where there’s smoke there’s fire

The line between Nikon USA version and gray market, fuzzy or crystal clear?
By Charlie Rumschlag, wildlife enthusiast and 35+ high tech sales, December 12, 2020.

I recently embarked on a mission to verify my recent purchase from Amazon for an AF-S NIKKOR 600mm f/4E FL ED VR lens was in fact a USA version and not Gray market.  The information directly from NIKON USA determination I found disturbing.  Some would argue their response to be “fuzzy” others may argue it’s “crystal clear.” In summary, what the NikonUSA support person said was to be certain you are purchasing a Nikon USA warranted lens, either buy only directly off their NikonUSA website, or only their technicians can determine if your purchase is covered by warranty.  As a 35+ year high tech sales professional with extensive experience with both direct and indirect channels, I interpret that statement as one that discourages end customers from purchasing through Nikon’s authorized dealers. And the comment about only their technician can determine warranty, I find concerning. The validity of Nikon’s warranty is determined solely by the technician who’s bench it shows upon. Assuming intended USA items are not counterfeit, I would think the serial number and UPC code could be used to build an approved warranty database. 

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