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Nikon Rumors Forum » Nikon DSLR » [D800]

D800 issue already!

(48 posts) (17 voices)
  • Started 1 year ago by paccini
  • Latest reply from Ron Daley
  • Related Topics:
    1. Nikon D4/D800 issues
    2. D800 - to buy or not to buy - Hipe
    3. D800 not releasing correctly aperture after triggering
    4. D4 Exposure Problems
    5. D5100 users, viewfinder to sensor misalignment, how many of you?

Tags:

  • black spots
  • cleaning
  • D800
  • dead pixel
  • issue
  • Nikon D800
  • oily
  • on sensor
  • problem
  • Sensor
  • sharp spots
  • Video failure
« Previous12
  1. Teo

    member
    Joined: Mar '12
    Posts: 43

    offline

    @ChrISO100,
    That looks weird...
    What memory card are you using ?
    And what video format is it ?
    Is it compressed/modified or straight out of the camera ?
    Does it happen again if you play the same passage over and over again (slower computers sometimes have trouble playing full HD videos)

    You should really try with an other card if it's not a professional high speed already...
    And if it continues, drop by Nikon Service center

    Cheers

    Posted 1 year ago #
  2. ChrISO100

    junior member
    Joined: Apr '12
    Posts: 5

    offline

    I know, it looks looks wired.
    I was filming at 720p 50fps (high quality) and ISO100. I used a 16-35mm Nikon Lens at 16mm. Furthermore i used a 16 gig SD-Card (SanDisk Class 10, 45Mbit/s). All high quality Products! And im using a high-end PC. So i don't see any Problems in my Equipment/Post-Process.

    But i only saw it on one video, the ones are o.k.

    Posted 1 year ago #
  3. photoguru2

    member
    Joined: Mar '12
    Posts: 15

    offline

    Did you try using a different video player like VLC? The artifact may only be limited to Quicktime.

    Posted 1 year ago #
  4. ChrISO100

    junior member
    Joined: Apr '12
    Posts: 5

    offline

    Jep, Windows media Player, VLC, in Premiere Pro and After Effects...everywhere the Same :-(

    Posted 1 year ago #
  5. msmoto

    big gun cougar
    Joined: Mar '10
    Posts: 2,736

    offline

    ChrISO100 said:
    Jep, Windows media Player, VLC, in Premiere Pro and After Effects...everywhere the Same :-(

    When I opened your original link it also opened some other link and was advertising.....If possible try to avoid this.... the admin get really fussy about advertising....

    Danke

    Posted 1 year ago #
  6. ChrISO100

    junior member
    Joined: Apr '12
    Posts: 5

    offline

    Sorry for this. It was the fastest Way for me to upload the images. Wont happen next time!

    Posted 1 year ago #
  7. Pierre

    preferred member
    Joined: Mar '10
    Posts: 1,023

    offline

    Krevlin said:
    I don't have a D800, but this might be important to inform people of, http://forums.dpreview.com/forums/readflat.asp?forum=1021&message=41128645&changemode=1

    One thing I find amazing is how well-behaved are the contributors on that forum compared to say our main page (which fortunately is still not quite as bad as the insults contest of other sites).

    I did not pre-order right away thinking it was a good idea to wait the initial bug shakeouts. It took what a year for the D7000 to stabilize? I hope the D800 will not take that long.

    Posted 1 year ago #
  8. Teo

    member
    Joined: Mar '12
    Posts: 43

    offline

    Yea I didn't preorder either and I got really lucky to get mine at an airport shop (for a really really good price) and when the 10+ shops I contacted didn't have any stock
    It's such a great camera !
    As for the movie issue I don't know what is causing it but it sure looks like a bad compression artifact...

    Posted 1 year ago #
  9. paccini

    junior member
    Joined: Apr '12
    Posts: 6

    offline

    Hi again, guys.
    This is what Nikon New Zealand said:

    "Sorry to hear about this problem, I do not think it is a major issue.
    Please return to address below for my attention and I will ensure a quick repair and return of your camera."

    My sensor will not be virgin in a few days :) Its a shame, because I used to send out for cleaning after some thousands of pics.

    Anyway... tks for all replies.

    Cheers

    Posted 1 year ago #
  10. rolschleich

    new member
    Joined: Apr '12
    Posts: 2

    offline

    Hi got mine recently also. Started taking pictures in studio on tripod, without changing lenses, black round sharp oily spots came up, after the 10th picture, first 1, than 2, suddenly 4. I cleaned the sensor with cotton ear picks, but while the new session, it started again. Have a new black spot in the center. Blowing and shaking does't remove them. Looks like a manufactoring problem ... :(
    It's a shame on an expensive body like that. I just changed from Canon to Nikon because of the big resolution, but now I am disappointed.

    Posted 1 year ago #
  11. Teo

    member
    Joined: Mar '12
    Posts: 43

    offline

    I just sent them this email :

    "Hi,

    I live in Bali and I bought a D800 in Singapore.
    Since I came back from from Singapore (now in Bali)

    I have about 10 white dots (doesn't look like dust and can't be removed by a blower) on the censor and they appear as black dots of about 10 to 30 px wide when looking at the pictures
    they are located mostly around the center of the censor.

    Could this be oil ???

    I can also see the same dots on the back of my 14-24mm 2.8G (purchased for the D800) my 50mm 1.4 (also purchased with the camera) and my 60mm micro.
    I can not remove these with a blower either !

    Please help me and advise me on how you will help me for this.

    I googled this and found a few disturbing posts.

    Please reply soon as I make a living from my photography and for the first time, somewhat disappointed with your company (first issue I ever had with your Awesome brand!)

    Kind Regards, "

    I hope they will reply soon,
    I got it cleaned once by Nikon Already :/

    Posted 1 year ago #
  12. DutchNikon

    preferred member
    Joined: Apr '11
    Posts: 241

    offline

    -- have about 10 white dots (doesn't look like dust and can't be removed by a blower) on the censor --

    Sounds like some kind of insect has found its way into your camera.. ??

    Oil used for camera's is mostly not white as far as i am aware....

    Posted 1 year ago #
  13. Teo

    member
    Joined: Mar '12
    Posts: 43

    offline

    It appears black when taking an image but very shiny when looking at the sensor
    It's not an insect no
    What would be the best way to clean it ?

    Thanks

    Posted 1 year ago #
  14. DutchNikon

    preferred member
    Joined: Apr '11
    Posts: 241

    offline

    Ow.., shiny is not good at all, shiny could be metal particles possibly from the lens mount not beying clean enough after fabrication. If you would try to clean metal particles with a schwab, you might end up with scratches. Best way to recognise those is using a sensor loupe ( or any other magnifienin glass...)

    Best thing to do if its metal particles then is visit a Nikon Dealership or service center and have them clean it...

    Maybe also cleaning very very carefully with an "Arctic Butterfly"or similar could save the day...

    BTW Sometimes it helps to activate the cleaning mechanism with the lens mount turned down, but this woulsd still not remove them from the camera since they would end up at the back of the mirror, and get spread in the camera again...

    Posted 1 year ago #
  15. Teo

    member
    Joined: Mar '12
    Posts: 43

    offline

    perfectly round metal particles ?
    I don't think so
    If it's oil, how to clean it ?

    Posted 1 year ago #
  16. DutchNikon

    preferred member
    Joined: Apr '11
    Posts: 241

    offline

    kk did not read that they were round.. srry..

    Oil can be cleaned with sensor schwabs & and cleaning liquid..
    Look voor "Visible Dust" ( or another brand ) on one of the internet suppliers websites ( cannot place links here..) .

    But if its oil, then i think its a warranty issue too, cause ther should be no oil spreading in the camera.... so if cleaned and it returns then you still need to connect to Nikon...

    Posted 1 year ago #
  17. Teo

    member
    Joined: Mar '12
    Posts: 43

    offline

    Ok thanks for everything
    I sent a few emails with pictures to nikon and they are trying to figure something out
    I live in a place with no nikon service center
    and I would like them to fix it when I go to europe even if I buy it in Singapore
    It seams fair if it is a product issue.

    I'll keep you updated...

    If you find anything please tell me :)

    Cheers

    Posted 1 year ago #
  18. DutchNikon

    preferred member
    Joined: Apr '11
    Posts: 241

    offline

    -- and I would like them to fix it when I go to europe even if I buy it in Singapore

    Good plan, do not forget to bring your original proof of purchase, that's a requirement for international warranty claims...

    Posted 1 year ago #
  19. Teo

    member
    Joined: Mar '12
    Posts: 43

    offline

    Ok thanks :)

    Posted 1 year ago #
  20. Prakash

    new member
    Joined: Apr '12
    Posts: 4

    offline

    It looks like oil. And also reading through your description "Took 5 shots and then it appeared", it also sounds like oil. The D800 shutter travels vertically for each release. May be this one had a tiny spec more oil on the shutter lube and it kind of splashed into the sensor - probably not on the sensor, on the filter assembly. The strategic position of the dots also seem to indicate that is where the splash will go when the shutter is released. Blower will be of no use if it is oil. My suggestion, send it in and let Nikon take a look. Good luck!

    Posted 1 year ago #
  21. Teo

    member
    Joined: Mar '12
    Posts: 43

    offline

    I am seeing oil specs on nearly every D800 picts on flickr now that I know where to look
    It is definitely an issue with these cameras...
    Unfortunately for me, I don't live near a Nikon center
    Do you think it will be fine if I get it cleaned in a few month or could it damage it ?

    Posted 1 year ago #
  22. Ron Daley

    senior member
    Joined: Mar '12
    Posts: 56

    offline

    You have been connected to Josh S.
    Ron Daley : tell me something about my order 1019610819
    Josh S: Hello Ron Daley. My name is Josh. How can I help you today?
    Ron Daley: 1019610819
    Ron Daley: well?
    Josh S: Unfortunately the Nikon D800 is still on backorder, at this time we do not have a projection date from Nikon when it may ship. We apologize for this delay and for any inconvenience this has caused you.
    Ron Daley: Josh I just don't understan why I can get nothing but a standard no info answer.
    Ron Daley: at nikon rumors people who ordered from you in april claim to have their camera
    Ron Daley: and now you just clam up
    Ron Daley: i guell your silence means you're through with me
    Ron Daley: I don't think this is any way to treat a good customer
    Josh S: I mean it's very unfortunate with this camera, Nikon is hardly shipping any, rumors say that this may be due to one of their main warehouses being hit with a weather storm....
    Ron Daley: bye
    Josh S: I very much apologize on that, I wish we had some more information to pass on.....
    Josh S: Is there anything else I can help you with today?

    Posted 1 year ago #
  23. Ron Daley

    senior member
    Joined: Mar '12
    Posts: 56

    offline

    This Nikon D800 issue is making me sound less and less like a christian. I'm sorry

    Forgive me Lord

    Posted 1 year ago #

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