Comments on: Another Nikon D5000 recall or just a scam?

By: Seriously...

Seriously... — Fri, 21 Aug 2009 02:22:16 +0000

So yes, sending in a camera for an advisory is a pain. You’re without it for a small period of time. The world won’t end. It will come back to you maybe twice, repaired, at no cost to you, other than a slight inconvenience, but it will be repaired. Better than recalls on vehicles, baby toys or things that may actually harm you. Nikon has taken every step to try and get this fixed as soon as possible, relax.

By: Patrick

Patrick — Mon, 17 Aug 2009 09:01:28 +0000

I’m in the UK and found my D5000 serial number in the list for the faults. Called Nikon UK who say “if it has not gone wrong do nothing”, but if you want to send it in, fill in the report form and send your camera in. Time to fix can be 3 to 5 weeks, shipping at our cost. Why in the USA are they so helpful and the UK seem to be “dont worry, we are busy”!

By: [NR] admin

[NR] admin — Sun, 16 Aug 2009 17:16:32 +0000

check the serial before you buy (must buy it from a store in order to do that)

By: AliOops

AliOops — Sun, 16 Aug 2009 16:49:26 +0000

Just wondering…I would eventually like to get a D5000 (I actually purchased and returned one recently that fell underi this “advisory”), but how will I know it is new stock that is not affected by this problem?

By: [NR] admin

[NR] admin — Sun, 16 Aug 2009 02:35:17 +0000

Of course I will change it – I am not in the business of misleading people, just sometimes I post from my iPhone or at 2am (and sometimes both) and those are the results.

By: Robin Edgar

Robin Edgar — Sun, 16 Aug 2009 00:18:45 +0000

Glad I could be of some help.

It is also refreshing when a blog owner corrects a blog post after getting a heads up about a potential error in it.

By: grumps

grumps — Sat, 15 Aug 2009 22:48:27 +0000

I agree the camera was very poorly packaged! That said the camera also worked fine. Yup I didn’t check the address and shipped it off… that said, I’ll take my chances considering the who would know, and if this info was given out… oh well!

By: CeeW

CeeW — Sat, 15 Aug 2009 21:06:58 +0000

I also received the empty box and the return UPS lable for the second go round, improved tune up or whatever. The thing that really pisses me off is that the idiot who packaged my camera for return shipping the first time it was “fixed” just set the plastic bagged wrapped camera in the cardboard box with a air pillow pad that clearly only protected the camera from impact on three sides. This allowed the camera to smack around inside the box to the extend that holes were torn through the plastic bag in which the camera was placed. IDIOTS ! The camera amazingly still worked when it arrived, although I sensed the shutter sounded a bit different. Now I feel the dread of a second round of very poor packaging and rough shipment may require yet another “repair”. Too bad, I really thought this camera was great and it never did display any signs of malfunction.

By: Ronan

Ronan — Sat, 15 Aug 2009 01:44:03 +0000

The good thing with D5000 is they are so cheap you can buy 2-3 of them. If one fails, you still have 2-3 backup

And yes i’m serious.

By: Ronan

Ronan — Sat, 15 Aug 2009 01:43:01 +0000

You are lucky they are fixing it. Your CRCA won’t make it off the ground.

By: Ronan

Ronan — Sat, 15 Aug 2009 01:41:42 +0000

Hows the D500? 25 MP with 1080p video? I heard it makes breakfast also

By: Ronan

Ronan — Sat, 15 Aug 2009 01:40:50 +0000

Done! Can’t wait to have all my gear cleaned for free by Nykon!

By: JewB******

JewB****** — Fri, 14 Aug 2009 21:31:30 +0000

Seriously, a class action?! Get over yourself, unless THOUSANDS of folk make a living with the D5000 and are an NPS member (Doubtful at best!). Then, you have absolutely no ground to stand on!!
– Kevin

By: twoomy

twoomy — Fri, 14 Aug 2009 20:58:47 +0000

you have GOT to be kidding me with your class action suit? You are hysterical, but where are the smiley faces in your message!?!?!

By: dave

dave — Fri, 14 Aug 2009 16:17:43 +0000

While this is a bit of a black-eye for Nikon quality, it isn’t a knock-out punch by any means. What a company does when it discovers a problem with a product is just as important as getting it right the first time. Nikon is being responsible. Yeah, it sucks that you go without your camera for a while, but it is only a D5000. You aren’t making a living with it. Or are you? http://www.scottkelby.com/blog/2009/archives/5202 I wonder if Scott Kelby was affected by the recall…

By: Jim Lanius

Jim Lanius — Fri, 14 Aug 2009 16:16:02 +0000

The only people who do not have a problem with this is, people who did not buy one! Nikon is doing a total Stonewall job on customers who paid retail in good faith that they would receive a quality product! I have sent mine back for a second “enhanced fix”. I paid retail for what will be at best a 2x refurb camera! Has Nikon offered any compensation for their manufacturing mishap? No! The damage to the consumer is that most of us who will want to upgrade eventually, will experience a very low resale value on this D5000 lemon! I for one want to take on Nikon! If anyone out there is interested in exploring a consumer rights class action suit please contact me at: shotgunjimi@yahoo.com

By: grumps

grumps — Fri, 14 Aug 2009 15:42:34 +0000

I just received an empty box with this letter, so I can confirm this is true. I will all happen for free and as quickly as possible. I think this is a good thing. I never had an issue to begin with, and it doesn’t mean i won’t, but where in the world do you have such a proactive company doing this. Nikon still has my support.

By: Ray

Ray — Fri, 14 Aug 2009 15:25:38 +0000

thank god i use old proven cameras… (d2x)

By: Zoetmb

Zoetmb — Fri, 14 Aug 2009 14:26:14 +0000

My experience with Apple has been nothing but good:
- my son-in-law had a G5 in which the power supply kept on having problems. After the 3rd fix, they gave him a brand new machine which was a newer and more powerful model than the one he had, which was no longer available.

- when my granddaughter was a baby, she broke the hinges on my daughter’s laptop. The laptop still worked, but she had to put a brick behind the screen to keep it up. But then the video connection stopped working. She brought it to Apple who said it wasn’t worth fixing the hinges because it would have cost something like $1800, but they would fix the video (for a fee – it was out of warranty). When she got the machine back, they had fixed everything and they fixed it all for free. (My daughter was in a panic because she thought she was going to get charged.)

- Although I don’t use it anymore, I had a G4 tower. I modified it by putting in more memory, bigger hard disk, a recordable DVD and an iSight camera, but nothing ever went wrong with that machine. That machine was a viable machine for seven years. When I finally bought a new machine late last year, the only thing that G4 couldn’t do well was complex PS work on large images and it couldn’t handle video well unless it was heavily compressed.

As far as the D5000 is concerned, this is what happens in a world where we insist upon short design-to-market timelines and where most companies no longer own much of their manufacturing. It’s unfortunate and certainly frustrating to owners, but at least they’re fixing it.

IMO, any company that’s willing to “do the right thing” deserves credit. I’ve driven Hondas and Acuras for years and never had anything go wrong with those except on parts that were recalled. Recently, the engine light came on and I freaked. The car is out of warranty. I couldn’t find the guys who used to maintain my cars so I was forced to take it to the dealer. The dealer told me $190 just to analyze what was wrong. I imagined a $1000 repair bill – I figured either engine damage or a bad catalytic converter. Turned out to be a environmental control unit and Honda didn’t charge me a penny, even though the car was out of warranty. This might have cost them some profit in the service department, but they have me as a customer for life.

Things will go wrong…as long as the company makes it right, and Nikon appears to be doing so, I’m fine with it.

By: vuk

vuk — Fri, 14 Aug 2009 12:52:44 +0000

I just sent my d500 few days ago. Yesterday I called them and ask is there another issue with D5000 and they confirm that there is no additional problem with D5000.