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Another Nikon D5000 recall or just a scam?

It seems that Nikon D5000 owners that have sent their equipment to Nikon for repair and got it back (see  Nikon D5000 service advisory) started to receive letters from Nikon stating that it is “strongly recommended” to return the camera for "an additional and enhanced procedure." Here is a copy of the letter:

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There is an update on Nikon's website from August 12th (yesterday):

"As of August 12, 2009 additional product serial numbers have been added to the list of “Affected Product Serial Numbers”. If you have previously checked your camera’s serial number prior to August 12, 2009 we recommend that you try again with the updated list."

If you are a Nikon D5000 owner, check your serial number here.

Can someone from Nikon confirm that this is not a scam?

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  • http://www.stevemermelstein.com/ Steve Mermelstein

    This should be easy enough to determine if it’s legit. What’s the To address on the pre-paid shipping label?

    Here’s their real ones:
    http://www.nikonusa.com/Service-And-Support/Nikon-Inc-Shipping-Information.page

  • http://www.paulbgardner.com Paul Gardner

    The address is correct. I ship back and forth to NPS all the time.

  • shivas

    lol, they are really f’ing up this stuff. . . .

  • trackpad

    I’m writing from Northern Europe. Just want to say I was into my local NIkon authorized repair center yesterday and they had a back room that was floor to ceiling full of D5000′s. I tried to get some info but they shook their heads and did the gesture where you zip your mouth shut, indicating they couldn’t talk about it. But it was a sight. This doesn’t really bring any new info to light, just sharing.

    • alex

      i once saw d5000 boxes too. and the guards pointed the guns at my head never to tell but i did anyway. it’s true, there are d5000 boxes on earth.

  • Riz

    I’m from Malaysia and my D5000 is in the ‘list’. Though my camera may well be sent to a local (certified) Nikon service centre I’m quite reluctant to do so. And this new development doesnt help at all!

  • john.

    This thing has now elevated to d5k users should get something free as compensation. That is really crappy.

    • WoutK89

      provide them all with the old version of the 18-200 :-P

    • Gustav

      Why? I’ve had my car in a couple of times for recall work? Do you think I’m going to get something free for that?

      Recalls suck, but they’re fixing it so what’s the big deal?

      • Anonymous

        Yea, it looks like ppl complain no matter what. You know what? Just don’t send it back if you don’t like them fixing it. Moron.

  • lox

    OMG. Did Nikon hire some Ca*on manager recently?

    Without the reliability and build quality of DSLR there would be almost no reason to go with Nikon anymore.

  • afterdarkernikon

    This is a real headaches for Nikon.

    A real shame. Some heads should roll on this. They can’t afford to make a bad publicity and bad image due to a lousy release.

    Quality is what makes a company good and without it. It’s really a shame.

  • http://wijnands.blogspot.com Jeroenw

    I really don’t see the problem. There’s a potential defect and it gets fixed for free. Nobody’s had to put pressure on Nikon to recogize it nor to start doing something about it.

    • shivas

      the problem is that people spent a lot of money for a defective product and can’t use it for x period of time.. . .AND it’s new. . .

      People could’ve bought a Canon Xsi Titanium or whatever and not had that issue, so I see this as a big concern. . .

      It doesn’t matter much to me as a D200 user, but I was casually looking to snap a d5k body for cheap in the next year for vacations. . .reconsidering that and will wait for a D90 upgrade vacation body instead. . .

      • yrsued

        Just like C*non??

        You buy a $4K camera and it’s the usets fault for not knowing how to use it and they never admit to the problem??

        At least they are owning up to the issue and trying to get it solved!!

        • Roger

          Bingo.

          Canon would have still been denying that there was a problem, and then they would have announced that while there isn’t a widespread problem, there *could* be a problem with your camera, and they will start repairs if you want it beginning in a month, and they will contact you when they can repair it. But there isn’t a problem to begin with.

          And then the repair won’t fix the non-existent problem…

          (I used to own it, now I’m back to Nikon)

    • http://nikonrumors.com/ [NR] admin

      The problems is that according to the story this specific camera just came back from Nikon. Why do they want it back – they forgot to fix something. Is this an isolated incident or every serviced D5000 will have to be returned for more fixes?

    • Zograf

      There is no problem until e,g, I need to send my camera for repair say my D300/700 or whatever. All of a sudden because of d5k Nikon’s service will be extremely slow!! I don’t know what this recall is all about but it shouldn’t have interfered with probably important service needs by the rest of Nikon dSLR owners.

  • Anonymous

    There’s a new fix needed.

  • http://robinedgar.stumbleupon.com Robin Edgar

    It seems that you may be overstating things when you say, “the camera *has* to be returned for “an additional and enhanced procedure.” It is clear from the letter that returning a Nikon D5000 for an additional enhanced procedure is “strongly recommended” but not obligatory. Still, if I was an affected D5000 owner, I would not be a happy camper at this point.

    • http://nikonrumors.com/ [NR] admin

      fair enough – I changed the wording

      • http://robinedgar.stumbleupon.com Robin Edgar

        Glad I could be of some help. :-)

        It is also refreshing when a blog owner corrects a blog post after getting a heads up about a potential error in it.

        • http://nikonrumors.com/ [NR] admin

          Of course I will change it – I am not in the business of misleading people, just sometimes I post from my iPhone or at 2am (and sometimes both) and those are the results.

  • R

    This is very frustrating for D5000 users but remember guys, this can happen to any product from any company (i know, this crap has happen to me before). Just be VERY happy Nikon is fixing it for free. I have been left stranded for more and less $ from companies that refuse to fix their broken product!

    • http://nikonrumors.com/ [NR] admin

      I agree – actually Nikon is doing pretty good – the last recall they had was few years ago, in the mean time Canon had three recalls if I am not mistaken (I posted the details in an older post somewhere – I will try to find the link).

      • Ronan

        I do beleive it is 3 also.

      • alex

        and for their most expensive cameras, that is

  • yrsued

    What is the issue??

    Did you guys read the letter??

    Nikon is Apologizing, they found an improvement to the original fix, they are paying Overnight Shipping back & Forth, they are giving it Priority Status and they are apologizing again!!

    What else do you want??

    If I seem to remember correctly there’s another camera company that after 2-1/2 years still hasn’t owned up to a major issue with theIr Pro flagship cameras!!! They still blame some users because they don’t know how to use it!!

    Now that is bad Customer Service!!

    • PHB

      Quite, in order to get Apple to honor the extended warranty I paid for on my MacBook Air, I had to wait until they had acknowledged that a design defact causes the hinges to fail. Before that they were demanding $800 for a repair.

      • Zoetmb

        My experience with Apple has been nothing but good:
        - my son-in-law had a G5 in which the power supply kept on having problems. After the 3rd fix, they gave him a brand new machine which was a newer and more powerful model than the one he had, which was no longer available.

        - when my granddaughter was a baby, she broke the hinges on my daughter’s laptop. The laptop still worked, but she had to put a brick behind the screen to keep it up. But then the video connection stopped working. She brought it to Apple who said it wasn’t worth fixing the hinges because it would have cost something like $1800, but they would fix the video (for a fee – it was out of warranty). When she got the machine back, they had fixed everything and they fixed it all for free. (My daughter was in a panic because she thought she was going to get charged.)

        - Although I don’t use it anymore, I had a G4 tower. I modified it by putting in more memory, bigger hard disk, a recordable DVD and an iSight camera, but nothing ever went wrong with that machine. That machine was a viable machine for seven years. When I finally bought a new machine late last year, the only thing that G4 couldn’t do well was complex PS work on large images and it couldn’t handle video well unless it was heavily compressed.

        As far as the D5000 is concerned, this is what happens in a world where we insist upon short design-to-market timelines and where most companies no longer own much of their manufacturing. It’s unfortunate and certainly frustrating to owners, but at least they’re fixing it.

        IMO, any company that’s willing to “do the right thing” deserves credit. I’ve driven Hondas and Acuras for years and never had anything go wrong with those except on parts that were recalled. Recently, the engine light came on and I freaked. The car is out of warranty. I couldn’t find the guys who used to maintain my cars so I was forced to take it to the dealer. The dealer told me $190 just to analyze what was wrong. I imagined a $1000 repair bill – I figured either engine damage or a bad catalytic converter. Turned out to be a environmental control unit and Honda didn’t charge me a penny, even though the car was out of warranty. This might have cost them some profit in the service department, but they have me as a customer for life.

        Things will go wrong…as long as the company makes it right, and Nikon appears to be doing so, I’m fine with it.

  • Remington

    I’m glad that I bought a tired and true D300 recently!

    • Remington

      Should have read “tried and true”… but since the D300 is a couple of years since its release some could say that it’s tired… but it still rivals anything in its class.

  • Ken Elliott

    Dear Nykon D3x owner,

    We have decided to give you a FREE upgrade and cleaning for your camera. As part of our white glove service, we will be sending someone to your home to pickup your camera and your gold-ring lenses for inspection, cleaning and upgrades. We will have them back to you the next morning.

    So when our agent arrives, please give him all your gear. Really – you have nothing to fear.

    Nykon White Glove Service Department

    • Ronan

      Done! Can’t wait to have all my gear cleaned for free by Nykon!

      :D :D :D :D :D :D

  • vuk

    I just sent my d500 few days ago. Yesterday I called them and ask is there another issue with D5000 and they confirm that there is no additional problem with D5000.

    • Ronan

      Hows the D500? 25 MP with 1080p video? I heard it makes breakfast also :D

  • Ray

    thank god i use old proven cameras… (d2x)

  • grumps

    I just received an empty box with this letter, so I can confirm this is true. I will all happen for free and as quickly as possible. I think this is a good thing. I never had an issue to begin with, and it doesn’t mean i won’t, but where in the world do you have such a proactive company doing this. Nikon still has my support.

  • Jim Lanius

    The only people who do not have a problem with this is, people who did not buy one! Nikon is doing a total Stonewall job on customers who paid retail in good faith that they would receive a quality product! I have sent mine back for a second “enhanced fix”. I paid retail for what will be at best a 2x refurb camera! Has Nikon offered any compensation for their manufacturing mishap? No! The damage to the consumer is that most of us who will want to upgrade eventually, will experience a very low resale value on this D5000 lemon! I for one want to take on Nikon! If anyone out there is interested in exploring a consumer rights class action suit please contact me at: shotgunjimi@yahoo.com

    • twoomy

      you have GOT to be kidding me with your class action suit? You are hysterical, but where are the smiley faces in your message!?!?!

    • Ronan

      You are lucky they are fixing it. Your CRCA won’t make it off the ground.

  • dave

    While this is a bit of a black-eye for Nikon quality, it isn’t a knock-out punch by any means. What a company does when it discovers a problem with a product is just as important as getting it right the first time. Nikon is being responsible. Yeah, it sucks that you go without your camera for a while, but it is only a D5000. You aren’t making a living with it. Or are you? http://www.scottkelby.com/blog/2009/archives/5202 I wonder if Scott Kelby was affected by the recall…

  • JewB******

    Seriously, a class action?! Get over yourself, unless THOUSANDS of folk make a living with the D5000 and are an NPS member (Doubtful at best!). Then, you have absolutely no ground to stand on!!
    – Kevin

  • Ronan

    The good thing with D5000 is they are so cheap you can buy 2-3 of them. If one fails, you still have 2-3 backup :D

    And yes i’m serious.

  • CeeW

    I also received the empty box and the return UPS lable for the second go round, improved tune up or whatever. The thing that really pisses me off is that the idiot who packaged my camera for return shipping the first time it was “fixed” just set the plastic bagged wrapped camera in the cardboard box with a air pillow pad that clearly only protected the camera from impact on three sides. This allowed the camera to smack around inside the box to the extend that holes were torn through the plastic bag in which the camera was placed. IDIOTS ! The camera amazingly still worked when it arrived, although I sensed the shutter sounded a bit different. Now I feel the dread of a second round of very poor packaging and rough shipment may require yet another “repair”. Too bad, I really thought this camera was great and it never did display any signs of malfunction.

    • grumps

      I agree the camera was very poorly packaged! That said the camera also worked fine. Yup I didn’t check the address and shipped it off… that said, I’ll take my chances considering the who would know, and if this info was given out… oh well!

  • AliOops

    Just wondering…I would eventually like to get a D5000 (I actually purchased and returned one recently that fell underi this “advisory”), but how will I know it is new stock that is not affected by this problem?

    • http://nikonrumors.com/ [NR] admin

      check the serial before you buy (must buy it from a store in order to do that)

  • Patrick

    I’m in the UK and found my D5000 serial number in the list for the faults. Called Nikon UK who say “if it has not gone wrong do nothing”, but if you want to send it in, fill in the report form and send your camera in. Time to fix can be 3 to 5 weeks, shipping at our cost. Why in the USA are they so helpful and the UK seem to be “dont worry, we are busy”!

  • Seriously…

    So yes, sending in a camera for an advisory is a pain. You’re without it for a small period of time. The world won’t end. It will come back to you maybe twice, repaired, at no cost to you, other than a slight inconvenience, but it will be repaired. Better than recalls on vehicles, baby toys or things that may actually harm you. Nikon has taken every step to try and get this fixed as soon as possible, relax.

    • Giorghio Pabaratsi

      As soon as I took the first few photos with my Nikon D5000 I realized that was a faulty camera and I requested to change it with Nikon D90 but they refused. Despite the faulty ic D5000 was advertised as the first LV ( live view ) autofocus camera that never works properly – in fact they cheat their fans with a non honest ad.

      2nd issue is that after the recall of the camera, it came back with another not so obvious, for the mass, problem – the video before the recall was crystal clear, when the camera was return back to me and tried the video function and I found out that the footage has to much noise. I have a footage before the recall that looks fantastic and try to take the same scene after the recall and I couldn’t rid of that annoying picture noise .

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