Brought my camera in to Nikon today, the tech was surprised that the connector had come loose, he said it was the first one he'd seen like that. He said the repair should take about two weeks, and "should" be covered by the warranty. I hope he's right on both counts.
D800 10 pin cable release socket broken
(39 posts) (18 voices)-
Posted 7 months ago #
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Got a call from Nikon today, my camera was ready to be picked up. Repaired the 10 pin connector, cleaned the sensor, only took 1 week, and all covered under warranty. I'm a happy camper. Hope the repair takes care of the problem, that it isn't a design flaw.
Posted 7 months ago # -
I'm glad that worked out, ray.
Posted 7 months ago # -
Did they say what had given way? Might be useful info to other owners who experience the same failure, and to get an idea if there is a manufacturing fault.
Posted 7 months ago # -
The bill only says they replaced the connector, and i didn't ask the tech. I was just happy to get it back so quickly and free of charge. I have read of others being charged for repairs to the connector, or for repairs to fix bent pins on the cf slot on a D4, calling it misuse or impact damage, so just wanted to pick it up and go. The only thing i know for sure is it happened the one time i decided to actually screw it in instead of just pushing it, so I'm not going to tighten it anymore.
Posted 7 months ago # -
The 10 pin connector socket has come loose on a number of cameras. Apparently the redesign of the body near the connector has reduced the clearance around the connector creating potential for problems.
I've seen one report of a 3rd party GPS device that worked with earlier cameras causing the damage. The solution for the GPS device was to grind or shave the plastic housing on the GPS device to make it fit. The Nikon GPS device works fine.
Nikon has been mixed in their response. I have seen this repaired under warranty and I have seen a charge of $225 for user damage caused by a non-Nikon accessory. The repair is easy but requires a trip to Nikon or Authorized Service.
Posted 7 months ago # -
Yes mine broke too. I have been using those connectors in my blimps for many years with film cameras, then a D2X, D300, D700 and now D800. Never any problem before in over ten years until now. It's in the shop, and i am using a loaner (not a D800.) a friend in England has reports of this occuring in the UK.
The problem with the connector is a design flaw that until this body didn't seem to matter, which makes me think they are getting the plugs from a new source. With most connectors, such as on a coax cable, the threads are on the socket element such that screwing on the plug draws the two together. On the ten pin, the threads are on the surrounding cavity; therefore the plug can be drawn into the cavity but if for any reason it is misaligned or there is an obstruction (bent pin, jammed pinhole) the plug exerts force on the inner piece and forces it to the point of failure. I can't tell you how ugly it felt to see green circuit board in the hole! My workaround will be to attach an MC-22A to the body and leave it on, then jump the other end of the cord to a new set of connectors in the blimp, so that I am not repeatedly challenging the fitting of the plug. Annoying! But I still love my Nikons.
Posted 5 months ago # -
I just got my D800e a week ago. Yesterday I took it out and used the 10-pin connector for the first time. Today I went to plug into it again and found it was broken just like the others talked about in this thread - pushed down and off center. I'm going to send it back to the retailer, but truthfully, I'm fearful the next one won't last any better. I will definitely be more careful with it and probably won't tighten the ring. Having a 10-pin on the front instead of a connection port inside the side flap door was a big part of my decision to get the D800 over the D600. What a big disappointment and such a sinking feeling to know my new baby is broken already.
Serial number: 3010xxx
Posted 5 months ago # -
Indecline said:
My 800e has a broken 10 pin socket just like the photo above.Hello new to the forum joined to add to the list of unfortunate's who has purchased a D800E only to have the 10 pin socket come loose in the socket after (3) short weeks of ownership. I use(d) the remote quite a bit as I have been doing a lot of night shooting with all the Christmas lights and displays of late. I have contacted the retailer (Gary Camera of Merrillville IN) who has told me that I need to contact Nikon. These guys were great in the front end, but I am sure disappointed with them now, I don't know who to be more disappointed with, Nikon or Gary Camera! Anyway I am about to send my camera into Nikon for evaluation "as they put it" I hope that they replace it as opposed to fix it, as I don't think a camera this new should experience this kind of failure. I will let you all know how it goes in the future, I imagine 3-4 weeks.
In the meantime I will have to use my stand-by 700
Serial #3008459
Mark
Posted 5 months ago # -
Unfortunately the 10-pin socket in my D800 broke down too, after one use. I hope it will get repaired under warranty.
Posted 5 months ago # -
This issue just rots my socks, to spend this kind of money on a camera and have it fail in less than a month, the worse part is Nikon won't issue a recall so at this time we are at their mercy at what cause they arrive at......warranty repair or......impact damage. I hear that they try for the impact damage first, unless you hold fast against that, the problem with that is, they hold all the cards. I posted on another forum last night and I was informed that if you are in Britain the retailer is obliged to replace the camera and they deal with Nikon unfortunately it is not the way here in the good ole USA, we have to deal with Nikon.
Posted 5 months ago # -
I can happily report that I got my D800e back this Monday from Nikon in Califorina. They repaired the 10 pin without any question, I also asked them to check the left focus and the RO stated that they checked and adjusted the focus. All repairs under warranty. Of course I had to pay for shipping and insurance to Nikon. the bad news is they send the camera back without insurance. :(
Posted 5 months ago # -
Indecline, how long did it take to get your camera fixed, I am planning on sending mine in tomorrow MI to NY for the exact same problem
Posted 5 months ago # -
Mine took just a little over two weeks from Oregon to LA, CA.
Posted 5 months ago #
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