Nikon issued a new service advisory about “manufacturing issues” with some Z5II, Z6III, and ZR cameras. Here are the details:
Technical Service Advisory for users of the Nikon Z6III and Z5II mirrorless cameras and the Nikon ZR cinema camera
March 17, 2026
Thank you for choosing Nikon for your photographic needs.
We have learned that certain Z6III, Z5II, and ZR cameras were manufactured using parts that do not meet our quality standards, and this may cause the cameras to become inoperable. We have identified the range of serial numbers for the affected Z6III, Z5II, and ZR camera units, and would like to inform customers of our response to this issue.
For those who have already purchased an affected Z6III, Z5II, or ZR camera, and would like to have their camera serviced to correct this issue, Nikon will provide repairs, including necessary parts replacement, free of charge even if the warranty period has expired. Nikon will also cover the cost of shipping affected Z6III, Z5II, or ZR cameras to and from our service centers.
Repair requests for affected products will be accepted beginning March 23, 2026.
We sincerely apologize for any inconvenience this issue may cause you.
Identifying affected products
To check whether your Z6III, Z5II, or ZR camera is affected by this issue, please click “Affected Product Serial Numbers” for the corresponding model below and follow the on-screen instructions to enter your camera’s serial number.
If the entered serial number shows that your camera is an affected product, instructions for submitting a repair request will be displayed. If your camera is not one of those affected, you may continue using your camera with confidence.
Nikon Z6III Camera
Affected Product Serial Numbers:
The serial number is the seven-digit number printed on the label affixed to the camera body, visible when the monitor is opened, as indicated by the red frame in the illustration above.
Z5II Camera
Affected Product Serial Numbers:
The serial number is the seven-digit number printed on the label affixed to the camera body, visible when the monitor is opened, as indicated by the red frame in the illustration above.
ZR Camera
Affected Product Serial Numbers:
The serial number is the seven-digit number printed on the label affixed to the camera body, visible when the monitor is opened, as indicated by the red frame in the illustration above.
Requesting the service
To have your affected Z6III, Z5II, or ZR camera repaired, including necessary parts replacement, free of charge, please follow the return instructions provided by Nikon when using the serial number lookup link, and Nikon will provide information on how to receive your free return label.
Please understand that Nikon will collect personally identifiable information as necessary to facilitate the service and shipping of affected cameras. This information will not be used for any other purpose. Please see Nikon Inc.’s Privacy Policy at www.nikonusa.com for more information regarding your privacy rights.
Contact information for inquiries regarding this issue
If you have any questions regarding this matter, please contact Nikon Customer Relations at 1-800-Nikon US (1-800-645-6687), 9am ET to 8pm ET Monday through Friday, or contact Nikon at www.nikonusa.com, select Service and Support and then select Contact Service and Support.
We sincerely apologize for any inconvenience this issue may have caused.
Please be assured that Nikon is continuously working and taking measures to further improve the quality of our product. Therefore, we hope that you will continue to choose Nikon for your photographic needs.
