I preordered a new Nikon 24-120 f/4 lens from Ritz for a price advertised on both Ken Rockwell's site and Ritz's site. This was twelve days ago. Today Ritz called me to tell me that the lens is now $110 more than the price on my order confirmation. Is this legal? Is there any recourse? Thanks
Ritz Deceptive Business Practices(16 posts) (13 voices)
Not sure whether they can do that legally... While I'm sure Ken Rockwell (and his growing family) probably don't mind, it sure sounds like a classic bait and switch. You can try to cancel the order, and/or take it up with your credit card company. A casual mention of the BBB or your state's Department of Consumer Affairs can also be helpful if the business is at all concerned about their reputation.
Welcome to the forum... sorry it's not under happier circumstances.
I have found B & H and Adorama to be the most reputable to do business with. B & H bent over backwards to satisfy me on a mistake I made in an order...they honored the rebate even though it had expired. It was my mistake but they wanted me to be happy with my purchase. Just super people to do business with.
I'm in the process of trying to speak to a Ritz manager in California regarding the increase in price. I'm sure Ritz will gladly cancel the order; however, that is not the point. If I placed an order twelve days ago at an agreed upon and advertised price, then it should be honored. They even sent me emails during this period "thanking me for my patience" while the lens is on order.
And my thanks to you for welcoming me to the forum - I'm "venting" and trying to find out if others had the same problem with Ritz regarding this new lens.
Ugh, I've gone through that before (not with Ritz however). It is very annoying and you may or may not be able to get them to give it to you for the price you paid for it. It's horribly annoying and really obnoxious. If you can get on the phone with someone and be fairly loud (which normally I hate doing, and feel terrible whenever I do it) you can probably get it settled.
I once spent 45 minutes on the phone trying to get Ritz to allow me to use two gift cards on one order. If you actully paid for the lens ahead of time you have a strong case. If you just put some money down or were put on the list, it might not be worth the effort to fight the battle. I would contact the BBB, especially if you have the ad, and post your experience on reseller ratings dot com. After I posted my poor experience with Adorama I got a phone call the next day. I remember thinking "if their customer service was this resonsive during my order I wouldn't have had the bad experience in the first place".
Unless they have a really good story, this sounds like a classic "bait and switch" which is probably a violation of the deceptive trade practices act/consumer protection act of virtually all states. Did they provide a reason or just say "send more money"?
You might take it up with the store manager to see what he/she has to say before filing complaints with the BBB and the state Attorney General (or consumer protection office of the state Attorney General) and see what gives.
P.S. I would also let Ken Rockwell know...he just might want to remove the link to Ritz.
Hi, Anything come of your order with Ritz? I want to know because they scammed me too! I just logged in to check the status for the heck of it and discovered that my order was cancelled!!! After Nikon's announcement I was searching resellers for the best pre-order price and jumped on ordering it from them at $1189.96 ... and now they want $1300 because thats what everyone else is asking.
I just spent 19 minutes on the phone with a seemingly uncaring representative in India (please no offense to anyone) where there were issues with understanding both ways.
He said my order was cancelled because "the order was being delayed too long and the shipping department cancelled it because they thought I was waiting too long for it on back-order" WHAT? I argued that I know it is delayed, that is the point of a Pre-Order on a product that isn't even available from the manufacturer? And at that is was only a few weeks of waiting. A few more similar excuses later and repeated failed attempts to get me to agree to the higher price the line went silent, like disconnected silent for about 30 seconds, I keep asking Hello and then pi$$ed off I said "You better not have hung up on me!" At that point the line clicked back on... "Oh, Sir, you want to proceed with your order?" He put me on mute expecting me to hang up. Finally at the end he said it was a "website error" and they are not going to honor the price that I ordered it.
I placed the order over 3 weeks ago and in the meantime I received two emails stating "We just wanted to let you know that we have your order and have not forgotten you. We will ship the order as soon as the products are received from the manufacturer." linking to my order and the price I ordered at. What a scam!
No Notice, No Apologies. Just that I can start a new order for the lens at the "corrected" price.
Now instead of being first in line I am a month behind on the list as I go and order it from someone else!
Needless to say I am upset and venting here to those who care to read.
Also ... Long time blog reader, First time poster :-)
I would say if your card or whatever had already been charged then they can't just raise the price. On the other hand if you just got an order confirmation and nothing has been charged then I think it says something about the prices of pre-ordered items. Something to the extent of this is the best idea of what the price will be, but might not be the actual price, or at least that is what I saw at some of the other sites.
MarthaR thats too bad, but I don't think there is any legal action that you can take. The order should be canceled and maybe just give your business to somebody else? I don't do business with B&W anymore after I had a order lost, then resent. I finally got the product after initially ordering it about 2 months prior! Horrible, but I guess not everyone can be happy with one famous business. I stick with my local shops where I can actually try stuff now, or a few reiable Ebayers that I have bought from in the past. I would consider giving Adorama a shot in the future simply because I have heard they are the best in the business. Welcome to the forum by the way!
"In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, quantities available or product information received from our suppliers, either on a Ritz Interactive website, an affiliates website or a partner’s website, Ritz Interactive, Inc. shall have the right to refuse or cancel any orders, including auctions, placed for product listed at the incorrect price or out-of-stock. Ritz Interactive, Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Ritz Interactive, Inc. shall immediately issue a credit to your credit card account in the amount of the charge"
Read the fine print people there's nothing deceptive going on.
Oh, yes, I understand the terms and know that they can cancel it.
May not be deceptive but it is very upsetting and frustrating to the customer. Especially when the error is strung along for so long and when they did cancel it was without notifying me, I had to go find out on my own. Then get no easy straight answer as to why and no attempt to care.
Not deceptive in the fine print but certainly an extreme lack customer service in my experience leaving a bitter buyer here with Ritz online.
Might explain why they went bankrupt. Just take your buisness elsewhere if you're not happy.
Ritz/Wolf camera has been doing this for years on their online orders. I found a franchised owned store and they honored the pre-order prices. What I have experienced is that they tend to post the "grey market" lens and then order you the USA version. That sounds like the price difference you saw.
Since moving states away from that good franchised owned store, I no longer get anything from them.
Last time my wife went their..alone because she wont camera shop with me-) She came back with the most expensive p&S they could sell her that did not have anything she wanted on it. They totally took advantage of her lack of knowledge. So i returned it and got a better camera else where for cheaper. I since then do no shop there.
Edit: Since then my wife has gotten more into photography and knowsmuch more about the camera's. Which is good because I can now get her to buy stuff for her i want to use. "No babe, you desearve that 135mm F/2.0
Ritz has a very poor rating with Reseller Ratings. Out of 295 reviews and on a scale of 1-10 they Ritz rates a whopping 1.35 in a 6 month period.
This topic has been closed to new replies.