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Thinktank Customer Service?

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chancetlu

senior member
Joined: Mar '10
Posts: 61
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I emailed Thinktank customer service regarding a brand new Hydrophobia 70-200 I received on May 16. The rear clear plastic section is extremely cloudy while the flash enclosure is crystal clear (they are made of the same material). I basically just wanted some alternate cleaning suggestions as the plain water remedy suggested in the manual did not work.

They have yet to respond, has anyone else had any problems with Thinktank customer service?

I leave for Kenya in 12 days, so I really need to get this resolved.

Brandon

Posted 3 years ago #
pcraigs

member
Joined: Nov '09
Posts: 44
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They usually response within few hours for my inquiry....

Posted 3 years ago #
chancetlu

senior member
Joined: Mar '10
Posts: 61
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Hmm, I am sitting on three days...I will try resending the email.

Posted 3 years ago #
NikoDoby

The Terminator
Joined: May '09
Posts: 6,598
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Have you tried calling them on the phone?

Posted 3 years ago #
chancetlu

senior member
Joined: Mar '10
Posts: 61
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Not yet, due to the time difference in the Middle East, there is only a window of a couple of hours to give it a try and it hasn't meshed for me to be around an internet phone at what would be normal business hours in Cali due to my work schedule. I am off on Friday so I will give it a try then if I have not heard anything.

Posted 3 years ago #
NikoDoby

The Terminator
Joined: May '09
Posts: 6,598
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Wow that's a huge inconvenience! Hopefully they will answer your email this time chancetlu. Please keep us informed.

Posted 3 years ago #

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Thinktank Customer Service?

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