@ proudgeek, good to know that you received it.

I'm still waiting on updates from the respective department. It's been about a week since my last conversation, I hope this has a happy ending.

I wanted to add a postscript to my experience. My 24-70 came back last Friday, approximately 7 weeks after dropping it off. The list of what was repaired/replaced was 10 items long. I can now understand why it took so long. I feel like I got a new lens.

Update: now the service department has emailed saying that I should pick it up personally and nothing could be done it seems. Sending a package to a different address is my fault???? Crazy stuff.

I think the reason that repairs are taking a long time is that large sales of new unit is keeping stock of parts locked up. Nikon most likely prioritizes parts like this. 1. NPS repairs, 2. New Units, 3. Everyone else. My AF-S 300mm F4 was out for three months to have the front element repaired and the hood replaced. Hope you're 24-70 isn't out that long.

Unfortunately, it's not an isolated incident. I sent in a 24-70 for warranty work about 7 weeks ago through the dealer where I purchased it. We could get ZERO in terms of status until about 10 days ago, when they updated the status from "in queue" to "waiting for parts from Japan." I think that part of this is due to the fact that Nikon is not allowing smaller dealers to do repairs and are not prepared for the influx of new work. Needless to say, I'm not pleased with Nikon. Not that there's much I can do about it.
However, once I get my lens back and am assured that it's working properly then I intend to provide Nikon with a piece of my mind.

I am sorry this has happened but one must recognize that it is most likely on individual who has messed things up and certainly not Nikon's intention. The unfortunate aspect is that once a screw up is made in some organizations, the ability to get things straightened out is sometimes lacking. And this aspect is a result of management and may be an issue that customer service can help with if it is not resolved quickly. Often, the customer service folks are more interested in resolving things than someone in the repair department as the latter are concerned with public perception.

jonnyapple said:
That's too bad, swame. I know there's already a nikon service thread somewhere but couldn't find it.

Good luck.

If they are that chaotic, it sound like with a bit of luck you may just get TWO D7000's back!

That's too bad, swame. I know there's already a nikon service thread somewhere but couldn't find it.

Good luck.

Just wanted to share the pathetic condition of Nikon Service Department, USA.

So my Nikon D7k had some sort of oil spots on the sensor and I mailed the camera body for cleaning. Nikon service dept gave me the estimate and I approved it, all is done and they shipped it back (with no prior info that they are shipping it), unfortunately I was out of town and UPS sent it back to Nikon after 3 attempts.

I call Nikon service when I arrive back home and I was told that they will look into it and the next day morning someone from NY office calls me and confirms that they are shipping it back to my home address (no tracking # given). Here is where the problem happened.

They shipped it to my billing address (which is in a different state) instead of shipping address. Fortunately it's my buddy living there and he called me that there is a package delivered and the tracking # he gave was backtracked to have Nikon address.

It's been 4-5 days with no response from Nikon and I'm still waiting with no camera. I have been emailing and calling them with no clear response.

I called Nikon after buddy told me about the package and Nikon repair dept says they have the camera with them. I'm really confused on where my camera is.

I'm told that they are waiting on updates from repair department!! It really sucks to be waiting with no camera.. Very tough.

Never expected this from Nikon!!!!!