Just wanted to share the pathetic condition of Nikon Service Department, USA.
So my Nikon D7k had some sort of oil spots on the sensor and I mailed the camera body for cleaning. Nikon service dept gave me the estimate and I approved it, all is done and they shipped it back (with no prior info that they are shipping it), unfortunately I was out of town and UPS sent it back to Nikon after 3 attempts.
I call Nikon service when I arrive back home and I was told that they will look into it and the next day morning someone from NY office calls me and confirms that they are shipping it back to my home address (no tracking # given). Here is where the problem happened.
They shipped it to my billing address (which is in a different state) instead of shipping address. Fortunately it's my buddy living there and he called me that there is a package delivered and the tracking # he gave was backtracked to have Nikon address.
It's been 4-5 days with no response from Nikon and I'm still waiting with no camera. I have been emailing and calling them with no clear response.
I called Nikon after buddy told me about the package and Nikon repair dept says they have the camera with them. I'm really confused on where my camera is.
I'm told that they are waiting on updates from repair department!! It really sucks to be waiting with no camera.. Very tough.
Never expected this from Nikon!!!!!