I just had a conversation with a Nikon UK service department employee during which she told me that their 'cameras' have no warranty at all, it is the 'original owner' that has the warranty, but out of the goodness of their heart they don't usually have an issue with repairing cameras less than one year old that fail after being bought second hand. Further more, they told me that the second year of warranty is an insurance policy (like you buy for a fridge) that definitely is only for the original owner. I told them their attitude is out of whack with the modern worlds thinking and would cost them customers in the end.
Puts me in mind of a second hand Olympus 50mm f1.4 I bought off a friend second hand and older than even two years - Olympus changed the front group because it had air bubbles too near the centre of the lens for my liking. I was prepared to pay but they did the job before my eyes free of charge. Who understands customers better?
What a unpleasant experience that conversation was. Still, my professional life was managing the customer service and after sales service of a large company so I guess I measured their standards by those I implemented and maintained in that company.
