So, I dropped my d800 a few weeks ago and it smashed the back which was hanging off. The following day I fell off a mountain and fractured my elbow but thats another story.
Anyway I sent it in for an estimate which I accepted. They sent me a free delivery label which I thought was fairly decent seeing as it was my fault.
When the bill came in it was a bit less than the estimate, I paid it immediately and waited for my camera. It didn't arrive, on recontacting Nikon UK there was a 'blip' and they missed that I had paid and i had to chase it. Once done though they were pretty quick at posting it back. The return postage was not free though.
I received the camera today.
So a little over two weeks, would have been quicker if they had noticed my payment.
Al in all I am pleased with the service.