Nikon USA no longer accepting equipment for repair (COVID-19) – UPDATED

   
A quick update to my previous coronavirus post – Nikon USA is no longer accepting any equipment for repair:


See the official Nikon service page for more details.

Update #1 – here is the letter sent by Bo Kajiwara (President & Chief Executive Officer):

Dear Valued Customers, Partners, and Friends,

We are all experiencing unprecedented circumstances around the world as a result of the COVID-19 pandemic, and our thoughts and prayers are with those affected by the virus. Nikon’s top priority is the health and safety of our customers, employees and the communities we serve.

I am proud of the dedication of our Nikon team who are working remotely, and remain focused on providing the highest level of support possible at this difficult time. We are closely monitoring the situation and following the guidance of the Centers for Disease Control and Prevention (CDC) and federal/state/local health authorities.

Nikon Inc. has taken steps to ensure the safety of its employees by instituting office closings and remote work strategies in line with state and federal government mandates. These include the temporary closure of our repair service centers to prioritize the safety of our workforce and help limit the spread of the virus.

For information about our repair service center change or to get in touch with a remote support representative, please visit: https://nikonusa.com/support

In the interim, Nikon online resources for education are available on the Nikonusa website: https://www.nikonusa.com/learnandexplore

We encourage everyone to take the necessary precautions to stay safe and to support their communities during this difficult time. We look forward to overcoming this global issue with great resolve and unity.

Update #2 – next is the updated from Nikon Australia:

Dear Valued Customers and Partners,

During these unprecedented times, as we grapple with the situation which Coronavirus (COVID- 19) brings, we are ensuring the health and wellbeing of our customers, staff and the broader community are front and foremost in the actions we take.

At Nikon Australia, we have been actively monitoring the outbreak and have continued to put in place measures from January through to March. During this time and through your interaction with Nikon Australia, these may have already impacted you and we appreciate your understanding during this time.

This has included the cancellation of our highly anticipated and well supported roadshow events across Melbourne, Sydney and Brisbane. Nikon staff business travel and group face to face meetings were all minimised during February and early March before a total freeze last week. Our workshop and Product are being sanitised daily as they enter and leave our service centre and of course our team are being extra vigilant on monitoring their own hygiene and health.

This week as a further safety precaution and to ensure business continuity, we have closed public access to Nikon Australia offices, including Melbourne which is ordinarily by appointment only. The majority of the Nikon Australia team is working remotely and they have had adequate time to set up and test systems prior to this operational decision taking effect.

I am confident we can provide close to business as usual support for our customers and partners during this time. Naturally there will be some changes, however you can continue to contact us as normal as we make every effort to minimise disruptions during this time. This includes our main phone number 1300 401 200 and email contact service.nau@nikon.com. Should you require a repair we are offering free of charge collection and delivery, which can be arranged on www.MyNikonLife.com.au.

We will continue to assess the dynamic situation surrounding COVID-19 and take appropriate steps in prioritising the health and safety of all while aiming to provide uninterrupted support to our Nikon community.

On behalf of all at Nikon Australia, I thank you for your support and understanding and wish you, your family and friends good health.

Best regards,
James Murray
Managing Director
Nikon Australia

Update #1 – Nikon Canada is shutting down as well:

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