Updated technical service advisory for the Nikon D750 released

Nikon D750 camera service advisory reacall for reflection flaring issue
This just in - Nikon released a third service advisory on the D750 shading issue. Now cameras produced between December 2014 and June 2015 are also being recalled (the previous timeframe for impacted models was October - November, 2014):

In July of 2015, we announced that the shutter in some Nikon D750 digital SLR cameras manufactured in October and November of 2014 may not function normally, sometimes resulting in shading of a portion of images. Since that time, we have learned that the same issue may also affect D750 cameras manufactured from December, 2014 through June, 2015.

For those who have already purchased a D750 and would like to have their camera serviced for this issue, Nikon service centers will service cameras as indicated below. We sincerely apologize for any inconvenience this issue may have caused.

Identifying affected D750 cameras
To check whether or not your camera may be one of those affected by this issue, click the Check Your Serial Number link and enter your D750's serial number as instructed. . If your D750 camera is one of those that may be affected, instructions for obtaining service will be displayed. If your D750 camera is not one of those to which this issue may apply, rest assured that service to your D750 camera as to this issue is not necessary and you may continue using your D750 camera without concern for this issue.

If your D750 camera may be affected, as confirmed with the serial number check above, you will be provided with the necessary information to obtain service for this issue free of charge. Once your D750 camera is received by Nikon, your D750 camera’s shutter will be examined and replaced, and your D750 camera returned to you free of charge, even if your D750 camera warranty has expired.

Via Nikon USA

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  • sintido_kumon

    I mistakenly went to the Canadian Nikon website and entered my SN and it says that my camera is affected. Same also on the European Nikon website. The US website (I live and bought my camera in the US) says that I’m not affected. Why is it like this?

    • this is strange

      • sintido_kumon

        Very strange…

    • Sawyerspadre

      Is it a US model?

    • Mateo

      I have the same problem, but only the US site says that I am affected, but the European site says that I’m not.

  • Vertex


    • Patrick O’Connor

      Umm… there’s a difference between a product recall and a service advisory.

      • Vertex

        yeah without a recall more live with the issues.

        • Patrick O’Connor

          So you really don’t know the difference.

          • Vertex

            i know that nikon is trying to avoid everything that makes this an even bigger PR mess.

            nikon SHOULD recall all affected cameras so everyone knows.
            instead they do a service advisory that a huge amount of buyers will never notice…..

            • Patrick O’Connor

              Anyone who has the problem will seek a solution and find out about the service advisory. Anyone who doesn’t have the problem, doesn’t need to.

            • Vertex

              they still sell these cameras.. right?
              i mean their are sure some affected cameras sitting on the shelves….. and they are not recalled.

              that´s ok in your eyes..?

              then you must be a real fanboy….

            • Patrick O’Connor

              Yes, yes and no.
              I recently had a car for which I received several service advisories. None of the issues affected me so I didn’t do anything. Presumably, those affected did.
              That doesn’t make sense to you?

            • Shutterbug

              The car example is the one I was going to bring up as well. A far more expensive, far more complicated device that we trust our lives with and most recalls are strictly voluntary. Nobody bats an eye. Nobody fills up forums with outrage. Everyone acts like the camera companies are somehow different than pretty much every other industry I can think of, and they aren’t. At least Nikon is acknowledging everything and offering solutions – how do you think the Canon folks feel with 1DX oil issues 1DX light leak issues and 7D2 AF issues? Not a single one has a service advisory beyond “free cleanings”.

            • Vertex

              the nikon fanboy is talking again.

            • nwcs

              The Canon fanboy keeps trolling.

      • yes, RECALL scares people and investors

        thats THE ONLY &*#(@ DIFFERENCE

        • Patrick O’Connor

          Recalls are for defects that are potentially harmful. That’s a pretty big difference.

    • dont worry, i explain WHAT this issue IS , and its SOURCE, and all details here: youtube:

      • you already posted that multiple times, that’s enough

        • whoops, i wuz only trying to be helpful *slaps myself :/

          • no problem, the spam filter goes crazy when it sees the same post over and over in the same discussion

        • Tyler Evert

          and not really sure he knows wtf he is talking about, everyone gets those frames with bad sync on strobes

    • Shutterbug

      Done trolling yet? That’s the oldest joke in this thread.

  • It’s a shame that Nikon is dropping the ball with this camera. I know they’ve had problems with other cameras as well, but this is such a great performing camera I hate to see their success marred by what seems to be a manufacturing/QC issue. I don’t pay that much attention to some of the discussion about where each model camera is made. The D750 is from Thailand (I can read). Where is the D810 made? How about the D4s/D5?

  • Sawyerspadre

    D810 is Thailand. D4 and D4S are Japan.

  • T.I.M

    Please Nikon, make sure that my D30x30 will be made in Japan.
    (the neck strap can be made in China, I never use one anyway)

    • Shutterbug

      You know the D800 and the left AF issue came out of Japan, right? The geographic location has nothing to do with Nikon’s quality. The 105/2.8N VR is made in China, has no issues, and remains one of Nikon’s best lenses. The 1.8G primes are all made in China too.

      • T.I.M

        I already made a post about the AF-S 105mm f/2.8 VR
        The first one I had was perfect, made in Japan (but I drop it on concrete)
        The second one (made in China) is full of CA, Nikon can’t (don’t want to ?) fix it.

        • nwcs

          As my mom would say it’s either a broken one you had or that’s a load of baloney.

          • T.I.M

            baloney ?

            • nwcs


            • T.I.M

              what does that mean ?

            • IronHeadSlim

              Polite term for bovine excrement

  • Sawyerspadre

    So, opinions out there? If this problem is occasional shading during HSS flash exposures, is it really worth the time without the body, and the chance that Nikon will mess something up, when they do the repair?

    Yes, I know it depends if one uses HSS….

    • Aldo

      if you haven’t seen the issue in your images and use the camera regularly. Do not send the camera. Such recalls go beyond the warranty period and you or the next owner will be covered any time during the lifetime of the camera.

      If your camera sits unused for long periods of time… send it in… it can’t hurt.

      If your camera shows the issue in your images regularly to the point that it becomes irritating… make arrangements to send it in.

      If you don’t care about this issue.. then anything you decide is the right thing to do.

  • BlueBomberTurbo

    As the resolution went up, it was easier to notice flaws/irregularities that were previously unseen.

  • sintido_kumon

    How do you test for this shading anyway?

    • Sawyerspadre

      You can measure the shutter speed, and you could create a test to see if the flashes used by high speed sync are out of sync with the movement of the shutter blades.

      If the camera thinks the shutter is open for x time period at y time, but there is error, then flash and shutter are out of sync, so you would get the shading.

      I am going to take some HSS flash shots to see if I can recreate it. When I say “you” above I mean Nikon, with all the right equipment to measure shutter speeds, flash duration and timing.

      • Sawyerspadre

        I tried 200 shots with HSS and no shading. Used 1/1000, 1/2000 and 1/4000. Mine is “affected” so I will probably send in and have the shutter replaced.

    • it exits in HSS (AUTO FP on nikon) …….

      its an issue with the shutter sync

      • Konstantinos

        Man enough with you promoting your YouTube channel…
        What if it is not a HSS? Nikon didn’t stated anywhere that it’s a curtain synchronization issue. What if it is something else? What if the whole shutter colpases after XX0.000 uses? Yesterday you were advising to Nikon D750 owners in your video not to send their cameras for repair as Nikon will f&ck up… why will Nikon do that? These are trained technitians to do a job. The fact that you were a lousy repair man doesn’t mean that everyone is lame. That is at least disrespectful for the technitians, generalizing like that…
        My D750 is affected, I’ve done some HSS tests myself and nothing came up. In addition, you showed some iPad screenshot. Did you actually tested and found the issue on your own? I SERIOUSLY DOUBT IT! If you are testing your cameras the same way you test your lenses you shouldn’t be posting here at all. You’ve necer, NEVER do any cientific tests of any kind in your channel except for magnetism stuff that no one understands. Lenses testing? nahhh Camera tests… nahhh. So please stop drawing attention in every known website only to get views. Shame on you.
        By the way, why the frog did you changed your name to The Photographer, you are not Angry anymore or you do understand that nobody in here will take you seriously?

        • Let me educate you a bit:

          You said: Nikon didn’t stated anywhere that it’s a curtain synchronization issue.<<

          Heres how it works, Nikon and most other companies issue "recall/advisory" statements that are UTTERLY lacking in the specifics

          They do this for their stockholders, and to protect their fannies etc etc.

          The rest of your statements are just ad hominems

          The issue is with the timing block on the shutter assy.

          • Konstantinos

            Educate me??? That’s a BIG inferiority complex you have there…

            Man you have to learn a lot to be able to educate me or anyone else… I’ve seen how you “teach” in your channel. Collecting lenses doesn’t gives you the right to preach. A professional that doesn’t show any proof of his work lol

            If you do a little research, some photographers around the globe are experiencing a shutter mulfunction with shading and or freezing, camera not responding, having to press twice the release button to be able to take a photo. Is this the issue? I dont pretend to know. Is it an HSS problem? I tnever happened to me although I tested HST multiple times as my camera is affected. What you showed in your tablet can be easeasily replicated by simply exigent the flash Nirmal speed sync. Nothing special so stop pretending you discover the new World.

            The fact that you come here all loud saying that you’ve discovered the issue us simply bs. Even if you did, it was by chance, not testing, no methodology.

            I work in a big company in relation to customer satisfaction. Pretending to know how companies make their business decisions is amateurish, like your channel… Acquiring a new customer costs 7 times more than maintaining a happy one so do the math.

            Nikon didn’t aknoweledge the D600 issue and they were wrong, now that they do recall the D750 they are wrong again. Make up your mind.

    • Sawyerspadre

      For a home test, you could shoot a few hundred shots with flash, set to Auto FP. You need a Speedlight that is capable, like an SB910. You would use a high shutter speed like 1/1000 or 1/4000

      That would allow you to test Photography Guys theory, and see if you can replicate on your camera.

      Keep in mind that there may be a shutter timing issue beyond that.

      It may be that it would take Nikon longer to test, than it does to replace a shutter, so they may be erring on the side of action rather than analysis. I would bet a tiny percentage of the “Affected” units will ever show symptoms.

      • HF

        Did that, doesn’t occur with mine, although it is said to be affected.

        • Sawyerspadre

          Ok, for now, but it seems they know a range of dates or serial numbers that could be affected. This may not be the only way it can show up…

  • Cinematism

    Oh no, the mine is affected!

  • Don

    Does anyone know how long Nikon will cover the repair? Can I wait say a year before sending it in?

  • Vertex

    as thom hogan put it:

    In January 2015 Nikon announced that some previously made Nikon D750 cameras had a problem with bright light sources near the top of the frame, and that this produced a pronounced cut-off flare in images. Nikon pulled inventory from dealers and stopped production of the camera for a time while dealing with the problem and offered to fix any cameras so affected. At the time, there was discussion by Nikon that cameras made after September 2014 should be okay.

    In July 2015 Nikon re-issued the service advisory to include cameras made in October and November of 2014.

    At the end of February 2016 Nikon again re-issued the service advisory to include cameras made from December 2014 to June 2015, a period in which supposedly changes had been made at the factory.

    and still some brainwashed customers think it´s all fine.

    • HF

      Using “brainwashed” serves what purpose? That it is all intentional? That you have an agenda?

  • Kartken

    According to Dpreview Nikon extends service advisory for d750 to more models. ” The company has now discovered the same problem in models made from December 2014 to June 2015.”

  • ZZ

    Damn, one more crap to worry about when buying a used D750 …

  • So sad. I didn’t know this issue existed at all! I purchased mine after Christmas and serial number behold, mine is affected. I just noticed the vignetting around my images but thought it was normal for the kit lens cause when I used the lens correction on lightroom cc, it would remove the vignetting.

    • HF

      ? Vignetting ?

      • yeahhh the shading problem varies from D750 to D750 but mine primarily looks like there’s a permanent vignetting on a lot of my images. Some other users get similar issues.

        • Sandy Bartlett

          AFAIK, vignetting is lens driven, and not part of this issue.

          • no, research the issue and you’ll see it. google d750 peta pixel dark band and you’ll see it…….

            It’s not the lens making the problem.

            i would know because my D750 is affected and is making the dark band vignetting looking things no matter what lens I use.

          • Did you even read the article? “may not function normally, sometimes resulting in shading of a portion of images. ”

            Shading of a portion of images.

            In my case, the shading bands go all around the images and pretty much looks like vignetting.

            • Konstantinos

              Bryan you are using the wrong terminology all over… Vignetting is light falloff around the corners of the image and produced by the lens itself.
              The flare issue was related the AF module box if I remember correctly.
              The shadding issue is related to the shutter. So far there are no images online to demonstrate this phenomenon therefore it shouldn’t be so extensive or will only appear under weird conditions.
              My D750 is also affected but so far I haven’t noticed any banding or shadowing shooting with HSS or without.
              I would suggest that you post some pictures with the problem to clarify what you are seeing.

  • Surya Chataut

    Few months ago, during 2 different shoots, I needed to use HSS. During both shoot the subjects face were darker than their bodies, I went nuts trying to figure out what was wrong. Then I ran into another issue where my shutter would lock up at 1/4000th sec with Err message. Nikon replaced the shutter about a month ago. And few days back I hear about this particular issue. I am pretty sure I was experiencing the latest recall issue, although when I enter my serial number it comes out as does not require repair. May be when they recently replaced my shutter they took care of it (I do have black dot in the tripod socket). Tired of shipping my camera.

  • Northerntrumpeter

    Mine is one of those ‘possibly’ affected. Even though I haven’t noticed any issues, I’ll send it in like I did with my old D600. When I did that last time, they sent me a D610 in return! I guess it’s too much to hope that they’ll send me a D720 or a D810 this time round?!

  • JoeFunny30

    I’m out of this convo as there’s very little positive to say and I’d rather not say negative things to those taking cheap shots at an individual person’s troubles.

  • 250ninja

    Yet another reason why I am glad after shooting with Nikons for 30 years I now shoot with Canon, Sony, and Go Pro. As a company, Nikon seems to be having serious problems. Even the new D500 is delayed which makes me wonder. The Keymission 360 seems like a third action camera, what about a Hero 4 Session and Black competitor first? Better and faster mounts. A really good software package. A competitive price. Something beyond better mounts to differentiate the Nikon Action cameras. I’d buy one.

  • Lo Rivera Castillo

    I’m getting a new camera. The D750 will not be it!

  • whisky

    it’s sad to see so much hate. it’s true that under past practices, Nikon has alienated a large part of the community. that’s undeniable. yet here Nikon is attempting to redress an issue pro-actively which most D750 users haven’t experienced … and they’re being slammed for being open and helpful??

    such hate just sends the wrong message to ALL camera makers should they discover something before customers do. personally, i commend Nikon for being pro-active about repairs, as it’s further proof they’ve listened to the community and improved their practices. JMO.

  • Stanojev

    For those of you still reading these comments – I spoke to Nikon Australia today to ask about this service advisory. I only purchased my unit a few months ago, the serial number is showing up as affected, but I haven’t had any issues. The service staff member was very helpful and explained that they have extended the affected serial number list to include a wider range of cameras because there “could” still be affected units in that serial number range. While they didn’t explicitly say this, I got the impression that they are testing to find the fault and fixing the units only if they do. Their advice was if you aren’t seeing the issue, your camera “most likely” won’t have it, but they will fix it anytime, regardless of it being in or out of warranty and whether you have a receipt or not. They offered to book me in for checking, but I declined for now. Their advice was if I see it anytime in the future, I can call back to book the service.

  • So if i want to purchase one tomorrow how do i understand the month/year of made?
    It`s not a good idea to give ~2000 euros for something already malfunctioned

    • AnthonyH

      Run the serial number through the Nikon link. Or have the seller run the number through before shipping, if you’re not buying in person.

  • Harley Frank

    D750 cameras were shipped with defective shutter mechanisms, defective rubber grips and defective card holding rubber parts. All frequently-used items. Wow. Poor quality control and testing prior to release. I bought the D610 specifically because it was a re-issue of the D600 due to problems with shutter issues. I knew these models would be scrutinized carefully. Both of mine have worked perfectly. No recalls either. It seems Nikon is getting it right the second time around. D610, D810, SP910 are all examples of re-issued products.I’ll wait for the D760, or the D710 or whatever it’s called. No first-issue Nikon products for me anymore. I think a good practice is to wait one year after release.

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