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Nikon USA to stop selling camera parts to independent repair shops

Nikon USA sent a letter to all independent camera repair shops in the US that they will no longer be able to order parts from Nikon USA. Nikon will continue to supply parts to authorized repair centers.

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  • http://www.inchiriereobiectivecanon.ro Robert

    In my country, the authorized Nikon service si the most expensive in all country, probably all Europe and the repair take a huge amount of time (weeks and months). What I heard is that they are so desperately trying to make extra cash.

    I tried to repair my D3 after was melt with champagne and they ask 30 euros just to look at it. And after that they inform me that the repair will be 342 Euros. Another shop did it for 62 Euros.

    It’s a huge difference and I will never get back to them.

    They are so impolite and creepy.

    • Baked bananas

      The moral to this story is

      NEVER BUY GREY MARKET

      now go kill yourself

      or switch to vivitar you won’t be missed

  • http://www.andygural.com Andy

    This is foolish. The idea that no one ever could possibly tighten this screw or replace this or that spring but us is a cash grab. Let me guess, if a Nikon tech is laid off and goes into business for himself, suddenly all of his knowledge and expertise suddenly evaporates?

    If I go to an independent repairman, and he effs it up, that’s my choice. Let the market decide.

    • Spooky

      Let the market decide, I agree. And the market says that this is BS and just a move to make more $$$.

  • http://www.danielcanoott.com Daniel

    It is a total shame! Here in Spain the oficial Nikon service is expensive, slow and the people there extremely impolite. I would say that they are the worst choice for repairing a camera and/or a lens. I have sent in several cameras and once I got one back in a worse shape that it came in: they lost the cover and it was full of dust, very funny since I wanted to have my sensor cleaned!
    Furthermore, customers should have the right to decide where they want to have their camera repaired. Very bad decision by Nikon. Maybe it is the right time to switch to Canon!

    • http://www.flickr.com/danielvb DanielVB

      Same here.

  • http://micahmedia.com Micah

    THIS IS INFURIATING!

    I have been waiting on a proper repair of my D700 since MARCH 2011! Nikon has repeatedly botched repairs and sent me THREE different broken cameras a total of SEVEN times.

    To say their repair facility is inadequate would be to liken the sun to a warm rock.

    Now they won’t even aid others who might actually do a better job? Larcenist, really.

  • Brad

    In OUR whole world, especially the U$A, there is no constitutional democracy “anymore”. We live in an capitalistic dictatorship, where every fairness is gone. As customers, but more likely humans, we have the rights of our constitution. But practical this is just affecting us as human beings (not this is something good). On the “free market” we’re just dumb asses.

    You’ll see canon trimming the service in the same way too. The customers of both company will nothing do anymore, they’re customers, not humans. What power do we have? Nothing. We just can choose by our wallet. And we DON’T!

    But since destruction of the peoples intelligence, we’re just fucking pigs, that follow any market leader. In this case, we’re following this absolutely double-monopoly companys. Nikon and Canon. NEVER AGAIN!

    Switching to Fuji or other manufacturer now.

    • John

      You don’t need a camera from Nikon or Canon. There is no absolute right as a human that they provide you one on your terms. Grow up.

      • http://piano.detwiler.us photomiser

        Looks like Brad is moving his money to another platform that offers what he feels to be appropriate customer service. That is the grown up thing to do.

        • http://micahmedia.com Micah

          NO! The grown up thing is to troll comment threads! nyuk nyuk nyuk!

    • bobby

      You should also move

    • chrisq.

      spot on dude. seriously.

    • Tom

      The USA is NOT a democracy to start with, but rather a republic.

      • http://www.nonviables.com patrujo

        it’s a plutocracy.

    • Daniel

      This is not capitalism. In a real capitalistic system the government would intervene and avoid the monopolistic practices.
      In a similar way like avaz is doing for the human rights, http://www.avaaz.org/en, we should try to gather unhappy customers and send the large list to Nikon. Maybe they would react after getting thousands of complaints!

      Do you know about any customer rights web that we could use?

  • http://ronscubadiver.wordpress.com Ron Scubadiver

    This is awful. I have my gear maintained at an independent repair shop. How complex is it to replace the rubber grips on a D700? I guess Nikon is trying to put these guys out of business. Now I have to mail my camera off somewhere and be without it for 3 weeks.

    First we get the list price directive and now this. I wonder what is next?

    • RumpelHund

      In Germany the consolidation to Nikon repair facilities only, and further to some very few facilities, was done years ago. I cannot complain about the results as I have not known before, but they seem to be quite busy with long reply times accordingly.

      On the other hand, once you have incorrectly maintained cameras and optics out there the brand is severely punished, especially knowing the internet’s high level of awareness.

      So I can understand Nikon on this. Gives their maintainance guys additional workload to be more provitable and able to buy best tools. Pays back, for customers service quality too.

      However, it shrinks customer’s options dramatically.

    • http://micahmedia.com Micah

      …it is VERY tough to replace the rubber grips. That’s why Nikon repair has failed to do it properly most of the times they have returned a camera to me.

    • badmoose

      Oh there you are Scubadiver. Looks like you got banned from DPR huh? When can you come back so we have someone to slap around again?

  • Jemdal

    Time to sell my Nikonos kit! I shudder to think that Nikon USA will now be the only resource for all the maintenance this gear requires!

    • PJS

      You’re reading the memo wrong, as are most, it seems. There are MANY independent NIKON APPROVED service facilities currently and I would expect that number to grow as the parts distribution network narrows. You don’t have to send it to Nikon USA, select one of the other NIKON APPROVED facilities listed on their website. This is much ado about nothing as most facilities can get Nikon approval and the ones that cannot probably shouldn’t be working on Nikon equipment anyway.

      • Paul

        Glad to see that at least one other person understood this

      • Curt Fargo

        Not the case at all, Nikon doesn’t make ASC’s on demand no matter how fat your wallet is. There are only a handfull and don’t expect that number to grow as it hasn’t grown in the past 15+ years.

  • Don

    This is really all about shutting down the grey market. If you can only have you camera repaired by Nikon and they wont touch a grey market camera, guess what? You just bought youself a very expensive rock, whenit needs repairs.

    • Chris

      I think you might be on to something Don. I had considered that they did it to prevent the use of grey market (or maybe even substandard) parts, but when you think about it like that, it makes buying a grey market camera or lens an even riskier proposition. That means more dollars in NikonUSA’s pockets, which seems to be all they care about.

  • http://www.puntodepartida.com.mx Pablo Hill

    I understand nikon is going throu a rough time. But i dont think they are making the right moves on their prices, with their dealer strategy and now with the repair shops politics. They are making it hard on us to update, and service our nikon equipment.

    They are forgetting that we should not be grateful to them for being nikon (its their obligation), but they should be grateful to US for BUYING their products. I’m hoping that as soon as they start dealing new pro line equipments and raising their sales, things will go back to normal.

    Question is why would I buy a D700 if I can get a 5D M2 for almost 500 less

    Truth is Canon is just as good, and it’s just around the corner.

    Nikon… Think smarter

    • http://micahmedia.com Micah

      …your “truth” is false. What camera has the D700 feature set for stills in the Canon line? The AF on the 5Dmkii does not compare, nor does the frame rate (8fps). And before you say “close enough” I’ll share that I’ve shot side by side with people using the 5Dmkii and even when we swap, the 5D just does not nail focus the same way in low light, nor wide open with fast glass.

      The next closest thing in the Canon line is a 1D or 1Ds series or the 1Dx, which is MUCH more expensive.

      I wouldn’t complain, but I’m having a bear of a time getting my D700 fixed properly right now. Nikon’s repair facility has just dropped the ball many times in a row on me, without once fully redeeming themselves in the 12 years I’ve been shooting Nikon. Even if the glass weren’t an issue, there’s not a body in the same price range I can shift to.

    • John Kantor

      I shoot Canon – but the 5D MKII is a great sensor in a joke of a body. That’s how Canon does business: great technology that they purposely cripple (and don’t test properly before they release it).

  • tonyc123

    Wow! What a downer! You lot sound like a classroom full of spoilt kids… :-(
    I take my stuff to Nikon UK in Richmond on Thames & they have been fantastic, estimates come in much lower than I expect more often than not. Ok its a pain if its something minor like a focussing grip but hey have that done at service time. Think yourselves lucky that you don’t have to pay for Sinar repairs!!!

    • Pablo Hill

      Tony, I also take my camera to a nikon dealer for srevice. But they should not take away your options.

      They are not letting dealers sell at the price they see fit. For theirs and our convenience.

      Nikon prices are just out of control. A used D700 is selling at 2,500 at keh.com because there is no new product.

      Their new batterys are very good, but now i have batterys for D700 different ones for the D7000 (which I use for video). And if i buy a d800 guess what… I’ll have to buy new ones. Same thing with the memory cards CF, SD and if the put their new tech on D800 I will be forced to buy new ones. And Sony will sell them at whatever price they see fit and following the theory of sell and demand they will be very expensive.

      • tonyc123

        Points well made.. Isn’t the battery thing out of their hands though.. safety regs etc. The new card is a puzzle though as I can’t see CF cards disappearing over the next 3 years. Unless Nikon feel that it’s necessary for video capture.
        To be honest, I have not really noticed any more than the tiniest variations in equipment prices here in the uk for years so price structures aint going to make too much difference.

        • http://micahmedia.com Micah

          …not completely out of their hands. If they made the new D4 compatible with the old battery (EN-EL4), we could have the best of both worlds. The connector appears the same, but the over all shape is different.

          From what I understand Nikon’s supply chain is really scraping for parts, so they may be temporarily unable to supply third party repair shops. But a temporary condition shouldn’t cause a permanent halt. That’s a bit extreme in my opinion.

  • http://www.puntodepartida.com.mx Pablo Hill

    And dont get me going with the new and different batterys for every camera AND their new non standard memory cards. That every dealer is refusing to make…

  • http://www.flickr.com/danielvb Daniel

    Ok .. now I really think about dropping the ball. Here in Brasil, the only authorized service (TTanaka) is, by far, the worst service I have ever used in any kind of equipment. They are slow, clumsy, expensive and dishonest. The way it is now is much easyer to fix any other brand. With this new police it will be unpractible.
    It´s probably a fareweel.

  • Janet McDowell

    I was holding out for the d800 announcement (although @36mp I would have had to have a think), but with the price strategy and this,..,……………. …………….

    More expensive bodies, MUCH more expensive lenses, now more expensive and likely longer delays in servicing. Most DSLR’s not even made in Japan, long delays in new products, and with an attitude which seems to be “Nikon knows best and to hell what our customers think”.

    Stick your D800 Nikon! You lost your way.

    D700 & 70-200 & 24-120 for sale, but no rush, as if the D800 comes out n 36mp, the 2nd’s market in D700s will experience heavy demand.

    VOTE WITH YOUR WALLET & remember, sometimes change is as good as a holiday!

  • josue stein

    y como hacemos en países donde no hay Centro Autorizados, ni forma de enviarla a otro país como en Venezuela???
    as we do in countries where there are no approved facilities, and no way to send it to another country and in Venezuela???
    authorized repair centers in Venezuela NOW!!!!

  • Royster

    I’m sure that the independent repair shops will be able to get parts from outside the USA.
    It may cost more but they will at least still be able to do the repairs.
    Nikon USA will just lose out on business.

  • http://www.photomiser.com photomiser

    The question is whether Nikon’s “authorized” program is sufficient to replace the level of service the now offer via independent providers.

    Apple did something similar with independent retailers. That was easy. The hard part was replacing it with their own retail and in-store repair system unequaled in customer satisfaction within the industry. Nikon sounds like a company trying to reproduce that strategy–or at least the repair side of it–by only implementing the easy part.

    • PJS

      There are currently 23 indenpendent NIKON APPROVED facilitiies across 18 states in the US. I would expect that number to grow as facilities realize they will need Nikon’s blessing to continue to service Nikon equipment. I don’t foresee a problem, and apparently Nikon doesn’t either.

      • http://www.puntodepartida.com.mx Pablo hill

        There is only ONE in Mexico… Can you f#%¥g believe their new policy?!?! I use my cameras to make a living so I don’t take this lightly…

  • http://www.eaglewheel.us bikinchris

    That’s a low class move by Nikon.

  • SkintBrit

    It’s been interesting reading the various (but similarly condemning) comments. To my mind I don’t have a problem with them “saying” that they want to make sure we get our equipment fixed only by people who they believe know what their doing, the problem is that their statement says nothing about actively seeking to increase the number of ‘authorised’ repair agents, nor does it quiet any fears that those select repairers will be forced to charge higher labour fees than they would otherwise. Nikon, you shouldn’t use the stick without showing the carrot. Let us know that ANY dealer who can demonstrate the professional competence to work on your equipment will be allowed to do so, and that you will not stipulate labour costs, and I think most people would be happy. Limit the number of service centres (in spite of others demonstrating equal ability) thereby increasing the time and expense we face when needing our equipment repaired, and you certainly won’t!

  • http://OnTheBandwagon.com Mark

    I dropped my 18-200 VR lens. Still functioning, but something is bent inside as the zoom gets loose then tight then loose. Prob out of calibration.

    USA

    Independent repair shop 1 quote: $210 (in house)
    Independent repair shop 2 quote: $258 (they send out)
    Nikon Official Service in NY: $125 + 12 shipping

    Even if it takes extra time… I’ll wait for the official manufacture to repair the lens for half the price.

    The reason I even took a shot with mailing to Nikon for estimate, is I saw similar things posted by others.

    I just sent last week.. I’ll see how it goes.

  • Brock Kentwell

    Nikon: winning the hearts and minds of photographers as new corporate overlord

  • Young Boy

    This is ourageous if applyed to whole world! I live in country WITHOUT official Nikon service, they send it to neigbouring countries for repair! When I had little technical problem with blocked shutter, it was quickly repaired by local independent repair shop, with price 3x lower as I got from Nikon, who offer me to fix it for half price of NEW BODY!!! I guess they simply don’t want people to use any repairs – super-expensive Nikon repair is there to make you considering new body only for some triviality!!! But not everyone is enjoying economic boom, Nikon! Wake up!

    Second proble – GRAY PRODUCTS! WTF is that?!!! How can something produced by NIKON be GRAY?!!! Can someone explain to me?! My logic is unable to grasp that! Does it mean, that Nikon bought in Banglandesh is not the same as bought in Tokyo? Or that lens sold in Russia is different from that one in Argentina? I’m totally pissed – if “gray market”means stolen items – well, put product numbers online! If they were legaly sold anywhere on this planet, they CAN’T BE GRAY!!!
    And don’t talk shit like “you know, charger in Tokyo is different than that in Madagascar”. Cos obviously, we don’t talk here about this, but about same quality of body+lens you should get anywhere in world, and any Nikon autorized service should be OBLIGED to repair it (even more if they chage you 1/3-1/2 of new product price for repair)!!!

  • frAnk

    We are living in a world that is controlled by the either government or big corporations. That is because we allowed that to happen to us little by little over the years.

    The globalization allowed the big corporations to have biger and biger control over our life, and we are so gullible to accept that over the time.

    Now, it’s the pay time we have to accept too.

    At this age of time, only thing we can do is to change the government. We were blindsided and sold out by the globalization, now it would take 10x or more effort to change that back…if possible.

    • tonyc123

      So.. We want Nikon to put multiple millions into R&D to produce state of the art kit loaded with features that most of us don’t use just so that we feel we have the best possible DSLRs on the planet but when we drop the f8cking thing we want to get fixed at the corner shop.

      • rik

        Corner repair shop can fix it faster and better, I would always prefer the local guy over Nikon authorized one.

        “Nikon does not do the repair them self, its outsourced”

        • tonyc123

          We absolutely demand the most complex and innovative packed full of first of its kind features, then when it goes wrong apparently its just another camera, anybody can fix it cheaply…

          • Daniel

            I don´t know about nikon service in your country, but on mine they are the ones with cheap work.

      • http://micahmedia.com Micah

        …Nikon can’t even keep up on production of current models–how would they possibly keep up on repair of models made over the past few years? It’s just not feasible. They need to have indy shops take up the slack on the smaller repairs.

        To boot: without new top models, people are leaning on their old gear more and it’s breaking down more, which means more repairs, when their repair facilities are already overburdened. If anything, we should be seeing a ton more official repair facilities after this. But somehow, I doubt that will happen.

    • rik

      @frAnk , completely agree to you.

    • Joe

      Thank you, frank! This is what i’m thinking too. We’re living in an corrupted anti-social capitalism.

  • Steve Starr

    Pros out in the field should be able to get and replace minor parts themselves without being unable to use the camera for weeks. A battery door that fell off due to a lost screw is not that hard to fix, but trying to send the entire camera out of Nambia, await and approve the estimate, and get it back is totally ridiculous support. A call to them and the part in the mail is far easier on everyone and promotes the “Pro feeling” that they have – and now “HAD!”

    I do know that my independent shop (unauthorized by Nikon standards) can fix my cameras and probably better than them. Owner said their repair organization for independents was coming out with the cabling and lens calibration equipment to make the lenses more linear in autofocus than Nikon does, just that it will take a bit of time that they won’t do as they will rush the process. They already have the Canon software . Might be a reason Nikon is fearing them and wanting to shut them down for more money?

    Very bad idea for lack of service Nikon to pros. I hope they rethink their obvious slow-down on service to pros. Nothing like bad, slow, distant, and expensive service to lose future sales. That is one reason Sony will never become a pro line of cameras – their aftermarket service sucks as evidenced with their audio and TV gear.

    Wonder if Canon is as bad and will follow them?

    • tonyc123

      Dont Pros out in the field in Namibia take a spare body or at least some gaffer tape or do they blame their supplier for their own lack of forsight.

  • kk

    I think Nikon management is full of crooks. They are trying go away from basic fundamental principals. Less maintenance cost for a user will always bring more customer.

    • frAnk

      They are not crooks, they just followed a bad business principle, pushed by Wall Street. They need to show next quarter’s result, not long term good business down the road!

      Not all Harvard grads are equally smart as we would like to believe! Wall Street needs to be changed!

  • frAnk

    People are resourceful.

    If there is a need, that need will be met sooner or later, as long as there is a profit to be made, where ever they are located.

  • Aaron Anderson

    Well this was a deciding factor weather to buy Nikon or Canon. Here I come 7d. :) Ive used a local repair shop and it nice having that convenience. Selfess move on Nikons part.

  • Dweeb

    As someone pointed out it must have a lot to do with grey market repairs. And Nikon could reap a lot of income by charging a minimum charge for really simple things like gluing grips. But they are right in that some things need to be done by factory level type facilities not someone trying to work on D3s and Pentax 1000s.

    They should have spilt the work into two tiers and let the repair shops be allowed to keep doing the simple stuff. They should also wonder why so many people claim here that their service counter people are jerks. I have no problem with mine but that took years of going in with a handful of peanuts in my hand.

  • Lanskymob

    Not to rub it in anyone’s face, but I live in Chicago and have an authorized Nikon repair service about 7 miles from my house staffed with very kind American and Japanese fellas who do a great job for a reasonable price.

  • GeofFx

    The more news I hear from Nikon recently, the more I’m questioning if I want to keep supporting this brand or not.

    • Curious George

      +1

    • tomas

      +1

    • Scott McLeod

      +1

  • http://www.cchomestudy.com Charles Bertone

    My company has been in the Camera Repair field for over 30 years, just fyi so you know that we are insiders.

    You will find that most of the 23 Nikon authorized facilities are not really authorized for many of the current models. And there is no plans on expanding Nikon ASF, authorized service facilities,.

    While you might think that only a factory or Authorized Repair Facility can provide great repair, you would be wrong.  Most repairs going to the factory are sub’d out, some even going across the boarder.  Some repairs are good and some repairs are shoddy .. on both sides of the fence (check for yourself).  

    There are many great techs working as independents because of our independent nature and because we are pro techs and make money by selling our skill.

    Regardless of the motivations of Nikon .. it is restraint of trade.  Anti-American!

    It should be your choice on who services your cameras. When consumers find their choices lessened … they will get less. That’s why Americans have a free market system

    I encourage you to contact Nikon USA and let them know your opinion as a consumer.

  • Kurt

    you people are so damn selfish and short-sighted. What nikon is doing is putting mom and pop repair stores out of business. This will cost many people their job, and in this terrible economy, they will just be out of luck.
    I know of a repair store that just received this letter. nikon repairs account for about 40% of their business. If they take a 40% hit on their business, they will have to lay off many employees. This is just BS

  • innershell

    You spend $40 to ship your gear to Nikon for repair. They tell you that it cannot be fixed and you have to buy a new camera because a) maybe because they don’t have parts or b) maybe they don’t want to. Do you want Nikon to ship it back to you for another $40?

    Imagine that scam!!!

  • Bob K

    Here’s a clue as to what kind of service Nikon provides at their California Repair Center.

  • Embassy

    I’m confused… this link at nikon, http://www.nikonusa.com/Service-And-Support/Nikon-Authorized-Repair-List.page , lists multiple locales in the US for doing repairs. Per the verbiage of the statement from Nikon it reads like all those shops will still be supported. Even Guinness beer can’t be poured from a tap not authorized by Guinness.

    Does anyone know what it takes to be an authorized Nikon repairer?

    • Bob K

      Even for existing Nikon Authorized Service Facilities it can cost over $20,000 to $30,000 per model for the special tools and test equipment. About 98% of the repairs completed don’t even use the equipment. For that reason, some of the current Nikon ASF’s will forgo authorization on models they don’t think they will see enough of to recoup their costs.

      Nikon hasn’t expanded their ASF network in many years and the initial cost for a shop to become authorized would be prohibitive.

  • Andrew

    Go Nikon! Not only do you charge too much for your gear you are going to be even more rapacious..

  • Bruce

    I dropped my lens and broke the filter ring and nicked the front element and Nikons Authorized repair shop in Enfield CT USA repaired it and made it look like new. A few months later I dropped my camera and lens 5 feet on to a road and broke my lens in half , parts and 4-5 rings fell out, it didn’t damage my camera except for a small scratch and the same repair shop was able to put it back together and again it looks like new. It cost $120.00 each time and only took 3 days each time.

  • Nikonuser

    Admin,

    Something to consider:

    It would be interesting to see the results of a poll that asks whether or not this will keep people from purchasing mroe Nikon equipment in the future.

  • Marc

    The real issue here regarding Nikon is that they do not make most of their parts, they outsource to companys in China; Thailand; the Phillipines; India; etc.Nikon has a habit here in the U.S. of hiring people who they train with flashcards on how to repair one model of camera, it is if this is wrong do this and if this happens check this. Most of these people are not what you would call skilled in theory. (I have seen this first hand) They do bring over Japanese techs for 6 months at a clip to do the more involved repairs but again they are not completely trained in electronics; mechanics; optics; or electro-optical engineering. It is my experience that most of the independents in the U.S. have come from engineering backgrounds many have degrees and decided to go into business for themselves (that great American Dream). I have talked with many independents here in the states and they put their heart and soul into their work that they really love doing and have never found one to be wanting in skill or knowledge. The bad repair people don’t last long in this field here before falling by the wayside. Obviously I am in defense of the independents. The many should not suffer for the actions of the few who do not last in the repair business

  • http://Yes Studio3Jim

    I’ve had NPS and CPS memberships and present Hasselblad relationships for eons. My best bet ALWAYS is to have my professional dealers direct ship the gear to whomever is the manufacture. No exceptions. Only the European based vendor has be slower then I would consider “professional”. Ironically they also have the most expensive and hence most needed gear idling while we scramble.
    The local dealers I patronize have always earned my respect as a key partner in my business success. B & H is great for stock depth as is Samy’s but I don’t have businesses in those cities.

    As for Nippon ‘s latest PR muddle I just don’t care. Too small of issue from my perspective.

  • PhilK

    Nikon’s rationale on this doesn’t hold water: if the problem truly is that “modern equipment is too complex”, then why stop selling parts for older cameras the independent shops have been repairing just fine for many years when Nikon didn’t have this excuse to fall back on?

    Something fishy is going on here.

    Is it an effort to clamp down on grey-market? Are they parts supply-constrained due to the earthquakes and floods? Are they profiteering, trying to push people to buy new product?

    Very curious to see what the other companies in the industry are doing in this regard. Is Nikon unique with this sort of policy?

    Nikon used to have a service center here in San Francisco but they closed it in the 1980s. The service was never very impressive or fast, but now there is only one service center in all of Northern California, in Sacramento. (1 hour drive away)

    I can imagine there will soon be a booming business in certain Asian countries, buying up old Nikon equipment, disassembling it and selling the parts.

  • http://www.midstatecamerarepair.com Mark Fortin

    My Father was a Army Camera repairman. He taught me all the basics.
    I have attended many camera repair classes. See my http://www.linkedin.com
    mark fortin. I have continued in buisness for over 30yrs with my brother and
    a good tech, from Stanford Camera Repair. See http://www.sportsshooter.com
    for feedback. Holding back parts hurts the Nikon Photographers and is anti-buisness/
    Unfair Trade .

  • jorno

    All of my experiences in the last 7 years with Nikon Service have been negative and my experience with my local independent repair shop has been very positive. I cannot afford the time and shipping/insurance expense of dealing directly with Nikon. With this move they have further demonstrated that they really don’t care about end users. Looks like it’s time to look for a new platform.

  • http://www.jsvfoto.com jsvfoto

    I see I’m not the only one contemplating switching…

  • http://camerarepairman.com William Thompson

    I have been repairing cameras for 35 years, which includes a lot of Nikons. Nikon’s decision may be motivated by a financial need to reduce their cost of doing business. Parts departments are notoriously money losers. Notwithstanding that fact. Selling parts is part of offering service to their customers to make getting repairs easier than sending it to Nikon or some ASC hundreds of miles away that will take 4-6 weeks and cost an extra $50 to $100 on top of that.
    By this decision they are undermining the good favor they have spent 50 years building up. It is a falacious idea that their cameras are “too complex” for experienced techs to repair them. It has been said over and over that most repairs do not require the very expensive test computers and jigs that not even all Authorized shops pony up to buy. One shop I worked for once had all that equipment and found that they never used it enough to pay for it.
    Nikon has always had an elitist attitude against independent shops and this step really makes that apparent. A sad day for the camera repair industry and Nikon’s history of offering service to its customers.

    • NRC

      Free market is right way
      Nikon will bring great losses

  • newsshooter

    I also find this absolutely infuriating. Seems like every piece of equipment we have sent to Nikon Service has had one problem or another with it and it has had to be sent back. The turnaround time is also ridiculous. A while back, another shooter dropped his 70-200, it took almost two months to have it fixed, lately a screw worked its way out of the mount and needs to be fixed again. May or may not have been a result of sloppy work. We sent in a 300 multiple times because the autofocus had a lot of issues of not focusing right, stop focusing randomly, etc. If anyone is having problems with a complex piece of equipment it’s them. I dropped my D3 and 17-35 so they both needed repair. after about a month and a half, we had to get in touch with them to see what was going on because we hadn’t been told a single thing. Their response… they had no idea how long it was going to take for the parts to get in or how long it would take to fix it. They had no problem in giving an estimate that approached $1000 though. Great way to treat your client who plans on buying more professional gear in the future. It would be one thing if the NPS process made any sense so I could borrow equipment while mine was in the shop. I can fill all the requirements, but don’t personally know another NPS member to vouch for me but we are a newspaper who obviously employs professional photographers. The other thing is they take MONTHS or more to tell you if you’ve qualified or not. Tried calling Sam Garcia, an NPS rep in NY, but no answer or call back after a couple messages with my work and cell numbers. So when we recently found a camera repair shop somewhat near, it was a big relief, till I read this jerk move by Nikon. Even if I have no clue what I’m doing, I should have the right to fix my own gear if I please. I can replace backplates, topplates, rubber, mounts, etc., I don’t need Nikon telling me I have to send it in for minimal issues cause I can’t work on something so complicated, well if your guys are so incredible, how come the 17-35 that was returned to me after 2 months in their shop has a zoom ring that I almost have to use both hands to turn. I shouldn’t have to send my equipment in to repair the repairs every time I need work done.
    Would you be ok with this if the car company who’s car you drive wouldn’t let you order parts so you could put them on yourself, or take it to the local repair shop. Would it be ok with you that they could somehow require you to only have your car fixed at the dealership. What Nikon is deciding for you in relation to the car analogy is that you are too dumb to replace light bulbs, much less change your own oil. Having brake, transmission or engine trouble, well you’re not allowed to take it anywhere but the dealer and we set the prices with absolute monopoly on the price of both parts and labor. Oh yeah, we’ll get to it when we feel like it, doesn’t matter if you need it for work to support your livelihood.
    This is exactly what Nikon is doing here. Local camera repairmen can be way overqualified that anyone at Nikon, I’ve known some who are literally masters of their understanding of how cameras work both electronically and mechanically.
    I’m not usually one of those jump ship type of posters, but this one makes me deeply with there was another option for me because this decision absolutely disgusts and appalls me.

    • nrc

      God says:
      When you close a road
      you will open a window

      Free market is the right way

    • NRC

      God says:
      When you close a road
      you will open a window

      Free market is the right way

  • John

    There aren’t many reasons to pick Canon over Nikon – but this is the only one you need.

  • http://www.robertbalala.com Robert Balala
  • NRC

    Nikon越管越嚴格了~~~
    如果繼續這樣下去,會有連鎖效應

    1.維修的店家將被迫送修回原廠,消費者將得不到選擇的權力。
    2.高昂的維修費將會迫使新的消費者轉向Canon,因為Canon料件取得容易,而且平價。
    3.最後市場上將會出現副廠的維修零件

    其實往往關閉一條路,您卻不知道,您打開的是另一扇窗

    If continue like this, there will be a chain reaction

    1. Repair shops will be forced back to the NPC for repair, consumers will not get the power of choice.
    2 High maintenance costs will force new consumers to switch to the Canon, because materials and parts made ​​easy and affordable.
    3 .deputy factory repair parts in the market

    In fact, tend to close a road, you do not know, you will open another window

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