< ! --Digital window verification 001 -->

Weekly Nikon news flash #176

Pin It

  • Behind-the-Scenes - Nikon D800 HD-SLR - "One Camera: Two Perspectives" (part 2):

This entry was posted in Weekly Nikon News Flash. Bookmark the permalink. Trackbacks are closed, but you can post a comment.
  • jason

    cool postions shame about the BBB ratings

    • Anonymus Maximus 1st

      Well, maybe not everyone wants to be accredited in every scheme. I am not sure that I really care about a local set up like that.

      • I’m tired

        There is a difference between being accredited by the BBB and having an F rating. There are businesses who aren’t BBB members who have an A rating. Nikon just seems to be giving up on the whole customer service thing.

        • Pablo Ricasso

          I’m guessing that most of the complaints were from some time ago and that the number of recent complaints has declined markedly. I’ll also guess that most of them will be cleared up at some point shortly after there are enough models produced that the big sellers have then in stock. I feel for the customers who actually have an issue. I feel for the company because they are undoubtedly also being deluged with a large amount of non complaints due to a large number of reasons. I doubt that the BBB is qualified to ascertain the difference or that they made the effort to do so.

          • Paul

            While I agree that BBB is probably ill suited to judge if Nikon is providing good service, I can attest to the fact that Nikon -Melville has TERRIBLE customer support. My recent experience with a lens that I had registered on Nikon’s own webpage for 2 years, but apparently turned out to be grey market (apparently they can only tell when the physically inspect the lens!?!?!). Melville absolutely refused to service the lens, even for a fee, as well as suggesting that Nikon international would not service the lens — which is COMPLETELY incorrect as this is only a policy of Nikon USA, which is not followed by Nikon elsewhere. If they could handle their numbers properly, when I registered the lens I could have been informed that it was grey and I could have sent if back. Not only are their policies ridiculously discriminatory — and sure to piss off loyal customers such as myself, but they also seem to be working in a mode that does not reflect current 21st century standards. This opinion of Nikon service seems to be WIDELY shared by us common-folk Nikon owners that are not part of NPS (mind you I own many thousands of $ of Nikon HW). In short Nikon folks were on the edge of being rude — which is probably a side-effect of having to defend silly policies, and their equipment registration system is, as far I can tell, worthless. I think that this 1%er service attitude by Nikon USA is doing a great dis-service Nikon in general. And furthermore my guess is that the complaints have much more to do with these issues than something to do with the supply chain.

            • http://micahmedia.com Micah

              Agreed. It’s a shame Nikon global hasn’t shuttered and Nikon USA and taken it over themselves. There are some nice folks in customer service, but the repair dept. has unforgivable policies and wretched service.

        • Anonymus Maximus 1st

          You are right I misread the information which seemed to be connected by proximity.

        • chk

          Nikon ‘post sale’ service in italy is bad, this is a fact.
          Here nikon presence is not direct, it passes through a distributor who also have it’s own service company (with one only place to bring your cameras/lenses for the whole country and with a bad customer service in general).

          Don’t know if the situation is the same in other countries but if so, I can understand the F rating.

          • Tom

            BBB only operates in the US. So why would you understand an F rating based on Italy?

            Additionally, BBB ratings are silly because they don’t look at the company size or volume. 72 isn’t exactly a huge number.

            Also, who cares? BBB has never been very reliable when I have tried to use them in the past.

            • Ken
            • Dan

              chk was talking about Nikon’s customer service in general, not saying anything about BBB in Italy.

            • chk

              Didn’t mean to say that, sorry, my English is not perfect.
              What I wanted to mean is that IF the customer service in other countries (US included) is the same that I’ve experienced (in italy) then I can understand the rating.
              Only this. :)

            • andy

              don’t be sorry chk; you were perfectly clear, tom is just being rude and angry for no apparent reason.

    • John Smith

      The BBB is useless, and apparently Nikon realizes that.

      Otherwise they could just pay the BBB for a A+ rating.

      • kirk

        agree, the BBB is a joke. Nothing like buying a A+.

    • http://www.bobcooleyphoto.com bob cooley

      Having worked with a company that used to be not-accredited with the BBB, then later payed for the accreditation, I can say without bias that our company’s rating went up significantly as soon as our (purchased) accreditation was complete.

      The company had 10 complaints against it in 8 years, we answered every one. The BBB found no fault on our part in half of the items, the other half we fixed the item (which were not reported to us directly beforehand) within 2 business weeks.

      This gave us a rating of a C…

      We bought accreditation, an voila! We had an A.

      It’s sad, but the BBB is a pretty worthless yard-stick.

  • Anonymus Maximus 1st

    How do the two Control Softwares compare to Nikon’s Control Pro?

    Functionality seems to be very simmilar.

    • http://hartcw.com Francis

      Well firstly all three of the apps mentioned are far cheaper than Nikon’s Camera Control Pro 2! And also for all three, you can download trial or free versions to test out yourself.

      Regarding functionality, I can at least speak for Smart Shooter :-)
      Its designed to be more intuitive and user-friendly, especially when using live view mode to accurately compose and focus, so you can take photos and iteraate quickly to find the best set up for your shoot. It also has a scriptable interface, so you can automate a series of photos (ie HDR timelapse etc), which other software doesn’t have.

      I also hope its more reliable than Nikon’s own software, and if its not then let me know…

      Plus maybe this is a bit off topic, but it also supports canon.

      • Anonymus Maximus 1st

        Thanks

  • Pablo Ricasso

    While I always shake my head at the prices of the new lenses I also am amazed at the number of fronts the companies must battle for their mere existence. I seriously doubt that Nikon wished for the need for digital technology to be heaped upon them. A couple of other companies likely banked on the advantage that they initially enjoyed. Given those circumstances, I find it remarkable that Nikon has been able to gain superiority on so many fronts and hold the amount of the market that it does in areas where it is not in the spotlight and where competition is unlimited.
    That they increased sales of compacts in a shrinking market is nearly impossible. Twenty percent is considerable given the number of competitors and the fact that this is hardly what Nikon is known for. If things are rough for Nikon, think how they are for everyone else. And then remember that compacts are declining.
    That they have twenty five percent of the global market for “non reflex” cameras and the leading spot in Europe and the US is amazing, given the small amount of products offered. Since that portion of the market nearly doubled, we can certainly expect more lenses and bodies to come and more competition from other companies.
    However, I believe the best news is on the front where the company is traditionally known to be strong – the reason why most of us readers even care. I can’t imagine better results overall, but I believe that the results of the recent good developments will not be apparent until the next reports.

    • Plug

      It is good to see that Nikon 1 is performing impressively, but they do need to expand and diversify this system. A sensor akin to the Sony 20mp and a greater choice of lenses for a start, but everything must remain thoroughly portable.

      • Plug

        But what I really want is a D400 for birds/wildlife. Pro build quality, high fps, and rapid accurate autofocus.

    • zoetmb

      Nikon may not have wished for digital technology to be heaped upon them, but it’s the best thing that ever happened to the company. Nikon sold more D70s in the first year of the model’s existence than they had sold of the original Nikon F over its entire model life. And while I only have second-hand information, the executives at Nikon were apparently shocked and completely unprepared for it. (Actually, they still seem to be unprepared for it, considering that they have a really hard time keeping just about anything in stock.)

      As legendary as Nikon and the Nikon F was, it was a niche market compared to sales of today’s digital cameras.

      • Dan

        Not being able to make enough to keep up with demand is a better problem to have than the alternative.

      • Calibrator

        “As legendary as Nikon and the Nikon F was, it was a niche market compared to sales of today’s digital cameras.”

        It’s the same with (home) computers and everything connected to them (monitors, printers etc.).
        I’d bet that we also have more iPods in use than Walkmans (clones included in both numbers).

        Mass production seems to get easier the more a product is digital, regardless of it’s complexity. The only problem seems to be to sell enough to overcome production hurdles (cost effectivity).

        To sell enough, however, you have to make your products foolproof (Windows operating system instead DOS, automatic picture modes, those funky new assistants in beginner DSLRs etc.).
        We’ll see if Nikon does enough to provide intelligent products to replace user intelligence to be able to keep up producing professional products.

        Note that this not only includes picture snapping under various conditions but also easy picture transmitting to whereever the user wants it.

  • http://www.facebook.com/MarkWhitePhotographyProductions Mark

    Well, not to get too off-topic, but here’s a not-so-short film I shot with MY D800 if anyone’s interested. Please make sure to read the description.

    http://youtu.be/2nZUIcqt36Q?hd=1

    Mark

  • Pablo Ricasso

    I should also add that there are some implications stemming from the development of larger wafers. One would be “full frame” cameras that cost as little as the “APS” cameras currently do. Another would be medium format applications. But then, it is hard for me to be too excited about what will be available in 2017. It is a good thing that someone is thinking that far forward…
    And I doubt that Nikon will be the only ones drawing benefit from it.

  • http://www.flickr.com/rodstaffordphotography Rod Stafford

    My first camera was a Nikon F in 1963 I believe. Have owned many, many Nikons since then. Now I find out that they are rated an “F” by BBB. Although I never had to sent a Nikon camera back for any reason other than just normal wear and tear repairs, I guess I should be really upset I was misled by this terrible company.

    Actually, my experience would lead me to give Nikon an A.

    All I can say is if Nikon got an “F” rating can you imagine the rating our elected House and Senate members should get?

    • Spy Black

      Maybe it was an inside joke. Nikon – F…

    • Jim Halpert

      Old School Nikon camera gear lasted for ever. Now days it’s not the case. Look at how many people have issues with the D800 and have had to send it back. I know of a few people who have bought brand new lenses who have had to send it back because of other issues and now that Nikon requires you to send it to them and not sell parts to the local repair shops, if your equipment is out of warranty, be prepared to pay a lot.

  • http://www.facebook.com/MarkWhitePhotographyProductions Mark

    BBB shoots Canon…or Leica. Mistake. With it only costing a few hundred dollars to buy your way to an AAA, I wonder why Nikon hasn’t done that yet…

    Mark

  • R8R

    The “F” rating comes from average photographers being whiny, complaining nit-pickers who don’t know a good lens from the hole in their butts.

    • zoetmb

      Not necessarily. It comes from people who have defective cameras (like the D800 focusing issue) or lenses that back-focus or have other issues that Nikon either refuses to fix or holds for months because they don’t have parts.

      You bring a lens under warranty out to the Long Island facility and no matter what’s wrong with it, they’ll say, “oh, it must have taken a hit”, even when the lens looks brand new and doesn’t have a scratch or dent on it, because they don’t want to fix anything under warranty. And you know those 5-year extended warranty forms for lenses that you send in or register online? Nikon has no record of those. They insist upon seeing a sales receipt when you bring the equipment in.

      I gave them my 70-200 once and they had it for almost three months. And that’s when it was the current model and they should have had parts.

      And now, you can’t even get out-of-warranty equipment fixed by anyone else because they won’t sell parts to anyone else, even though Nikon itself seems overwhelmed by repairs. This would have been fine in the days when SLRs were a niche business, but that’s unacceptable in today’s large market.

      So while some of the people who complained may have been idiots and even though the BBB is a phony organization, Nikon actually does deserve the “F”, IMO. Hogan’s been writing for years how Nikon simply doesn’t understand customer service. They might handle pros who join their pro program okay, but they treat everyone else rather badly. But you know what? I paid the same price for my bodies and lenses as the pros did.

    • Louie

      Or they come from ppl like me that walk into there Melville service center and drop off a D4, 24-70, and a 70-200 to have the auto focus fine tined and now I’m being told they have no idea where my equipment is?

      • Calibrator

        What a sneaky way to get some new professional equipment, Louie!
        You should have added the 14-24 to get the whole trinity, though…

        (just kidding! ;-))

  • Terry

    The “F” rating comes from people that brought Nikon cameras with little or no photography training, expecting great pictures like the pro’s. Those people don’t read the manual, do white balance and or exposure adjustments. I attended a photo workshop in the 1970′s and a lady came up to me asking for help, how to put film in her brand new Nikon F camera !!!

    • Paul

      Terry,

      Frankly you have no idea of what you are talking about!! I have owned dozens of Nikon cameras and lenses since 1981, and my experience with Nikon USA -Melville (Not Nikon as a brand), would certainly lead me to score that as D service at best if not failing. There may be some clueless photographers that skew the numbers, but I know PLENTY of professional photographers, especially if they are not members of NPS (maybe you are) — which are coddled by Nikon, that share my experiences. Melville has done a much better job of slandering Nikon’s fine products that any newbie users could do.

    • Calibrator

      “The “F” rating comes from people that brought Nikon cameras with little or no photography training, expecting great pictures like the pro’s. Those people don’t read the manual, do white balance and or exposure adjustments.”

      This would be true for any big camera manufacturer, wouldn’t it?

  • http://dundermifflin.com Dwight K. Schrute

    The Better Business Bureau is a scam and even the show 20/20 on ABC did a special on it which you can find on YouTube. Those ‘ratings’ can be bought. Even world famous chef Wolfgang Puck has an F.

    http://www.youtube.com/watch?v=0w6Oick8x48

    • http://dundermifflin.com Dwight K. Schrute

      P.S. Businesses that are not registered with the BBB get an F grade. And just because it has the word ‘bureau’ in it does not mean it is associated with the US government. Those letter grades can be bought.

      • Jim Halpert

        False. Many non-members have A ratings. It is usually businesses who have bad service who complain about the BBB.

    • Paul

      Calibrator,

      In short, no. I think Nikon USAs poor rating has little to do with newbie users. It has to do with their incredibly poorly thought out and needlessly greedy policies, antiquated repair tracking systems, and honestly often very arrogant attitudes with clients. That simple.

  • Hey Admin!

    How about an instructional video on how to fit a D3200 sensor into a D3s body….

    Seems that’s the only way we’ll get the high end DX body many of us reach adicts need.

  • http://weweh.com CRB

    Anything new on the announcements on aug 22?

  • Shawn

    Photography itself is a science, the result is art, but reading here you’d think it’s a f$#@*& religion.

    • Calibrator

      Welcome to a Nikon fansite, Captain Obvious!

      ;-)

      PS: What you may call “art” is someone’s bread – so be careful!

      • Shawn

        The problem with the Internet is you can never read tone. I certainly hope you did not read any disrespect in my usage of the term “art”. It is, in my opinion, the ultimate goal of photography.

        I take well-exposed, in-focus pictures, but rarely achieve anything remotely close to art. I dream of being a real artist, but that will take years of practice.

        • Calibrator

          > I dream of being a real artist, but that will take years of practice.

          Art isn’t a product of time. You can be an artist right *now* – even if you are producing crappy, unsharp and even unimaginative images.
          Art also isn’t about quality, you see – it’s about dedication.

          Surely nobody will know your art unless you are famous and this may hurt your ego but that’s not degrading your artistry.
          To become famous is more a question of outstanding craftmanship (even at young age possible – see the “Wunderkind” phenomenon) – but you may not really be an artist as this isn’t a mathematic equation.

          Art always lies in the eyes of the beholder – even if the beholder confuses art with good craftmanship…
          This won’t stop many people from “crowning” themselves artists and there is of course a lot of money to be made as an “artist”…

          • Piero Manzoni Jr.

            Just want to give you all a taste of my art, something I’ve done, and keep doing everyday, with all my dedication and effort, usually, just a bit after waking up.

            http://images.artnet.com/images_US/magazine/features/kuspit/kuspit9-11-08-9.jpg

            Hope some of you find this to be suitable for your TA(s)TE…

            I can also deliver in big quantities, just need a little more time… wait… I feel an inspiration coming… got to go NOW!

            • Calibrator

              LOL!
              But you aren’t the first and you probably won’t be the last.
              Josef Beuys also experimented with excrements and had some in his public installations. However, after visitors complained about the smell they were put into preserving jars…

            • Piero Manzoni Jr.

              It took me years of research to develop that smell, Beuys, stole it under my nose!!!

              In spite of that, I feel that “his” installation was crippled when the turds were imprisoned in the jars, not only there was the loss of a 4th (olfactory) dimension, but, also, most part of the intended interactivity was lost!

          • Shawn

            I stand by my original statement that it will take years for me to become an artist. I’ve already been doing photography for years and am achieving levels I never imagined I would reach.

            I am mastering the technical aspects, but I still cannot create anything that makes me, or anyone else, feel anything. This is mostly a product of time. I have two young children and thus all my time is spent taking care of, or photographing, them. Certainly I take great pictures of them, but if you did not know them personally you would feel nothing for my pictures (thrills the family though).

            When I finally get time to dedicate myself to producing something other than family pictures, I think I will begin my journey to artistry.

            • ArtDoesntNeedArtists

              Take a shortcut…

              Instead of taking pictures of yours kids, try capturing their emotions, dynamics of movement etc… “forget” they are your kids while targeting them, concentrate on the other aspects of what you see through the viewfinder, at the same time, free yourself from the viewfinder, shoot instinctively from the waist or whatever angle you feel is the best, let your “killer instinct” drive you and “understand” the light, make it a part of you, learn how to measure it with your eyes, practice, practice, practice and, above all, love what you do like there’s no tomorrow.

              Learn the technic so you can “forget” it.

              I bet you’ll be surprised with what you can do.

              Don’t be fooled by thinking the “new camera” is going to do all that for you, when you’ll need a new camera, you’ll know exactly why.

              Good “luck”!

  • hq

    F rating for F mount!

  • kin notwell

    f the bbb and kannin to

    • Pablo Ricasso

      I hope your family gets to feeling better sometime.

  • Back to top