So, it's "customer service", not "worker satisfaction" and it's all about the information we need to choose where we spend our money. A valuable service to a customer would be for the customer service representative to research when the order from Nikon was shipped (retailers probably have such information); how many units in the shipment; when it's expected to arrive at the distribution center given the shipping method used by Nikon; how long it takes to process an order once the product is in-house; how many order are in front of ours; and give a delivery estimate. Each customer just spent between 1200 and 1600 dollars and should be able to get such information. Obviously, stating "estimated delivery date" on a website is not enough for most of us, so perhaps retailers should place some of the other information described above on their website. Then, each consumer can make a more informed decision about which retailer to place his or her order with. We are, after all, choosing to give them our money..the information we ask for does not cost them any extra and we should have that information before placing an order..what? are they doing us a favor by selling us the item...do we need to blindly wait for stocks to be replenished at one retailer instead of going to another retailer who may have it in stock. "Just be patient" does not help anyone on this website. We are spending lots of time on this website....the Nikon "Rumors" website; It should go without saying that we are all anxious to get our NAS satisfied. Why else would be be here :)
I agree that it would be nice if they posted more detailed information. However, I think calling is mostly going to give the scripted answer that some people have already received. "We don't know, blah blah blah". I think for the most part customer service is going to be as vague as possible, not only because they may not have the information, or might be too lazy to actually look it up, but because they don't want to commit to a hard date, and then when something goes wrong or is delayed and a user doesn't get it by the date that they were told before, calls up again and complains. I think they will be vague and not give a concrete answer just as a CYA.
And yes, customer service is there to help the customer, I agree. I am just saying can you imagine getting like 500 calls asking the same thing, and giving the same answer. Ouch!