Meleagris- My D800 came with the latest updates installed. Have not had this problem. Hope you get this resolved. Keeping my fingers crossed.

I was wondering if anyone had had issues with a D800 or D800E locking up since the new firmware came along? I have had my D800E lock up 3 times now. Each time an err is displayed and you can not turn the camera off. It is completely loced up and all I can do to recover it is to follow the steps below.

Turn off (even though it doesn't)
Remove battery
Remove cards
Wait period of time (20 sec) and reinstall battery.
Turn on (err is still flashing)
shoot a picture sans cards (Err disappears)
reinsert cards and go

I can find no pattern to the lockups. I have tried many solutions to unlock the error but only the sequence above seems to help. I was thinking this problem was solved with the latest firmware but it appears I have the latest version available.

Is there a solution to this I have missed short of the 6+ week trip to Nikon USA for warranty repairs?

JB

@corigliano: Having not use shutter propriety in a very, very, long time on any of my bodies, never the less, I just pulled out my D4 and test it out. The only thing I noticed when I was trying to get proper exposure, the F-stop would start to flash indicating that I was not at the right shutter speed for the lighting in the room. The exposure indicator on the right side, while looking threw the viewfinder also showed up indicating that I was under exposed. Are these the things you are referring to?

I have had my d4 for about three months now. Twice I have seen a problem with the meter indicator inside the view finder. The problem is as following. When in shutter priority mode the metering indicator pops up in the viewfinder and starts going crazy. I havent reached below my maximum aperture and am not using bracketing or exposure compensation. There should be no reason to even see the metering indicator. Any suggestions??

Indeed I have a D4 and I noted the left focus issue (not existing at all in live view with the same scenery and exposure) when I use the 24-70 at 24mm at f2.8. it is ok at center sensor and better (than left) but not perfect on right sensor. The problem exists also on the left sensors that are not fully left. I am seeing with Nikon suisse or germany if they can address the problem that apparently has been successfully fixed by Nikon repair centers on D800 at least. And my unit was quite new as bought in August and embodying already the latest fw. I am a little bit disappointed as I discovered it unintentionally when just shooting pics.
cheers

bird, to toss something at you .. is the lens secure and if you can set the aperture is is locked at the proper setting ? I have a lens that I sometimes bump and the lock doesnt keep it at f22 and i get the ERR message. just a thought

I shot about 10 seconds worth of video this morning before my memory card reported itself full and my battery died. Changed out memory cards, reformatted, changed battery. Suddenly there is a flashing "Err" sign in the Control Panel. I tried changing batteries, cards, tried reminding the camera that it is in S Mode in order to coax the mirror down. No response yet. Still the "err" message. Is there a way to reboot the camera?

gone to company by following dashboard::

No issues whatsoever with my D4...

I received my D800 in July. I normally wait at least until a second run for a new product but I needed it for my studio work. I use Camera Control Pro2 with the latest update and the latest D800 firmware. I took the camera into Nikon Canada about four weeks ago because the USB 3.0 no longer functioned. The camera no longer could be seen by the computer or the software. I tried two different computers, three different cords and six different USB ports. No hubs were used.
It came back after ten days with the warranty having been used and a claim that physical damage was the cause. This camera was on a tripod all of the time. When I got it back I tested it and it functioned again like before. I was unable to use it for two weeks and tried it again yesterday and now the computers see the card folders but the Camera Control Pro software no longer sees the camera. I tested it with the D300 body and everything functions there. I returned it to Nikon Canada and it's going to be another 7 to 10 days. Each time I took it to Nikon there were other Nikon D800 users returning theirs. Two the first time and one the last time. The issue of problems with this camera seems to be quite common. I hope the second generation of this camera turns out better and I may sell my first one to get it. Anyone else experience these issues?

If the D4 has a problem, then it is a good thing to at least hear about. I am going to test mine with a couple of lenses and see if any unusual problems are present. I have been having some difficulty in getting a manual focus lens to accurately focus, and maybe the camera is the problem. The issue is inconsistent, however, which always suggests at least in my case, the error is in me.

Thanks for bringing this up...

I was clearly lucky with the store then but as you seem to doubt the story.... the 85mm was brought by me. They had two D4s because they lost the box for the store one (with charger etc) and had to get a second in to sell me (the new boxed one that I was going to buy and was testing before leaving). On testing it I found the issues. Obviously wanting to make a sale they then wanted to rule out my lens (hence offering the test with the zoom) and the subsequently the store model D4 when we replicated the faults with the other lens. The shop owner also tested with me. Back home now and my old D3 has consistent left/Right with the same lens (I had to double check!)

I do not have a single issue with my D4.

Question: How many camera shop can you think of that will let you open, not one, but TWO D4's and let you "test" it with a 85 1.4 and 24-70 2.8 in their store for focusing issues? That is over $9500 (US Dollars) worth of gear! The only way I can think of a store letting you do this is 1) you bring in your own 85 1.4 and 24-70 and they have a test body in stock for "playing with."

It's not hard to test for, single point AF and select left most focus point, pick a high contrast target and shoot. If the result is an out of focus blur then check against centre and right hand point. If all points are in focus then you are lucky ! Obviously left and right might be softer than centre due to lens but left and right should be consistent
I truly wasn't expecting to see any issues after the D4 has been out so long but was buying the camera in a foreign country so was testing first. .

@ proudgeek, good to know that you received it.

I'm still waiting on updates from the respective department. It's been about a week since my last conversation, I hope this has a happy ending.

I wanted to add a postscript to my experience. My 24-70 came back last Friday, approximately 7 weeks after dropping it off. The list of what was repaired/replaced was 10 items long. I can now understand why it took so long. I feel like I got a new lens.

I have not heard of a left focus problem on the D4. Is there more data on this? With about 15,000 clicks on mine, this is a surprise...and mine is one of the very first. Anyone else have this problem with left focus in the D4?

Very disappointed, was going to buy a D4 but tested two and both exhibited the left focus issue. One was straight out of box and had new firmware. This was the first I tested and the second (shop model) was worse (on original firmware). We tested with an 85mm f1.4 (both at 1.4 and 2.8) and with a brand new (shops) 28-70 f2.8 at 70mm 2.8
Giving up on the D4, hope they fix it in the D4S. I was hoping it would give me better focusing with my f1.4 primes (focussing in lower light and hopefully being more accurate). If Nikon can't get this right, I think it's about time they at least brought out a Dx camera with hybrid viewfinder for critical focusing.

Update: now the service department has emailed saying that I should pick it up personally and nothing could be done it seems. Sending a package to a different address is my fault???? Crazy stuff.

I think the reason that repairs are taking a long time is that large sales of new unit is keeping stock of parts locked up. Nikon most likely prioritizes parts like this. 1. NPS repairs, 2. New Units, 3. Everyone else. My AF-S 300mm F4 was out for three months to have the front element repaired and the hood replaced. Hope you're 24-70 isn't out that long.

Unfortunately, it's not an isolated incident. I sent in a 24-70 for warranty work about 7 weeks ago through the dealer where I purchased it. We could get ZERO in terms of status until about 10 days ago, when they updated the status from "in queue" to "waiting for parts from Japan." I think that part of this is due to the fact that Nikon is not allowing smaller dealers to do repairs and are not prepared for the influx of new work. Needless to say, I'm not pleased with Nikon. Not that there's much I can do about it.
However, once I get my lens back and am assured that it's working properly then I intend to provide Nikon with a piece of my mind.

I am sorry this has happened but one must recognize that it is most likely on individual who has messed things up and certainly not Nikon's intention. The unfortunate aspect is that once a screw up is made in some organizations, the ability to get things straightened out is sometimes lacking. And this aspect is a result of management and may be an issue that customer service can help with if it is not resolved quickly. Often, the customer service folks are more interested in resolving things than someone in the repair department as the latter are concerned with public perception.

jonnyapple said:
That's too bad, swame. I know there's already a nikon service thread somewhere but couldn't find it.

Good luck.

If they are that chaotic, it sound like with a bit of luck you may just get TWO D7000's back!

That's too bad, swame. I know there's already a nikon service thread somewhere but couldn't find it.

Good luck.

Just wanted to share the pathetic condition of Nikon Service Department, USA.

So my Nikon D7k had some sort of oil spots on the sensor and I mailed the camera body for cleaning. Nikon service dept gave me the estimate and I approved it, all is done and they shipped it back (with no prior info that they are shipping it), unfortunately I was out of town and UPS sent it back to Nikon after 3 attempts.

I call Nikon service when I arrive back home and I was told that they will look into it and the next day morning someone from NY office calls me and confirms that they are shipping it back to my home address (no tracking # given). Here is where the problem happened.

They shipped it to my billing address (which is in a different state) instead of shipping address. Fortunately it's my buddy living there and he called me that there is a package delivered and the tracking # he gave was backtracked to have Nikon address.

It's been 4-5 days with no response from Nikon and I'm still waiting with no camera. I have been emailing and calling them with no clear response.

I called Nikon after buddy told me about the package and Nikon repair dept says they have the camera with them. I'm really confused on where my camera is.

I'm told that they are waiting on updates from repair department!! It really sucks to be waiting with no camera.. Very tough.

Never expected this from Nikon!!!!!