+1 shasta_doug, anyway if they are replacing the sensor it's a very small bill to pay
Nikon Service Department Charges
(38 posts) (13 voices)-
Posted 1 year ago #
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Yes adamz I agree with you an FX sensor is really expensive I have heard well over a grand on multiple occasions from different people at least 5 people. Oh and Berry have at it with the feedback. I had a field day when I filled something similar for the B&H store after waiting 2 months for a package that never showed up. Makes you feel a little better :)
Posted 1 year ago # -
Yeah, I would avoid compressed air like the plague even if I had spots on the sensor.
Posted 1 year ago # -
How can they be charging you $400 if you haven't sent the camera in for repairs? If they have already done the repairs then what does your invoice say exactly?
The sensor in the D3s is not exposed. There is a vibrating low-pass filter over it. When you clean the "sensor" you aren't actually touching it. Whatever Berry did to it Nikon probably replaced the entire low-pass filter assembly. Or at least removed it all together to "clean" or fix it. So the sensor itself might not have actually been replaced.
Posted 1 year ago # -
NikoDoby said:
How can they be charging you $400 if you haven't sent the camera in for repairs? If they have already done the repairs then what does your invoice say exactly?The sensor in the D3s is not exposed. There is a vibrating low-pass filter over it. When you clean the "sensor" you aren't actually touching it. Whatever Berry did to it Nikon probably replaced the entire low-pass filter assembly. Or at least removed it all together to "clean" or fix it. So the sensor itself might not have actually been replaced.
NikoDoby,
I fully agree, then the $400 would make sence, becausse the cost is in the labour, and a rplacement of a low-pass filter involves full dissassembly.. ( seen the repair manual of some Nigkon Digitals...).
Posted 1 year ago # -
DutchNikon said:
NikoDoby,I fully agree, then the $400 would make sence, becausse the cost is in the labour, and a rplacement of a low-pass filter involves full dissassembly.. ( seen the repair manual of some Nigkon Digitals...).
Still not sure what exactly they are doing. I am still getting the update "in shop" by Nikon. Their definition is that it is on the service bench and being processed.
B2 - Moderate Repair, Major parts being replaced.
Again,..I did use compressed air (mistake), but at a distance and not held upside down.
Posted 1 year ago # -
Dutch,..the camera is in their possesion currently.
Posted 1 year ago # -
LoveTheBerry said:
Dutch,..the camera is in their possesion currently.Ah, youre back,
Yesss OK, but the tension is rising, can't wait to read what's going on ... :-O
And still : This is a Rumours site, is'nt it :-) , so stories growe in each possible direction :-P
So Keep us posted, and mak it a good story .. :-) ...
Posted 1 year ago # -
Well,...this should be my last post about Nikon Repair & Customer Service:
I did receive my camera back on Friday. Looks great and works like a charm. Down at the Outer Banks taking pics this week.
Nikon did charge me the estimate for a Level B2 Cleaning. Yes, approx $400 for a cleaning. What irritates me the worst is that when I had spoken to them twice,..they informed me that they were replacing some parts. When I called them the last time,..they said the camera was still in Q&A testing,..then 10 minutes later,...the UPS man was knocking on the door with my camera. They have no idea what stage the camera is in and will tell you anything that you want to hear. Bottom line,...they did a great job cleaning the sensor and the pics look great. But at $400? Crazy.
I did get a email for a Nikon Customer Service Survey,...great timing. The truth, whole truth, and nothing but the truth. Bad/horrible customer service, great repair work.
Posted 1 year ago # -
I am glad they got it back to you in working order. THAT is the important thing.
Posted 1 year ago # -
LoveTheBerry said:
When I called them the last time,..they said the camera was still in Q&A testing,..then 10 minutes later,...the UPS man was knocking on the door with my camera. They have no idea what stage the camera is in and will tell you anything that you want to hear.You just got it wrong. You see, UPS is actually the Q&A contractor for Nikon. They place your camera in a box, toss it around between their employees and then see in how many pieces your camera arrives. This is my theory and I'm sticking to it. It also explains the $13 Nikon is charging you to ship back the camera :p
Btw, did you figure out if there was actually any parts (sensor, low-pass filter...) replaced? Or was it just a more intensive cleaning?
Posted 1 year ago # -
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$400 for a sensor cleaning? That's unbelievable. You should learn the Copperhill method and do it yourself. Wow.
Posted 1 year ago #
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