rschnaible said:
I have used Nikons repair service in Southern California and they were pretty quick, less than 2 weeks including the shipping via UPS. One item was warranty, the other I paid for what I considered a resonable price for a dropped lens that required lots of parts to be replaced.
As for shipping, wrap in bubble wrap and use the popcorn foam and you should be good to go...
Where Nikon gets off track is answering direct questions about when something is out of stock when they expect shipments or when there are recall issues and such, they really need to be a bit more transparent in dealing with the public on these things... I have written to the President of Nikon USA a couple of times and then things get going. To be candid, I think part of the disconect is generational. Often times I find the younger generation does not answer the entire question, only part of a multi part question or they simply do not know and don't want to find out....
Off my soap box now....
Glad to read somebody else goes after better service. Regarding replies, I find it is a widespread problem. I communicate the questions in as clear and structured way as possible and receive back a muddle to try to understand. and always have to ask again for the missing answers whereupon the replies often get snippy. Maybe lack of knowledge as you say.
One point I must disagree on, never use any type of granular fillers to surround heavy objects as they swim though and end up against the side of the box. Crumpled thick paper is best or lots of crumpled thinner paper is better that any granular filler.
@Proudgeek: My experience of my local Nikon Repair Center is good. I sent a lens off for an out of warranty repair, gave them a maximum price to go ahead with and tracked its progress through repairs while I waited. I got it back inside two weeks and it was free. Can't beat that!
