Wataru said:
Not a Nikon Story, but a UK service story. I was having trouble with an Atomos Samurai video recorder that I bought in the U.S. last week for a job near Porstmouth, U.K. this week. The video was noisy and making me look bad in front of my customer... I called the Atomos tech support in the U.K. at 10:00 a.m. yesterday, and at 2:00 p.m. yesterday the marketing manager showed up at my job site with a replacement Samurai. By 2:15 we had a crowd around us admiring the video on the Samurai.

Atomos made me look good in front of my customer, a very well known scientist and nature film producer from New York, my principal here in the U.K. and their management and staff. (I didn't drop any names: Atomos came out without knowing who they were going meet.) That is great customer service, and it will pay off for them. I came away from the job just a couple of hours ago (it's 2:00 a.m. here) with a new contract for 2013 and a new request for quote for an additional contract. Thanks, Atomos!

The customer also liked the D800...but he will be sourcing a Red Epic for the real videography... funny thing was, he was documenting our work with his iPhone camera...go figure...

That is a great story Wataru.

Funny thing is that the USA pioneered good customer service, the UK almost reluctantly followed (I know because I managed that side of a large corporate business and had to install a culture of customer is king instead of customer is a pain in the a??) but the UK seems to be more consistent in keeping it going now than the USA. I have had some truly horrible customer service from some mid USA companies even recently.

Not a Nikon Story, but a UK service story. I was having trouble with an Atomos Samurai video recorder that I bought in the U.S. last week for a job near Porstmouth, U.K. this week. The video was noisy and making me look bad in front of my customer... I called the Atomos tech support in the U.K. at 10:00 a.m. yesterday, and at 2:00 p.m. yesterday the marketing manager showed up at my job site with a replacement Samurai. By 2:15 we had a crowd around us admiring the video on the Samurai.

Atomos made me look good in front of my customer, a very well known scientist and nature film producer from New York, my principal here in the U.K. and their management and staff. (I didn't drop any names: Atomos came out without knowing who they were going meet.) That is great customer service, and it will pay off for them. I came away from the job just a couple of hours ago (it's 2:00 a.m. here) with a new contract for 2013 and a new request for quote for an additional contract. Thanks, Atomos!

The customer also liked the D800...but he will be sourcing a Red Epic for the real videography... funny thing was, he was documenting our work with his iPhone camera...go figure...

@ OTR: Good news. I hope you find it is better than new. I too have experienced Nikon UK service and am happy with it.

Nikon UK service is brilliant, long may it last!

That is certainly worlds better than here in US. I had one that took 7 weeks and have one that has been at Nikon since late September. I did get and approve an estimate last week so maybe I'm getting close.

JB

So, I dropped my d800 a few weeks ago and it smashed the back which was hanging off. The following day I fell off a mountain and fractured my elbow but thats another story.

Anyway I sent it in for an estimate which I accepted. They sent me a free delivery label which I thought was fairly decent seeing as it was my fault.

When the bill came in it was a bit less than the estimate, I paid it immediately and waited for my camera. It didn't arrive, on recontacting Nikon UK there was a 'blip' and they missed that I had paid and i had to chase it. Once done though they were pretty quick at posting it back. The return postage was not free though.
I received the camera today.
So a little over two weeks, would have been quicker if they had noticed my payment.
Al in all I am pleased with the service.