where there’s smoke there’s forum fire
So what was J&R suppose to do? I mean you admit it happened after the 30 days right? I don't understand why it's there fault? Yes it sucks that your D3 still isn't ready but give Nikon a chance to fix it right.
If I were you I'd be thankful that the camera died a second time while it was still in the Nikon tech's hands and not after you drove back home!
And what was wrong with your D60 and lenses?
NikoDoby said:
So what was J&R suppose to do? I mean you admit it happened after the 30 days right? I don't understand why it's there fault? Yes it sucks that your D3 still isn't ready but give Nikon a chance to fix it right.If I were you I'd be thankful that the camera died a second time while it was still in the Nikon tech's hands and not after you drove back home!
And what was wrong with your D60 and lenses?
So I should be thankful it died a 2nd time at the Nikon headquarters and not be upset that it DIED A SECOND TIME? I think I have a right to be upset that my $5200+ body died after a month and died again after they supposedly fixed it.
I'm not saying it's J&R's fault for my camera problems. My point of contention is their absurd return policy and the fact that I called them and all they can say is too bad. I've never had this problem with Samy's or B&H or other major retailers.
And nothing was wrong with my D60 and lenses. I just dropped it off for servicing and cleaning. But I wasn't ranting about my D60 and lenses at all. I was bothered that the cust serv rep called to say everything was ready when in fact it was ONLY my D60 and I had to sit there and wait while they finished my lenses. It's their lack of organization and miscommunication I was bothered with.
Yes because otherwise it would have died while you were using it and you'd have go back and explain it to Nikon AGAIN. It was still with Nikon when it died the second time so now they know their original "fix" wasn't the problem and they can't suspect it was something you might have done wrong that caused the short. Like I said be thankful it happened with them. The camera is still under warranty and they will fix it. Otherwise they'll just give you another camera.
I realize it's a lot of money for you and I honestly have never heard of another similar problem with any D3. But you haven't seen customer service hell until you've tried dealing with the cable company or AT&T!
I understand your point and I do agree with you (the same thoughts ran through my head when they told me it died again) but I'm frustrated and I think you need to at least allow me that much. You'd have to be a saint to walk away thinking que sera sera.
Oh, and trust me, I know cable and AT&T hell. And I will agree with you on that point - the absolute worst.
Haha yeah a cable crew came to my house a few years back to replace/upgrade an old mainline that ran through my neighborhood. Everything went fine until a second crew showed up to do the exact same job the 1st crew had already done! Only this time the second crew ended up cutting the wiring that went to my house! One of the guys from the 2nd crew came to my house to inform me about what had happened. He said they'd "send someone over to fix it".
But the best part is that when a third crew came out, they said I must have cut the line because they noticed I'd done some landscaping in the same area. So they wanted to charge me to dig up the line and replace it!!! I was on the phone for HOURS for DAYS trying to explain that their 2nd crew had cut the line and it wasn't my fault! Anyway after almost two weeks they finally realized the second crew DID sever the line and they agreed to fix it "for free"! But I had to make an appointment and wait another F-ing week before a fourth crew finally fixed the problem! MF-ing SOBs!
Anyway I'm not trying to dismiss your frustration. I'm just trying to help you put it into perspective that's all. It seems very unlikely that two boards would fail so suddenly so I suspect something else is at fault for causing the short. Very strange but if your camera's problem didn't get the tech's full attention before you can be sure that it did the second time it died in HIS hands.
At least think of it this way, the more parts they replace the newer your camera. Haha - sorry just trying to turn your frown upside down :^)
OMG, that's awful! I had a similar problem w/a cable provider and it is truly frustrating. Not the fact that you don't have TV, but the time and energy you waste.
NikoDoby said:
At least think of it this way, the more parts they replace the newer your camera. Haha - sorry just trying to turn your frown upside down :^)
It does seem we think alike, actually. I've had colleagues more outraged about my problems than me and I told them the same thing - my camera's getting more attention and detailing than when it came off the assembly line so my "new and improved" body *should be better than a new one. So we hope...
And thank you...I know you were only trying to help and I appreciate it. :)
Niko, there you go defending Nikon service again. Not to say it's bad; I'm sure we'd hear more about it if people regularly had bad experiences, but I think in this case there is nothing positive about the situation and at the very least l&l should have gotten a new D3s after it died while the techs had it.
Having worked in customer service, my philosophy has always been to be extremely kind anytime I'm dealing with a customer service representative. I just wanted to mention a funny anecdote from this afternoon. My wife's Slacker G2 player (a thing of real beauty if you like internet radio like I do) broke last month still under warranty. We've been dealing with them ever since—sent insured, we have proof of delivery, they say they never received it, etc. I've been so extremely nice through 5-10 contacts even though it's painful dealing with their almost non-existent customer service. Finally, this afternoon my wife got angry enough to contact them herself, and they're sending us a new one! I guess nice isn't always what gets the best outcome...
Where's John Nash when we need him?!
Customer service is usually laughably bad for Nikon and Canon included. I've heard bad things for both.
Good luck getting through this.
Have you heard about Executive Carpet Bombing?
i am so mad that I haven't heard of it before couple of weeks ago.
jonnyapple said:
Finally, this afternoon my wife got angry enough to contact them herself, and they're sending us a new one! I guess nice isn't always what gets the best outcome...
I always make it a point to be nice to reps cuz their job is not easy nor any fun BUT if they have a bad attitude or really don't make an effort to help find a resolution, I will get upset. Unfortunately, I find this usually does get a reaction and satisfactory results. :(
NSXType-R said:
Customer service is usually laughably bad for Nikon and Canon included. I've heard bad things for both.Good luck getting through this.
I think customer service is pretty bad in most companies. It's a shame since it really is the back bone to a good and lasting company, imo.
And thank you...I do need luck at this point.
poster said:
Have you heard about Executive Carpet Bombing?i am so mad that I haven't heard of it before couple of weeks ago.
Yes, and I've done this once before. I was on my 8th Blackberry Storm in 7 months and VZW didn't want to replace it with a new model altogether. I wasn't about to put up with a 9th Storm so I raised hell and they had some honcho call me directly and gave me the BB Tour (which had just come out) and replaced my Storm for a new one. I ended up selling the Storm for $200. I hate resorting to that and I hope I never have to but sometimes you just have to squeak til you get the oil.
loveandlemonade said:
Yes, and I've done this once before. I was on my 8th Blackberry Storm in 7 months and VZW didn't want to replace it with a new model altogether. I wasn't about to put up with a 9th Storm so I raised hell and they had some honcho call me directly and gave me the BB Tour (which had just come out) and replaced my Storm for a new one. I ended up selling the Storm for $200. I hate resorting to that and I hope I never have to but sometimes you just have to squeak til you get the oil.
You're my hero! =]
Well, If the problem persists, you know what to do. And make sure to ask for some complimentary "hope-you-feel-better" lenses from Nikon.
I would mention that you post here to the Nikon Customer Service head honcho. If it doesn't get his attention, he isn't doing his job so tell him you will send the next email to Japan.
spraynpray said:
I would mention that you post here to the Nikon Customer Service head honcho. If it doesn't get his attention, he isn't doing his job so tell him you will send the next email to Japan.
I'm so hesitant to take it that far...part of me says I should and another part says I should relax and accept it. And I'm also thinking that will be my next step if another problem arises...but do I want to wait and see if it does or just demand a new body? Or just stfu and see what happens. ha
Just got off the phone with Nikon. UGH. I'm really upset now. The camera was supposed to be ready yesterday. I gave them the courtesy of giving them more time and didn't go yesterday. I called Nikon today to make sure it was ready and they tell me they ordered a part and they're waiting for it and don't know when it's going to be ready. OMG!! Why didn't anyone call me to let me know? Or email me? So this means they found another problem with the body because I asked the guy in El Segundo if they had the board and he said yes and it should be ready Tuesday morning - this was Monday afternoon. I have 3 shoots this weekend. I know I can rent gear but why should I pay for the rental costs when Nikon has dropped the ball? And it's been 10 business days. I am pissed...I'm tempted to start raising real hell.
Why wait, just do it. Kick the hell out of them. If I was you I would write direct to Nikon HQ with a major complaint letter stating the frustration and the losses that you are losing for their incompetence dealership service department.
And if that doesn't sort out you're problem then try and threaten them that you will write and article on any flashy photography magazine where normally Nikon advertises their products complaining about the way they dealt with you.
Don't forget to mention on the complaint letter that Canon is willing to help you with a brand new camera and a set of lenses for the upcoming shoot rent free.
Don't deal direct with dealers any more, they have proven them self that they are not worthy, you should go for the big fish.
good luck and give them the fire, for God sake.
best regards
valon
What Valonqe said.
I ran the customer service of part of a big US corporation and am very intolerant of bad customer service - especially with market leading companies. You now need to make your problem somebody elses problem and Valons post is on the money.
Do it while there is still time to pick up the stuff you need before the next shoot.
HTH
Thank you, Valonqe and spraynpray. That's exactly what I plan on doing. I sent out a bunch of tweets from both my work and personal accounts (totaling 700+ followers) and included Nikon's Twitter name in them so we'll see if I get a response. I told the rep he needs to get on the phone w/El Segundo and tell them my camera has to be ready tomorrow by noon or I'm raising hell and won't stop until I get a resolution I'm satisfied with. I think I've been pretty nice and patient so far but now it's ridiculous. >:(
I'll be glad when it's resolved loveandlemonade - I'M getting stressed so I can imagine how you are feeling!!!!
spraynpray said:
I'll be glad when it's resolved loveandlemonade - I'M getting stressed so I can imagine how you are feeling!!!!
haha Aw, you're too kind. Actually, everyone's been more than kind about my problem. I really appreciate everyone's support and suggestions. It's been a huge help going through this w/forum members. I hope it gets resolved soon, too...I really do like Nikon products and have always been a cheerleader for them but now this puts a damper in my relentless loyalty to this corporate giant.
Yup, stuff like that happens, the delay is likely caused by the fact that they have to order parts from Japan. With all the shortages of D3s units, I'm sure replacement parts are hard to come by as well. Nikon really needs to open another plant in Japan, or elsewhere to keep up.
Finally got my camera back! :D
Vic, Manager of Western Regional Service, was very nice and he apologized for the delays and issues. He also gave me his card with a direct phone # so I can call him if I'm having problems with my camera again. So far it seems to be working well...been playing w/it since I got home. I'm just happy it's fixed and back in my hands and I hope nothing major falls apart again. And I'm glad I didn't have to wage a full on attack.
P.S. I would hang out in the Nikon office all day if I could...I always meet the coolest, talented people/photographers who are happy to talk shop and share techniques. Each time I go, I end up exchanging info w/couple of people.
See how fast that was? :D
You must log in to post.
