< ! --Digital window verification 001 -->

Nikon Netherlands extending warranty to 2 years?

Pin It

It seems that Nikon Netherlands is extending the product warranty to 2 years. Not sure about the details, but several [NR] readers received letters from Nikon with a new 2 years warranty certificate for items (lenses and DSLRs) that were purchased and registered few months ago.

Here is the English translation:

Congratulations. Hereby you receive the official certificate to prove that you have registered your Nikon Product. Now you can really enjoy your purchase for the full 100%.

This certificate offers you:
- A two year full guarantee
- Faster acceptance by insurance companies
- Efficient handling of inquiries and repairs or maintenance of your equipment

If you were to any have questions, we'd love to hear from you. You may call our service hot line at XXXXXX (local tariff)

Thank you very much for your registration!

Kind regards,
Nikon Netherlands.

This entry was posted in Other Nikon stuff and tagged . Bookmark the permalink. Trackbacks are closed, but you can post a comment.
  • Rob

    More motivation to buy a new product vs a used one seems like a good marketing strategy, so long as their products are dependable enough to not actually need the warranty. Warranty is always the major benefit for me of buying new, and this would certainly influence my body purchases if extended everywhere.

  • http://www.fotografnuntaIasi.BogdanSandulescu.Ro fotograf nunta Iasi

    In Romania we already have 3 years warranty at nikon products. :D

  • http://nikonrumors.com/ [NR] admin

    Was this in the Netherlands a special offer or something?

    • http://haroldellis4444@gmail.com Harold Ellis

      all of EU have 2 years warranty.

      • DolphLundgren

        “all of EU have 2 years warranty.”
        Not true.
        As far as Nikon camera bodies are concerned, you get 3 years in Romania, 2 years in UK and (now obviously) Netherlands and 1 year in Slovenia. Here in Slovenia , for instance, Canon offers a 2 year warranty.
        In Serbia, which is not even in the EU, Canon gives 3 years …

        • Wayu

          Actually, its 2, but ur right, not in Eu :-p

        • Mike

          EU member states must give a 2 year warranty. It’s a EU directive.

          http://ec.europa.eu/publications/booklets/move/64/index_en.htm

          TO quote another site: “The EU directive in question is 1999/44/EC. The full wording is contained here (open the word documtent and scroll to page 7) but the important bit is this: ‘A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.’”

    • http://www.russbarnes.co.uk RussB

      I have a real problem with this because actually I’m not sure that Nikon are legally allowed to offer different levels of warranty for the same items in different parts of the EU. In the UK a DSLR body warranty is 2 years but a lens warranty is 1 year. If the information above is true, Nikon are offering 3 year lens warranties in Romania and 2 years in the Netherlands? I’ve received UK warranties stamped with Netherlands in the past so I’m going to check EU law on this.

    • F Master

      Here in Europe all the electronics have 2 years by law.

      • http://www.russbarnes.co.uk RussB

        Not true. See the Nikon links further below.

        • Nobodyhome

          Why not true?
          http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:EN:HTML
          Article 5

          Time limits

          1. The seller shall be held liable under Article 3 where the lack of conformity becomes apparent within two years as from delivery of the goods. If, under national legislation, the rights laid down in Article 3(2) are subject to a limitation period, that period shall not expire within a period of two years from the time of delivery.

          • http://www.russbarnes.co.uk RussB

            Sorry, it’s a Directive. That does NOT make it EU law. It’s a very complicated piece of legislation and you are applying a simplistic approach to it. Simply put however is does NOT mean that all electronic products sold in the EU must carry a 2 year warranty.

            • http://www.techprolet.com Pavlos

              This EU directive means that whatever Nikon says about their warranty, you’re covered in terms of guarantee for at least two years (well, you may at some point need a lawyer to push things)

    • Nicole

      I was unaware of this until the certificates started arriving during the week. Several retailers have been offering a two year warrantee for some time, but the Nikon guarantee itself only covered 1 year.
      This also seems to cover all items that can be registered. I have received certificates for all registered items up to 1 year old.

  • http://www.simonleechphotography.com Simon

    Nikon NL has offered a two year warranty for a long time. It is due to EU law, which states you are entitled to 2 years….

    • http://www.russbarnes.co.uk RussB

      Actually it’s an EU Directive, which is not the same as law. It sets out a framework for EU countries to follow. For example, in the UK we have the Sale Of Goods Act which covers the purchase of goods and it is likely that there are different interpretations in the member countries across the EU. As per my post above, the problem I have is Nikon offering different standard warranties for the same product across different EU member countries, that just feels plain wrong to me and shows Nikon wants to play the numbers in each country rather than offering a standard warranty for its items. In other words they will try and leverage what ever they can get away with with the end user.

      • Caz

        http://sixthformlaw.info/01_modules/mod2/2_3_2_eu_sources/08_doctrine_of_direct_effect.htm <- a simplistic version of how EU Laws work. But directives do have horizontal AND vertical direct effect once the date for incorporation into national law has passed. The Sale of Goods Act is how the UK incorporates it. In other words the SoGA should include a warranty of 2yrs, but it may include a warranty period longer than 2yrs if the UK Parlt. chooses to do so.

        So law quoting right back at you.

  • Terence

    In Italy Nikon products have 3 years of guarantee…

  • http://www.russbarnes.co.uk RussB

    From the Nikon pages in the UK:

    http://www.europe-nikon.com/en_GB/service_support/Support_2_Warranty.page

    You’ll note the fact that lenses are not mentioned specifically excludes them as a result.

  • http://www.russbarnes.co.uk RussB

    Nikon’s UK warranty statement covering lenses and Speedlights at the bottom of the page on this one. Note it is one year only:

    http://www.europe-nikon.com/en_GB/service_support/Support_Manufacturers_Warranty.page

  • http://www.natuurgefotografeerd.nl Fer Boei

    The ‘normal’ warranty in Holland is one year. We know about the european directive but it seems that everybody here is satisfied with only halve of what has been recommended. Perhaps we are just looking for an excuse to buy a new item ….
    Nikon nowaday is feeling a lot of competition (sony…!!) and is making a lot of efforts to win some terrain lost back. A lot of TV commercials and, but only when you register your product (and so give them some interesting marketing details) they extend the one year warrenty to two year. This offer is valed for all nikon-items when registered (dslr, lenses, coolpix).

  • http://haroldellis4444@gmail.com Harold Ellis

    it is BS, UK is not EU. In EU all new electronics with exceptions of B2B sales, carry 2 years warranty. Whatever each retailer or manufacturer tells you is a lie and you can ignore it.

    • http://www.russbarnes.co.uk RussB

      UK is not EU? lol.

      • Discontinued

        No UK is not. Not really. LOL
        Actually Ireland is.

        • http://www.russbarnes.co.uk RussB

          The UK government paid £billions to bail out Greece, Spain and now Ireland ;). If that doesn’t make us part of the EU I don’t know what does… The fact we’re not part of the single currency means nothing, we are 100% an EU member country.

          • Discontinued

            You are right, and I was just kidding.

            On the other hand …

            … I did not have the currency as much in mind (Denmark has no € either) as I was thinking about strange habits. Such as pumping iron with one inch (diameter) weight bars. I do not mind driving on the wrong side and I did not mind last orders (as long as they lasted) and I did not mind drinking pints instead of half liters (who would?), but these tiny weight bars with next to 5mm less are simply not european. Who else puts lots of weight on a wire of 2.54 cm, that cuts into your hands?

            Solve that and you are as european as one can be.

  • fan

    In the Netherlands the shop you bought your item from is responsible for the warranty. Dutch(!) law states that you’re entitled to a reasonable usage period (or some words to that effect), and in the last 5 to 10 years this has slowly translated into the default warranty on electronics being 2 years, regardless of claims by manufacturers.

    Note that you may still have to fight to get it, occasionally, so I welcome this move by Nikon (who, incidentally, seems to be a few years behind other manufacturers)!

    • http://www.stofberg.com Dustbak

      Exactly! I would like to stipulate this! In the Netherlands you have a warranty on any item for the duration an item is generally considered to last. This is stated by law.

      That is often far longer than 1 or 2 years.

      Many people nor shops or manufacturers seem to realize this let alone honor this.

  • Fuzz

    Not sure about the EU directive but in the UK it is the seller that is responsible for the goods. In the UK nikon offer 2 years warranty on bodies and 1 year on lenses, this means that during that period you can send the lens or body directly to Nikon and they will repair it.
    The sales of goods act requires that all products sold are free from manufacturing defects for 6 years. This protection is provided by the store so if your camera breaks after 3 years then you need to take it back to Jessops or Warehouse express or where ever else you may have purchased it and they must either repair the camera or give you a refund. I think that you have to prove that the fault is due to a manufacturing defect.

    • http://www.russbarnes.co.uk RussB

      Exactly right. The onus is on the end user to PROVE a manufacturing defect which must be near impossible. And I expect, as I stated above, other member countries in the EU to have similar laws as a result of the EU directive. The Directive does not mean you automatically have a 2 year warranty as others have incorrectly stated here.

      • Ant

        It’s not entirely wrong to state that the EU directive envisions that consumer products should be covered by manufacturer’s warranty for a minimum of two years. But you are right to say that each member state can implement this into their laws as it sees fit. However, if the national law does not fulfill the original intent of the EU directive, it can be challenged, either via the courts or via petition to the EU Commission, who could take legal action themselves.

  • http://www.fotografmesteren.no Hans E Johannessen

    In Norway the waranty have been 2 years for at least 10 years now,and the is an additional 3 years for all failure to hardware…. So infact we have 5 years here, which is nice . But only for “private” users

  • http://synthetic.se Daniel

    In Sweden there is a mandatory warranty of three years for all electronics.
    http://www.konsumentverket.se/sv/Lag-ratt/Din-ratt-som-konsument/Garanti/

    So, it really doesn’t matter if Nikon internationally promises just 1 or 2 years, since they have to cough up three years here due to swedish law anyhow :)

  • Dutch

    In the netherlands there is a law witch states that all consumer products have to be covered by two years of warranty. Some manufacturors are still in the progress of adjusting to this requirement. Thats why the certificates are being sent now.

    • http://nikonrumors.com/ [NR] admin

      That’s probably it, because they are sending out certificates for items purchased few months ago.

  • gijs66

    The good part is, that this also effects b2b-customers. I was happy to receive a certificate. The letter that accompagnied it, stated that it is a certificate that just confirms the extra warranty granted when the product was registered.

  • http://www.os-am.com OSAM

    Canada have a 2 year warranty on bodies and 5 years on lenses.

  • http://jfmphoto.net JF Machado

    Actually, here in the EU, products already have a 2yr mandatory warranty. It’s part of the Community Space laws.

    • gijs66

      for your information: the netherlands are part of the EU (for quite some time actually).

  • Jeroen

    I got that certificate as well, a couple of days ago for my 85mm micro

  • Matt

    Warranty is not the same as the right to get manufacturing defects fixed. By EU law, you have the right to complain and get your device fixed if you discover a manufacturing fault within 2 years. However, you have to show and prove that the fault is a fabrication error.

    Warranty is offered in addition to this by the manufacturers, it is an extended cover. The problem is that it is easy to confuse the two different rights.

    Consider this, Apple offers 1 year of warranty on its computers. In the case the computer breaks down within this time, Apple will fix it, no questions asked. However, if there is a manufacturing defect discovered after this time, you can still get it repaired or replaced, assuming that you prove that it is not your doing, in this case, you will get plenty of questions on why it broke, how and so on, you will have a lot higher burden to pass in order to get your device fixed after the warranty expired.

    Many manufacturers and sale points have started to offer warranty that covers the entire period as many people do not understand the difference between the two (related, but not equal) things.

  • Nick

    It is a marketing scam fundamentally.

    Nikon is using warranty terms to maintain different pricing in different markets – and REFUSING TO PROVIDE WORLDWIDE, STANDARDIZED WARRANTY.

    In Canada prices used to be ridiculously higher than in the US, Nikon Canada is refusing to recognise warranty if the item was purchased in the US.

    In order to maintain and justify this ridiculous discriminative trade practice Nikon also set Canadian warranty to two years, while keeping the US warranty to one year.

    This clearly discriminative practice should be illegal by trade laws: Nikon as a company can take advantage in global economy to get the best prices anywhere in the world in order to produce their goods, consumers should have the same right to get the best price anywhere in the world – and still get the warranty recognized on their purchased item – unless Nikon can prove that the products with different warranty conditions are actually built differently, which warrants a different condition.

    Without that Nikon is manipulating global trade to obtain unfair advantage at the expense of the customers.

    • http://www.russbarnes.co.uk RussB

      +1 It leaves a bitter taste in the mouth for me too.

    • Discontinued

      “Without that Nikon is manipulating global trade to obtain unfair advantage at the expense of the customers.”

      Yes, but that’s not (just) Nikon. Everybody does it. You get a deal with the company where you buy (including warranty). That is not Nikon or whatever manufacturer. It is Nikon (or whatever) Canada, Nikon (or whatever) USA, Nikon (or whatever) Timbuktu …

      If you want to change it, you need to get rid of nations first and become our emperor.

      Good night and good luck.

      • Nick

        “If you want to change it, you need to get rid of nations first and become our emperor.”

        Nikon and other companies with globalization have managed to achieve free movement of capital, labor across national borders without “getting rid of nations first and become our emperor”.

        Consumers should have the same rights, if they are not sheep citizens.

  • Dweeb

    “The current list of D-SLR products covered under Nikon Canada Inc.’s 2-Year Warranty Program are: D40, D60, D80, D90, D200, D300, D300s, D700, D3000, D5000, D7000 and D3100.”

    Meaning the D700 and D300 are amateur cameras LOL. Pro cameras have a one year warranty. And you people thought you laid out 3000 bucks for a professional body LOLROTF.

  • broxibear

    “The EU directive in question is 1999/44/EC. The full wording is contained here ( http://ec.europa.eu/publications/booklets/move/64/index_en.htm ) but the important bit is this: ‘A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.’
    As with UK law, a seller is not bound by the guarantee ‘if the (fault) has its origin in materials supplied by the consumer’. But the EU rule does not require the buyer to show the fault is inherent in the product and not down to their actions.
    The EU rule also says buyers need to report a problem within two months of discovering it if they want to be covered under the rule.”

    http://www.thisismoney.co.uk/bargains-and-rip-offs/tips-and-guides/article.html?in_article_id=487339&in_page_id=53954&in_advicepage_id=131

  • Robertstoffer

    USA offers 5 year warranty. That is what seals the deal for me buying new

    • Rob

      Don’t USA bodies only have a 1 year warranty?

      • Robertstoffer

        Not sure. I think it’s 1 year with 4 year extended warranty. That’s what it says for all my products I’ve bought. Mostly lenses and my Body was a used buy off eBay but with a 3 year Mack warranty. 3500$ for a factory demo D3 dec 2009Great deal.

  • http://wijnands.blogspot.com Jeroenw

    About f’ing time that Nikon did this. Sigma recently went to three years. Nikon and Canon were some of the few remaining companies trying to worm their out of legal obligations.

  • uncle sam

    in the us it’s 5 years on lens, which is great, but the body is still only a 1 year warranty. That is unless you PURCHASE an extended warranty -which nikon is more than happy to sell you.

  • Tonny

    C’mon D800 with half year warranty is enough for me. grrrrrrrrrrrrrrrrrrrrrrrr…..

  • http://www.sinclairvisual.com/cognitions ChriSin

    Stupid 1 year US warranty…grrr

  • Mark

    I’m from the Netherlands and haven’t registered my gear (yet).
    If I remember correctly, EU laws stated that electronics (excluding batteries) always have a two year warranty.
    Anyway, I am going to register my gear right now and see if I get a letter from Nikon ;)

  • Back to top