where there’s smoke there’s forum fire
After 4 months of light use, the joystick of my Nikon MB-D11 just broke into two halves while I was switching AF points... I've seen other reports of exactly the same issue elsewhere (incl. Amazon.com reviews).
Has anyone here had the issue? I'm building a case to put pressure on Nikon so that they repair it under warranty, as this is obviously a build quality default...
Thanks,
Isn't it under warranty? What's the need for pressure on Nikon then, have they said the wouldn't fix it?
Well, yes, it's supposed to be under warranty (2 years mandatory warranty in EU).
Except that from what I've read about user experience on this issue is that Nikon refuses to fix it under warranty, arguing that this is not covered. Basically, they're saying that the build quality is fine and that you broke it yourself by using it instead of keeping it in the box.
So, if I have sufficient information to show that this is a recurring issue, then I can show that this is their fault, and that it should be covered by the warranty.
I don't have an MB-D11, but I do have the 10. It's built like a tank, so I'm surprised to hear of your problem. I don't know what jurisdiction you fall under, but I would suggest if you've only had it 4 months, take in back to the seller and demand an exchange/refund.
@ GhostRider117.... can you post a nice macro photo of the broken part/grip? And, how many clicks on the D7000 with the grip on it?
msmoto said:
@ GhostRider117.... can you post a nice macro photo of the broken part/grip? And, how many clicks on the D7000 with the grip on it?
About 3000 clicks with the grip on.
Edit: not my picture, but exactly the same issue...
http://www.flickr.com/groups/d7000-club/discuss/72157632080808727/
One of the comments mentions Nikon agreeing to repair it under warranty... only one I've seen so far.
I'm still a bit baffled as to why you won't just call Nikon and see what they say. Or better yet take it to where you purchased it. At the very least they will usually offer to cover the shipping back to Nikon for repair. I'll bet you Nikon will repair under warranty no questions asked. Forget about all the Internet naysayers and go for it!
Ironheart said:
I'm still a bit baffled as to why you won't just call Nikon and see what they say. Or better yet take it to where you purchased it. At the very least they will usually offer to cover the shipping back to Nikon for repair. I'll bet you Nikon will repair under warranty no questions asked. Forget about all the Internet naysayers and go for it!
Well, because I did contact them, mate... That was the first thing I did after putting the grip back in its original packaging.
And even after sending them pictures they won't go beyond "we can't yet tell you what it's gonna cost or if it's covered by the warranty, so send it to us first and we'll charge you for the shipping".
So, since this is not my first experience with Nikon, and they systematically have been bad, I'm building a case.
And of course it will be shipped via the shop which sold it to me... they are legally responsible for that as long as the mandatory 2 year warranty is in play, in the EU.
There is no way I would send it back to Nikon (at my expense). I would tell the seller that it was not "of merchantable quality" and reject it, but I am in the UK where I can do that. If you paid by credit card, the card company is also liable and will re-fund you. After reading your link, seems like you may actually be better off with a good non OEM copy?
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