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Nikon is replacing some D600 cameras with new D610 models

Nikon-D600-replacement-for-sensor-dust-issues
Since the Nikon D610 was announced as the solution for the oil/dust issue present on many D600 cameras, I have received several reports from readers (mainly from Europe) who were able to get a new D610 camera from Nikon as a replacement for their "dirty" D600. In some cases (I believe it was France), a small fee was charged for getting a brand new D610 camera.

I recently received a similar report from the US - see the above screenshot. I have no idea how Nikon determines who can get their D600 replaced with new D610 camera. Maybe if you use it professionally or if you have sent it already too many times for sensor cleaning - I really have no idea. The standard procedure for the past few months has been for Nikon to replace the shutter mechanism in every D600 they receive.

This entry was posted in Nikon D600, Nikon D610 and tagged . Bookmark the permalink. Trackbacks are closed, but you can post a comment.
  • dgr

    Trying to turn their rep around?

    • Andrew

      No, just exceptional customer service. The Internet era blows everything out of proportion. Companies (like Nikon) who treat their customers right will keep them coming back. Microsoft needs to do the same thing. Windows XP security updates is expiring, so now that Windows 8 is available, they should allow Windows XP owners to upgrade to Windows 7 for only $29 and not $99. If Apple can give a give its users low cost upgrades, surely Microsoft can. Companies that keep milking their customers will eventually lose them.

      • Alex

        Oh come on, Windows XP is a 13 year old Operating System. “We should send Microsoft a message, cos we want to pay less than $3 a year”? Get real…
        Fair play to Nikon though…

        • Andrew

          Apparently you are not aware that hundreds of millions of people are using Windows XP. You need to get real – the real world is about what people are doing and not someone’s theoretical perception of old. Windows XP functions about 90% like Windows 7 on PCs that have modern technical specifications like USB and RAID.

          • Mansgame

            You sound clueless about software. It’s obvious you work for Nikon since they know little about software as well!

            XP was not made with security in mind because it wasn’t an issue at the time. Windows 7 is built on a completely different architecture and pretty much all systems sold in the last 5 years are on a 64bit platform.

            • Andrew

              Well, I have a Masters Degree in Computer Science and I happened to have developed software for IBM. Microsoft does not issue security updates for Windows XP? WOW, I have nothing more to say. Do yourself a favor and go have a discussion with someone else, I do not have the time for you.

            • mikeswitz

              Actually no one has time for Mansgame, except maybe his mother.

            • Mansgame

              Or yours ;)

            • geekologist

              Andrew… i can tell, you are not getting laid….

            • Mansgame

              I highly doubt that you have an MS in CS, but if you do, you certainly aren’t a working programmer as most of them are getting ready to work with Threshold in a few months (that’s the next version). Also, look it up, Windows Vista, with all its issues was the FIRST windows OS developed with security in mind. XP updates have been more reactive but to Microsoft’s credit they’ve kept up for 13 years. YOU are whining that they are going to stop it. Just go to Sam’s and buy a $400 laptop. It’ll be much faster than your Viao.

            • Andrew

              Your 13 year claim is incorrect, but first a rebuttal.

              Oh, I also have an Electrical Engineering degree and I know how to simplify the design of logic circuits to reduce cost using a concept (which I also taught students from two different universities) called Karnaugh maps. I hope that does not make you sadder. Thought I should add this little tidbit to depress your pride in your ability to assess a perfect strangers credentials, since you pride yourself on your aptitude. I have generally observed that the traits people accuse others of (like lying) are quite often the very same traits they exhibit.

              If you would for a moment expand your thinking beyond selfish aims, what about the millions of people in India and around the world (whose income levels are not as substantial as Americans) who purchased a Windows XP computer in 2007, the same year Microsoft replaced Windows XP with Windows Vista, who have owned Windows XP for only 7 years? It is unconscionable to expose them to vulnerability if they do not pay-up.

              But why am I speaking to you, you don’t even seem to understand that a person who bought a Windows XP based PC 7 years ago has only received 7 years of Windows XP support from Microsoft and not the 13 years you have repeatedly claimed, yet Microsoft makes $20 billion in profits every year from money that has been derived in large part from their Windows monopoly. But hay, I guess the reason we disagree so much is that at a fundamental level, we are simply not alike.

            • Aldo

              Pulling out degrees and belittling someone doesn’t help your argument… it makes your seem rather lonely.

            • Andrew

              Maybe you have a point, I will remove it least others are distracted. Thanks.

            • Mansgame

              You might have some credibility if you weren’t praising Nikon earlier for their “exceptional customer service” after they denied any problem existed. What about all those guys in India who are dealing with oil spots on their sensor? What bout those guys in India?

              If someone is so poor that after 6 years, they can’t upgrade their software then they should be introduced to the wonderful world of Linux. I hear Ubuntu is nice.

            • Andrew

              Your statement about “credibility” makes no sense especially coming from you; so be careful what you say about people ;-)

              I see a double standard here – a concern for oil spots but none for the millions of lower income Windows XP users. And your answer is for then to dump their Windows XP computer and go and purchase Linux? A total lack of empathy!

              Here is a more reasonable comparison, Nikon’s exceptional service centers wipes D600 customers sensors before a fix was available. When a fix was available Nikon equips their service centers to replace the shutters.

              Now here is the contrast, Windows XP security updates are discontinued. Millions of low income users and out of work Americans are asked to pay full retail license for Windows 7 upgrade in order to secure their computers. So please think before speaking as opposed to being disagreeable for the sake of being disagreeable.

            • BM7465

              I agree with you Andrew! Canon needs to start releasing new firmware for their D60. So what if it’s 13 years old? Plenty of people bought them in 2003! I want video and live view on mine.
              Love how a computer “expert” like you is using 7 year old computers and a 13 year old OS. Are you you designing new brushes for MS paint?

            • Royl

              Actually, NT was the first MS operating system designed with security in mind, and that was long before XP. Perhaps you are too young for this discussion.

            • Sowhat

              Degree? You have developed software? Really? WOW!!!! You’re the man!!!!!!!!!!!!!!!!!!!!! WOOOOOOOOWWWWW!!!!!

            • Skay

              He develops software on his 7 year old XP and Sony Vaio laptop

            • Skay

              Why would you buy a Vaio? Those suck.

            • http://www.naturalvolo.it/ michele perillo

              Ahahahahahah! Ever heard of Service Packs? your next statement will be that Win98 did not require any security update!

        • Alex

          Oh man, it gets worse! If Apple can give its users low cost upgrades (after they’ve sunk $2,000 with Apple on a new Mac), surely Microsoft can (after they’ve…bought no hardware from Microsoft)… oh…

          • Andrew

            Your sense of reality is really self-serving. Why not talk about Apple computers selling for less than $1,000? I can also argue that Windows gaming PCs sell for as much as $5,000. So please get real and not argue for the sake of arguing.

            • Alex

              I know we’re off topic here(!).
              Andrew, I don’t mean to be offensive. The point I was trying to make is that you expect Microsoft to maintain software updates for a 13 year old Operating System for free – for which Microsoft only received less than $100 13 years ago. It’s simply not realistic or financially viable for them to do so.
              In comparison, Apple also manufacture the hardware on which the Operating Systems runs. Apple hardware is also high margin, unlike the low margin sub-$250 Netbooks on which Windows XP shipped not too long ago.
              Your point about Windows gaming PCs is my point exactly. Microsoft net the same revenue from a low-end Netbook as they do for a $5,000 PC, since Microsoft don’t manufacture the hardware. Apple on the other hand also manufacture the hardware, so make a vastly different revenue from a hardware sale, be it Macbook Air or a Mac Pro.
              I don’t mean to offend, really, I just don’t think you’re comparing apples with apples (no pun intended).The two organisations have totally different revenue streams.

            • Andrew

              You are seemingly making a good point but you have made a big omission. You have overlooked the part that historically Microsoft has made much more money from Windows PCs than Apple has made from the Apple Mac. Microsoft dominates the market for operating systems on PCs with over 90% market share. As a result their revenue on PCs has been much higher than Apple’s. In fact, over the past thirty years, Microsoft’s hold on the PC market has been a “de facto” Monopoly! It is only recently with the advent of the tablet PC that the whole dynamics of the personal computing marketplace has changed dramatically.

              Microsoft has made all of the profit it needs from the Windows XP computers we are discussing here. Nowhere have I argued that Microsoft should continue to support Windows XP indefinitely. Providing a $29 online download/upgrade to Windows 7 will provide Microsoft with tremendous revenue. They provided a $39 upgrade from Windows 7 to Windows 8 a few months ago so what I am arguing for here is not unrealistic. In fact Microsoft’s revenue from the Windows 8 promotion was less than the $39 price since the Windows 8 Pro upgrades were being sold at retail outlets.

              I think our discussing this issue in this forum is quite relevant since folks need to know anyway that their Windows XP computers will soon become insecure. Imagine banking information being compromised because of new vulnerabilities in Windows XP.

            • Mansgame

              Hey Genius, Apple is a hardware company. Microsoft, during the time XP was made was mostly a software company not counting keyboards and mice.

            • Andrew

              What is your point?

        • malez

          yeh totally unfair

          they should be offered vista instead

        • http://kyleclements.com/ Kyle Clements

          I have less issues with XP than I have with 7. Fortunately, Vista inspired me to jump to Linux and I very rarely have to look back to the headache that was Windows. DarkTable is excellent for photo processing.

          • Mansgame

            I’m sure DarkTable will be around for as long as Adobe Lightroom will be around.

          • Andrew

            While I was developing applications for satellites in geosynchronous orbit around 1995, Windows 95 was a train wreck. Multiple times a day our corporate systems were crashing with GPF (General Protection Fault) errors. Microsoft had just bomb shelled IBM’s OS2 operating system for personal computers. But Windows had monopoly dominance so we all had to live with it. In college, I programmed AT&T’s Unix based 3B2 minicomputer, those were fun days of programming, but you still could not escape the Windows world. Moving forward, everyone thought Linux would takeover the world, but with Google’s Android and Apples’ onslaught with the prevailing smartphones and tablet PCs attacking from all sides, the days of Windows may be soon be over for the consumer market.

            • http://kyleclements.com/ Kyle Clements

              Windows XPsp2 was the first time Windows ever felt good. before then it was a non-stop comedy of errors. One little application crashed? the whole system goes down…

              My friend’s Dad was an OS/2 developer; he’s still bitter about it, and towards Microsoft.

              Everyone talked about Linux eventually getting it’s day. “Next year will be the year of Linux on the desktop!” Who would have thought that the desktop as our primary computing platform would come to an end before Linux had it’s chance to shine on it.

            • KELLAR

              remember that the story is not built on mental utopias,(even they are right) but on money and personal convenience.. if you think in an utopical way you make me think about:

              http://cdn.frontpagemag.com/wp-content/uploads/2012/05/120501lenin.gif

            • Andrew

              Surely we must have ideals. Surely we must provoke the status quo. The people you refer to in your picture do not uphold democratic principles, they do not argue with words, they wield the sword!

              What we are doing in this forum is to educate, to inform, and to be changed. I don’t mind controversial views or expressing one since it allows others to react and helps us adjust our thinking. So I am as much indebted to those who agree with me as to those who disagree – not so with your man in the picture!

        • Harold Katz

          The camera is obviously defective since it was replaced in less than a year with an essentially identical fixed model! They need to bite the bullet and recall the old models otherwise a class action suit will do it for them.

      • boink

        talking about XP in a oily sensors discussion, is like she talking about ceramics during a one-night date…

        • Andrew

          It seems as if the Canon sympathizers are out in force tonight. Talk about entering a bees nest!

        • Andrew

          We have had many oily sensor discussions, and I assure you we will have more in the future.

          But we all need to take a collective break and realize that our Windows XP computers may be exposed to serious vulnerability once security updates are discontinued. I am providing a great social service to photo enthusiasts at this forum by helping to draw more peoples attention to the impending crisis. You may not have such a need but I assure you others will thank me ;-)

          P.S. Those memorable picture albums could be wiped out in a heartbeat on your Windows XP computer if compromised. But also the software applications that are installed on your computer may be destroyed and you may not have the original disks. But as always, please backup your data.

      • Truth

        Until OSX gains 51% of the total world userbase…Microsoft can price comfortably for their OS.

      • fjfjjj

        Clearly you’ve never sent your camera to Melville.

        • Mansgame

          dude is using a 13 year old computer. His camera probably requires flash powder.

          • Andrew

            Yes, this dude owns a four 2005 Sony VAIO PCs that are absolutely functional. He also owns an Intel i7 based computer for software development using software such as Microsoft Visual Studio for C# development among others. Lets see, my iPhone has 64 GB of memory, but I guess you are all over your Samsung.

        • Andrew

          What does that have to do with anything. In a perfect world everything will be perfect. But with modern day engineering complexities, you as a consumer may experience problem but in most instances can return a product if it has a manufacturing defect. Many people did. Unfortunately some were unable due to personal circumstances. If you experienced a problem, I sympathize with you. Please do not take offense for a statement that was not directed to you.

          • fjfjjj

            If you think Nikon treats their customers right, you’ve obviously never sent your camera to Melville. What’s so confusing? I am, as ever, entertained by the defense of manufacturers’ violation of implied warranty across entire product runs, putting the onus straight onto the consumer to bear the various substantial costs of loss-of-use.

            • Andrew

              We treat these manufacturers like our parents, not appreciating all they are doing for us just like complaining that our parents are not letting us stay out late at night at our friends house and not realizing the harm they are protecting us from.

              You are free to believe anything you want to believe if you so choose to – just like some people are convinced that aliens exist, but that is your prerogative. You have to be willing to self-correct your perceptions, no one else can do that for you. I have been critical of Nikon as can be seen from my previous articles. But overall, there is a lot more to like about Nikon than dislike, a lot more in fact than its major competitors in the photographic industry.

              In regards to your statement, there is not even a slight hint of violation of implied warranty as you are wrongfully accusing them, much less using your broad stroke against their entire product runs. Just say it plainly, you want a new camera from Nikon which I can sympathize with. But why make wrong accusations or try to drown the ship just to satisfy your personal needs? I see companies no differently from people since companies are an amalgam of people. If I sent my camera to Melville and they do not provide satisfactory service, then I would send it somewhere else – though I know it is not always convenient. But what is clearly not confusing is that I have not heard legitimate complaints that Nikon does not honor its warranty or provides less than exemplary service – not to say that it is always perfect.

            • umeshrw

              “If I sent my camera to Melville and they do not provide satisfactory service, then I would send it elsewhere – though I know it is not always convenient.”
              — Really?

            • Andrew

              I am not much familiar with Melville. If by Melville she is referring to a particular service center, then yes if at all possible I would look for another service center. I purchased my car from a particular dealership, and regardless of who (i.e the mechanic) serviced my car or the complaints I filed even with their manager, I still received the same bad service.
              — Wouldn’t you?

            • umeshrw

              Ilive in india and don’t know anything about melville either. The “really” was about not complaining and bearing with it pleasantly even if a NIKON SERVICE CENTER is unable to repair your camera and you would go to OTHER NIKON SERVICE CENTER .

            • Andrew

              OK, now I understand your point. It is important for consumers to complain with the hope that at least if their issue is not resolved to their satisfaction, others would also complain and that hopefully the collective outcry will bring about change.

            • EJP

              Melville, NY USA – one of Nikon’s two major service centers in the USA, the other one being in the Los Angeles, CA area.

            • Andrew

              Thanks, it is great to know.

            • Mansgame

              Try that and let us know how it’ll go. They’ll give you the shipping label. You don’t really get a say. And this great company is not selling parts to local repair shops anymore. That’s your great company. What do you do there again? Software you said?

            • Andrew

              I feel for the local repair shops and people who want to earn a good living. Maybe Nikon want’s to control the customer experience more precisely since any bad experience will be widely distributed and exaggerated on the Internet.

        • Steve

          Ditto that. A complete train wreck operation. Maybe this is a sign they are making an effort to turn that around. I sure hope so!

      • Mansgame

        XP came out in 2001. If your computer is 13 years old, even if Windows 7 was offered free, it wouldn’t run. It’s amazing that Microsoft has offered updates for 13 years as is. Nikon’s exceptional customer service denied this problem 2 weeks after it came out. They couldn’t even support the D600 for 2 WEEKS!

        • Andrew

          I bought my Windows XP computer in 2005. I have already purchased 3 Windows 7 upgrade licenses. But what about the over 400 million people around the world who bought Windows XP computers and cannot afford the $100 upgrade price or whatever they are being charged in their country?

          • Mansgame

            Let them eat cake. Or run Linux.

          • Steven Zara

            Andrew, you are deluded!! How you hijacked a discussion about cameras and turned it into a WinXP discussion is beyond me!! What’s even worse, is that many readers were sidetracked by your silly obsession with Microsoft!!!

      • Mike D

        I wish it were only XP that was the problem. I have thousands of dollars of software that run great on XP, less so on WIN 7 32 bit, and not at all on WIN 7 64 bit. Many of the applications that I use are extremely functional but not updated by their authors and there are no equivalent replacements.

        • Spy Black

          It’s simple. I have an XP workstation running all the software I need for it (mostly audio), and I have a Windows 7 workstation running anything 64-bit (mostly Adobe Suite). XP works just fine. I have no problems with it.

        • umeshrw

          Have you used those softwares with compatibility troubleshooting? That generally takes care of those softwares.

          • Mike D

            Compatibility troubleshooting works well for some not-too-old programs but I have some that simply won’t work in compatibility mode. Of course they do work when I boot up in XP.

        • Kyle Farris

          Windows 7 actually comes with a “Windows XP Mode” which is essentially an XP virutal machine that will allow you to run some XP-only apps. Have you tried that?

          • Mike D

            Kyle, yes but it takes a while to switch back and forth between WIN 7 and XP. I also have a WIN 7 64 bit ASUS laptop which was reformatted and placed in WIN 7 32 bit. Some of my really old stuff works on 32 bit but not 64 bit.

            • Kyle Farris

              In my experience, it runs in a windowed-VM. So, there’s not need to “switch”, per se. Just minimize the window. Granted, you’re going to get a performance hit running a VM on your machine while working on other things. More RAM, the better. Obviously, it’s not a “perfect” solution, but, it might be better than dual-booting or using two different machines for some people.

      • El Aura

        How do you determine what a ‘fair’ price is? You seem very certain that $99 is unfair. So on what is that indisputable moral argument? That is is out of proportion with what full version (ie, non-upgrade) cost? Really, I have trouble imagining arguments that $99 for an OS upgrade which for most comes after more than two or three years of not paying for an update. Compare that what a large proportion of people pay for their cellphone contract or the their cable bill every month (not every four years).

        One way is look at the incremental benefits a product brings and compare that with the incremental benefits you get from other products. While MS was selling a standard version of Windows for X and asked X+80% for adding a small list of features, one could put the two in perspective.

        Not too long ago Apple was charging $129 every two years or so for OS updates and everybody thought that was cheap compared to Windows (depending on the version).

        • Andrew

          You are raising some good questions which is quite easy to answer. When Microsoft came out with Windows 8, they made available to retailers copies that were promoted for as low as $39. So in my opinion, $39 sets a benchmark that is indisputably objective for the retail pricing of a Windows update. Apple has also priced their operating system that low.

          Now at $39 for a Windows 8 upgrade, the retailers may make a profit of $10 for selling the product. So Microsoft’s revenue most likely is $29 which no doubt has been calculated to be reasonably profitable. Based upon this scenario, it seems the ethical thing to do is to allow Windows XP users to be able to upgrade to Windows 7 at a similar price, one that would make more people to act. Microsoft’s monopoly dominance of the PC market (which has been proved by the Government pursuing years of legal actions against her) has enabled her to set prices at a monopoly level to great benefit to Microsoft.

          Apple makes a margin of 35% on her products which is unprecedented. Apple is a boutique company and so should not be considered in any reasonable discussion. Now IBM’s profit and that of many large corporations was years ago at about 7%. The margin for many PC makers is currently at less than 10%. These are the types of margins for companies that are not monopolies.

          Microsoft’s profit because of its Windows and Office monopolies is about $20 billion a year. Remember how Microsoft destroyed WordPerfect and Lotus by bundling Office with every computer that was sold, and once they controlled the market they stopped bundling the product? I assure you that at $29 for Windows XP, Microsoft would not be giving anyone a gift.

          • LeadWrist

            When you purchased XP, you were given a software support end date. It’s part of the EULA. I will save you the searching for it: http://windows.microsoft.com/en-US/windows/products/lifecycle Next, you are trying to make informed decision using very little information. The only piece of information you have is that windows was discounted and that is it. You do not have any information MS arrived at that number. At the end of the day MS is a company who answers to it’s shareholders and no one else.

            • Andrew

              This is the reason for the demise of many companies when the interests of their shareholders are held above those of their customers and employees.

              When the price of oil reached new heights and families experience great hardships while the oil companies enjoyed new windfall profits, it turned consumer sentiments against them. If consumers suffer a similar fate with Windows XP while Microsoft reaps new gains, I assure you that those gains will be short-lived.

              Shareholders do not build nor run companies, and that is why Jef Bezon of Amazon has repeated ignored shareholders demand for more profits in place for market share. Sure we cannot make any prediction with certainty as to what Microsoft’s true costs were for the Windows 8 upgrade promotions, but I assure you that their books will soon reveal their profits from the Windows XP debacle and no amount of publicity stunt will rescue the ship.

            • LeadWrist

              It’s easy to state many companies, but can you name some without being anecdotal? It would be a far better conversation if you provided substance to which one can debate. Simply keeping it anecdotal with no specificity basically reminds me of a saying, never argue with an idiot, they will only bring you down to their level and beat you with experience.

              Don’t quiet get your oil point, looking at the crude oil price over 10 years it’s showing a healthy rise… http://www.nasdaq.com/markets/crude-oil.aspx?timeframe=10y

              I remember when crude oil was at $45 a barrel, now days it’s hovering at 100-110$ a barrel. So there goes that argument.
              As for Amazon, his open letter is basically trying to get the investors to not push him on returns. Wow, talk about nice. I wish I could tell my boss to not gauge my performance. On the flip side, again, you bring simple arguments that require non-simple analysis. Amazon has poor worker treatment, strikes in Germany for better wages and workers in US have terrible conditions. You can’t pay employee’s well and also keep prices low. The economics simply don’t work.
              But back to my original point, when you bought XP you where given an EoL date. You are ignoring this or you simply bought the product and figured you would whine later. It’s basically like me going out to dinner, getting the bill, paying only what I thought the meal was worth and walking out.

      • dgr

        While I do agree a lot gets blown out of proportion, every time I hear about denied warranty coverage because of “impact damage” I cringe. Exceptional customer service would not hide behind that.

        • orpickaname

          Well everyone should know that it’s a standard practice to wrap your cameras with inches-thick shock absorber cushion — or simply with pillows. ;)

        • Andrew

          My heart goes out for customers who have experienced issues with their cameras. It is a risk for companies to manufacture sophisticated new electronics and also a risk for early adapters. But I have not heard of any denied warranty coverage.

          I think there is a feeding frenzy on this particular issue and with a headline announcing that people are getting a free replacement, even the many whose cameras were flawless would wish to have theirs replaced. I think we are living in a no win situation where people whose pictures are practically perfect are examining them under the microscope for minute imperfections because of the many reports.

          I see no hiding, especially since the problem was acknowledged and a service advisory was issued.

  • orpickaname

    “Dirty six hundred”. I like the sound of that.

    • orpickaname

      All in good humor, I should add… ;)

  • Aldo

    I’m gonna keep taking mine for cleaning to see if I get “lucky”

    • AM

      Nikon should just recall all D600’s and replace them with new D610’s.
      After all, we, D600 owners, were the ones who made the D610 possible when we asked for 0.5 more fps, quiet continuous mode, and improved auto WB.

      • Aldo

        I paid 1500 for it… I don’t feel cheated or anything… but those who paid full price should get a d610 replacement no questions asked.

        • AM

          I paid 2 grand kit lens included. I also don’t feel cheated. In fact, in more than 1 year of use, I have only wet cleaned the sensor once.
          Anyhow, Nikon should give me a brand new D610 and let me keep the D600 as a compensation for all the emotional distress I’ve been through.

        • http://kyleclements.com/ Kyle Clements

          I paid 2 grand for a D600 about a month after it’s release. The first time I brought it in for service, they just cleaned the sensor, and the dust/oil issue eventually re-emerged. The second time I brought it in for an unrelated issue, (communication/mounting errors with D lenses) they replaced the whole shutter and cleaned the sensor as a bonus…all for free.

          I don’t feel cheated by Nikon over the D600, I don’t feel like I should demand a D610 replacement, I eventually got a working camera that takes truly fantastic pictures, but then again, not everyone works a 5 minute walk away from the service centre and can drop it off in person.

          • Capo99

            Same thing with me. Went in twice within 8 months for cleaning. The second time shutter mech was replaced. Funny thing as I was waiting for it to be returned the second time I wrote Nikon Canada and Nikon Japan complaining about their lack of action on a permanent fix and it came back with a new shutter. Nikon Canada did get back to me with their repair information, but I never heard from headquarters.

            • http://kyleclements.com/ Kyle Clements

              The Mississauga service centre? If so, there is a chance our cameras hung out together for a bit. Oh, the stories they could tell…

          • Aldo

            It is in fact a fantastic camera… and tbh it isn’t that big of a deal to me… but I’m trying to keep it serviced while the warranty is active so that I can pass on the benefits to the next owner when I sell it. Also to some photographers shipping the camera isn’t really an option because they need it for work (myself included) and can’t be without the camera for more than a few days (which only makes taking it personally the only viable option).

    • umeshrw

      Is this the same one you got recently after replacing that D800?

      • Aldo

        affirmative

    • Aldo

      ***UPDATE*** took my d600 for another cleaning… walked out with a d610 Thank you NikonRumors!!!

      • http://nikonrumors.com/ Nikon Rumors

        Seriously?

        • Aldo

          Yeah! I dropped it off on Tuesday and asked if there was an alternative to the dust issue. I was offered a replacement or the money back. Waited a couple of days for approval and today I got a call from them saying that my new camera was ready for pick up.

          • http://nikonrumors.com/ Nikon Rumors

            Cool, I am glad my post was helpful. I wonder why Nikon did not do this from day 1.

            • IslandNature

              I just got a full refund from Nikon Canada today for a D600 that was back and forth for servicing over the course of last year – in my case, they told me that a replacement wasn’t an option but they would refund me the full cost of the camera. Excellent, if a little late, customer service. Now have to figure out what to do with the refund…

            • http://nikonrumors.com/ Nikon Rumors

              I think Nikon changed their policy.

            • Bob

              Can you let us also know which Nikon location/country?

            • Dave Ingram

              Originally dealt with the Richmond BC office and they passed me on to the main office in Mississauga Ontario, Canada. It was a Nikon rep in the head office who responded to my issue.

              Logged in using G+ so Disqus handle is different : )

          • Bob

            Which Nikon location did this happen at?

            • Aldo

              Los Angeles in the US

            • jshaw6000

              This made me really excited since I just got my D600 serviced there a couple months ago.
              Are you a repeat customer? I’m curious if they’ll only swap out for those that have been back a few times for sensor cleaning. Also, did they charge you extra?

          • Amit

            Hi Aldo,

            I am also getting replacement for my Nikon D600. They already delivered parcel to my address. What should I expect in the box. Just D610 body or body with all accessaries ?
            Refurbished or Brand new camera ?

            Thanks in advance !!!

      • Amit

        Are they replacing cameras within 1 Year warranty ?

        • Aldo

          Honestly I do not know… my guess would be once your warranty expires, you are less likely to get a replacement.

  • broxibear

    Nikon should have done this from the start…now they’re going to get abuse (and rightly so) from those who had “repairs” to their D600.
    Big mess.

    • Aldo

      no abuse sir… the spots are there after shutter replacement for another 10- 15k shots

      • lord eels

        don’t buy such a low end camera, next time.

        • Aldo

          thank you for such wise words…

          • Rob

            I think his words were tongue in cheek (I hope?)

            • orpickaname

              We can hope. But you can’t prevent people from feeling offended, can you?

              (tongue in cheek)

            • umeshrw

              ” you bought the lowest end full frame camera ever made, what did you expect. you cheapskate.”
              From his next post….
              p.s. He has a reputation to keep.

    • Kristopher Doucet

      sent mine in, got it back February 24th,press release issued on the 25th stating that they were going to replace shutters tested my camera that day and oil spots were still there after claiming service was done?!..SENT IT BACK IN THE 25TH ,got it back on the 17th of march,here we are the 21st of March and the SPOTS ARE BACK WORSE THEN EVER! I’ve written a nice little letter and i have requested they KINDLY replace my body with a 610. This will be 6 weeks damn near consecutively with no camera, and i sell prints for a side source of income. This has hurt me tremendously and to boot the first time i sent it in they did not do anything other then clean the low pass filter,then i resent it when they fully knew they were gonna have to replace shutters..obviously shutters ARE NOT the issue here,cuz if they were my camera would be working fine (3 days and maybe 500 shots?! Unless they are using shutters that are defective ones from the defective line of parts, or perhaps not even changing them at all..That is just BS and i am now involved in one of the 4 class action lawsuits filed on behalf of D600 usrs. Also in China the Chinese goverment has compltely recalled all D700’s and will not be selling them anymore. It wont be long until others follow suit. Just choked right now,the 610 selling less for the 600 so is the 700 just give me one of the other FFS!

  • PatrickNiddrie

    I sent mine in and they kept it for three weeks, so I figured they switched out the shutter. Alas, a after a month of shooting, shots at f/11 or above are all speckled with oil. You’re losing me, Nikon.

    • lord eels

      you bought the lowest end full frame camera ever made, what did you expect. you cheapskate.

      • Aldo

        since the other nominee got deleted… you are now the stupid comment of the day.

      • PatrickNiddrie

        I spent $2,100 on a camera. It should work, or the company should fix the issue. In addition, I’ve owned lower-end Nikon cameras that didn’t have this problem so there was no reason to think that there would be an issue. Have a great day!

        • orpickaname

          Classy response! :)

    • lord eels

      how do you think they got the price down on the d600? oh yeah, build quality.

      • Mansgame

        so what’s in your bag?

        • Aldo

          Df for sure…

      • Horacio

        i can’t afford 2 d4’s to back up my d4’s so the dirty600’s had to do it…answer whats in your bag?

        • lord eels

          2 d4s and a d3s

          • Aldo

            So a 1300 dollar camera out resolves your 15k dollar investment… now I know why you are mad.

            • lord eels

              you are the perfect market for the d600, both cheap AND ignorant. you get what you pay for, child.

            • Aldo

              D4 wet dreams are only for grown ups…

            • lord eels

              I use this all day long. I do this for a living, child.

            • mikeswitz

              We think not, child

            • lord eels

              so what’s in your bag, btch.

            • Spy Black

              So big shìt. This guy took these shots with a point & shoot: http://tinyurl.com/nqfef9u
              Let’s see what you got that’s better.

            • Aldo

              you forgot to photoshop your second d4 and your d3s?

          • Mansgame

            Those are pretender cameras. No Phase One’s?

          • Carpaccio

            Lord Eels: I don’t know if you are either too dumb or just plainly half brained…

            The price of the product is not relevant at all, what’s relevant is that the product should work without having issues, the warranty card is the same for a D4,DF, D800, D600, D7100 or a D3300.

            Oil spitting shutter mechanisms are a design flaw much like:
            -the focusing issues a batch of D3’s had,
            -the Pentaprism alignment problems of a batch of D800´s had
            -The color shifts in the LCD screen of a batch of D4’s had

            Pro cameras that are “expensive” and by your logic should be flawless had their share of problems too.

            And the same happens in Canon, Pentax, Sony, Olympus, Panasonic, etc. they all had their flops with bigger and smaller cameras.

            Your argument about this problem being based solely on the price of the D600 is so beyond stupid that it should be punished with prison time.

            • lord eels

              you’ve really missed the point. and the d600 is not a design flaw, as it does not affect all models. the d600 is a cheap POS. you get what you pay for.you get what you pay for you get what you pay for.you get what you pay for.

      • Guest

        How about it being cheaper because it has less features? To say its cheaper because of build quality is one of the most ridiculous comments ive heard today. If it was a chinese branded nikon knock off yes, but for a company like Nikon to risk its reputation by intentionally lowering build quality to make a cheaper product…. rubbish. Your just jealous because your expensive D4 takes identical pictures to a camera 1/3 its price.

  • SPfan

    Maybe they should have done this for Scott Kelby. Seriously, the only scenario in which I can see Nikon US doing a good turn like this would be in the face of legal action. And probably not even then.

    • broxibear

      Hi SPfan,
      I wonder if Nikon US are capable of doing anything without the ok from Japan anyway. Maybe these replacements of the D600 for a D610 are anomalies caused by a parts shortage ?
      The impression I get is that Nikon Japan control everything pretty tightly, when I asked Nikon UK why the DF wasn’t being sold as a body only their reply was ” Nikon Japan won’t let us”, and they weren’t too happy about it.

      • Sri Lanka

        Nikon appear to be unable to control the UK grey import boys. You can get a Df body from Portus Digital for £1659, and from HDew for £1745.

      • Mansgame

        That was the impression that I got when dealing with Nikon. It seems that the management types at Nikon USA want to be helpful. They are in the US after all and know about customer service. Their hands however are very tied because they are dealing with a backwards mindset of the Japanese business who knows little about customer service nor cares.

  • PeppielePewwee

    Them French should be used to dirt..they never bath..so having a dirty sensor is nothing new to the French!

    • Aldo

      You are here by nominated for the stupid comment of the day.

  • needs

    FAIR DEAL…. if they offer that in USA!

    After all Toyata and Honda recalls thousands of vehicles…..

    • http://nikonrumors.com/ Nikon Rumors

      The screenshot is from Nikon USA.

      • NikonUSER105

        hahahahaha its funny because the screenshot is Nikon USA, but they will NOT replace the D600 for everyone. That person got really lucky or his/her story was good lol

        • http://nikonrumors.com/ Nikon Rumors

          I did not say they will replace every D600 – read my post.

          • nikonuser105

            I know, I jjust dont want these “PRO” photographers thinking they will al be replaced when its not lol.

      • NikonUSer105

        Nikon USA wont change everyones D600 dude, Dont get excited everyone.

        • http://nikonrumors.com/ Nikon Rumors

          well, they did

          • nikonuser105

            not eveyone, Trust

            • http://nikonrumors.com/ Nikon Rumors

              You must work for Nikon support and you are just trying to reduce your work load :)

            • Nikonuser105

              I have my connection but deff dont work for them. =] but ill let him know. Maybe you should tell ppl to call for them to get denied lol.

    • orpickaname

      Has Mitsubishi ever done that too? Just curious

      • Mansgame

        Mitsubishi engines have a reputation for leaking oil in the engine (they have the white smoke) as well. Maybe Nikon hired some of their engineers.

        • Aldo

          when an engine burns oil it is “blue” smoke you see… when it vaporizes water (usually when a head gasket fails) it is when you see “white” smoke.

          • mikeswitz

            Don’t encourage him, it’s Mansgate. See above where he says the Japanese know nothing of customer sevice.

    • CSIROC

      Typically recalls are only for safety issues. Everything else gets covered under the warranty.

      • it fits

        getting a oily sensor is a safety issue… because i am thinking about it and unsafely driving the car…

        • AM

          Well, in that case, it’s the driver the one who needs to be replaced.

      • zoetmb

        Nope. I had several recalls when I owned an Acura Integra and except for one (a possible seat belt tear, I think), none had anything to do with safety. My car was out of warranty at the time, but because I had the issue before I received the recall notice, Acura paid for all my towing charges. Now that’s customer service.

        As for this issue, Nikon’s obligation is to make the D600 work. There is such a thing as implied warranties and I think one could clearly argue that oil spots get in the way of the basic functionality of the camera. IMO, anyone who has to send their camera in a second time for service should get the D610 upgrade.

        As for the comments that the D600 was a low-end cheap camera, I’m going to assume that was sarcasm. No still camera that costs $2100 is a cheap camera. And frankly, if a $200 Nikon got oil spots, I’d expect Nikon to fix it.

  • Jarret O’Shea

    I wish they would go all the way and do this proactively. I sent my D600 in to have the shutter replaced (which they did) and now the spots are back after a few months. Doesn’t exactly inspire confidence that the problem would be fixed if I sent it in again.

    • IslandNature

      Document your issue, ask for a refund or a replacement. I had a D600 and spotting and oil returned after the shutter was swapped out. Had the camera for just over a year and Nikon Canada was very supportive. Might help if it’s been in 3 times or more (that was my situation).

  • Leo

    But, isn’t the D601 the replacement for the D300 ??

    • AM

      No.

    • Mansgame

      D610, and no. The D7000 was the D300 replacement kinda sorta.

  • Spare Part

    Supplies of D600 shutters are exhausted.

  • doge

    such embarrass
    many sadness

    • Mr

      You’re a few months late to the meme madness, buddy.

  • iteo

    Will Nikon charge for a D600 sensor cleaning if the camera is out of warranty?

    • AM

      Yes.

    • Majd Abu Rakty

      yes they will. I even had mine on warranty but I was in a different country from where the camera was purchased and there was no way I would send it back for cleaning as I was using it for my work. I sent it to Nikon in the country where i was working and they still charged me for the cleaning, twice.

  • Mansgame

    Better late than never I suppose, but this is a colossal failure of management on Nikon’s part and it has cost them money and good will. How many times has Nikon cleaned the D600’s? I know people who have sent theirs in 4 times. With shipping, employee time, and parts, that’s a good $500 Nikon has wasted and chances are, it will come back to them again.

    For some people, Nikon has done all the cleanings and then after threats has given a refund. so that’s $500 plus a $2100 refund on a camera that will end up being sold as a refurb for $1300 . Nikon could easily have offered a one time recall, ate up the costs of their failure, and then resold the D600’s ‘as is’, donated them to photography schools, or otherwise been done with it.

    But yeah, good job.

    • RxGus

      I paid shipping + handling on my first d600 return. Each of my other 2 returns afterwards were paid for by Nikon in full.

      I recently started doing the wet-clean myself after I got tired of sending in my camera every 5000 clicks… If I end up with another really bad spot problem on the top left of my camera, I may send it back in now. Not that I need a d610, but resale would be better whenever I go to do that- AND it would be nice to put this whole oily sensor thing to rest for good.

      • orpickaname

        Talking about resale, someone will eventually come up with the idea of rebadging D600s as D610s on the secondhand market (e.g. ebay) … hmmm. Just an idea… :/

  • whisky

    it was Nikon USA’s policy to replace a product if after two repair attempts a problem wasn’t fixed. perhaps Nikon France practices the same policy?

    • http://nikonrumors.com/ Nikon Rumors

      Was this lemon law valid only for cars (total of 3 repairs)?

      • Aldo

        It extends to other products as well… but It is more commonly used for cars.

        • Thom Hogan

          Correct. States like California have fairly broad lemon laws, and those tend to define the default practice. In many places in the US if you have a defective product that can’t be reasonably repaired in two attempts, those laws tend to kick in. As far as I can tell, NikonUSA is following that practice.

      • whisky

        Nikon (LA) replaced my 70-300mm VR after the AF got stuck on infinity (three separate times). this might be Nikon’s solution for a D600 sent in 3 times for the same oil/dust issue? i was told by the desk clerk it was Nikon’s policy, but it could also be our state’s lemon law.

      • ronin

        Lemon Laws are state, and vary by state. For the most part, they are limited to autos. Consumer goods usually defer to broader established laws, and I haven’t heard specifically of any stating a camera must be repaired in two warranty attempts.

    • Mansgame

      In the old days, companies would offer replacements and/or refunds. Now days customer reps are told to never do it unless specifically asked and even then they may be powerless. The people who have gotten replacements or refunds have done so by being very assertive and specific about what actions they will take if after Nikon has had a shot at fixing the camera, the problem is not solved and gone above the normal channels.

  • Andrew Goh Wei Li

    trade in n buy D800. Free to spot on sensor well down nikon.

  • al mumin

    my d4 have dust on it, replace it with d4s pls!

  • Spy Black

    I think Nikon just opened up Pandora’s Box…

    • AM

      Or the can of worms.

  • thinlegs

    What! No impact damage argument?

  • Rafa R

    I just hope the Nikon Df is ok.. I am waiting to buy one just in case

    • Spy Black

      Wait a little longer. This might bring the price of the Df down to something more realistic: http://tinyurl.com/ka7t9yx

      • Aldo

        owned… except for the sensor. If it wasn’t for the sony sensors (excluding the d4) nikon would be in a tough spot.

      • http://www.davidkasman.com/ David Kasman

        I didn’t know about this upcoming retro Fuji. Thank you for the link. I would prefer FF but it looks worth keeping an eye on. It seems that Fuji may have done a better job than Nikon (the Df) in terms of keeping the camera from getting too bloated and preserving the retro form factor. Interesting times in the camera industry!

        • Spy Black

          Fuji definitely did a better job of it, but you can’t put Nikkors on it, although they’re developing a good lens line for their APS-C series. I just hope it forces Nikon into dropping the price of the Df.

    • Morris

      the best thing a consumer (and also a pro) should do is wait for other thousands to test products some months (if nobody buys nobody tests, companies dont start cashing in)
      we are living in the age of internet and reviews, let’s take advantage of it.
      a pro doesnt need a d4x if he owns already a d4, he might want to switch IF HE REALLY WANTS once any possible defects are fixed, why are we running to get a camera the day before is released, if you waited 1-2 years you can wait 3-4 months also.

      • Rafa R

        True, Agree 100%

  • n11

    I have a similar but not quite story. My D800 got damaged last year, and after multiple times of sending it in for repair (initial $700 payment), it just kept coming back with the viewfinder out of focus (amongst other problems earlier on). Finally on my 8th time putting it in for repair they decided to simply replace my current D800 with a brand new D800. I was not expecting this, but this is awesome. It pissed me off so much on how I had to keep sending it back for nearly a year, but I get a new one for all my woes, that more or less makes me happy.
    But that goes to beg, even after one of your customers specifically outline the problem before bringing it in and you say “bring this item # in along with it” you would expect it to be fixed perfectly…
    Anyways, happy camper here.

    • rt-photography

      who did the repair? 8 times back and forth? doesnt sound reasonable. 2-3 times yes, but 8? I dont think so. sounds very iffy.

    • Mansgame

      After the 3rd time you should have drove to old man Nikon’s house and asked him for a refund.

  • Eric Duminil

    Good for Nikon. They deserve complaints when things go wrong, but should also get praised when making it right for customers.

    • jk

      it is just too late , most of us who had a bad copy of the D600 camera already sold it months a go.
      I sold it and kept my D800E.
      so it is really too late, now I get really pissed when I see D600 or D610 cameras.

      • mikeswitz

        You sold it because you had to clean the sensor? And now you are pissed because other people are buying the 600 cheap and cleaning their sensors? Huh?

  • skinnymakespretty.com

    thats an awesome news but still happy with my d600, no issue at all. props to nikon.

  • Steven Solidarios

    My D600 had a little dust and oil in the beginning, but I’m about 25k shots in now and I haven’t had any problems other than a small spot on the upper left corner. Cleaned the camera twice and its good to go! People really do blow things out of proportion on the internet. If you have a million negative things to say about anything, we get it, you will never use it. Great camera BTW!

    • Microcosm

      …….and folk who don’t have/can’t see/won’t accept a problem diminish the issue out of all proportion!

  • Photo Luv

    Damn annoying Mansgame

    I am so fed with this guy. Is there a way to block his comments?!

    • Mansgame

      Get out and get some fresh air dude. I’m just some guy on the internet.

      • mikeswitz

        Some guy on the internet who is incredibly annoying. He doesn’t have to be, he chooses to be.
        Argumentative just to be argumentative. Especially on guest posts. He actually enjoys being an a**hole, which is the worse kind.

    • rt-photography

      there is a way to block his comments. dont visit this site. or dont reply. blocking peoples comments is the most immature thing you can do. and this has nothing to do with mansgame at all. thats the internet. if you dont like, move on. tons of other websites you can visit.

      • CSIROC

        You’re either being purposefully dense or you are new to the internet. Plenty of forums offer the ability for someone to block a user *on their account* – everyone else sees the comments, but you don’t have to. Obviously offered for a reason. It is not unreasonable to ask if this software supports the capability.

      • mikeswitz

        Suggesting abandoning this site because one finds people like mansgate a detriment to NR is far more immature than wanting mansgate banned. Peter switched to Disgus in the hopes of losing some annoying trolls. It hasn’t really worked out, but at least for the most part we know who those trolls are. Mansgate posts to annoy people. He is kind of sad so banning him and others like him (lord eels) is probably not the way to go. Peter, rightly so, is very reluctant to delete comments, but maybe monitoring and an occasional warning when he contributes nothing to a thread other than whining about Nikon or calling people names would be in order.

        • http://nikonrumors.com/ Nikon Rumors

          Disquss gives me much better tools in fighting spam. I delete only comments that contain personal offenses, racial slurs, spam links, etc. It is very hard to put a definition of a troll comment in order for me to start enforcing it. Some people just have different opinions (I am not defending them, I just cannot start deleting comments randomly without creating a rule first). One of the reason this blog exists is because I was tired of my comments being deleted atd preview 6 years ago every time I asked about the latest Nikon rumors.

        • rt-photography

          we all have options but if it makes you so upset when one guy posts then go to another site. ok so you block or ban him. then what? he will come back with another account. does it matter? its much more immature to ban someone. he didnt curse or say anything offensive. I dont like some peoples comments here as well. so I ignore them. grow up.

          • mikeswitz

            Did you even read what I said? I think not. So I will now ignore you, while growing up.

  • T53

    They’re almost there. Perhaps Nikon is beginning to feel the heat over this PR Disaster. Perhaps Not but still..for those who have experienced the D600 Nightmare, this may be a ray of hope.

  • Matty B

    Can I go to a service center and drop $200 for an unwanted D600?

  • Carlos

    This is a real and serious act to repair the D600 problems for the customers. Congratulations to the Nikon for this. I hope they fit every D600 issue.

  • NikonUSer105

    you will not recieved a replacement

  • NikonUSer105

    NikonUSA wont provide a replacement, they will service your product, Nikon France is different.

  • David Collins

    Ummmm….wasn’t Nikon the topic here?

  • SPfan

    If I might interrupt the trading of insults for a moment, the point here is not only that Nikon has replaced some D600; it’s also that this is clearly the exception to the rule. When all else fails, do the right thing.

  • jk

    it’s really insulting to us who bought a bad copy of the D600.
    I sold the flawed camera already, so it is just too late , Nikon should have done it in last Oct when the D610 was first announced.
    after the D600 experience, I decided not to buy so-called entry level cameras even if it is actually better suited for my use.

  • Delmar Mineard Jr

    Better…right decision if they do it for people who have issues with the D610.

  • Pete

    I did have a some spots. It didn’t bother me much really however I ended up sending the cam in for service. After the third time (over about twelve months.. I ordered mine as soon as it was announced) I asked if I could swap for a new one. Nikon Australia agreed and I’m now the proud owner of a new D610.
    One very happy chappy. A superb camera in every respect except that alas it’s not a D400 :(
    Yes I could have cleaned the sensor easy enough but this was likely to void the warranty and there is also the principle.
    I’ve had nothing but excellent service both from my camera shop (Photographic Wholesalers, Adelaide) and from Nikon Australia.

    • Aldo

      “it’s not a d400 :( ” You are stuck with that horrible full frame sensor. I feel sorry for you.

      • Pete

        Yeah don’t I know it :) Actually I’d still like a D400 as I’ve plenty of DX glass and I like the reach and the likley D300/D700/D800 feel and control layout

  • Mack

    Nikon’s customer service is abominable. My poorly-assembled J1 (hey, I’m an amateur) failed before the warranty expired, and Nikon refused to honor their own warranty. Further, they lied on the refusal form. No more Nikon anything for me.

  • Andrew

    How often have we heard people complaining that the D800 is overpowering their computers? Your PC is as much a part of the photographic art as your tripod in this modern era. I don’t mind getting my hands soiled delving into issues that are less elegant. If a few people upgrade their computers (and make that Redmond company wealthier) to better protect their personal and confidential information, then my goal for this discussion would have been accomplished. Remember, this is one post out of many that the admin will publish to give us an excuse to get back to our favorite topic of complaining.

  • John_Skinner

    I’m kinda shocked they replaced on a switch out basis for anyone. It seems to me that once it’s been done for 1 guy.. The rest have now got precedence to follow in demanding a swap. It’s too bad they allowed it to go as far as they did without acknowledgement of what had taken place. And adding insult to injury… they even had the stone to tell these D600 people that ON TOP of the dirt issue we’ll charge you for… OH, by the way.. you have impact damage we’re going to charge you for.. It was one of the worst things I’ve seen out of Nikon in my 40 years of dealing with them.

  • Milton

    In Brazil Nikon asks two weeks to verify your camera and, if they think it need to have its shutter replaced, they take 180 days to do the repair. I’m a professional and I have a scholl of photography and I’m now warning every customer and student to be very carefull about Nikon.

  • Jannis

    Hope can get switched my D600 for sure. For sure going to send it inn!

    And folks, for the love of God – piss off with the xp talk and shait. Have nothing to do with the thread.

  • Vi Le

    can someone explain why the shutter count didn’t get reset to 0 after Nikon had replaced the shutter on my D600?

    Nikon claimed that they replaced the shutter system but when I got home, the shutter count was like 1,000 clicks more.

    Off topic: if a car’s engine got replaced with a new one, would the Odometer been reset back to 0?

    • William

      I am sure Nikon need to test it before they send it back to you to it is normal. As for your off topic question. Your car will NOT reset to zero. It will be misleading to potential used car buyer as all other parts of the has XXX,XXX miles.

  • gr8fan
  • AndrewsADick

    This andrew guy is a douchebag, theres no way he has timw to dev. hes too busy being an internet warrior. that will look good on the resume!

  • JP Thompson

    *The service order above appears to be for a D610, not a D600…

  • Mohican9

    My D600 was replaced this week with a D610. I had oil spots on the sensor after 6 weeks and 2000 actuations. The camera was returned to nikon 5 times. The fifth time Nikon replaced it. I asked for a replacement after the third and fourth occurrence of the oil spots, but I was told that the problem was environmental dust and a replacement was not possible. So I do not give them high marks for customer service, especially since the customer service department exists behind a firewall of anonymity. You can not even send an email to a customer service agent much less call them to follow up on a problem.

    As for those who think it is overblown, if you paid $2,100 for a camera body and

    1. the images had visible contamination on them before the camera was even 2 months old

    2. Nikon insisted there is nothing wrong with the camera design or workmanship

    3. After returning it for service, the shutter is replaced, and two months later the problem returns

    4. Nikon insisted there is nothing wrong with the camera design or workmanship and will not replace it

    5. Shutter replaced again, problem returns again

    6. Nikon insisted there is nothing wrong with the camera design or workmanship and will not replace it

    7. Nikon introduces a new model where the only difference from your model is it doesn’t get oily.

    if this happened to you, you might not think it is overblown. Just saying.

  • grumblegrumble

    Wow, It’s too bad this forum isn’t moderated. I was hoping to discover if anybody had successfully been able to get their Nikon D600 replaced. Instead, all I’ve managed to muddle through so far is a pissing contest about something that has nothing at all to do with this article.

    • http://nikonrumors.com/ Nikon Rumors

      What do you mean this forum is not moderated, of course it is.

  • rrheck
    • http://nikonrumors.com/ Nikon Rumors

      Isolated incident I think, plus this is a paid forum and I we cannot see the post.

      • MaximusPhotography

        How can you say that this is Isolated case ??? What is your reference??? I do have a reference and i published it in here.. please check my previous posts and you will see even Nikon Technical report, and sensor shots before and after cleaning (3 times went to service center in less than 2 months!!)

        This is the same stereotype response we get every time there is a problem or defect in product, i really don’t know which one is worse, the defected units or the denial attitude you guys are adapting!!!

        I bet if i scrolled year back to D600 first oil spots incident report, i’m sure you guys would have said exactly the same…

        Btw. i do have oil spots also on my D800 in less than 400 shots, and i had that in D7000 all that is isolated cases?

    • MaximusPhotography

      I had Oil spots on Nikon D610 (over 60 spots in less than a 1000 shots), i have documented technically and legally all this and published it in this website however seems no one cares!

  • Karel van Landschoot

    After reading this article I tried to do the same. 3 weeks ago i turned in my D600, and yesterday i finally got the result: a brand new FREE D610 in return, without any charges.
    This is in Belgium, trough a webshop called coolblue.
    So in some cases, the rumour about is correct !

  • Amit

    Nikon replaced Nikon D600 with brand new Nikon D610. But I see some oil spots on D610 images at F16.

  • Steven Berringer

    My D600 has been in twice before for spots, and now a third time and they refuse to replace it. I think they spin a wheel to see who gets a new one.

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