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Nikon promises to replace defective D600 cameras if the spot issue is not fixed

Nikon-D600-bw-top
Nikon issued a news announcement today indicating that they will replace defective D600 cameras with a new D600 or an equivalent model. Here is the full text of the announcement:

With regard to the issue with which multiple granular black spots are reflected in images captured with the D600 digital SLR camera, Nikon sincerely apologizes for any concern and inconvenience suffered by D600 users, retailers, and all concerned.

Because Nikon takes this matter very seriously, we will continue to offer users of the D600 a special service with which cameras are inspected, cleaned, and if necessary, shutter and related components are replaced free of charge, even after the product warranty has expired. However, if a number of multiple granular black spots are still noticeable in images captured with a D600 upon which the above service has been performed several times, Nikon will replace it with a new D600 or an equivalent model.

Nikon will continue to work to improve the quality of its products and services even further.
We hope that you will continue to choose Nikon products for your photographic needs.

I reported back in January that Nikon is replacing some D600 cameras with D610 models.

This entry was posted in Nikon D600, Nikon D610 and tagged . Bookmark the permalink. Trackbacks are closed, but you can post a comment.
  • LGO

    Too late.

    • Cristian

      Stopping the production of D600, solving the problem, repairing or replacing the defective cameras and starting the production again are the only actions that Nikon would have to do since the dust problem has been discovered.
      What Nikon is doing now seems trying to avoid legal actions, not caring about customers satisfaction.

      • Chimphappyhour

        Which is what they did. They sucked at communicating about it but that’s essentially what they did.

        • aizkiub

          yes, almost two years later. for two years I had to use my camera with spots because they were “takig this matter very seriously[.

          • Chimphappyhour

            Do you seriously think they’ve been sitting on their hands this whole time? That the D610 just magically appeared out of nowhere on announcement day? That the back-up stock of replacement shutters for all of us D600 owners just magically appeared at the same time?

            • aizkiub

              2 years later. in the beginning they were saying nothing was going on, ha!

            • samul

              Maybe they waited until they had a solution (d610) and the solution was used widely enough so they could be sure that it didn’t have the same (or another) problem?

            • aizkiub

              Or maybe they should have told so if what you say was true. Instead they said nothing was wrong with the camera.

            • Chimphappyhour

              Do you even own a D600?!?

            • aizkiub

              Yes, for almost 2 years… and that´s why I am so pissed, because the way the company treated me as a customer.

            • Aldo

              d600 wasn’t broken though… you weren’t wearing jeans with a hole… you just had to wash them more often.

            • aizkiub

              Aldo, you have just beaten the high score on the stupidometer. Congrats.

            • Aldo

              aizkiub, considering that I’m using your OWN metaphor… you just called yourself stupid… and for no need or reason btw.

            • Chimphappyhour

              I’ve had my D600 since day one and not once have I felt like I was mistreated. My camera still worked, the images just took an extra minute or two to work over to get rid of the oil spots, that’s all. I actually appreciate what they’ve done and judging by how my photos look after the fix, I feel they did the right thing.

            • RC

              I can’t believe that you think it is ok to spend an extra minute or two to work on your images to get rid of the spots.

            • Chimphappyhour

              I can’t tell if you’re serious or just joking. I would have to do it with dust and blemishes so not sure what the big deal is. The old film guys spend far longer burning and dodging. It’s called craft.

            • RC

              I am very serious. I have over 10,000 pictures from my D600. I am most certainly not going to edit all of them or any significant percentage of them, especially to fix something that should not be there in the first place.

            • Chimphappyhour

              Then you have a tough decision to make. Either get used to that kind of editing or get out of DSLRs. It’s a fact of life. Trust me, I’ve been doing it for far longer than 10k clicks and one camera body. ;-)

            • RC

              I never said I’ve only had 1 camera body. I’ve been shooting DSLRs for 10 years (S1Pro, S2Pro, S5Pro, D1x, 1D, 20D, D200, D300, KM 7D, D50, D70), so I know a little about them =), and I can guarantee you that I spend near zero amount of time editing dust out of my photos.

            • Chimphappyhour

              You need to branch out in your type of shooting then. I guarantee you there is dust on each of those sensors.

            • RC

              Branch out? I know there’s dust on them (but they don’t affect my pictures), but not like that on the D600s people are talking about. I know because I had to send mine back for an oil issue. When I got a 2nd new body, the first thing I did was point it at the sky at F22 and fire off a bunch of shots. Sure enough, giant specks appeared and moved around. They certainly weren’t dust particles because my D600 was brand new. But thankfully the oil issue was not present. I still use it to this day, and I love it. No need to edit any pictures for dust/particles.

            • Chimphappyhour

              Well now I know you haven’t a clue what you’re talking about. Specks that moved around and visible in sky shots at F22 and you’re claiming they aren’t dust because your D600 was “new”?!? Guess what? It was dust. New has nothing to do with it. It looks like you just live in a really dusty area and just have to accept your fate.

            • RC

              Have you never heard of the issues with the D600s? Maybe that’s why you don’t get it.

            • Chimphappyhour

              Flakes? That’s a new one. Haven’t seen that listed anywhere. Oil isn’t a F22 thing. It shows up at all apertures. Yeah, I remember. I had one and sent it in. That’s why I know you’re clueless about what you’re saying.

            • Kristopher Doucet

              ya answers like that make me wanna bitch slap the “I work for Nikon” right out of ya! This is not acceptable for any camera and yes teh D600 is a great piece of tech,when it functions as designed to! FINALLY i will get a camera that i paid for!

            • Majd Abu Rakty

              wow!!!! you are the reason such corporations find it easy to mistreat their customers!!! One minute or two? Never mind that fixing the oil spots in post takes an average of 30 minutes per picture and cannot be synced because the placement of the spots shifts slightly from image to another so you will have to correct every single image by hand which is both, time consuming and a great reason to hate editing images. You are either a nikon fanboy who does not own a D600 to begin with or you just don’t know how bad the oil spots can be.
              Check one of my images to see how severe it can get! It is not the full res file but it’s enough to see how bad it is. In the full res file you can see even more spots when you zoom in.

            • Chimphappyhour

              Here’s a shocker! Yes, I do own a D600 and yes it did have the oil spot problem. And yes, it did just take me a few minutes to correct each shot… by hand. And yes, the oil spots don’t shift but the dust dis. Even that only took a couple of minutes though. So, what’s your new theory? Just suck it up, send it in and get it fixed and stop your whining.

            • Majd Abu Rakty

              @chimphappyhour:disqus ok knock your self out wasting your time correcting the results of a malfunctioned camera. I ,on the other hand, find my time very worthy and I won’t tolerate such service from a company after paying a premium to purchase one of their products. I’d rather spend my time working on new projects or with my family. Such a worthless life you are living.

            • Chimphappyhour

              Oooor, you could just send your camera in and get it fixed like I did.

              Wasting time? A worthless life? Gee, it takes me just a minute or two on each photo I deem worthy of working on. Not that much time at all in the grand scheme of processing and certainly not the time it seems to take you. So, who’s wasting time and worthless here? That’s right, not me. I’m also not the one wasting time whining about the issue instead of just getting it fixed. Who’s worthless here? Yeah, that’s right, not me again.

              Sounds like it sucks to be you. Maybe learn better processing in the future. And maybe learn to clean your sensor. It’s easier than getting angry at people who can deal with life and calling them worthless. ;-)

            • Majd Abu Rakty

              @chimphappyhour:disqus I am not angry!!! I am actually sad!!! sad to see how people are being trashed by major corporations and yet they act as if it is totally fine. I am not whining, i cleaned my camera 7 times in one year, replaced the shutter twice after that and the spots are still coming back. If you are happy spending time fixing the spots in post, good for you! I am not! not because i am slow, but because i shouldn’t have to do it! When you buy a faulty product, the company should either fix it once and for all, or compensate the customers for what they paid.
              Nikon spent a full year denying the issue, then they adopted a fix that doesn’t work all the time, then they issued a new camera that actually works (d610). If all their customers are people like you, then they wouldn’t have bothered with the issue in the first place. But it is because of people who complained and kept sending service reports about the issue that Nikon was forced to introduce all these methods to fix the problem. Eventually, and after two years, they are replacing the cameras that are still not working, Why do you think they are doing that? because replacing the shutter didn’t freakin work for everybody!
              So yeah, as i said before, knock yourself out being a fanboy and wasting your time. Did you see the image i attached? you think that image is okay for a camera that cost me $2000? anyways, i wouldn’t raise my hopes about you understanding my point as you obviously are on a mission to promote any product by Nikon no matter how faulty it is.

              cheers

            • Chimphappyhour

              I saw your image. I didn’t see any exif info though. That’s kind of necessary but I’ll make an educated guess that most of what is in that image is dust and dust is a fact of life with DSLRs. Don’t like it? Tough. No matter what you do, it’ll be there. It isn’t a Nikon thing.

              Oil on the other hand is a different matter and the new fix they are proposing DOES fix it. Does a fix like that happen over night? No. I think you’re way over reacting. Maybe you should take a few deep breaths and use some logic.

              And just because someone else can see the logic in a situation and has patience doesn’t make them a fanboy. For someone who doesn’t claim to be angry or whining, you sure do an awful lot of both. Good luck in life, sounds like you need it. Maybe you should clean your sensor and actually go shoot some.

            • Majd Abu Rakty

              @chimphappyhour:disqus Seriously LOL!!! three points i wanna say and then i rest my case. I am not gonna waste more time responding to your comments because it is getting to a point where you are making up a story and then believing it.

              1- the spots on the image are not only dust, they are dust with oil that appeared 1 week after i replaced the shutter the first time so your educated guess is not educated at all.

              2- Yes dust is a fact of life but that amount of dust and oil should not appear one week after cleaning/replacing the shutter. (they replaced the shutter again 3 weeks ago so guess what, the fix didn’t work the first time and now waiting to see the result after replacing it the second time in one month)

              3- if the fix is working then why Nikon is replacing d600 cameras with D610?

              Finally, I really doubt that you know what logic is. Trust me, I love nikon more than you do and that is exactly why im not satisfied when they play such a lousy game. If i and everybody else act like you, there will be more d600-like cameras in the future. I don’t know about you but i – for sure – don’t want that.
              cheers.

            • Chimphappyhour

              1- Actually, you just confirmed my educated guess. Thanks.

              2- And one week is plenty of time to get that much dust on the sensor. Welcome to real life.

              3- They’re only doing so in extreme cases, not every single one. Yet again, you’re over reacting. Chill out.

              Funny, one minute you’re calling me a fanboy and next you’re telling me you love Nikon more than I do. So which is it? See, that’s why you need to learn some logic and get a grip on reality. Just because Nikon had one snafu doesn’t mean they’ll keep floating them out there. Again, that’s faulty logic. Stop being such reactionary and calm down.

            • Majd Abu Rakty

              actually you are proving my point that you are just another stupid fanboy who keeps making up interpretations from thin air and then call them facts haha .. i feel sorry for you seriously.
              i also wanna say that i feel sorry for wasting 15 minutes of my life responding to your comments. I could have planned a new project in that time. so yeah .. lesson learnt .. never again ..
              cheers champ .. good luck with your campaign promoting faulty cameras

            • Chimphappyhour

              Tell yourself whatever you need to that lets you justify your inability to deal with life, reality and logic. Again, good luck in life. You need it far more than I.

            • Majd Abu Rakty

              @chimphappyhour:disqus ha ha ha very funny

            • Chimphappyhour

              Seriously. I’m not kidding.

            • samul

              The noise would not have been more muted had they said “hold on there, there’s something funny in the model, we’re working on fix” and then delivered it 2 years later.

              Whining doesn’t solve problems. You work to solve problems and then deliver the results.

            • aizkiub

              Oh, of course it would had been less noise! I wanted to switch to a D800… Do you think the value of my D600 wasn´t diminished? I have rights as a customer, the thing wasn´t working ok, so they should had given mi a SOLUTION before.

              Go buy a pair of jeans somewhere, discover that after first use there is a hole in the side of your leg, show them that is broken, and wear them for 2 years before they fix it for you… Im sure you will thank them for the fix.

            • Chimphappyhour

              Exactly

            • excuse-iatis

              yea, right!

              thats what my 5 year old said….

            • Chimphappyhour

              Then maybe you should listen to your 5 year old. ;-)

            • Jon Ingram

              I think I would be a happier person if I lived in your world.

            • Harry

              if that were the case, they shud have offered a refund instead of holding onto my $$ like their dear life. At least ppl where they cudn’t fix.

            • Rock Kenwell

              I bet Nikon was going to release the D600s this year after the D4s and after the D800s. Due to the bad press in social media, they probably fast-tracked that project with what they had and renamed it D610 due to the negative connotation the D600 developed. Too bad we didn’t get a proper D600s or we could have gotten Expeed 4, better video, removal of OLPF and Group Area AF.

            • Kristopher Doucet

              i honestly think they should be giving us D800′s not D610′s for this debacle anyway.

        • Jon Ingram

          No, what they did was down-play the situation, essentially requiring D600 owners to pay for shipping 3 different times and lose their camera for months on end before finally receiving a non-defective product. Sure, they may have fixed the production problem at some point, but it was too little, too late. They never were pro-active about fixing the customers cameras until now. They thought it would all go away…

          • Chimphappyhour

            Calm down there drama queen. I’ve got a D600 and never once was I required to pay for shipping it in. Not a single time. No one came to my house and put a gun to my head and told me to ship my camera to Nikon or else. Did my D600 get oil spots? Yes. Is that realistically defective? Not really. Just clean and go. It wasn’t that hard.

            Could they have said they were looking into it sooner? Maybe. Were they never pro-active about it? Well, the D610 and the replacement shutter I just got didn’t just pop into existence out of the blue. So they were obviously looking into this for a while. They just didn’t say anything. Is this unusual behavior in the electronics industry? Nope, not at all. I can rattle off plenty of other companies that do the same.

            It’s funny. People are saying Nikon looks silly through all of this but I think some folks here whining on and on will come out looking far worse. Meanwhile, they rest of the world looks at their sensor, sees some spots, cleans, moves on. That’s reality. Sorry.

            • Brian Rapoza

              I sent mine in twice, paid for shipping both times. Second time was four days before this current send your camera in even if it’s fine bull

          • Kristopher Doucet

            yep,that is exactly what happened to me man, 3 times in a row here! im jsut thankful this new press release came out before they sent it back to me like the time i sent it in and got it back the day before they announced the shutter replacement press release. had spots still and sent it back got a new shutter and still have spots. Soo they have it again right now,better get the 610 or ill keep sending it back until i do.

      • guest

        “What Nikon is doing now seems trying to avoid legal actions, not caring about customers satisfaction.

        What a strange thing to say. Looks like customer satisfaction to me. Are you sure you fully understand the implications?

        • Richard

          Customer satisfaction should have clicked in months ago, after the first dozen cases. This would have been a generous solution then, now it isn’t.

          Somebody senior needs to be sacked, and publicly. Probably both in Nikon USA and Nikon Corporation.

          • guest

            I agree with the sacking, but Nikon offering a new, and newer, camera rather than just the option of free repair is not “warranty” but “OK,we got caught being crappy and we know how bad this is for the company”. I don’t have a dog in this fight so if ‘you’ just can’t get past this, and you have the money, move to a new system, and Good Luck

        • dgm

          No Customer satisfaction is what Fuji did on their latest X-series model: Someone reported a light leak under certain, quite specific conditions/ That was early march (2014), around the 6th, it immediately started to grow in the fuji communities and was checked numerous time . By the 14th (March 2014) Fuji had issued a statement ending in “We apologize to any of our loyal customers that may be affected by this inconvenience. Now that we have discovered this issue, we want to act quickly and proactively to check your camera, and to make repairs to prevent the potential “flare effect” if and as necessary.” People, all over the world, are now getting their camera bodies back from Fuji, fixed.

          - their new flagship model production was halted, process updated and bodies are now back in stock.

          That is Customer satisfaction;

          Another example (again, Fuji) they launched a replacement called X-E2, after that, they still released a major firmware update on the previous, discontinued model which brings it almost on par with the new model. (Bar all the new hardware-related goodies the new model offers). Now we are leaving Customer satisfaction territory to enter Customer Loyalty land.

          Nikon should learn a thing or two from Fuji.

      • nikclick

        Even now m the best thing they could have done is to simply offer a new D610 for all who genuinely ‘suffered’ from D600. Asking them to bring camera for service & re-service doesn’t seem like a “honest apology” at all especially after 2years.They should have replaced even w/o much questioning.Then the same guys who got pissed with D600 would have been happy & wrote all over net good things about Nikon.Too bad & too late Nikon.

    • Aldo
    • mikeswitz

      Too late for what? Too late to get a new camera? Too late to have yours completely fixed? Too late to go on with your life? Not sure what you mean.

      • Thierry

        To late for Nikon to repair the damage done to its reputation, obviously,

        • mikeswitz

          In a year it will be forgotten except for the people who just can’t get on with their lives. Wait and see.

          • http://IslandNature.ca Dave Ingram

            I don’t know about that – the D600 was aimed at the amateur enthusiast (like myself) who had positive experiences with “lower end” DX cameras (I upgraded from a D80 that I had used for 5 years without problem) and Nikon wanted to move up into FX. I think this is the place where Nikon is right now – you’ve got a segment of enthusiasts who paid 2K+, made the move to FX with the D600, got burned, and then were left at the side of the road for two years, or who ended up jumping through a series of frustrating trips to Nikon service. You’re going to lose brand loyalty with that kind of experience.

            Those are the photographers that Nikon is trying to reach with this announcement. The problem is that many of them have already moved on. Maybe they got lucky and got a refund, maybe they sold their camera at a loss, maybe they got so pissed that they swore they would never buy another Nikon product again. Hard to compete with that kind of word of mouth, even more difficult considering how far social media can carry (and often distort) the message. It is good news for those who suffered through and still have this camera, but a little too late for those who have already made up their minds.

            • mikeswitz

              You could be right. On the other hand look how quickly the refurbished D600s sold out.

            • http://IslandNature.ca Dave Ingram

              I think that refurb buyers are a different segment – photographers who are looking for a good deal, know about the D600 issue and are willing to deal with it, maybe a bit more experienced with grey market cameras, more likely to buy used. The customer that the D600 scorched were those who feel more comfortable buying new from a well known seller (like local camera stores, B&H, etc) because it’s a “low risk” purchase. They might have been stretched a bit financially to buy new, but felt reassured by the idea that going that route would provide them with a warranty that Nikon would stand behind.

            • mikeswitz

              No doubt, but really how big a percentage of nikon’s buying public do they represent?

            • Kristopher Doucet

              B&H doesnt even offer the D600 anymore. They dont want to be bothered with it as many of the other major camera re-sellers.

            • Shay

              They don’t offer it anymore because it’s no longer availalbe for sale… It has nothing to do with not wanting to be bothered by it.

          • Riceboy

            Thom Hogan?

            • mikeswitz

              Huh?

          • dgm

            Mike, with respect, I believe you are wrong. This is yesterday’s mentality (again with respect). Today you have a big, badass tool called The Internet which as the memory the size of 1000000s of elephant and then some :) This won’t be forgotten, may be forgiven but that will take time. Refer to my post above re Fuji & Customer satisfaction, that too won’t be forgotten :)

            • mikeswitz

              You could be right, since I have no skin in this game because I have never owned a D600, although I do have a D800 and an X-Pro 1. No problems with the D800, the X-Pro is still slow despite numerous free updates, but I still love both cameras. Internet memes tend to be short lived. Right now there seems to be lots of complaints about the X-Pro 1 vis a vis the the X-T1. Let’s see how long that lasts. I really do understand why so many people are pissed off about Nikon’s response to the D600, I’m just saying most people tend to forget, with time, corporation’s or politician’s shortcomings.

          • Al

            Quality is remembered long after price is forgotten.

            • silmasan

              Good one.

      • Jon Ingram

        Too late for Nikon to have any hope of sounding sincere to the people who have been effected by the problem for two years. It’s a nice solution, but not because they are dedicated to customer service. It’s a nice solution only because the negative publicity finally got so bad that they were forced to pretend to care about their customers.

        • frank

          Exactly. You know that the bean counters at Nikon were looking at the numbers. And at the moment it became cheaper to replace the current crop of D600 than the potential financial hit caused by doing nothing, they pulled the trigger to replace. This will be a case study for marketing majors on how not to handle a product defect (along with what Toyota did which resulted in 34 deaths and a $1,200,000,000 fine by the US). Maybe this kind of action is par for the course for Japanese companies.

          • mikeswitz

            Agreed, which is why it is not too late.

  • twoomy

    I’d feel all warm inside if this was announced LAST year without the Chinese government stirring the pot. Imagine what good will they could have nurtured if they tackled the D800 focusing issue and heck, even the D200 banding issue and the D2H shutter issues way back when.

    Nikon makes good products but quality control has been slipping. Both the D600 and D800 were and still are breakthrough products, but all the stir was around their unacknowledged problems.

    • mikeswitz

      I don’t understand why people keep complaining about the “D800 focusing issue.” I own a relatively early version of the D800 and have had no issues. I have a number of friends who have had no problems with their D800 either. I understand that is a small sample, but the fact is no one knows (with the possible exception of Nikon) what the percentage of owners actually had the problem.
      My understanding of Nikon’s behavior is as follows; D800s were sent back to Nikon by owners who felt that the left AF sensor was a bit off. Nikon neither denied nor confirmed there was a problem. The cameras that were sent in were tested. It took too long, but some were returned fixed, some were returned not fixed because Nikon said there wasn’t really a problem and there was some user error involved, ie the customer was wrong. Thom Hogan’s (hardly an apologist for Nikon) chronicled all this on his blog.
      In the end, I think Nikon screwed up the D600 issue pretty badly, but the D800 left sensor focusing problem became an unverifiable internet meme used to bash Nikon to justify the D600 anger, when in fact, the oil and dust were all they needed to justify their anger.

      • Michael Steinbach

        I own two D800s, one had the issue the other did not. The one that had the issue went back twice. Fixed after they acknowledged that there was an issue. As someone said Nikon is a Japanese Co. and will not admit to anything so as to save face. They just don’t get it.

        • mikeswitz

          Michael,
          i understand why you’re annoyed with Nikon, but you say they fixed one camera which seems to be an acknowledgment of an issue. It would have been easier, and probably cheaper for them, to fix the other one as well if they really believed something was wrong. Also, I don’t remember them ever denying or confirming there was a problem. They issued a statement saying something to the effect that if you send in your camera they will fix it if they find a problem. Which is pretty much what they did. I think, and of course this is only my opinion, the first time you sent in camera #2 they actually didn’t find a problem. The second time, they did and they fixed it. Logically, it makes no sense to deny a problem they know exists and then fix it the second time around. Of course they should have paid all shipping costs regardless.
          The point of my original post though, was not to conflate Nikon’s response to the D600 with the D800. I have a feeling that most of the people complaining about the D800 have never owned one and have no stories like yours to back up their complaints.

      • umeshrw

        D600 issue got out of hand because of it’s physically provable nature. Whereas D800 issue was denied by nikon because it CAN be vague or can be blamed on users. If nikon can refuse to accept the blame for 600 issue what can one expect from them in case of that of 800. I got my 800 calibrated from nikon india just a month ago. They verbally acknowledged the focus issue and of nikon advisory about it but on receipt was written “ACCORDING TO CUSTOMERT the focus is not correct” And let me assure you, the left focus point issue was widespread and on a large scale. In the shop where I bought this cam whenever I had gone and if someone is buying an 800 I made it a point to chech out the focussing and out of some ten or eleven times (in all) 8 of them were problematic. But still most of them chose to buy the camera either because they didn’t believe me or they thought that the image was satisfactory. May be they just were too excited to care.

        • mikeswitz

          Like I stated earlier and confirmed by many of those who had a problem, Nikon NEVER denied there was a problem. They never confirmed there was a problem. They said simply said they would fix it if they found the problem, which they did. I would have been to their benifit not to fix it if they knew it was there. Also I have no doubt there was an awful lot of user error. Focus hypochonria, as it were. I think its a disservice to people who had real problems with the D600 to conflate the D800 “focus issue” with the oil spots. Again, Umshrew, with all due respect neither You nor I know the true percentage of D800 owners who actually had the problem. We can speculate all we want, but that is all it is, speculation.

          • mikeswitz

            That should read “It would NOT have been to their benifit not to fix it if they knew it was a problem.”

          • umeshrw

            I agree with you that there was a lot of user error but flat walls shots with tripod do not lie. Of course I do not know the true percentage. I just told you the percentage which I came across in my own backyard…. so to say. Also I would say that both of these are real problems …. to the affected persons

            • mikeswitz

              I understand that flat walls do lie, from a number of professionals I know. I did the test with a flat wall. My camera’s serial number is right smack dab in the middle of the numbers that were supposedly affected. Do I have the problem? I’ve never seen it. But maybe I do have it because so many on the internet say D800s from the earlier batches have it. All I’m saying, umeshrw, is that Nikon said they would fix it if they found it. That they had no real reason not to since they did fix a number ( I just don’t know what that number is). And to conflate the “left focus problem” with the D600 problem is, in my opinion, wrong.

            • umeshrw

              THey sure did the honourable thing in fixing the problem . I never refuted that. All I was saying is that they never owned up to their own fault . Just like that of D600. About your D800 you were lucky. That is what I would say. And are you sure those PROs did the checking the right way? Method is given on many sites. Personally the left focus issue never mattered to me as I use center point with live view 90 % of times. I just got it done before my warranty expires. Btw the funny thing is that now after they fixed my D800e those two problematic left focus points have turned into the most perfectly focussing ones and rest of them (including the center one) have been calibrated slightly below par. (Which was not the case earlier) The tech at nikon center told me to get it again and he will redo it with me. He took 2 weeks to do the whole setting the first time.

  • doge

    Sept. 13 2012 camera announced.
    Nov. 21 2012 dpreview posts timelapse of ‘dust’ accumulation
    Feb. 22 2013 Nikon issues service advisory about the dust
    Feb. 26 2014 Nikon offers shutter replacements
    Mar. 28 2014 Nikon finally apologizes for the problems with the camera

    That’s bad customer service.

    • Eric Calabros

      They need a time machine to replace their response at Mar. 28 2014 with what they did at Feb. 22 2013

    • Guest

      It doesn’t take a timeline to realize Nikon’s bad customer service. You probably haven’t deal with a Nikon service center.

      • OnTheRopes

        Despite all of this and the D800 had an oil spot issue that was never acknowledged but was there on many bodies I have to say that when I dropped my D800 body and broke the back off I found the UK service centre to be helpful and reasonably efficient, the body was back in under two weeks and seemed to come back better than new.

        • Guest

          It took them 4 weeks to look at my D800; and ended they up screwed it up so much that all my lenses front focus severely. It required +20 or more AF fine tune.

          • Guest

            …and, it took them 2 more weeks for a “repeat repair”. They returned the D800 to me after they’re done, but problem wasn’t fixed.

    • flim flopwell

      :Nikon had to access the situation. slowly! lol

  • jas

    hell yea, finaly !

  • broxibear

    It sort of feels like it doesn’t matter what Nikon do now concerning the D600, the damage has been done. I think they should not only offer a replacement camera to those affected, but their money back if that’s what owners prefer. Stop with the drip drip method, just offer them a new D610 or their money back.

    D4S Behind the Scenes: A Journey to Perfection
    https://www.youtube.com/watch?v=FmlqFGj2h-s

    • Mansgame

      what the hell is the point of that youtube video?

      • broxibear

        Why did I post it or why did Nikon make it ?

        • Steven Solidarios

          Im pretty sure he meant why the hell did you post it?

          • broxibear

            I posted it because it’s Nikon related, there is no recent D4s thread and people rarely go back to far if I’d posted it there, so I added it at the bottom of the D600 comment.

            • silmasan

              “Yea what the hell is the point of *this* comment indeed?”, I’m thinking to myself. “Wait, you need a point to post something on the internet?”

            • Mansgame

              There are thousands of Nikon related youtube videos out there and most of them don’t have anything to do with the topic at hand either.

            • broxibear

              Hi Mansgame,

              It’s a recent video posted by Nikon, it’s the bts video for a video that Peter posted already and it hasn’t been linked to or posted here yet…to me it’s relevant to nikonrumors.
              If it isn’t to you then that’s ok, no one is placing a gun to your head and forcing you to watch it…maybe some others here might want to watch it and didn’t know it was on Nikon Asia’s youtube channel.

            • Mansgame

              It’s about the D4s. It has nothing to do with the D600 or Nikon’s handling of the dust issue. It’s not the first time either, you do this often so I’m kindly asking you not to spam.

            • broxibear

              You’re asking me “not to spam” ? lol
              If I add a comment, video, picture that Peter (admin) decides is spam, inappropriate or offensive then he’ll delete it.
              I’m pretty sure if you look through the nikonrumors archives you’ll find many of my videos, links and pictures have been thanked by and posted as separate topics by Peter.
              If you have a problem with my posts hit the flag icon…if you have something to add to the discussion then you can just as anyone else can.

            • mikeswitz

              Yeah, and your posts are so cogent. And you have never, ever turned the discussion to your problems with your D600? Ever.

  • Kasia

    Service in Brussels, BE changed my shutter last week. Looks good for now!

  • Chimphappyhour

    Had mine fixed by the LA facility under the last announcement. Looks good so far. Now all I seem to have is the normal dust which one shouldn’t really fault Nikon for… but I’m sure there are plenty that will.

    • AM I Am

      That’s what I was thinking. Nikon screwed themselves up when they released the D610 and now with this announcement. Now every D600 owner will want a new D610 and will blame even normal dust to “the defective D600.”

  • Nikon fb

    “We hope that you will continue to choose Nikon products for your photographic need”

    Sure you do…

    • Brent Busch

      After having to spend $265 this week to replace the shutter on my D7000 with less than 30,000 actuations I’m kind of pissed off at Nikon myself.

      • Guest

        Welcome to the pissed club. There’s a lot of us here.

        • guest

          Yea, it never ends for some of you.

          • Brent Busch

            Maybe when Nikon finally gets it some of us will not be upset with them. I bought my D70 the week it came out and it had to go in 3 times because it quit reading memory cards. My D90 had no problems. I just got my D7000 back yesterday because the shutter went to hell with 29,7xx actuations. My D700, no problems so far, but now I have no trust it’ll hold up for it’s rated life. Even my old N2000 I bought when I was 15 had to be sent in twice for shutter problems before it turned 1 year old. My success rate with Nikon is 40%, pretty crappy.

            • guest

              I get what you’re saying. Care to survey a couple hundred Canon users? Have you read some Leica forums about the M? These are all mass-produced electronic gizmos. My M3 is perfect but it was built in 1959 and who knows the headaches it may have given its first owner. A digital camera of any modern capability is stupidly complex and I don’t see any possibility that these product disasters will stop happening. Notice, too, that Leica-land prices don’t insulate you from this kind of crap. (I do think Leica would not be so deep in denial as is Nikon, but that’s a corporate culture thing.) Sorry to hear of your success rate, not encouraging. My remark about obsessive complainers stands though.

            • jvossphoto

              Best let up on that trigger finger.

  • AnotherView

    Yep, it would have been much better for Nikon had they owned up to the problem as Thom Hogan noted earlier in one of his blogs. At this late stage the damage to their marketing image cannot be undone.

    • Mardock

      Yep, it would have been better if they had addressed it more quickly.

      Their PR has taken a hit to be sure, but that’s a far cry from saying that the damage to their image cannot be undone. All this will be nothing but a faded memory in 36 months. Beyond that, no one will remember or care about the “D600 issue”, for it will be forgotten.

      What IS interesting is that we saw none of these QC issues back when all Nikon DSLRs were made in Japan.

  • Kynikos

    This situation is so f****ed up, the Chinese Communist Dictatorship are actually the good guys here.

    • d800e_user

      you actually wonder if quite a few high ranking officials (or their families) bought quite a few D600s and got burned by Nikon…. and hence this whole chinese-nikon saga…

      • Spy Black

        Nah, the Chinese have a much more historical ax to grind with the Japanese…

    • Moasantong

      …I was talking to some Chinese Camera Dudes a few months back..they said they always knew that Japan would send cheap, defective products into China…they would always buy their equiptment from the United States…less likely to get those cheap, defective Nikon Products.

      • silmasan

        Doesn’t look like Nikon is being discriminative In this case though… You can say that The Dust is spread quite evenly.

  • js200022

    They should have been sued sooner. Way to go Nikon!

  • PeterO

    We will only find out if Nikon’s real attitude has changed when the next problem arises. How quickly will they respond next time? One wonders whether their “sincere apology” was forced on them because their butt was in the fire.

    • Jon Ingram

      Agreed. Turns out that in the modern era you can’t afford shaft your loyal customers and expect the problem to just “go away.” From a business perspective, what always matters the most is the bottom line. I’m ok with that. Smart companies realize that brand loyalty (for high-end products) can go a long way in increasing the bottom line over the long run. Nikon is naive not to realize this. This whole debacle is just another outstanding example of Nikon thinking about short-term profit over long-term gain. Ethics aside, it’s a stupid business move. When a company stands behind a product, it adds inherent value to the product. This is especially true for expensive items where customers place high value on the company behind the item they are purchasing so that they can have consumer confidence. When consumer confidence decreases, high-end sales decrease. Plain and simple. Maybe Nikon finally realizes that, maybe not. As you say Peter, the next big blunder will tell the truth.

      • PeterO

        Indeed Jon. I can’t for the life of me understand those people defending Nikon about this issue. It’s a $2,000 camera that soils itself. How is this OK? Ridiculous!

  • Cock Renwell

    Love the 2nd paragraph opener, “Because Nikon takes this matter very serously…” Seriously?

  • h

    This would have never happened like this if Ralph Nadar was still alive.

    • doge

      Hahaha. You know he’s….well…

    • zoetmb

      He is alive and his name is Nader, not Nadar.

      • Spy Black

        Yes, but Ralph Nadar is dead…

  • Guest

    Nikon should replace all D600s with D610s, it will be far less expensive than a class action lawsuit and it will help to fix their mess.

  • neonspark

    All they had to do was say that. I hope this is a lesson to them for future issues.

  • Duff

    “Nikon will replace it with a new D600 or an equivalent model.”

    What does EQUIVALENT mean? Anything that costs the same as the D600? Does the D610 count as equivalent?

    • Spy Black

      Oh, that means they’ll give you a Df…

    • AM I Am

      It could be the Canon equivalent.

      • sexyjon

        What Canon is that?

        • AM I Am

          The D600 equivalent.

          • sexyjon

            What Canon is that?

            • AM I Am

              I don’t know. I’m not a Canon fanboy.
              If there isn’t one, they will make one for you if you’re interested.

  • decisivemoment

    Not impressive. Takes national humiliation on a Chinese TV show at the behest of the Chinese government for them to do something. That sense of comfort with the brand is not going to come back without a LOT of hard work on Nikon’s part in every respect, better customer service, better international warranty policies, a better relationship with independent repair shops, a broader authorized repair network, better quality control and so on. They need improvement in every department except possibly product design.

    • Chimphappyhour

      Actually, they did something before that and it worked. (Yeah, I actually own and have had a repaired D600 back in hand BEFORE the Chinese said anything.)

      • decisivemoment

        But not a broad admission of a problem and a blanket guarantee to solve it. That’s what has been so long in coming.

        • Chimphappyhour

          Uh, they did all of that before the Chinese said a thing. Maybe you missed it? I know I didn’t as a D600 owner.

          • Northerntrumpeter

            Yeah, mine was also at Nikon UK sevice centre for a free shutter replacement before the Chinese uttered a word.

  • Mansgame

    “with a new D600″. Lol did they forget that many people replaced their new d600′s with other new d600′s with the exact same issue? The D610 replacement is the only way to make it right…that is if it was done when the D610 was first released. what took them so long?

  • Capt. Crunch

    Just come out with a D8000 48x36mm sensor camera for <$4000 and all will be forgot.

    • AM I Am

      And what lenses are you planning to mount on that D8000?

  • Nikon User

    The only way to fix this problem is to cash back.

  • Rameses the 2nd

    Remeber the recall formula from Fight Club. Nikon is doing what other companies do.

    https://www.youtube.com/watch?v=wIdmkETuWeM

    • Spy Black

      Ford actually did that with the Pinto.

  • Sackmeister

    “…However, if a number of multiple granular black spots are still noticeable in images captured with a D600 upon which the above service has been performed several times, Nikon will replace it with a new D600 or an equivalent model….”

    Ummm…. So how many times do you have to send it back to Nikon before they replace it? What constitutes “several times”. Once again, Nikon finds a loophole. Bad Nikon, bad! Just take the camera’s back, and send the owners a D610, done.

    • http://www.gradyphoto.com/ Pete Grady

      Hey, Sackmeister, your boss just called. Said you did a lousy job from May 9, 2013 to February 21, 2014. Wants you to come in and do everything over. You’re off the clock ’til you’ve redone it all, so you better get it going quick before your wife calls and starts pissing about how there’s no money coming in.

      • Sackmeister

        ROFLMAO! I’m going to send my boss in for repairs. I’m guessing that after I do this a “several times”, my boss will be replaced with a new boss, or equivalent model.

        • Degsy

          Lol

    • http://IslandNature.ca Dave Ingram

      3 times is the magic number, at least that is what it was in my case.

    • Michael Steinbach

      And at your expense!!!!

  • Darkness

    This is part of choosing a hobby that is dominated by Japanese brands and their corporate culture of ‘loss of face’. Toyota recalls, Canon 1D MKIII, 5D light leaks, 1DX lawsuit in Australia, Nikon is just being japanese, so geddover it. Not saying its right for your lawsuit blame culture, just sayin.

    • koenshaku

      Funny that you make that contrast when a co-worker told me there is a recall for his Chevy cobalt I forget the year I think it is a 2005. Where the engine shuts off when driving, but this doesn’t make press when it is much worse than the Toyota breaking issue. I am going to say any company from any country can have quality control and customer service issues and say this is a bad example, that aside though what was wrong with the 1DX? I hadn’t heard anything about it..

    • Rich

      It is more a human characteristic. Leica issues, such as M8 IR blocking filters, General Motors Chevrolet Cobalt and Pontiac G5 issues. Mr Ralph Nader comes to mind and the Chevrolet Corvair issues.
      Corporations can be just like people. They screw up from time to time.
      There are also many countries (nations) which strive to remedy these issues by law, it be completely, it be only partially
      The Australian Consumer Law, New Zealand Consumer Guarantees Act 1993.

  • http://www.gradyphoto.com/ Pete Grady

    It would appear that most of the posts on here come from people who’ve never run their own manufacturing business. The suggestion that they should have just given everyone a replacement D610 is ludicrous. It would send a precedent that, any time a consumer finds something they don’t like about a new model, they can just start a FB page chastising the company for its error, whip up broad support, and the company will have to fold its hand and comply. That would be stupid. I agree that Nikon could have handled this PR event better, but handing out free cameras up front would not have made business sense at all.

    • whisky

      what PR? most of the froth that was whipped up, Nikon not only denied, but deflected blame onto the customer. was that best practices? that was a lose-lose proposition.

      Nikon would stand to benefit greatly by revising from the ground up both their customer service and public relations practices. IMO, these were what doomed the D600, and not the noise generated from outside.

  • Jimmy

    Well everyone can calm down now?

    • DuncanM

      They won’t though.

    • silmasan

      In 600 years… well not everyone will calm down even then.

      • Jimmy

        Now every D600 has an unlimited-time shutter warranty. Yeah!

        • silmasan

          Makes me wanna get one just to get involved in the party!

  • DuncanM

    I don’t think Nikon mishandled anything, the shutter “defect” is a non issue that you have to almost abuse your camera to get to show. I personally know two D600 users who couldn’t get it to show until they shot on continuous high for dozens of multiple frame bursts. Even then they had the sensor cleaned once or twice and the “defect” resolved itself after about 8000-10000 clicks. I know others who use their D600 every day and have never even heard about this “defect” until a month ago, because it was never an issue. If it even was a problem it never showed up in their photos. The “Just give everyone D610″ comments are plain asinine, that’s not the way business works. But leave it to entitled consumers, blood sucking lawyers and sensationalist media to blow things way out of proportion.

    • vipmediastar

      well if you shoot HDR at f16 or long exposures it will show especially when you up the structure in nik software. not everybody shoots like this but cleaning 10-30 oil spots gets tiresome. Thats is just one example

      • Chimphappyhour

        That doesn’t sound like oil spots, that sounds like normal dust to me. Oil spots were showing up shooting at any aperture with little adjustments being made to a photo.

    • whisky

      you forgot to address the part about denial, and other arrogant customer service practices which helped “whip up” the froth that made Nikon choke. just say’n.

    • iamlucky13

      This may come as a surprise to you, but your two friends with D600′s were not the ONLY people in the world to buy the D600.

      There have been scores of reports of varying severity.

      For the people this problem is happening to, it’s a major hassle.

      • DuncanM

        Maybe, I’m not the only one to echo that same sentiment. If, like you say, the reports vary in severity than you can’t by all rights chastise Nikon for immediately recognizing the problem (reports are varying after all, right?). Did you expect distributors to just start handing out free cameras to anyone who complains of a problem? Can’t have you’re cake and eat it too.

  • The DJ
  • zoetmb

    Even if we ignore the fact that it took them this long to get here, there’s still a problem: this business of “…if a number of multiple granular black spots are still noticeable in images captured with a D600 upon which the above service has been performed several times…”
    What’s several times? 2x? 3x? 4x? So they’ll only replace it if service has screwed up multiple times? And how long will it take to service the camera each time? How long will purchasers be without their originally $2100 body?

    What Nikon should be doing is simply replacing the entire guts (or at least the mechanical guts) of any D600 returned for service for any reason so that it’s basically the equivalent of a D610.

    Anything less than that and they’re still not taking full ownership of the problem. They’re trying to get away with doing as little as they can possibly get away with. I can understand that some executive doesn’t want to destroy Nikon’s earnings with this fix. But they should just write it down already and put it behind them. And they should do something special for D600 owners, like offer them a 50% discount on a lens or other accessory.

    And then, in order to win back the confidence of Nikon buyers, they need to go overboard in terms of providing quality customer service. Maybe the need the equivalent of the NPS program for non-pros who have a minimum of one body and 2-3 lenses.

    One thing I noticed at last Fall’s PhotoPlus Expo in NYC is that Canon (and I think Sony) set up on-site tech facilities where they were servicing cameras. To me, this demonstrated that they understood the importance of such services. Nikon did nothing of the sort. Probably because some idiot Nikon exec feels that if they did something like that, it would make it obvious that Nikon cameras need service sometimes.

    • Spy Black

      Nikon is acting like the Apple of camera companies, never admitting there’s a problem with their products…

      • nwcs

        Actually, Apple does usually own up to problems and their customer service is light years better than Nikon. When people say that they usually refer to the iPhone 4. The problem was there but it was overstated in the media. And they resolved it fairly quickly (within 1 or 2 months of report).

        • Esprit

          “Just hold the phone differently”.

        • Spy Black

          Right, like they really “owned up” to the iPods with the screens that scratched up beyond use, or the iPods whose batteries blew up (which the Japanese government force them to recall, making Jobs livid), then there were the plastic iMacs whose power supplies would torch up, and the metal ones with the screens that only displayed 4096 colors, and the iBooks that would just shut down on their own, and the plastic iBooks with the hinges that would crack, the first-gen iPads that would overheat and shut down, and yes, the “i-you’re holding it wrong-phone 4″.

          Yeah, they really owned up to that stuff…

        • Hate my Macbook

          I’ve owned at least 10 Macs and Spy Black is correct. Apple has adopted the same “customers last” philosophy that Nikon pioneered. For instance, the power cords they ship with their laptops and the USB cords they ship with their iPhones break within weeks or months and they absolutely refuse to replace them.
          Another example, right now many people have problems with wireless on their post-Mavericks computers and with iPhone 5/5s phones. If you look on the Apple community sites there are forums on the problem that go on for 100 or more pages without any reply from Apple.

          Apple used to be a great company, now they’re all about getting the highest price possible for mediocre products and third-rate service.

          • guest

            Power cords break? Maybe your dog or your kids are chewing on them. Or the neighbor’s kids.

          • zoetmb

            Not IMO. My MacBook Pro is late 2008 and I’m still using the original power cord and the machine still works perfectly (I replaced the hard drive, but only because I needed more storage). I’ve never had an Apple USB cord fail (actually I’ve never had any USB cord fail). I have the latest OS updates on my laptop and on my iPhone5 and have had absolutely no problems and I deferred the 2nd Mavericks update because I heard there were problems. There is/was apparently a problem with Google Mail or something, effective with Mavericks, but since I don’t use it, I don’t care. In fact, after 10.9.2, my Mac got snappier (although that could have simply been because of the reboot).

            Apple does do some things wrong, like all companies, but your description is not representative, IMO. If you’re having so many problems, why did you buy 10 Macs?

            I needed a new computer for my 88-year-old mother and someone was able to give me an old used black MacBook for nothing. It’s certainly a bit slow, but I plugged in her WiFi password and the machine worked perfectly. The PC laptop that it replaced was far newer, but wouldn’t even boot up anymore.

            Some years ago, my daughter had her laptop on her lap with her baby and the baby pushed the screen back and broke the hinge. She brought it in and Apple said it wasn’t worth fixing. The screen worked, but had to be supported. But then the screen stopped working. So she brought it in to just fix that (out of warranty) and when she got it back, everything was fixed and it was in a brand new case. She freaked out because she thought she was going to get charged over $1000. She got charged $0.

            My son-in-law had a problem with a power supply in the G4 tower. Apple replaced the power supply twice. He told them that if it failed again, he’d want a new machine. It failed again. By that time the G5s were out and they gave him a brand new G5.

            Again, I don’t like everything Apple does but anytime I’ve had any problem, they’ve taken care of it immediately and I don’t ever remember having to spend a penny. I’d kill for Nikon to treat me like Apple.

    • Rich Murray

      “What Nikon should be doing is simply replacing the entire guts (or at least the mechanical guts) of any D600 returned for service for any reason so that it’s basically the equivalent of a D610.”
      Although there hasn’t been an official conformation, many users are reporting that their camera had the shutter replaced with a 610 shutter. My experience is that it is quite possibly what is happening. I had my D600 repaired when the advisory was first announced and after more than 1200 exposures my senor is still clean. That certainly would not have happened before it was repaired.
      Considering the forgoing, I think for Nikon to announce that they will replace any camera they can’t fix, that they are fairly confident that they finally have a handle on the problem and replacements will be a small percentage of the overall program.

  • Spy Black

    I foresee D600s becoming hot commodities…

    • Northerntrumpeter

      I don’t intend on letting mine go anytime soon with it’s shiny new shutter mechanism!

    • Michael Steinbach

      Would you want to go throughout the hassles of maybe getting your camera fixed?

      • Spy Black

        For a good price, it’s not such a terrible fate. I own one, and it’s a fabulous machine, barring it’s one problem.

  • Matt Savoury

    Has anyone had this service performed? I have a big photo trip scheduled for the second week in May and just heard about this. My D600 is suffering from this and I’m wondering if I send it out ASAP if the turnaround time is 5 weeks or less? Thanks for any input.

    • Spy Black

      I think the longer you wait the more D600s are gonna pile up for service. Just get on it.

      • Matt Savoury

        That’s the idea, however if I send it out today or tomorrow and the turnaround time is 6-8 weeks, that leaves me without a camera for a photo excursion…

        • Spy Black

          Then wait till you get back, and use a sensor cleaning kit like this for the interim:

          http://tinyurl.com/kjdvng2
          http://tinyurl.com/ovxsano

          • Matt Savoury

            Thanks for the link. I was trying to avoid waiting until after the trip because I can see myself editing hundreds of tiny black spots out of otherwise great photos of the Southwest US, but I’d rather have compromised images than no images at all.

            • Spy Black

              I would first clean the sensor with Visible Dust cleaning swabs before using that:
              http://tinyurl.com/ns55bsk

              I would take the sensor stick with you on the trip, so you can clean it as you go along if needed.

    • dtek1701

      I sent mine to the LA service center and it took a typical of tens days to get it back.

    • AM I Am

      I just received mine back yesterday. It took almost 3 weeks from when I shipped it to when I got it back.
      Guess what I will be shooting this weekend. Yes sir, blue skies and white walls.

      • Michael Steinbach

        After you shoot about 3,000 frames…

    • sandy

      12 Days to california

    • jo

      It took me little less than 3 weeks. I just took few test shots (10) and it seems clean. However the mirror has some dirty mark/spots when it was returned although I don’t think it affects the image. Hope this helps.

    • Mirt

      sent mine in on a Monday, got it back that Friday. We’ll see if she stays clean…

    • Matt Savoury

      Thank you all very much for the replies!

    • T53

      Yes mine was turned around in less than two weeks time door to door. The ticket listed parts replaced along with the shutter mechanism, general cleaning and sensor cleaning. No charge. No Shipping costs. So far so good. No spots.

    • Kristopher Doucet

      2 weeks

  • nick

    “We hope that you will continue to choose Nikon products for your photographic needs”

    Surrealistic comment. In other words “We know that you will continue to choose Nikon products for your photographic needs” but this time we choose to stand politically correct.

  • Aldo

    good job nikon, however the fact that you introduced the d610 way before you took care of d600 users leaves a nasty footprint on your record.

  • D600 user

    I have D600 (bought refurb for $1300), mostly take pictures of my kids (at f/5.6 or wider).. This just means that I can get cleaning/new shutter/camera in the future and i, for one, have zero complaints.

    I would buy a Nikon body again.

    • Aldo

      good for you… but most people who were initially upset by the spot issue didn’t buy the d600 at almost half price.

  • Geed

    Damage to its reputation is already done. Should have done a “Letterman”. If you fuck up, get on top of the story right away and make it go away. Dragging your feet and releasing a new model without the defect has , I’m guessing, driven many a perspective camera buyer to Canon.

  • http://IslandNature.ca Dave Ingram

    The one thing that is missing from the press release is the following:

    We hope that you will continue to choose Nikon products for your photographic needs. … And we want to let everyone know that we are working on the D400

    • Aldo

      “To compensate for our misstep… we will be issuing brand new d400′s to all current d600 users”

  • Joseph Li

    free d610 upgrade…damn

  • gohome

    Too late to apologize- Timbaland

  • Ian Dangerzone

    Today, in Shanghai…

    • http://www.gradyphoto.com/ Pete Grady

      He’s putting it in the wrong end.

  • dan

    full of fucken shit. they only did this after getting their ass sued.

    • sandy

      No. They certainly have been stockpiling shutters, by the thousands and hiring and training techs. Probabaly since last year as they do not make their own shutters. This has been in the works for awhile

      • umeshrw

        Yes. Since they found about the issue from us. Around 1 1/2 years ago.

    • MrOzMan

      Just as I thought, some people still won’t be happy. Even people who are not affected by this issue.

  • Jonathan

    Just FYI, I emailed Nikon USA, and I was told that they will service a gray market D600 which you can find for ~$1400. Great time to upgrade to FX considering you may end up with a D610 if the problem persists.

    • http://IslandNature.ca Dave Ingram

      I think Nikon has another Pandora’s box here, or maybe it’s a can of worms. Sounds like a win win though if you’re thinking about getting into full frame – either you get a low priced D600 that works for an excellent price, or you trade in when/if the problems start and can’t be fixed. Don’t know if it’ll bring frustrated D600 owners back to the camp though.

      • Thom Hogan

        Yes, that’s exactly my reaction, too. How the heck do you perform warranty repairs on one product that is gray market but then disclaim them on all your other products that are gray market? Unfortunately, I think they’ll be looking at another class action suit in the future because of this.

    • http://nikonrumors.com/ Nikon Rumors

      Can you send me this email? I will not publish any names,

    • Young

      They may service a grey market D600. But I seriously doubt that they will replace a grey market D600.

  • Harry

    LOL, for all the folks that went back-n-forth with Nikon just as recently as a few months back and were categorically denied a replacement or refund. This is a serious insult. Just yesterday I got an correspondence from Nikon via BBB-NY that all they would was repair. What is the trigger for “several”, btw?

  • Michael Steinbach

    Sounds to me like they are back peddling, qualifying the problem as “granular black spots” leaves them an out. Mine was a waste land of oil and spots. I cleaned it twice and one last time before I traded it off. I still have the images of the mess it was.

  • Saffron Blaze

    Anyone who buys a D600 in hopes of eventually getting a D610 is likely to be sorely disappointed.

    • Spy Black

      As long as they can fix it you won’t need the D610.

      • Young

        Obviously they cannot.

        • Spy Black

          No, it’s not so obvious.

      • AM I Am

        But what about that extra half fps? I’ll miss a lot of shots if I don’t have it.

        • Spy Black

          Drug the kittens. It’ll slow them down…

          • AM I Am

            But, even if the kittens are asleep, I can miss the peak moment at 5.5 fps.

            • Spy Black

              Then you have a serious problem, better get a D4s..

  • fjfjjj

    So, you can have Nikon try and fail to repair the camera “several times” and then they will replace it. Sounds great!

    • Harry

      lol, that was hilarious but rang so true especially when Nikon was insisting that we send the camera back over and over again for them to try and repair it.

  • Mike

    The Legal Class Action works in mysterious ways!

  • Post Tsunami Nikon Sucks

    Love Nikon but… I read about the D600 & D800 problems early on. I chose to continue on with two D700 & Nikon Japan made lenses bought before the Tsunami. Since the sad Tsunami I see, I read that Nikon products are plagued with quality control issues and when asked for repair owners get “impact damage” Nikon USA excuses. I will never buy another Nikon made product until the water is safe to enter. I shoot& own both Canon & Nikon.
    Nikon since the Sad Tsunami makes me sad too, so no money for anything Nikon Japan, Thailand, or China makes now, my wallet is closed.
    If China had not exposed the crap Nikon quality control then Nikon USA would still ignore & predictably claim impact damages.
    In 2012, 2013, 2014 Nikon Sucks.
    My D700 & Nikon made in Japan pre Tsunami still top my same vintage Canon Eos gear. I miss 2011 & earlier Nikon.

  • Young

    Although it is a bit late, I will be quite happy if I manage to get a replacement of my D600. Late is way better than never.

    • AM I Am

      What’s wrong with yours?
      Did you send it for repair yet?
      Is it still defective after the repair?
      Why do you need a replacement?

      • Young

        Dust problems.

        Twice already. Third is on my schedule.

        still generate dusts. I can clearly see dust spots at small aperture, after another 1000 shutter release.

        This is why I need a replacement.

        • AM I Am

          Fair enough.

        • Harry

          same here. I never did schedule my third service given the Sr. General Manager never gave me a timeframe of when they will get it done, what they will try new. They also blatantly lied about my second service. After much insistence, the Sr. General Manager finally said that they had never replaced the shutter a second time whereas their supervisor had previously ssaid they had.

          Funny that just yesterday I got a correspondence from Nikon via BBB that they would not offer a replacement or refund.

          • Young

            Exactly same! I saw your comment on Engadget, too. I had talked to the same Sr. General Manager of NikonUSA for the past two weeks. He was just giving me a bunch of untenable explanation. He was always talking about things like ‘real world photo’, ‘test limitation of product’ and etc. They kept my D600 for more than two weeks and simply spend half day on another cleaning. I got my D600 back yesterday. Now, after 1,500 shutter release, dust spots are back. I will definitely contact Nikon next week. Hope I can talk to someone other than Sr. General Manager Daivd and manage to get a replacement. lol

            • Harry

              Ha Ha! Yes. HE gave me the same crap. I updated my Communication history with the latest and greatest crap. At some point, it wasn’t clear who was giving more crap, the camera or the Sr. General Manager!

              See if this is what he has been telling you as well.

              https://docs.google.com/document/d/1P5VAXnDor4o30VPJk9VtAr8RJ2Z3GG0URUmP40gVz60/edit#heading=h.1ugxfsi29pn1

            • Young

              Looks like he simply copied and pasted the same explanations to everybody. I think I know why he was able to reply my questions so quickly.

            • http://IslandNature.ca Dave Ingram

              I think the real world photo might make a difference – I included a landscape with close to 20 spots, one large oil spot, circled them in Photoshop. This was after an initial shutter replacement and a 1000 clicks after a second service cleaning by Nikon.

            • Young

              Yes. Based on our totally different experiences, it do make a huge big difference. But I think Nikon is simply using this to evade responsibilities in USA. In real world conditions, dust spots are probably not noticeable for many reasons. However, it doesn’t mean the camera is problem free. In my opinion a problem is always a problem, even it is hard for user to notice under some conditions. Anyway, I will include a real world photo when I contact Nikon next week. Let’s see what will Nikon do this time.

          • Young

            In China, NikonChina had officially admitted the dust spots problem is unusual and start to replace all D600s that still have this problem after two service records. I believe Nikon begins to do the same thing around the world. I want to see what will NikonUSA do and what is their definition about ‘several times services’.

          • Spy Black

            Do you have a lawyer? Get him to send a nasty letter on his letterhead and see if they change their tune.

        • http://IslandNature.ca Dave Ingram

          Include a letter detailing your experience and what you expect – Nikon Canada was excellent with me on the third time in, should be similar experience in other countries. I asked for a D610, they provided a refund.

          • Young

            Thank you for your advice! I will contact NikonUSA next week. Hope I can get a similar result, at least a D610 replacement. I am really disappointed about D600, especially I paid full price, $2100 USD, for it

          • Kristopher Doucet

            ARE YOU SERIOUS! THis is my 3rd time sending it in to them and they we’re being complete ass***** with me! That they would only look at it and clean and service it again if needed. I asked them about replacing or refunding,heck i even asked for a D700 instead and they told me Nikon Canada does not replace cameras. and you got a refund? I better get a replacement this time.

  • kim chol sulmerbaloyramirez

    You might overlooke d7100….black spot also appear on my d7100 less than 6 months old….

  • RC

    Would you send a “good” D600 in for this service? I’m afraid they’ll mess up my camera. I’m also worried that it might start getting spots in the future and then, they might not offer this service for free anymore.

    • http://IslandNature.ca Dave Ingram

      If your D600 isn’t showing problems (you’ll know when you’ve got a bad copy) then there isn’t a reason to send it in. You probably have a good copy.

      • RC

        Isn’t the shutter improperly designed or manufactured? It might fail a little later.

        • http://IslandNature.ca Dave Ingram

          I’d wait for it to fail if it isn’t showing any problems – no time limit on the service/shutter replacement. In my case, the shutter replacement didn’t solve the problem permanently. If ain’t broke, don’t fix it : )

    • Spy Black

      Don’t fix what ain’t broke.

      • RC

        It might fail later.

        • Spy Black

          That’s a different story, send it out then.

    • AM I Am

      I sent mine even though I didn’t see anything different than what I saw on my previous bodies. You never know. Perhaps the issue would have shown up in the future.
      The fact that Nikon replaced the shutter is an indication that there was something wrong with the previous one.

    • umeshrw

      A friend sent in his brand new 600 (100 shutter count approx) for this issue. He got it back clean after 2 days without new shutter and + 5000 shutter count.

      • RC

        So Nikon did not replace anything? AND they added thousands of actuations to it?

        • umeshrw

          You got it. They just did 5000 clicks and cleaned the resulting dust and oil. Very clever. Right?

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