New Nikon D750 ERR shutter issue reported online

In the past few months there has been multiple reports online for a new Nikon D750 ERR shutter issue  - the error occurs when the first picture is taken at high shutter speed - the top LCD screen displays "ERR" and the shutter is locked as seen on those YouTube videos:

Via Quesabesde

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  • Bob L.

    My D750 has been back to Nikon 4 times in the last 18 months. I have reported this problem each time and every time they returned it as working according to specifications…….they fixed nothing.

    • Michiel953

      That’s the lamest reply possible from a manufacturer: “You have a problem, it’s within specs”.

  • Michael Schocker

    Mine worked fine before I sent it in to get the shutter issue taken care of. Now if I shoot at 1/4000 the mirror goes up but doesn’t go back down and I get the ‘err’ message. I have to hit the shutter again for the mirror to come down. Nikon said they want me to pay them to fix the shutter. NOPE. Will be moving to Sony for my next camera.

    • silmasan

      OK, now we know it still happens after the fix (or in your case, it happens _because_ of the fix…?). Damn.

    • Michiel953

      Moving to Sony is a bit of a desperate measure don’t you think? Apart from that, it’s not as if Sony cameras are without glitches, plus that non-existent professional support.

  • Michiel953

    I guess I should be glad for my 810 never having had any issue at all. It does what it should do in a pleasant way.

    • silmasan

      Yeah, though it makes me wonder that Nikon already has a great platform in the D700/D8xx build/standard (where at least they don’t have fatal shutter-related issues), and then they made spec-down (for shutter mechanism) D6xx and D750, I assume for cost-cutting purposes, and now it turns out that that‘s going to cost them more in the end.

      • Michiel953

        So what’s the lesson to be learned? Don’t buy the cost cutting model?

        • silmasan

          Tough question. No politically correct answer to that but we need to be very wary of it. I just don’t think cost-cutting with the core components at this level ($2000+) doesn’t make a lot of sense anymore. But then again I’m not a manufacturing expert.

          • Michiel953

            There should be a minimum level of reliable quality at this price point, and problems like this then shouldn’t occur.

          • PhilK

            Well the D750 is basically just a D610 with better AF and an articulating LCD. And the D610 is the cheapest FF DSLR on the market.

            Hard to make miracles with those building-blocks. 😉

  • BVS

    I’m curious if the issue is somehow battery/power related. I had a similar issue when testing out a D750 at my local Best Buy. In that case the camera was being powered by an external source/cable connected to the battery compartment. When I picked up the camera and tried to shoot the shutter kept getting stuck half way and I got the “Err” message. However, when I pressed up on the bottom of the battery compartment, making sure the power and camera were firmly connected I could shoot without any issue. Something was definitely sketchy with the power connection. Strangely, all the other camera functions worked fine, and I could focus, etc., just the shutter got stuck. Perhaps something similar is going on with the batteries and the internal connections?

  • TL Robinson

    I’ve had my D750 for a while now, had the shutter replaced due to the last service advisory, and have never had this happen to me under any shooting circumstance (with either shutter), and I regularly, and intentionally, put myself in situations with irregular lighting/lens combinations where I’m forced into high shutter speeds…I’m too lazy to read or watch the videos but is this a consistently repeatable issue across any D750 body?

    • MattfromNikon

      Yes, this is a serious issue. You should check the video and do the “google search” to see for yourself.
      If your D750 came back from the shutter replacement then hopefully you’re fine.
      But a few friends of mine did send the D750 in for the shutter replacement and the “freeze issues” still continued when they got the camera back.
      One guy I personally know at my workplace had to send his D750 in to get fixed 5 times. After the fifth repairing attempt he finally switched to a refurbished D810 and since then he’s always had a smile on his face.

      • TL Robinson

        Mine didn’t do it before the replacement either, which I edited my original post to reflect. Not saying that it’s not an issue – I’m just saying it’s not something I’ve had with my copy, with either shutter. 750’s been a workhorse for me since I got it to replace my crushed D610 and a fantastic camera…hope the people who do have the issue get it sorted to their satisfaction….

        • MattfromNikon

          Yeah me too, I also hope they get it sorted and it actually seems that quite many customers have been hoping that already since they got the D750 2 years ago. As much as I would like to say it’s a fantastic camera I can’t do it anymore after seeing all these issues and service recalls.
          In my opinion the D610 is a much better and reliable tool with the same ISO performance if we examine the RAW sensor performance (not SOOC Jpegs). The D610 never ever had any issues what so ever and nobody had to send it to some service center to get it superficially fixed.
          They have now started a petition stating that:
          “Nikon made a third recall for the d750 model. This time the shutter doesn’t work as fine as it should. Nikon said that cameras made between December 2014 and June 2015 may exhibit these issues. Nikon want to repair the cameras but we didn’t pay for a refurbished camera, also this repair is very difficult and dangerous and not all the official technical service have the tools and experience required. Nikon should change the affected units for new ones according to warranty because this is a design fail. We didn’t pay for a refurbished camera so we want Nikon to replace affected cameras for new ones.”

      • PhilK

        In some states, like here in California, we have “lemon laws” that (in the local case) stipulate that if a new car has had repairs attempted 4 times and the problem still exists, the manufacturer has to replace the car.

        I thought that there might be some laws like that that applied to other products, too.

        • MattfromNikon

          I’m sure there are laws that should protect consumers from getting into this kind of vicious repairing madness.
          The question is, will the buyer file for a demand or is he/she just listening to the crap and take it all from the seller and Nikonrep / NPS. Anyway on guy has now started a petition and let’s see what happens.

  • Sawyerspadre

    So, I received my D750 back today from the Service Advisory shutter replacement. I tried shooting at1/4000 to get it to give me the Err, and I couldn’t. Shot in shutter priority and manual, on CL and CH, about 200 shots.

    The camera came back with new shutter, new firmware, and they checked exposure, focus, cleaned and checked, along with the normal rubber replacement.

    I did notice that the shutter is somewhat quieter and sounds smoother than the original. I always thought the original was loud.

    BTW, it took a week with shipping to Melville.

    • Maybe this is what the last advisory was for?

      • Sawyerspadre

        You read my mind

    • MattfromNikon

      Just out of curiosity, are you actually saying that the entire process took only one week?

      I mean you sending it to the service center and then the service center repairing it and sending it back to you all within one week i.e. 5 working days?

      • Sawyerspadre

        Yes, but UPS is one day from here to Melville, by ground. I think Nikon had the camera 3 business days total.

        I was pleased with how quickly they did it.

        • My last repair to Nikon under the NPS scheme was collected Monday, received, repaired and dispatched Tuesday and delivered back to me on Wednesday. This was for a fairly major repair too. I was very impressed.

      • nwcs

        Round trip door to door for me with Melville was 2 weeks. My experience is the same as Sawyer.

    • neversink

      Excellent response time. Maybe there is light at the end of the malfunctioning ERR problem.

  • Patrick O’Connor

    That was funny but, as photographers, it should be obvious to us: The smiley emoticons without noses are proportionally displeasing. it doesn’t matter if you use a “nose” or a space, the scrunched up emoticons are just…odd. Typically, the things that ruin or make a design or photo aren’t something you can put your finger on. It’s just… je ne sais quoi.

    Too often, photographers don’t pay attention to these kinds of details and don’t understand why one photo works and another doesn’t.

    • silmasan

      Whaat? These aren’t even close to real human faces we’re talking about! The nosed version looks too formal in chats–which is how and where I’ve gotten used to the noseless version (less characters too). Also some chat/IM/SMS/forum software automatically change the nosed versions into stupid icons, and I prefer the “scrunchier” characters!! That said, I’d agree that the nosed wink tend to the irritate the ‘opponent’ the most, in more formal/intellectual debates. Thom’s version even more, IMO.

      Alright, one more link, but this time I guess you can just put this on the address/search bar:
      www thewire com entertainment 2012 09 evolution-emoticon 57029

      • Patrick O’Connor

        Well that explains why I prefer the nosed version and, in fact, refuse to use its olfactory-deprived descendent! 🙂
        It’s only been in the past 5 years or so that I’ve started to use them at all, primarily because sometimes my humour is too subtle and needs to be identified. 🙂

  • Luis F. Vidal

    This is most probably a shutter/power related. I got that issue once with my D7100. While I was shooting, the battery was almost drained and then suddenly the camera went off. When I replaced the battery with a fresh one I got that error. I powered off and on a couple of times, take out and replace both memory cards and took off the battery and replaced, but none of those things resolved the err message until I pressed the shutter and my soul came to my body again.

    My theory is that the mirror maybe was kept up when the battery died and the camera software couldn’t identify what happened to it, got confused (where’s the shutter???) and throw the error message.

  • MattfromNikon

    The important question is: “Do we learn something from all this and is Nikon also learning?”

    I think Nikon should start a new “Beta testers program” open for everybody that wants to join.

    Nikon could actually start selling a specified amount of all their new cameras at half the price for beta testers to use and discover new issues day by day.
    The beta period could last like anything up to even one year.
    After the beta testing period Nikon would not charge anything extra from the “beta testers”. For this new beta testing program Nikon could establish a new “Beta testers online community where every beta tester would share his/her issues.

    • Michiel953

      Matt (from Nikon?), please…

      • MattfromNikon

        “ERR” 😀

  • bgbs

    My guess, the camera is trying to shoot at 1/8000 of a second but the Nikon’s firmware prevents it from doing it, so the camera rebels by throwing an error

    • MattfromNikon

      Yeah it could be….maybe the enthusiast D750 tries to “behave” as all the pro bodies that can all shoot at 1/8000sec. 😀

  • Grobler du Preez

    Got the err message once after my D750 shutter was replaced (shutter failed completely). Had the err message constantly on my D750 before it failed when I used my new 200-500 f5.6. Same happened on my D300s. Had to send the 200-500 in for repair and as I said it happened again once with this specific lens

  • MattfromNikon

    The D750 started out as the “camera of the year” in some superficial online magazine award, while the D810 received a real and distinguished award from TIPA (Technical Image Press Association) making the D810 the best professional DSLR in 2015.
    The D810 has kept up with that prestigious award in terms of performance and reliability, while sadly the D750 has now become the
    “The “ERR” camera of the year” 😀

  • neversink

    Nikon proved they could provide a solution to a widespread malfunction. They came up with a solution for the D600, but only after being forced to following the filing of a class-action lawsuit against the company.

    They probably have a solution for the D750 problem, but don’t want to spend the money. They seem to be content with alienating their clients (even ones like me that do not own this model camera) than fixing the issue once and for all. i guess they are biding time and waiting for another class-action lawsuit to be brought against them before they respond.

  • Adam Mullins

    Sent it out and got it back in less than two weeks 🙂 nice to have basically a brand new D750 for free 🙂

    • Marko

      I had ERR messages and random freeze issues and the camera went dead. Only thing that helped was to take out the battery. This happened mostly after shooting for more than 1 hour and in aperture priority mode. Not during the P mode and automatic point and shoot mode.
      Finally the camera came back but wasn’t still 100% free from the ERR messages.
      The camera can hardly be considered new anymore after these repairs and the value is even much less than a refurbished product I feel. I don’t believe that all service centers have the tools and skills to perform these repairs without any risk involved. In many cases it is a superficial attempt to fix a problem that shouldn’t occur on a brand new camera!!
      Now my D750 had sadly become a broken camera that has been repaired several times already.
      I finally decided to trade my D750 in for a refurbished D700 + battery grip in super condition with only 13000 shutter actuations. Just my story.

  • Henry

    I had this identical issue with my D750 – happened for weeks before they made the last repair recall earlier this year. FIrst shutter actuation each day was an ERR and black. Afterwards my camera would work (somehow – not sure what made it go again – I would turn the camera off, remove the battery, check lens for connection issues, etc) but I was on pins and needles worried for the rest of the day. Then, just 3 days before a big trip in March, I had it happen multiple times, and eventually the shutter just hung across the top of the frame when I took photos. Thankfully I was able to get a loaner before my trip and I picked up my repaired body once back. No issues since then. Hopefully no issues again either.

    • Leonhart0512

      Jeez. That’s a scary thought. I might just pick up a European copy if it craps out on me like that. It hasn’t completely locked up top. It’s just the hassle of transporting it overseas and back and the timeframe. As well as the possibility of it getting lost in transit on its return, considering I have to get someone else to send it for me. It’s a whole chain of events to get a replacement

  • Marko

    Had this issue with the D750 and send it in twice for the repair.
    The serial showed up as affected already the first time for the ugly flare issue and later also for the defective shutter mechanism.
    I had ERR messages and random freeze issues and the camera went dead. Only thing that helped was to take out the battery. This happened mostly after shooting for more than 1 hour and in aperture priority mode. Not during the P mode and automatic point and shoot mode.
    Finally the camera came back but wasn’t still 100% free from the ERR messages.
    The camera can hardly be considered new anymore after these repairs and the value is even much less than a refurbished product I feel. I don’t believe that all service centers have the tools and skills to perform these repairs without any risk involved. In many cases it is a superficial attempt to fix a problem that shouldn’t occur on a brand new camera!!
    Now my D750 had sadly become a broken camera that has been repaired several times already.
    I finally decided to trade my D750 in for a refurbished D700 + battery grip in super condition with only 13000 shutter actuations. Just my story.

  • true

    Could it be that the D750 is actually the ultimate Beta camera? A cam to test all faults?

    • Sawyerspadre

      Then they have a lot of units in beta. Maybe the D750s will be $3000, now that the beta should be done…

  • Jonathan Alec Cross-Jones

    This happened to mine last weekend and the shutter started destroying itself. I’ve had nothing but problems with this camera and I’m relived to have sent it back for a refund towards another D810. It’s a pro sensor in an amateur quality body. Shoddy work by nikon.

  • Christopher Warzenski

    Nikon is becoming the “Yugo” of the camera world. They can’t make anything without problems. Soon they’ll be like Minolta, bought up by another company (Samsung maybe) and long forgotten except on ebay.

  • xxx

    I have that problem, too. My temporal solution is to remove the lens and to shoot whithout the lens again. I am expecting that this issue could be fixed via firmware update.

  • hendog

    For some reason my D750 is locked in DX crop mode and I cannot get out of it despite what the settings are – FX is selected in the menu, with a full frame lens but the crop lines are permanently in the viewfinder and images are cropped to DX. Restarting the camera and swapping lenses doesn’t help. Not directly related, but has anyone encountered/solved this problem?

  • Bill Hankins

    I have a D750. It has had both of the goodwill repairs including the shutter replacement. I cannot duplicate the problem with my camera.

  • Sounds like a pretty common Nikon error. Shutters go bad. My D750 has over a quarter-million clicks on it and is still going strong.

    • MattfromNikon

      Yeah, this has in fact turned out to be a pretty common defect only in the D750.
      Something like this has never happened before in the history of Nikon so far. The D750 is the only body that has had so many issues.
      All the users who are reporting these issues are still going strong and they are being active in reporting all these issues and problems and some users have also started a petition: “Nikon must replace all the defective D750 cameras and not repair them”.

      • I’ve had numerous older Nikon bodies, pro and amateur, that had shutters break / give errors, and displayed a similar message. Of course each different model of camera manifested its shutter error in a slightly different way, but it was always something that seemed common to that specific model, if researched online.

        I don’t deny that the D750 has had more flaws than normal for a Nikon camera of its price, but I’m just saying that a shutter error is a rather common issue as far as mechanical DSLRs go; unless it’s a significant%% of owners out of the total volume sold, it’s not necessarily a catastrophic closet skeleton like the oily D600 shutter or the BGLOD if you’re old enough to remember that one.

        • MattfromNikon

          lol yeah, I think I’m old enough.
          I have shot with the F5 and the most recent Nikon pro bodies and never, I repeat never have had any issues with the shutter on a brand new body straight out of the factory.
          The massive issues and two official repairs makes the D750 quite a “Yugo” DSLR. Something like this has never ever happened before in the history of Nikon.
          Luckily the D750 is an enthusiast camera and not used by pros in general. All the pro bodies from Nikon have never had such embarrassing and annoying issues before.
          The D750 and the D600 are pretty much the leaders in terms of poor and shoddy craftsmanship.
          Some people like to deny the problem exist and they even go so far that they adjust their technique so that the shutter failure becomes less noticeable. I have heard about guys saying that they never shoot above 1/2500sec. just to avoid the problem…lol what is the world coming to…

          • Oh, a brand-new body straight out of the factory? You should have mentioned that sooner. Yes, all of the cameras that I have ever had shutter repair issues with, were cameras that had achieved almost (or more than) double their rated lifespan. Some have even reached half a million clicks, after one shutter repair.

            I use the D750 as a highly professional tool, though. Comparing its feature set against the likes of the D7200, D610, D500, and D810, I’d say that it has more in common with the pro bodies than the consumer bodies. Just because it has an articulated LCD and a U1/U2 style exposure mode knob doesn’t mean it’s a consumer oriented body. For me, the flagship autofocus, shooting speed, and overall versatility make it by far the best choice in Nikon’s entire lineup for professional wedding photography, and one of the best choices for adventure, travel, and astro-landscape photography. I would rather break a D750 and own a 2nd one as backup, than be too elitist to use anything less than a D810. In fact I switched from a D700 and D800e to the D750, that’s how much I found it to be professionally acceptable and reliable.

            I’d like to see more info on just how prevalent the D750’s shutter problem is, for NEW cameras that are hot off the shelf. I simply haven’t heard about the issue at all. By the way, I shoot at 1/4000 sec all the time. However judging by the fact that they capped it at 1/4000 instead of 1/8000, I wouldn’t put it past them to have cut corners in MFG.

            So, I don’t disagree that Nikon’s QC for “prosumer” line products has faltered greatly in recent years, though. the D600 was a complete ball-drop, and the D750 is clearly not made at the same factory as the D5. But I’m still rather confident in the D750 as a professional tool. Considering they’re now $1300 Grey Market, buy two of them and you’ll still come out ahead of a USA D810.

            • MattfromNikon

              Yeah, the enthusiast D750 is quite an “ERR” “yugo” DSLR! 😀
              Several “ERR” messages reported, “freeze issues”, failing shutter mechanism on brand new samples with 0 actuations straight out of the factory, needs a shutter replacement….the list just goes on and on…
              Several thousands of bodies affected worldwide. Just turn on the Internet and follow the discussion…lol

              Most colleagues and professional wedding photographers I know have avoided the D750 because of all these issues. Instead of buying an enthusiast D750 full of possible issues that may or may not appear at some point they look for a reliable refurbished pro body or a D810 & D4s combo.

              Wouldn’t it be a disaster for your so called “career” in photography to have your shutter fail on you during a reception shoot for instance?
              (I know you can have a back-up body but most wedding photogs I know shoot with two bodies at the same time, with two primes attached).
              Some of your clients have probably also by now heard about the “ERR” and shutter failure issues on the D750.

              The D750 has had like 3 official recalls already. It is quite a well known story online and in the whole photography community.
              For professional photojournalism (which is even more serious than “wedding photography” in my opinion) the D750 is totally out of the question because of the limited enthusiast oriented buffer (the D600/D610/D750 all share the same weak and limited buffer).
              Most pro wedding photogs also need a professional level buffer and not a weak limited buffer like on the D750 that fills up after 2.2 seconds lol.
              Also the consumer oriented buttons and controls layout and not to mention “the green little auto mode seeting” which makes the D750 a point and shoot camera makes it very clear that the D750 is aimed at enthusiasts and hobbyists who are maybe for the first time in their “career” upgrading to a full frame DSLR.
              Lindsay Silverman (Nikon USA) stated clearly that the D750 was in the first hand designed for enthusiasts and photographers upgrading from DX to FX.
              And furthermore, with all the enthusiast bodies like the D750/D610/D600 you have to take your eye away from the viewfinder to change some of the settings, and sometimes you even have to dig into the menu system.
              With the Nikon pro bodies such as the D800E/D810/D4s/D4/D3s you can change all the settings without having to take your eye away from the viewfinder.
              All the pro bodies also have a real back button focusing button. With the enthusiast D750 body you have to reprogram one button (and loose the original function for that button) to make it operate as a “phony back button focusing button”.
              The AF system on the enthusiast bodies like the D600/D610/D750 is also not favourable for those people who like to choose the focus point manually and the reason is because on the enthusiast bodies the auto focus points are much more narrower placed than on the pro bodies. Especially in vertical mode (portraits) many photographers have complained about the narrower placed auto focus points in the D750.
              The biggest disappointment in my opinion is anyway the unreliability and all the “ERR” issues. For enthusiasts and hobbyists it may not be such a big of an issue but for professionals who need a reliable tool the enthusiast D750 is not an option. The D750 feels also more plastic because it lacks the full all around magnesium frame as opposed to the pro bodies that all have the magnesium frame all around.
              ps. I have heard that if you shoot in the fully automatic mode (turn on the green little auto mode setting) then the shutter issues and “ERR” issues doesn’t appear so much.
              The D750 can be a nice point and shoot camera for those who like that sort of photography and that is why it has the “green little auto mode setting” 😀

            • Methinks you’re getting entertainingly protective of the Nikon flagship lines. They’re not perfect! In fact in multiple ways over the last decade, as a working pro I’ve actually preferred many of the alternative interfaces / ergonomics. Now that ISO is available on the REC button, how can you possibly say it was a smart idea to put it on the top-left of the camera, requiring total readjustment of ones’ hands in order to change?

              Either way, I’ve spent my whole career being extremely demanding of the customization and mastery of cameras, one aspect being that I do not have to take my eye away from the viewfinder to adjust a setting. The D750 conforms to this extremely strict requirement very well, aside from the bone-headed idea of putting QUAL right between WB and ISO. But thanks to the REC button being re-assigned to ISO, I’m fine. with that. It is annoying how the rear LCD lights up when I try to change my ISO with my eye to the viewfinder, but it doesn’t affect my productivity.

              I really like how the D750 has got U1 and U2 options on a physical dial, IMO that is far superior to the outdated system of two separate customization sections on the flagship Nikons. (The same way that I always thought it was dumb to put the metering switch in a locking dial on the side of the prism; it was far better to have within thumbs reach on my D300 / D700 / D800.)

              I have had semi-pro shutters fail on me mid-wedding, and yes it sucks but that’s a part of life as a working photographer who puts 100-200K clicks on shutters each year. If something is acting up, anything, I grab my 2nd body and keep shooting. It would stink to have a shutter die right out of the box of course, but that’s usually why I only buy new cameras during the down season, when I can take them out for a spin and really master them before going on a high-profile gig.

              I have no use for a flagship buffer, I shoot in CL 95% of the time and never spray-and-pray aside from once or twice per wedding, in which case CL and/or 1.2x crop (plus I always shoot 12-bit compressed NEF) gives me a plenty big buffer. I know of no wedding photographer (who I consider to be worth their salt) who does this, either. (I know / work with 30-50 other wedding photographers if you include 2nd shooters.)

              I’ve never used the AE-L or AF-L function in my life; that button on my D300/D700/D800 served no purpose other than being re-programmed to activate live view, which now has its own button. So again, I actually prefer the singular AF-ON (customized) button of the D750. Aside from the loss of the metering switch, but I’m OK with that.

              I am admittedly a huge fan of focus point spread, which is why I held out so long with my D300 before getting a D700. And why I’m excited to try the D500 and see if its ISO 3200 is up to par for me to go back to DX.

              Having said that, the D810 / D4s was not exactly gods gift to focus point addicts, compared to a D750. The D750 has more AF point coverage than the D610, which was indeed abysmal, and the difference in AF point spread between the D750 and the D810 is probably about the same (or less) compared to the D810 and a Canon 5D mk3. The Canon AF point spread is pretty decent, out-done only by the likes of the Nikon D300 and D500, or the Sony A7R II.

              Just goes to show, it may seem like a point and shoot to some folks, but it’s a bread-and-butter rent-payer to others. And I say that as someone who is extremely strict on standards of professional performance, too; I tried to like the D600 when it first came out, but wound up buying a 2nd D700. I wish the D750 was less amateur-oriented in a few minor ways, and I desperately wish Nikon would step up their QC for all consumer-grade items, but I’ll definitely be continuing to use the D750 to pay my bills.

            • MattfromNikon

              LOL the memory bank system is very popular among real pros already for more than 10 years and even the new D5 and D500 still have them. Also with the enthusiast D750 you can’t even change the ISO without lighting up the back screen 🙂 Only thing the D750 has is built in Wi-fi and tilting screen 🙂
              The U1 and U2 might be useful for those who have quite a restricted technique but the memory banks are more useful for those who demand more out of a camera and have a more sophisticated technique.

            • LOL indeed; that’s a lot of elitist chatter about a matter that many serious pros have already said Nikon is wrong about and ought to adopt the newer style of custom settings design.

              I’ve used both styles of menu banks for over a decade as a full-time professional, shooting everything from commercial work to sports, theater and weddings, and I prefer the U1 / U2 system by far.

              The D750 has its annoyances that are clearly “prosumer oriented”, especially the rear LCD lighting up to change ISO, but of all the things that could be more like a flagship body I wouldn’t count the custom settings bank to be one of those items.

            • MattfromNikon

              Naah the U1/U2 system is good on the enthusiast bodies but it’s too limited for professional use on the pro bodies.
              The memory banks system is far more advanced and offers far more alternatives and shooting/settings combinations compared to the simple U1/U2.
              The U1/U2 system on the D750/D610/D600 is enthusiast oriented as well as the “green AUTO mode” setting which makes the D750 into a point and shoot with fully automatic settings and pop up flash.
              The memory banks have been around for a long time and will continue to do so for maybe even decades to come.
              It’s not about being elitist at all in my opinion. Nikon has acknowledged the need for the memory banks system based on user feed back.
              Each to his own, cheers.

  • MattfromNikon

    One guy at the local photography club told me that 4 members have had these issues recently with the D750. They will for sure send the defective bodies back because of the 30 days money back guarantee period. Reports and rumors online also state that some Nikon repair centers perform poorly and the camera still gives the “ERR” messages after the repair.
    It looks like it is quite a huge problem worldwide. Users in Europe have also started a petition that Nikon must replace the defective bodies and not repair them.


    So glad, and not glad others have this problem. It’s embarrassing when you’re shooting an event and it happens. Then you have to tell your client to wait a second til the camera rights itself. It’s stressful too wondering if it will reset it self. Usually it resets itself after clicking the shutter two or three times.

    • MattfromNikon

      lol that would be quite an embarrassing and unprofessional moment in your “career” as a professional photographer I would say.
      I have heard about guys saying that they try to avoid the issue by never shooting faster than 1/2000sec lol. The workaround for “the professional” could also be to simply tell the customer that you have to switch batteries, but I guess that explanation only works for one reset….lol you can’t switch batteries all the time…

  • BrainBeat

    After not noticing it happen my last job on Saturday it turned up and meant I missed a shot that I wanted to take. It also seemed to not go away for me when I removed the battery too and only cleared once I pressed the shutter a few more times.

    • MattfromNikon

      Sorry to hear about your bad experience with the D750.
      The D750 is truly a body for enthusiasts and hobbyists who can afford to miss a shot every now and then.
      Some people have also said that if you shoot in the fully automatic mode using the “green little auto mode setting” all these issues and “Err” messages seem to vanish.
      Maybe one should try to use the D750 only as a point and shoot DSLR camera…just sayin’ 😉

      • BrainBeat

        I would not call the 750 a real Prosumer camera as while it does still over auto modes it has everything I need in a pro body for what I do and is also likely too expensive for most who are not really serious. I have also done over 60k shutter movement on my body so far so I guess I can take a few errors every so often but still was a shame it happened only after seeing this story.

        The thing about when it happened to me my camera was not using a fast shutter speed and was for sure under 1/200th/s as I was using flash with it indoors at night.

        • MattfromNikon

          Let’s hope it doesn’t get worse.
          But I’m afraid that with electronics and cameras in general those issues doesn’t repair themselves….(you won’t wake up one day finding all the issues suddenly gone) most likely the issues will increase from time to time.
          My advice is send it to Nikon a.s.a.p.
          But be prepared that the turnover time can vary anything from 1,5 weeks up to 2 months.
          Nikon repair centers around the world are being flooded by the faulty shutter and “Err” issues…so you might have to get another body meanwhile they “repair” your body.

          • MattfromNikon

            ps. Also remember that some of those so called “Service centers” are more half-assed than what the others are so there’s no guarantee that when the body comes back to you it will be free from all those issues. Some users have reported that even after the so called “repair” some of the “freezing issues” still persist. The best thing would be to get a new body and not a repaired one. There’s a petition online for those users who demand a new body.

  • Dennis Yarbro

    Sent my d750 off for the shutter flare and subsequent replacement “fix” When I got it back, first attempt resulted in “Err”, next button push released the shutter, but failed to write to the card. After several lens swaps and card swaps per Nikon help line, returned camera for repair. They could not find a problem. Received second time, same result, first button push, “Err”, then release of shutter. Did not write to the card. Replaced the third party battery with Nikon battery, works perfectly. Thing is, third party battery was no problem till sent in to Nikon for shutter replacement. But at least I know what the problem is.I think they upgraded the firmware and now it detects whether Nikon brand battery or not.

  • Patrick Feldhusen

    i have this problem, too. i use 35mm DX 1:1,8G, 50mm 1:1,8G and 85mm 1:1,8Gmm. all nikon.

    also at the first picture i can’t use a ttl-flashlight with 1/200 or slower. there is 1/3 curtain in the picture.

  • Gavin Day

    Had this issue last night at 1/4000, camera ceased functioning mid-shoot. Hasn’t worked since.

    Called Service Centre, my serial number is affected by the previous Service Advisory issues *but* this ERR message is being treated as another problem entirely, Nikon can’t confirm if it’s related yet.

    If your S/N is part of previous Service Advisory recalls, the lead time for repair is up to 6 weeks. They’re staggering them due to overwhelming amount but they aren’t treated as critical.

    This ERR message supercedes Service Advisory and you must call Nikon who’ll put additional note on your service request to push ERR faults to front of the queue.

    Hope this helps if you’re having same problem.

    • Gavin Day

      PS. I’m UK based, can’t speak for other countries

    • MattfromNikon

      That’s pretty bad for a camera straight out of the factory to have such issues. I heard about people waiting for 2 months before getting the camera back from the service center. Light and matter made the following statement:

      “Nikon has recognized that units produced between December 2014 and June of 2015 were also affected, adding up to a nine month span of shoddy craftsmanship”.
      Some people already gave up on the D750 and moved on to another camera because of all the fuzz.

  • MattfromNikon

    The Internet is full of reports such as: “Err” lock ups, flare issues, faulty shutter mechanism and replacement of faulty shutter….the list goes on.
    Some bodies are perhaps not affected but that was also the case with the D600.

    It also seems that these issues doesn’t occur every time you use the D750. Some users have said that they shot for about 2 hours and suddenly the camera stopped working.

    Nikon has made several official recalls on the D750 and the service centers around the world are getting flooded with shutter replacements according to a Nikon rep I talked to a few months ago.
    I have talked to service centers for example on the east coast and the impression is that: they are flooded with shutter replacements….also in Europe the turnaround time for the shutter replacement is quite long. So for those who want to get their shutter replaced be prepared to wait for awhile. Also some users have reported that when the camera comes back from the repair it still has some issues.

    They have already started petitions for those D750 who are affected.
    Here is the link to one of the petitions online:

  • Markus Tullius

    I received my D750 back from the shutter replacement 3 weeks ago and the “Err” messages still appeared sometimes when shooting. I also noticed some debris in the viewfinder that wasn’t there before they repaired it. The camera did not freeze and lock up anymore but the “Err” messages showed up sometimes and the blinking green light seem to take much longer than usual. I managed to get a good deal on a D810 so I finally got rid of the D750 and traded it in for a D810. Sadly it seems that I was very unlucky with my D750. My new D810 is awesome and it feels better in every way…especially printing at high ISO and also the buffer is decent.

  • my 750 is now doing this on the first frame, every time it is turned on. In to service!

  • JKris

    My camera too have similar issue, mirror locks up during first shot, even at 1/320. This happens every time after cold start (few hours of non-activity). Second shutter click resolves this issues (at present). According to Nikon’s service advisory, my camera is not affected!!! Nikon is treating the D750 users exactly the way they initially treated the D600 users. I think it is time for another class action law suit.

  • photomanayu

    My D750 was working fine for about 1.5 years and now I’m having this exact issue.

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