learned to live with it.

        • DuncanM

          Firstly, calm down. Secondly, yes, I did read it on Thom’s blog and haven’t found anything posted anywhere else to the contrary. AF isn’t perfect, so if you’re sending your body in time and time again expecting to have perfectly sharp performance at the furthest extremes of the system you’re deluding yourself. Some minor variation is within acceptable limits of the system. Stop looking at test patterns at 400% and you’ll be a lot happier.


            You and Thom can go over to Canon! Please! Canon still makes cameras like it is 2008!

          • does not add up

            Thom said, you read, so it became a fact. wow!

            Just like Nikon created a “fact” early on that there are no issues in D600 or D800

        • D700s

          Time for you to jump to Canon. Good luck with that.

        • JG

          Holy Carp, man, after two I would have gone Fuji.

          • Rory Pfeifer

            Fuji is looking like a better option every day.

            Id definitely go Fuji before I ever touched a Canon..

        • Nikon

          Chill out man!!!

          As an owner of the D800 and a D4s, I must say that the D800 is much more difficult to use and to get consistently sharp photo’s (Nikon even said so before releasing it)…this at the extreme end of telephoto land (meaning over 400mm to 800mm). I use both on a Nikon 400mm 2.8 with and without teleconverters and the D4s gives me nearly 100% in focus shots time and again, all the time (if their not in focus it’s my fault)…the D800 will give me maybe 50% in focus shots with the same camera settings and focal length. This say’s something about the AF system in general, plus the much more limited DOF of 36mp combined with already limited DOF of super telephoto land. While the D800’s AF is good, it is based on older processing power…I believe the 36mp is pushing the limit’s of that generations processor. Probably the reason Nikon is updating the D800 series with a new processor. Don’t get me wrong, I love my D800, but when I need more consistent telephoto shots (especially action) I always swap to the D4s…for obvious reasons. When I need a tonne of cropping detail, I swap to the D800 and put up with the limitations.

          Using the D800 for wide photography is not a problem. I get consistent in focus shots nearly 100% of the time with the D800. Again if their not in focus at the wide end…then it’s my fault. The AF is fast and smart enough to do what it is designed to do…Landscape and Portrait photography. Me using it for wildlife and bird photography is pushing the limits…but it is possible with patience. One other thing, the D800 will reveal any lens flaws…so if one is using a lens that is Professional but is just a bit outside of design tolerances then that will show up in the shot. I have even set up my lenses and D800 with Focal and still find inconsistencies, but not due to the lens, but due to AF accuracy. It’s just part of owning a D800 and it’s limit pushing sensor.

          I do happen to be one of those that apparently doesn’t have the focus problem. I was part of the second wave of buyers that got their D800…on a 10 week waiting list at the time. Even though I still have and use my D800, I will probably not upgrade to the new version…as I don’t really need it…having a D4s to handle the tough situations is enough. I’ll probably wait till the full replacement comes next year. But I will still enjoy using my D800 with it’s limitations…because when it hits the shot in focus…it’s simply amazing.

          Again, chill out and enjoy life and photography. You’ll live longer.

          • Mike D

            My D800 does have the left focus problem so I simply don’t use it. The center focus works perfect on my Sigma 300-800. I was quite surprised.

          • buying

            you buy cameras like postage stamps! one after another, every new release…. nice!

            • umeshrw

              — Even though I still have and use my D800, I will probably not upgrade to the new version…as I don’t really need it…having a D4s to handle the tough situations is enough. I’ll probably wait till the full replacement comes next year.–
              It’s always better to read full post before replying.

          • Francesc Genové

            People doesn’t seem to be aware that “a system” is build under some specifications and limitations.
            And, when they find it, instead of blaming themselves; they blame the manufacturer. For not making “a magical device” that does it all flawlessly.
            Including, circumventing the limitations of those who are using “the system”. xD

          • Tt

            That was long, You should learn how to spend your time more wisely. seriously if you think the person needs to chill out and enjoy life etc, then why waste your own energy dealing with it?

            Nothing wrong with your response up until the end but you need to escape the noise.

            • Nikon

              Didn’t take me long to write that reply…plus it wasn’t a waste of energy. There are many other people who read this forum who may want to read others experiences…before buying a new camera.

            • If you just leant how to use apostrophe’s, you’re comment’s might be easier to read on the long haul. 😉

          • DMT

            Well said. My experience as well, except I use the D800E almost entirely for video. The D4S is simply a MUCH better camera.

        • Spy Black

          Six D800s, ay? Do you also have a dominatrix piece your nuts and step on your face with high heels as well?

        • Ronan

          Why are you buying 6 D800’s in 2 years?

        • Judgejudy

          Huh? Does not compute! If ..according to u…these products are fail…why oh why would u even consider buying more? I’ll take 6 more exploding Ford Pintos!

        • Royl

          And you bought six of them?

        • Fool me once, shame on you. fool me twice shame on me.. Fool me six (6) times… Well, there isn’t a word for it, is there?

    • orpickaname

      Victimhood much?

      • guest

        It’s tres au courant…

    • Harry

      contact Zimmerman-Reed or Lieff Cabraser and ask them if you be a class representative

    • J O

      yes, EAJ, I agree with your comments as I sold my D600 and made a loss. I am never going to buy another Nikon camera as long as I draw breath… Nikon, you have lost a once loyal customer who as had a D50, D90 and a D600… but never again.

      • D700s

        Yet here you are reading Nikon Rumors. Who you trying to fool….lol

        • J O

          I read all camera rumour web sites partly to keep up to date, otherwise I wouldn’t have see this report, and partly down to the fact that I feed a podcast show with news and feeds regarding technology and camera news. So, fan or no fan, it’s a free world and I can read whatever I wish too even if I will never buy another Nikon. I also read about Windows and Microsoft but I am neither a fan nor a user. I also read about the No campaign in the Scottish referendum but I’m in the Yes camp. I also read about American issues but I’m neither an American or like what is happening there too. It’s part of being interested in all that is going on around me and around the world and being a human being… I even look at the CanonRumours site too… bet you do too

          • D700s

            you would lose that bet….

          • Spy Black

            You have a lot of time on your hands…

            • Ronan

              He sold his D600, so yeah, plenty of time 😀

        • Didiergm

          I am in the same situation as J O. Gone to Fuji, still reading NR for two reasons – A) out of appreciation for all the hard work NR admin puts on his site and more traffic should mean more ads revenue for him, I hope. and B) Nikon engineers are pretty decent at their jobs and it is interesting to see what happens in the industry. (and as an aside how marketeers and management can f**k up so very badly)

          • Royl

            Fuji has nothing that replaces a DSLR. If you don’t want or need a DSLR then mirrorless should probably have been the first move.

      • Ronan

        Why did you sell your D600?

        • J O

          Because of the sensor problem. It was the last straw with Nikon: I’ve had a D50 on which the flash stopped working. A D90 that kept failing to fire the shutter even in bright daylight, and the official repair people couldn’t replicate the problem, and the D600… My second Fujifilm camera, the X100s, developed an optical blind fault and after they tried to fix it, Fujifilm replaced it free of charge. I also have an X-Pro 1 as my main camera.

      • Francesc Genové

        And what are you doing reading Nikon Rumours? Some kind of sadomasochistic tendency?

        • J O

          Read my previous comment for the answer please. Already answered that.

    • JG

      “Victims” LOL

      • EAJ

        Yes – “victims” of unscrupulous warranty service.


      Victims? Nikon Camera Crash Victims…EAJ..You get OH MY LANTA!

    • nikclick

      “while we will be taking steps to restore confidence in the Nikon brand”.

      If this is what they really mean to do, why still talk about servicing/replacing shutter ?? Replace the victims with D610 & delete D600 from memory ! And next time you make some mistake accept it b4 u loose name & fame. Also promptly give us Firmware updated for all DSLRs. There should be something you can improve taking complaints/critiques or suggestion from loyal customers.

      • Of course they take complaints/critiques from loyal customers. How you you think they came up with the revolutionary D610?

  • William

    The left focus occurred back in 2012. Is this still apply to the new batch of D800 if a potential buy one right now?

    • Cammece Capitalbrock

      Do your self a favor and just don’t
      I sent mine back 3 times and my D800e is still not 100% on the left side focus points. Keep what you have now until the next generation of cameras.


        Maybe your shipping it to the wrong place…Find out where Nikon Headquarters is located in Japan..Send it there. With a note attached…I am moving over to Canon! They build cameras like it is 2008!

        • fjfjjj

          Nikon camera serial numbers are tied to specific national service centers. You can’t just ship it to global HQ.


            R U new?

    • DuncanM

      Check the Serial #, anything higher than 3060XXX is likely fine. Still check it if you think its an important issue for you. I bought a D800 in March with a 3068XXX serial, didn’t bother to check and probably won’t.

    • ninpou_kobanashi

      You’re missing out on a great camera! But, at this point, you might as well wait for the D800Next and just pick up the new problem [yet to be determined] (^_^).

      • koenshaku

        Do you think these problems are just the result of social media these days and existed in many products before them?

        • D700s


        • lorenzo

          Yea, what a bad idea the Internet was!
          Without it Nikon would have saved $18M and we all would have been happy with defective cameras.

        • umeshrw

          I certainly would have noticed that 2 leftmost points of my D800e are never focus no matter what aperture I use or how diligently I focus. Maybe on other cameras it would have been even OK but with D800 detail, not possible to overlook.
          But you are right in saying that it wouldn’t have spread like this and so much without internet.

        • ninpou_kobanashi

          Mmm, yes most likely. Most folks don’t really use the full capabilities of their products.

          I’m sure though that the increasing complexity of products does not help; I think that’s the larger issue of why there are so many problems.

          I do think public outrage/outcry helps issues get resolved faster.

          For the D600 case, I personally believe that Nikon initially thought that users were just bitching about nothing [sensor dust? Of course there’s sensor dust…] What they should have realized is that the number of complaints was indicative of a larger problem.

          I think manufacturing issues are hard to detect; and Nikon Engineers were pretty confident that they didn’t screw up a shutter.

    • lorenzo

      I have it on a D800E bought in October 2013; no longer Left but 2 AF points Center-Upper.- that’s how they FIXED it.

    • William

      If D800 and D800e both have issue, I really don’t what else I can get under $3,000. I can’t afford D4 for sure. Did Nikon made a official recall on both D800 and D800e for the left focusing issue?

    • Francesc Genové

      Do yourself a favor: don’t read the comments on Nikon Rumors!
      If you want it, buy it. Then, enjoy it. And there more the time spend out there taking pics, the better. 😉

  • Global

    Spending $1-2M to get the mechanics right the first time doesn’t sound so expensive now, does it? 🙂

    How many people on the cusp of moving up from P&S/Phone to the DSLR saw the D600 issue lingering on-and-on and said, “Hey, I wonder what Sony/ Fuji/ Olympus/ Panasonic/ Canon have going on?”

    • I doubt that ANYONE migrating from PnS or a phone would have any idea what a D600 is, let alone whether it was a lemon or not. To people in that part of the photography universe, the taxonomy of camera names and models is overwhelming. They are more consumed with trying to figure out what features are what and what they might do for them. Few if any of them would go from those platforms directly to FX format.

      • Global

        Your assumption dont consider how people buy. You might think there is no conversion from p&s to fullframe or 35mm. But youd be dead wrong. This is the very reason a D700 and D600 and D800 exist and Sony A7 series exist. Not everyone thinks a crop body is the best choice.

        My first DSLR was fullframe, and so was many others — sorry yours wasnt, but thats your own story — so theres goes your assumption.

      • Global

        P.S. My point was about BRAND for the new user, not about D600. D600 can be cause of diminished brand reputation. New buyers of DSLRS choose brand by reputation. If seeing many complaints about a Nikon product it can turn off a new consumer just entering the market. Dont assume i meant they were going to buy a D600. I never said that. Could be considering any Nikon, but overwhelmed by negative talk can turn off the new user, who might go to a different brand. Just read the comments on this thread alone and you can see how someone doing research could be turned off and quickly overwhelmed, even confused, about QC issues. Nikons branding goal should be to have as clean image and supportive image as possible. THAT is what has been diminished. I ak not talking about D600. Sheesh. Totally went over some peoples heads.. Thanks.

        • Royl

          The still camera market is dying, all brands. A great many buyers are just bored and have too much money to spend. What they might think is a flawed camera is a ticket to stardom on internet forums, so you might have it all wrong.

    • JG

      How many people were going to move up from their phones to a D600? I read a report that stated “None. None whatsoever. Nada. Zip”.

      • Global

        My point was people who are researching camera BRANDS for the first time (knowing nothing else than their cellphone prior) will do google search and see so much negative talk of “Nikon” D600 and get afraid of Nikon brand. You foolishly are assuming i meant they were looking to buy a D600. It doesnt matter if they were considering D7100 or D800 or used D40. Some new guy researching Brands sees negative talk, like on this thread, about Nikon, thanks (in this case) due to D600 issues and they may be turned off from the BRAND, worried about Q.C. issues.

        If you dont get it or make your own assumptions, thats a separate conversation. When i bought my first DSLR, which was fullframe, i did tremendous research on the brand before buying. I considered even like Pentax, and others, but finally came to Nikon based on BRAND and what i learned about them.

        People do the same thing, even if buying D40 or D7100 or D600. Someone please explain this to him. 🙂

    • nobody cares

      Almost 0. Who goes from the digital equivalent of a Brownie to a $2000 body?

      Unless they use to shoot with an Film SLR, all of the phone/P&S users I know move to low end crop SLRs. Even $700 is beyond what they want to spend (and frankly beyond their abilities and needs). I doubt more than a handful of people at work have heard of a d600, much less the dirty shutter issue.

      • Global

        People who have PHONES –> go to $400+ P&S –> DX -or- FX. Your assumption that everyone starts with a D40 is ridiculous. Once you learn the basics of photography and get to LOVE it, everyone who can picks up a 35mm (back in the day) or a Fullframe.

        Maybe not everyone gets fullframe for cost or weight reasons — but most people who can afford a D7100 can also consider fullframe. Its why the A7es, D700, D600, etc, exist.

        Youre thinking is 10 years behind, when having a P&S meant not really being into photography. Today, anyone with a P&S is moderately into photography and have it and use it for a reason, otherwise theyd just have used their cellphone. These users can advance and leapfrog as their budgets allow.

        • Patrick O’Connor

          I actually know a lot of people, using P&S cameras, who don’t know anything about photography. Surprisingly enough, they use their P&S cameras to…wait for it…point and shoot! Of course that isn’t everyone but then neither is your “moderately into photography” group, either.

  • Rick Grant

    Upfront I have to say that I hold a strong bias here since a good part of my consultancy business involves giving advice to companies going through a media crisis or dealing with poor customer relations.

    But self interest apart, I strongly feel that Nikon could have saved itself a great deal of money and weakened customer rapport had it bothered to communicate at all with its customers.

    By hiding away from its customers during the D600 fiasco, obfuscating and blocking all attempts by industry media to find out what was going on, and by outright lying to its customers, Nikon caused several million dollars damage to its entire brand and not just to sales of the D600.

    Customers who buy into a brand and give it their loyalty are very much like voters who have spent a lifetime supporting a particular party. Once they are lied to not only is that vote lost but most often an enemy is created.

    What puzzles me about this affair is that Nikon must have hundreds of well experienced and adept communications experts around the world. I cannot believe that they advised management to pretend nothing was wrong, to whistle through the graveyard, and hide in the bushes.

    The principles of brand crisis management are clear, effective, and they work. Be open and honest as quickly as possible; communicate and keep communicating with your customers; make a fair and honest attempt to resolve the problem.

    None of that was done in this case. The very weak and nebulous statements we have seen over the past few weeks only serve to fuel customer contempt.

    As far as I am concerned a lot of that $17 million dollars, not to mention future lost business, was a result in poor management somewhere and only partially by an engineering failure.

    Rick Grant

    • Kynikos

      Well said.

      Look how Johnson & Johnson managed the Tylenol crisis in the early 1908s when it really was a matter of life and death.

      Nikon chooses to botch this situation and harm its brand over… sensor spots?

      • Mardock

        Exactly. And look at how Morton-Thiokol mismanaged and obfuscated the real cause of the Challenger disaster.

        The list goes on and on and on… Many international corporations are guilty of these sorts of practices.

        • Kynikos

          I had forgotten the mismanagement of the Challenger case. Solid, relevant example.

    • fjfjjj

      “Nikon must have hundreds of well experienced and adept communications experts around the world”

      Take a look at their PR and you can see they don’t. Just like their product roadmap, and just like their industrial design, Nikon’s communications are fragmented, confusing, inconsistent.

    • ZX

      Japanese culture is different from Western culture. Look at how TEPCO and the government are handling the nuclear disaster. Even when human lives are at stake information will be hidden or downplayed.

      • conspiracy

        Kinda like NSA or 9/11 then?

      • Mardock

        Utter nonsense. Fujifilm is in no way conducting itself this way with its X-System. They very quickly adopted a policy of listening to customers, even with little things … and they have openly embraced Japan’s original Kaizen philosophy not only regarding manufacturing (see W. Edwards Deming), but also with ongoing customer service.

        • Didiergm

          And when there was a light leak reported on Fuji’s latest body – within 3 days they publicly recognised the issue and announced their plans to rectify the issue both on the plant floor and also for their existing customers, free of charge of course. That plus major firware releases on discontinued bodies has actually gained customer appreciation & fidelity.

          • SuperCCD

            I agree how the company’s culture is reflected in any and every department/employee. If you’ve dealt with Nikon service center before for any real issues, or has read some online feedback, you’d have known that the entire corporation has a lazy, snobby, apathy attitude.

            I would much rather spend my money and deal with companies like Fuji. Too bad that isn’t an option for DSLR yet. But one day.

          • Ah, to be an underdog once more, makes you an honest man!

    • Harry

      I say that shareholders should file a lawsuit for burning as much as they are by concealing the issue and not taking corrective action in a timely manner

    • Mardock

      100% agree. Nikon really has been standing in its own way lately.

    • Zesty

      The days of trustworthy companies have been over for quite a while now. They are too big, too corporate, and just put on a Media relation show for it’s customers. people are kidding themselves if they think other companies are any better. It is a shame. good customer service is out there but only for boutique products from small companies where the owners are the ones making the products..

    • It’s. So typically Japanese, though. As an immigrant in Japan, I have seen this type of thing time and time again. Sony and the rootkit, Fuso truck and the loose wheel bolts, Olympus and dodgy accounting, Toshiba (and others) and exploding batteries. They never communicate the failure and seem to hide their recalls, and gradually, the Japanese image of quality products declines year by year until Samsung etc. are now considered more desirable, even by Japanese people.

  • dan

    they only spent that much cause of the class action lawsuit. fuck those asshole at nikon. they would have still not give a shit if no lawsuit was brought to them.

    • Dew Hickey

      Tsk. So much anger. And yet here you are on NikonRumors, hating hating Nikon. Why?
      Go outside, take some photos, and step away from it. The people around you will appreciate the effect it will have on you.

      • systems suck

        You must be stupid if you think ppl dont have the right to vent their feelings. Some people spend alot of money for nikon mount glass, only to find out that the bodies are faulty. Where’s the fun in that when you can’t just replace the body to other camp’s offering without having to sell all your glass at loss?

        • koenshaku

          Yeah you are better off returning it and getting a D800, however every country doesn’t offer the luxury of returns and if you discovered it past your return date you have even a bigger issue.

    • D700s

      Probably not. I guess you just got hosed. The rest of us are just fine though. Keep venting, you have that right….

  • Spotty D800

    I think Nikon must learn a lesson from this. I lost trust in Nikon. I had problems from D7000 till D600 Oil and dust problem. Now I wait to see if the D8XXs will have no oil problem. If there still the problem then I have to switch to other brands like Sony, Canon

    • ex-d7000

      D7000 AF is very bad. Some people online ( ) still defend the AF. I don’t know if it’s just bad QC, or if the design really is that bad, but for what it’s worth my experience with D800 + new FX glass has been much better than what I had with my 55-200/35 1.8/tokina 11-16 2.8 . I guess it was nice camera at times but most of the time it left me dissapointed.

      • koenshaku

        Yeah D7000 focusing failed it was good for portraiture not so much for action.

  • Duncan Dimanche

    I can’t stop thinking about that guy who lost his job making that camera…. 🙁
    and probably more than one sigh

    • Spy Black

      I doubt anyone who MADE the camera suffered. It’s who DESIGNED the camera that would be held accountable. It’s a design issue, not a manufacturing one.

    • I’m in manufacturing and product marketing. Things go wrong when at least one manager says “Hurry up. It’s good enough, get it launched”. Meanwhile an engineer or product/project manager is saying there are things left to be done. I’ve experienced it several times.

  • SLF

    I like Nikon’s effort to first fix and replace the shutter mechanic of my D600 and then replaced it with D610…..I have a D610 now…

  • whisky

    this wasn’t the first time Nikon stonewalled customers upon discovering an engineering or design error. Nikon stubbornly ignored the issue only because it was deemed to have worked successfully before. the big “global change” of embracing their error only came about after Chinese (gov’t) TV outed them across Asia and the world.

    • Bokeh Monk

      All you people need to think like a giant multi-national corporaton here, meaning Nikon really needed to exhaust ALL investigations into the D600 issue and satisfy itself that it was indeed a manufacturing glitch – Remember that China & Japan are still ( at best ) friend-enemies! Corporate sabotage is not uncommon nowadays.

      From what I can see, Nikon TRIED to replace shutters in affected cameras and even replaced some with the D610 ( a re-engineering of the camera ) and now ANY D600 can be traded-in for a D610. I find that to be pretty good customer service!

      • whisky

        but they didn’t treat it from a multi-national perspective. they treated it on a region by region basis. read this:

      • Harry

        not sure if you intended to be sarcastic.While I fundamentally disagree with you (I work in a multi-national that delivers mission critical products and personally handle customer issues directly), what made it worse was the introduction of the 610. It took them a full year, a expose by a chinese tv, lawsuits in the US before they decided to pursue the 17.9m route. Even now, a D610 is not guaranteed for folks with multiple failures (read their bulletin).

    • D700s

      Good thing our Chinese comrades helped us out…. We know they have our best interest in mind.

  • AllforTeags

    Let’s hope they learned their lesson. Would have been exponentially cheaper to do it right the first time or at least handle it better.

  • King of Swaziland

    Penny wise, pound foolish…

  • SLR

    Well at least they realize they have a brand problem on their hands now. Contrary to what some posters have said, Nikon’s brand equity took it on the chin with the D600 and D800/e. I applaud their management for facing the crisis of consumer confidence rather than burying their heads in the sand. Nikon is starting to make some right steps after some false starts.

    • whisky

      the optimist inside me concurs. the skeptic inside me says “window dressing”. the realist inside me is hoping for the best, but expecting not much to change.

  • mick

    Too late.

    • dramaticmoments

      she said, with teary eyes…

    • D700s

      Never too late.

  • Xavier Duquesne

    I have a dusted D600. Knowing it would happen again for a while then go away, I’ve decided to shoot under f/8 to avoid too obvious oil spoits… Anytime I had to deal with it, I created a LR preset to deal quickly with it… I kept confident as Nikon always told me anytime I would decide to, they’ll either correct or replace it, or let me choose another product for a few bucks.
    Keep calm and be confident 😉

    • huh

      Can’t you trade it for 610 @ service?

    • Nikon

      Just trade it in. Simple solution. Will keep you much more calm.

  • saywhatuwill

    Restore confidence in the brand. The Df and the D4s without any widespread reported problems is a good start. However, Nikon Capture NX-D is not a good start. If the new D800 that’s coming out soon and the camera after that come out problem free (for the most part) then it will help.

    • Juko

      Df kinda failed to me. It would have been better if they could’ve worked for it a little longer, maybe long enough to get the D4s sensor in there (instead of D4?), and maybe they should’ve given it a little better AF than what it currently has?

      • clifflwms

        That’s a different issue. The fact that you didn’t like it doesn’t make it a failure. Saywhatuwill is correct, so far there have been no reported issues with it; it seems that the owners of it like it, and QC seems to be good.

        • saywhatuwill

          You’re correct. Not sure how personal preference in a camera is the fault of the company.

          Juko, Nikon tried putting their top of the line sensor in a camera (D700) and it shredded potential D3 sales. They were not about to make the same mistake and put a D4s sensor in the Df and kill the sales of their brand new D4s.

          • Truth

            Better to cannibalize sales within own brand than being stagnant or loss to other brand.

            D700 + some lenses = business for Nikon

            D3 + no money for lenses = no sale

            One could have also bought almost two D700’s as backup plan for one D3.

            • saywhatuwill

              However, after Nikon tooled up (create machinery and dies, circuit boards, software, etc.) they expected the camera to make up the difference and hopefully make a profit. If they make a camera that will take sales away from your top camera that was expensive to develop and bring to market, then you do hurt your own company. A lot of money would have been wasted that could have been put to other use elsewhere.

    • lorenzo

      What did Nikon do to restore confidence when the D800/E PDAF bug invaded thousands of cameras on the market?
      They just said: “There are no known problems with the D800”.

      That sentence raised the confidence a lot… s..t!

      • saywhatuwill

        Send it in and get it fixed.

  • me

    I’ve had to send in my D800 four or five times for oil. Horrible customer service. The worst.

    • D800 owner

      When did you buy your D800? I wonder if my small spot is oil also

    • Harry

      How can non-existent equate to “worst”. Don’t you think you have to have service to rate it? 🙂

    • lorenzo

      I have sent my D300s 7 times for lack of focusing and overexposing. They kept it for a total of 5 months, every time they returned it it was worse than before, that’s how the US Service is.
      I am not whining, however, I will never send in my 2013/10 D800E to fix the AF bug in two points… they will break it even more 🙁

  • broxibear

    I’ve an idea to restore confidence in the Nikon brand…
    Take the D4s, chop off the built in battery, keep everything else the same and name it D900.
    Take the D4s, chop off the built in battery, switch the FX sensor for a DX, keep everything else the same and name it D400.
    And up your quality control so there’s far less chance of an issue like the D600 oil spots happening.

    • Eric Calabros

      Nikon answer: “to chop off D4 sales? No thanks”

      • Neopulse

        Better them doing it than someone else right? If it every came down to it.

      • Truth

        Pros that need D4s will buy regardless of price.
        Just buy more D900’s.


      • broxibear

        Hi Eric,
        I’ve heard this “canbalising sales” theory for years and I don’t think it has any genuine merit.
        For the sake of this discussion let’s say Nikon bring out what I called a D900, which is exactly the same as the D4s except it’s a body without the built in battery. You might get a few people who were thinking of buying a D4s that buy the D900 instead, but you’ll get even more who were thinking of a D610/D800 paying more for a D900.
        If Nikon make more profit from a D900 than a D4s then which one would they rather sell more of ?
        The D3, D300, D700 were a great trilogy of bodies that Nikon could replicate with a D4s, D400 and D900.

  • Harry

    I am sure a good portion of this will be used for settlement of the lawsuit :).

  • lorenzo

    Pathetic, Idiots and Liars.

  • Kris

    This whole story is really sad for Nikon. I ended up returning my beloved D600 (yes, it was full of spots,) and bought three 6Ds and $15K worth of Canon lenses instead.

    I love my Canon system, don’t get me wrong. But that D600 is an otherwise fantastic camera. Whatever those professional reviewers say, it is easier to shoot with than with Canons. For starters, Canon still has no Auto ISO when a flashgun is mounted. I’m not joking. It’s unbelievable, but true…

    • Nikon

      Should have stayed with Nikon and bought a different camera body. If you have that amount of money to spend on equipment you would still have what you want. Nikon’s Auto-ISO combined with manual settings is a God send and Nikon’s sensors are years ahead of Canon. Not to sound critical.

      • Kris

        Well, you’re absolutely right re auto ISO. I just don’t get it how Canon can’t figure this one out.

        Other than that, I like both Canon and Nikon.

        Re sensors, you know, it depends. Yes, Nikon has better dynamic range at ISO 100, but above ISO 1000, where it really starts to matter, Canon actually takes over (only slightly, but consistently.)

        Undoubtedly, if you try to push shadows up in a Nikon/Sony raw file, it’ll look amazing. If you try to do the same with a Canon raw file, good luck to you. You won’t find much shadow detail there.

        ISO 6400 shots out of the 6D are amazingly clean, out of the D600, not so much. Out of the D800, they are downright awful. I don’t really care what DxO ISO rating is. I simply don’t understand how they come up with it and trust my own eyes instead.

        Also, the two lenses I use most are slightly sharper for Canon (24-70 2.8 II and 70-200 2.8 II.) And there is the magical 85 1.2 II, which has no Nikon equivalent. (Now you can see how I racked up that bill on lenses 🙂

        I even bought a 6D for my girlfriend. Although I originally planned to get her a D5300. She came with me to B&H one day, and once she saw the size difference between an APS-C and a full frame sensor, she didn’t care anymore that she has to carry around a huge flash gun. (Yes, that no pop-up flash thing on Canon is a real pain in the butt, too.)

        • Nikon

          Well, as a D800 and a D4s user, I have to disagree with you concerning what you say about anything over ISO 1000. If the proper amount of light is captured by the D800 sensor at ISO 6400 the result is very good (nothing compared to the D4s tho), even comparing to the 6D (the results I have seen is nearly indistinguishable). After checking the reviews comparing the 2 camera’s…all point to the D800 delivering a better image, noise handling, color depth and this being from ISO 100 to mid 2500 ISO where noise really starts to become evident. The 6D does have 2 stops higher capability but this is only at extreme ISO’s. If you say ISO 6400 out of the D800 is awful then why is it that everyone else’s review say’s contrary (including myself). When the D800 properly captures an image…I have to tell you it is jaw dropping…as any D800 user will agree with.
          By all means if you are happy with your Canon equipment then enjoy it. Don’t get me wrong tho, I’m not saying anything bad about the 6D or even Canon equipment. My prior comment was just a statement based on being a Nikon user and having followed many reviews. I know of Canon users (friends) who have been users all their years commenting on Canon falling behind on their senor technology. Stating that they are still making sensors like it’s 2008. No doubt tho, Canon bodies still make good pictures, but they are mostly just ‘good’.

          • Kris

            Hmmm, I only used a friend’s D800 for a dinner party. It was set to jpeg, and I didn’t want to mess with it. It had tons of color noise at ISO6400. Really awful color noise. The 6D has minimal color noise in the shadow areas at ISO6400.

            One important thing is that there was an 85 1.4 Nikkor mounted on that D800 – a fantastic lens. Obviously, i was shooting it at 1.4 as much as i could. So the ISO 6400, was probably actually ISO 10,000 in reality, thinking about it now (read DxO’s article entitled “F-Stop Blues”.)

            Re dynamic range, I’m just going by what DxO says. It’s not like I have the gear at home to measure it. Their graphs show the 6D is better than the D600 above ISO 1000. Please direct all your anger at DxO. They are clearly the ones who don’t know what they’re talking about. I was just referencing their graphs. Or maybe they are just nasty Canon fanboys who want to anger the Nikon community – which seems to get angry for no reason at all actually:)

            I’m not sure I understand the furor. I said the Nikon captures much more shadow detail than the Canon. This is my experience with the D600 vs. the 6D.

            Would it please you guys if i said the Canon is better? It seems to piss people off when i say on a Nikon site that the Nikon is better :). I’m really confused.

            BTW, I’m no fanboy. I’m here because i’m in the market for a pocketable, fixed lens APS-C sensor camera. I would buy the Nikon Coolpix A if it weren’t for it’s s.l.o.w AF. I did try this myself in B&H, and my Sony RX100II is a lot faster.) I’m hoping the mark II will be better.

            Oh, and spare your uncivilized comments “Mardock”. I’ve already graduated from kindergarten, and won’t log back in here. I have bigger fish to fry. I hope you’ll get there one day too.

            • Nikon

              Well, first of all…I’m personally not angry about anything you or anyone may say about Nikon equipment…but…you should realize that spouting off about Canon stuff on a Nikon website is going to cause you some backlash. Especially when you are not informed about a particular item.

              Secondly, you are the one spouting off about DXO labs and how much you hate them. I never even mentioned them period or even referenced them in any reply or even defended them. You now say you have only once used a friends D800 with a great lens, but didn’t want to mess with it. So there is part of the problem of being misinformed. You are the one glorifying a Canon product in front of a whole class of Nikon users without much personal use and then (after saying how much you hate DXO labs) you use DXO labs testing of the 6D to make it sound like the 6D is such a superior product compared to the D800. I could care less either way myself, I’m still going to use my excellent D800 and it will still give me excellent results.

              Lastly, it is well known the Canon tweaks their in-camera settings for JPEG shots. If you are going to compare Canon’s out of camera JPEG’s to Nikon’s…Canon will look better. A RAW shot taken on a D800 at ISO6400 when processed out of camera will clean up just as good as a 6D JPEG…I have personally done so myself…Canon camera’s just do it inside the camera but only for JPEG. But, I’m willing to guess nearly everyone on this website uses RAW to shoot with which of which will literally blow away any JPEG shot when properly tweaked out of camera. Go ahead and use your 6D for JPEG shooting just don’t come on to a Nikon website uninformed and expect Nikon users to just sit back and let you spout about something you don’t know anything about.

            • Guest

              Hmm, OK. We are clearly not speaking the same language. So here it is in plain English:
              1. I said the Nikons are better!!! I made my comment because the whole D600 story was so sad. If the sensor hadn’t have those oil spots, I would own three Nikons now and a ton on Nikkor glass.
              2. I was being sarcastic re DxO given somebody’s (called “Mardock”) unreasonable attack who in the meantime deleted his comment. I love DxO and read it quite a bit.
              3. I also shoot raw and am quite familiar with noise reduction algorithms. The fact is, Canon has a better one and you cannot use it to process Nikon files. If you load your Canon raws into Digital Photo Professional Canon’s free raw converter) you will get even better results than in camera.
              4. I will never make a comment on a Nikon site ever again. Even if you say NIKON IS BETTER, like I did, all the kindergarten children here will attack you alleging that you said Canon is better just because you own Canon cameras. The fact that I’m here looking to buy the next Nikon makes no difference.

              I’m not married to Canon or Nikon, unlike some idiots. If Canon doesn’t catch up with Sony, I will sell all my Canon gear in two-three years when I’m switching to mirrorless. We all will, it’s just a question of time.

              You guys need to grow up.

            • Nikon

              Bla, Bla, Bla…you are burying yourself deeper and deeper.

              Go love your Canon stuff.

            • JustChill

              Guys seriously just chill… canon or Nikon, new or old, who cares? you have what you have, you shoot with what you shoot with. if you don’t like something change it, if you do then stay with it. Didn’t you ever get taught to be thankful for what you have and don’t say something unless it is worthwhile. I read NR all the time and it amazes me how often I see arguments over, well to put it simply, dumb sh*t.

        • Mardock

          “…once she saw the size difference between an APS-C and a full frame sensor…”

          Blah, blah, blah. Are you a shooter or a poseur? Cause when push comes to shove it seems as though you understand little about sensors, dynamic range, high ISO performance, or IQ.

          • Kris


        • jvossphoto

          Always girls think bigger is better☺

    • sum guest

      “3. I also shoot raw and am quite familiar with noise reduction algorithms. The fact is, Canon has a better one and you cannot use it to process Nikon files. If you load your Canon raws into Digital Photo Professional Canon’s free raw converter) you will get even better results than in camera.”

      Not true. Canon will cook the raw. They do NR in-camera to a raw file, rendering some of the detail being lost, smoothening some of the details which would otherwise be there. This is idiotic, because if you’re going to shoot raw, you’re most likely going to do something to it anyway, and you will have to NR the RAW file in PP with canon too, not just nikon. Canon’s disadvantage is that since you end up with cooked RAW, you will end up with doing double NR, first being the one which you cannot do anything about.

      Also, there’s nothing RAW if the said picture is cooked one way or another..

  • Lou

    I own a D800 and experienced the left focus issue. I returned it 3 times to Nikon Canada and each time the situation became worse in that other focus points became misaligned. Finally I insisted that they replace the camera with a new one and after proving to them that the issue was not corrected satisfactorily (by shooting test targets in their facility) they agreed to do so. My new D800 now has reliable spot on focusing (checked at 100% magnification) so long as I use good technique and glass. However to compare the D800 focus accuracy with a lower resolution camera is unfair as the 36MP sensor resolves so much more detail at 100% magnification.

  • Mark

    I had the 600 last fall, returned it, then bought the A7 with adapters for my Nikon mf lenses. Recently bought a D7100 for my af lenses. Smartest 2 buying decisions I’ve taken in a long time. D7100 is a brilliant camera.

  • Tham

    In my country Malaysia, D600 are not allow to replaced by D610 regarding the oil spot issue.
    They just offer free sensor cleaning service or shutter replacement.

  • Richard Rosen

    Feel cheated? Join the class action law suit. Selling a digital camera is a losing proposition, even if the camera was perfect (I’m talking used). If you want to make a few more bucks when you sell your 600, tell your buyer, that it’s got a lifetime warranty on the shutter, and mirror box (that’s the way the 3/28 notice reads).

  • Chip

    I have bought new a d40 d300 d700 d3s and d4. My d4 and my used d600 have had issues. I will NEVER by another nikon product new. They have screwed me for the last time. Used from now on! They can’t get customer service rogjt they won’t get my money either

  • There are several things Nikon could do to restore confidence. As good as the d800 is (and the lenses I use), service in general still sucks. We have waited 2 years just to get a fix for the flash triggering issue (d800, remote flash wouldn’t fire in some circumstances when triggering via pop-up flash).

    A vision for the future would be nice. Basically, Nikon has completely neglected the DX lens line-up, and currently I’m switching my backup system (d7000) to Fuji, simply because they did in 3 years what Nikon couldn’t in 10 – small, high quality, fast lenses designed for the APS-C format. What’s it going to be Nikon? Are you planning to launch mirrorless anytime soon (for DX format)? Will it retain F-mount compatibility?

    How about updating the flash system? Nikon is now far behind Canon in this respect. We have the outdated and limited optical su-800 commander, while Canon had a radio based trigger system for over a year now. And the su-800 sucks to begin with (you can only change manual flash power in full stop increments, for example). And when you look at 3rd party options, Canon always comes first (Youngnuo had a E-TTL capable trigger well over a year before the Nikon version came out). CLS used to be the pride of Nikon, now it’s falling behind the competition.

    • Ray

      Lol mate are you really willing to pay extra $ for build in radio triggers… than you can use your own cheep ones or pocketwizard. Furthermore … TTL this system for amateurs and Joe Mcnally If you’re comparing camera systems only by the crap what manufacturers put in the cameras, I think it’s time for you to change to canon.

      • TTL is for amateurs – very funny 🙂 There is a reason you start in manual mode when learning off-camera flash – it’s simpler and more approachable than TTL, where you never really know what’s going on behind the scenes. TTL has it’s uses, especially when you’re really short on time, and subject-light distance is constantly changing, but it’s also less predictable than manual, and actually you have to know what you’re doing more than with manual.

        The sb-910 is currently $546 at BH, the Canon 600EX-RT is 499 with built in radio. But yes, even if the price was reversed, I’d gladly pay $50 extra for built in radio. Currently I have 4 transceivers taking 2 AA batteries each – that adds battery management overhead (8 batteries + backup in addition for flash batteries) and extra size and weight.

        • Ray

          Do simple test with your TTL mode take two similar pictures and is a chance you will get different light outputs from your flash with TTL if your clients don’t require on all image’s same level
          exposure good for you… However, professionalism in photography coming, then you’re giving to your client pack of images, and all images have same camera
          exposure and same flash exposure on your subject. With TTL mode, it’s impossible to deliver. Plus you never know what your flash will do you can guess with manual mode you controlling situation not strobe.

          Radio triggers in flash guns more less
          price issues … Than I started work as photographer, I both two sb900 now I am thinking it was a waste of money you can get more for $500

          • That’s right, that’s why TTL is not for amateurs. With some experience, you can more or less figure out what influences exposure when using TTL, but it’s rather complicated compared to the simplicity of manual mode.

            My point was that Nikon now is behind Canon in flash technology. Yes, the sb-910 is overpriced, considering that the flagship flash on the “other” side now has radio built in for the same price, and the small transmitter knob you can buy gives you 5 groups, 15 flashes, everything controlled remotely, even flash zoom. Now compare that to the decade-old su-800 that Nikon has (sells for $250) which is optical-only, and the interface is crippled (1/3 or 1/2 power adjustment only available in TTL mode, for some reason Nikon thought that we only want to adjust flash in full stops in manual mode).

            • Ray

              Lol mate not gona go into discussion any more about TTL but keep in mind TTL was created for amateur photographs coz with TTL, you place your flash set on TTL mode and your less or more get average pictures with manual you have to know what you need and what you want to adjust it other wise you have underexposed/over … One more thing mate, please do all as a favor then you will be in the event, PLEASE don’t ask other photographers what camera settings we are using honestly think what you are righting Nikon creating systems with makes photographer’s life more complicated, and they colled it TTL coz for all ammeters manual to easy understand

            • Did you always start a conversation with Lol mate? Look, you can check my portfolio if you click my name, I don’t see yours, and based on your communication skills, I’m not sure I want to see it 😀

  • rt-photography

    they spent this much only because they had no choice and was forced. but if it didnt have the class act lawsuit threat and people taking to the web they couldnt give two shits about anyone,

    ****while we will be taking steps to restore confidence in the Nikon brand***


    stock is down in the lowest its been in 3 years. releasing idiotic products. not updating gear people are asking for. overpriced BR strap. overpriced 58 1.4, QC issues . customer service is terrible. price tags for products up the wazoo. making cheap plastic lenses.

    the economy is very bad. people dont have tons of money and people want better worth, and theyre getting it by going to 3rd party products.

    flashes/grips/batteries/lenses-all are cheaper and offer fantastic quality for the price.

  • Mac

    Does anyone know if a D600 purchased in the US can be serviced in the UK?

    • fjfjjj

      Yes, but not under warranty. Read your warranty card:

      “When considering on purchasing a product while touring overseas, please be informed that should the product require any servicing or repair, you will have to send it back to the country of purchase, at your own cost, for the service to be carried out under warranty coverage, if applicable.”

  • Guest

    I hope Nikon’s learned a lesson here when you use bean counters to run the company for moar short-term profit$ by cutting corners aggressively. Secondly, your silence on the issue won’t make it go away silently.

  • Cristian

    Nikon, don’t you think that stopping the D600 production, fix the bug, and allocating only $1 million to replace the defective cameras sold, without legal actions in place, would have been better?

  • BM

    While we are on the subject. My grip on my D700 came loose not too long after buying it. Unacceptable at any priced item.

    • Same thing happened to my d800, after only 8 months of use (and I do keep it in a dry cabinet at 40% rel. humidity). Got the grip replaced for quite a bit of money, and now, 6 months later, it shows signs of coming off again. In the meantime, my close to 3 year old d7000 has no problems whatsoever (and it saw more action in total than my d800).

      • Carleton Foxx

        Are you talking about the rubber coming off? You’re right. On a $3000 camera, it’s inexcusable. But it has been a problem with Nikons since at least the D200. In the past I have fixed mine with 3M ATG adhesive transfer tape (snot tape) from the art supply store. Or you can order new grips. There are a lot of other solutions if you Google them.

        • rt-photography

          try since the N90s. the rubber grip coming is just a disgrace, let me show you my D3 and D3s and let me show you my friends d4 and d4s. all the rubber coming off. its inexcusable for such cameras to fall apart like this.

          **while we will be taking steps to restore confidence in the Nikon brand.****

          really? you have a long way ahead of you and the D600 is not the only problem. its the onlu problem that got full coverage and then they were forced to act. like china banning stores from selling them and the class action law suit.

          Nikon, you brought this upon yourself.

  • T53

    Ya know, I just wish to goodness that Nikon would put a 16mp sensor in a modern, non retro FX body that has two card slots, maybe 6-8 fps and call it whatever. It would be marvelous if it was in a D700 like body…but if not, fine. Just 16mp please.

    • $$$

      You’re being too reasonable. When something is reasonable for nikon, the price tag usually is 5000 or over

      • T53

        I concede your point. You’d think they would though. With the D7000 out of the picture there’s only the Df and the exotics…D4, D4s.

    • Royl

      In short, they should provide you a D4s for half price. Am I getting this right?

      • T53

        A D600 with a 16mp sensor would be just swell.

  • rt-photography

    they could have saved themselves a lot of greif and money loss.not only did they have have to pay for repairs (and still are) their rep in peoples eyes are tarnished. people no longer see nikon as a quality brand.

    had they taken charge and fixed it from the beginning it wouldnt blow up and come to todays situation. stock being at the lowest in 3 years says a lot. and the damages will keep going on as it will create a domino effect to those considering to come into photography.

    and the damage is not the 17.7 million but the bad press which costs them so much more.

    you should have fixed it from the beginning. instead you denied any oil problem and only after china banned selling the camera and the class act lawsuit did they wake up. but no, you silled salt on peoples wounds and put out a D610 and betrayed those who put faith in your gear.

    you have done irreversible damage.

  • mikeswitz

    Has anyone here purchased a new appliance, TV, American car, laptop, microsoft anything,within the last 10 years? Quality control has all but disappeared. I have a Whirlpool washer/dryer that has been repaired four times. Kitchenaide dishwasher three times. Samsung refrigerator so many times I’ve lost count. Jeep Cherokee falling apart while driving off the lot. Lexus SUV completely blown transmission at 14,000 miles.
    Custome service? Try ATT, Time Warner, Comcast. GM, their customer service has been killing people. And you all think Nikon is bad? At least you’re still alive.

  • LordArklon

    And people like to talk about Sigma’s QC issues…how the tables have turned and the mighty have fallen.

    • sigma used to suck

      so true it hurts.. god dammit..

  • Viet Khanh

    I have tried to get the D610 for replacement my issued D600 but VIC ( Nikon Vietnam Authorized Distributor ) keep pushing out the date with the reason that shipping issue. I have went to VIC office for 13 times but still not receive the new D610.

  • Green Flash

    I guess there is something fundamentally wrong with me, but this is how I feel about Nikon (and others).
    I am just entirely grateful that they are able to keep their company going in a very competitive industry, delivering me such incredibly better products now than they did five and ten years ago…Yes, now and again I get a little burned when there are glitches with a particular product. But I just compare what I paid and what I got for it, compared to the $800 I paid for a sharp camera with a 1/4 megapixel image in 1993 or 4. And let’s see. What was the dynamic range of that one!!
    In a world in which nearly an entire product line has to be developed lightning fast and lasts maybe two years for a really good product, there are bound to be a lot of mistakes in every roll out…especially in Nikon’s case where it is pushing the limit on sensors and other elements of the camera, I expect there will again be glitches in the future…but I for one am grateful they keep pushing the limits to get me the best.
    And just a comment on corporate responsibility. Executives of companies have responsibilities not only to their customers and investors, but also their employees…and the various contractors with whom they have ongoing relationships, and the communities in which they operate. My personal belief is that probably most of the people who work at Nikon
    have been there a very long time and have more sense of brand pride
    than most of us could imagine.
    I do agree that sometimes product defects should be addressed as they have been in this case, though some cases seem to still be falling through the cracks. But they also have to do some due diligence to determine the spots are actually coming from something defective they did…
    The whole trip of making off the cuff nasty accusations that nikon is just choosing to be profitable at the expense of its customers…..well keeping the company financially strong is part of what they are supposed to do. If they didn’t they wouldn’t be here next year to service problems that arise then, and also to deliver us even better cameras.
    Although I do not enjoy the spots that were on my last summer vacation pictures from my D600, I did enjoy the gorgeous clarity, dynamic range and color balance. Had Nikon taken another year of product testing, the pictures I had would not have been as good. I mean spots are not good, but even Marilyn Monroe had an unsightly mole on her cheek…
    I appreciate that Nikon finally did determine the spots came from some glitch on their part and they cleaned my sensor and replaced my shutter mechanism. So far so good, but we will see what happens.
    My point is that we are in this improbable journey of trying to take ever better pictures…together. So do we really have to explode with such intemperate accusations aimed at the company that has made so much of the progress these past many years, possible.
    End of rant.

  • trialcritic

    I was really lucky with my D800 not having issues. I cannot afford a D4 and am surprised that Nikon has such quality issues and did not make it public, who could possibly be affected etc. Making it into an issue where each customer must interact with their support etc is a bad solution. Well, I guess I will stick to my camera for as long as possible, say 5 years at least, and move to a D5 or D6 if required, even if I have to shell out more then.

    • mikeswitz

      I think you are in the majority. Like I ‘ve posted before, I know, personally no one, who had an issue with the D800. It is the best camera I have ever owned (and I’ve owned a lot) for my purposes. I plan on using it until it dies a natural death. I don’t need the latest and greatest to make me a better photographer.

  • Arnfinn

    I had my D600 for 1 year before sold and NEVER had any issue at all. It was a lot used and quality was brilliant. Get it sold only as it was no 3 house and less used then D800E and D4. It is a fantastic camera !!

  • Richard

    But if they’d swiftly recognised that there really was an issue, rather than shutting their eyes and ears, I suspect that a tenth of the laege sum mentioned would have been enough. Someone should have made a command decision early on, but he funked it.

  • Glambike

    $17 M to fix shutters or to develop the D610? Why pic of 610? I am confused.

    • wat

      “Nikon allocated $17.7 million to fix D600 issues, working to restore confidence in the brand”

      N610 image: “I am spot free!”

  • Helvio Silva

    It was less expensive make a recall of the D600 as soon as the issue was discovered.

  • explorer76

    Would have been great if they had admitted to the problem from the beginning as well, instead of pretending nothing was wrong and yet setting up warranty repair.

  • ultravista

    Is Nikon replacing the D600 with the D610 instead of repairing the body?

  • Rui Manuel Cardoso

    anyone can tell me if when changing the shutter nikon d600 or any other the counter is reset.

  • Alan Slimak

    I had my D600 repaired 3 times to fix the oil spots; with the most recent service being in March 2014. i contacted Nikon a 4th time after the spots were still occurring and they are replacing my D600 with a new D610. I am kind of annoyed that this entire process has taken more than a year and a half, but also glad that Nikon is finally owning up to the problem and is making it right. Good luck to all the D600 owners out there. The D600 is faulty. Do not let internet people tell you to just “deal with it.”

  • E Mullins

    Glad somebody made out like a bandit. I ended up paying over 60 dollars for postage to have them “repair” my D600. I even called and later emailed them to let me buy another “better model.” On the phone, “we only address the D600 model.” I was even willing to pay the cost difference. But nothing was heard from Nikon. Oh lucky me.

  • Shay

    Just had mine fixed at a nikon service center. Repair was quick, free and they seemed to have replaced the sensor as well.

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