Is it unreasonable for Nikon to charge $400 to clean the sensor & mirror? Not to mention it cost $129 to ship it back to them. UUUhhhggggg!
Nikon Service Department Charges
(38 posts) (13 voices)-
Posted 2 years ago #
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ouch at $400. Did you drop it in a vat of glue ? ;- )
Posted 2 years ago # -
What body was this?
Posted 2 years ago # -
What did you send them.......the Hubble space telescope?!
Posted 2 years ago # -
i got major repairs from them for less than half of this, i'd give them a call to ask what thats all about then.
I bring my cam to my dealer, and he ships it for free... ( and not even in warranty !!).
Posted 2 years ago # -
where do You live? I've been doing some paid nikon repairs during the last couple of months and never paid so much. sensor cleaning is app $50, shipping around $15.
Posted 2 years ago # -
Way out of any price range I have heard of or experienced.
What was needed for the cleaning? A spot, dirt, Honey poured in the mount by a 3-year old? I have heard of some expensive repairs if the AA (or whatever filter is the first) filter was scratched or mud/sand getting into the body.
Posted 2 years ago # -
IndyGeoff said:
ouch at $400. Did you drop it in a vat of glue ? ;- )Retuned from Italy (yes,...did see the Jersey Shore crew and sold pics to TMZ), and had many spots on the sensor. I had a big spot in Rome and stopped into a shop to purchase a blower. The only thing he had was compressed air ( yes,..I know), then tada,...spots.
I guess I have no choice. Because of the value of the body (D3S),...insurance with UPS is expensive.
Posted 2 years ago # -
Did you try to clean your sensor with a Schwab ? ( Visible Dust for instance)?
Usualy those spray cans just leave oil residue that can be "Schwabed" withe sensor cleaning solution...Posted 2 years ago # -
DutchNikon said:
Did you try to clean your sensor with a Schwab ? ( Visible Dust for instance)?
Usualy those spray cans just leave oil residue that can be "Schwabed" withe sensor cleaning solution...Would not even think of touching the sensor myself. Desperate time,..desperate measures when I used the compressed air.
Posted 2 years ago # -
probally got oil from the compressed air past the filter and on to the sensor, resulting in them having to remove the filter, clean the filter and the sensor.
most of us regular people just need to clean the filter, not the sensor.
cleaning the sensor is a lot more involved, probally had to scrap half of the camera to get at it.
there is a lesson to be learned here, about compressed air, and the pressure of a full can, oil from the can on the filter and the compressed air at full pressure getting past the filter onto the sensor, but I think we already know about that.
sigh!
Posted 2 years ago # -
casperwb said:
probally got oil from the compressed air past the filter and on to the sensor, resulting in them having to remove the filter, clean the filter and the sensor.most of us regular people just need to clean the filter, not the sensor.
cleaning the sensor is a lot more involved, probally had to scrap half of the camera to get at it.
there is a lesson to be learned here, about compressed air, and the pressure of a full can, oil from the can on the filter and the compressed air at full pressure getting past the filter onto the sensor, but I think we already know about that.
sigh!
Lesson learned,.......
Posted 2 years ago # -
Digital Rev's latest tongue in cheek video on sensor cleaning, seems to suggest that some compressed air blowers do not contain oil? Can anyone confirm?
Posted 2 years ago # -
Just and idea, but at $129 for shipping, wouldn't it be cheaper or about the same price if you actually flew to the nearest Nikon service center to hand over your camera personally? At least then, you can do some sight seeing too :D
Posted 2 years ago # -
iris chrome said:
Just and idea, but at $129 for shipping, wouldn't it be cheaper or about the same price if you actually flew to the nearest Nikon service center to hand over your camera personally? At least then, you can do some sight seeing too :DWe have an "Authorized" service center for Nikon (CoolPix) in my town and a really good locally owned photo shop,..but a sensor is not something to mess with unless you really know what you are doing. Not taking a chance on a $5500 camera body. BTW,..they are only charging me $13 S&H. Explain that? Shipping back un-insured?
All complaining aside,..I love Nikon,..happy they provide great service,...and happy to own their flagship camera. Lesson learned here.
Posted 2 years ago # -
BTW,...what's in Melville, NY?
Posted 2 years ago # -
Posted 2 years ago #
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casperwb said:
most of us regular people just need to clean the filter, not the sensor.
cleaning the sensor is a lot more involved, probally had to scrap half of the camera to get at it.
OK , my wrong, but cleaning the filter with a schwab is standard procedure for many photographers on digital ...
So i'll refrase that ; Did you try to clean the FILTER in front of the sensor with a Schwab moistened with cleaner ?
I gues , from your other replies : no ? ...Ok , got that one straightened out...
Then still for $129 you can send stuff from Canada to China, then to new Sealand, and all the way back, unless you use a "personal courier" , i guess...
For $400,- Nikon may have replaced your mirror ( which is next to impossible to clean without danage...) but i guess you should have got a specification for the repair then ....
Posted 2 years ago # -
My god thats a terrible price. Warrenties are supposed to cover the cost of sensor cleaning I thought? You should just be stuck with the awful bill for shipping. I get my sensors cleaned for free on my D700 and the service center is 15 minutes from my house here in Seoul. To be honest I thought the warrenty expired by now but I just keep getting it done so I don't say anything :) Usually once every month now since December 2009.
Lovetheberry will you go through with this or find a local shop to do it? Seeing as how its just maintanence I'd just go to a shop nearby your residence. Use Nikon for motor damage or lens F mount damage etc.
Posted 2 years ago # -
There is more to the story that you are not telling us Berry. There is no way Nikon charged you $400 to "clean" your sensor. Sounds more like they replaced something you broke?
And why did you first say they are charging $129 dollars for shipping but now you are complaining they are charging you $13?
Posted 2 years ago # -
NikoDoby said:
There is more to the story that you are not telling us Berry. There is no way Nikon charged you $400 to "clean" your sensor. Sounds more like they replaced something you broke?And why did you first say they are charging $129 dollars for shipping but now you are complaining they are charging you $13?
hmmmmmmmmmmmmm interesting
Posted 2 years ago # -
NikoDoby said:
There is more to the story that you are not telling us Berry. There is no way Nikon charged you $400 to "clean" your sensor. Sounds more like they replaced something you broke?And why did you first say they are charging $129 dollars for shipping but now you are complaining they are charging you $13?
Niko,
I called Nikon today. A VERY lathargic rep explained to me that they are replacing the sensor. I asked why,..he said,..."Ummm,..I gues it's broken". Yup,..that was the answer. I did explain that it only needed cleaning and is not broken. But,..since it has been in use under a year,...feel free to replace it under warranty and I faxed them my reciept.As far as freight,..I had to pay to ship it back to Nikon. The local UPS store charged:
Ground Commercial $52.93
Service Options (insurance) $61.00
Fuel Surcharge $4.50
CMS Processing fee $.20The Nikon quote says only $12.50 to ship it back to me. I guess they don't insure it?
This totals $110.63
Posted 2 years ago # -
So the total bill will be $400 for the sensor and $100 for shipping? Thats still high enough for a good used 70-300mm VR lens! Amazing. However, if the sensor really was damaged, then $400 is not bad for a FX replacement.
Posted 2 years ago # -
kanuck said:
So the total bill will be $400 for the sensor and $100 for shipping? Thats still high enough for a good used 70-300mm VR lens! Amazing. However, if the sensor really was damaged, then $400 is not bad for a FX replacement.I promise the sensor is not damaged. I have NEVER touched it with any object. It's just spots,...BTW,...received an email from Nikon asking to take a survey about their "customer service" department,.....can't wait.
Posted 2 years ago # -
LoveTheBerry said:
I promise the sensor is not damaged. I have NEVER touched it with any object. It's just spots,...BTW,...received an email from Nikon asking to take a survey about their "customer service" department,.....can't wait.I could see the sensor needing to be replaced if the compressed air can was used incorrectly.
My Theory: Since you used a new can of compressed air it was full. When you spray with some of these cans and don't have it mostly in an upright position, the compressed liquid comes out as well. This liquid will super cool (freeze) whatever you are spraying. This super cool liquid will "burn" whatever it touches. I imagine you laid the D3s on its back with the the mirror up and sensor exposed. Then you took the can, tipped it horizontal to get the spray spout into the the sensor area. Then you sprayed and sent out deep freezing liquid mixed with high pressure air. Sound plausible?
Next time, use a bulb sprayer like the rocket.Posted 2 years ago #
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