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More info on the D3/D3X extended service program (Canada)

Just received the full text of the Nikon D3/D3X  extended service program in Canada:

Thank you for purchasing your new Nikon D3/D3X camera. In appreciation, and at no charge to you, Nikon Canada Inc. (“Nikon”) offers an initial Service Program (the “Service Program”) described below for your new Nikon D3/D3X. 

Services: 

Unlimited preventative maintenance cleanings – Image Sensor Cleaning 

Two comprehensive check-ups and cleanings; one in the first year of ownership and one in the second 

Routine adjustments as necessary resulting from normal usage, excluding cosmetic “wear and tear” 

Firmware updates that may be available from time to time from Nikon 

Commencement and Initial Service Period: This Service Program is effective as of March 30, 2009 on all new D3/D3X cameras purchased from an Authorized Nikon Canada Dealer and is applicable for an initial period of two years from the date of original purchase. Also, D3/D3X cameras purchased new from an Authorized Nikon Canada Dealer prior to March 30, 2009, are automatically covered, starting March 30, 2009, until two years after the date of original purchase or until March 30, 2010, whichever period is greater. 

Cost: There is no fee payable to Nikon for Services during the applicable  initial service period under this Service Program. You have the option, exercisable by submitting a written application form before the expiry of the applicable initial service period (but not after expiry) to extend the Service Program for an additional year, at a cost of $300.00, plus applicable GST / PST / QST / HST. An application form for an Extended Service Contract is available by contacting the Service Department at a Nikon office listed below. 

Shipping: To receive the Services, you must deliver your D3/D3X to one of Nikon’s three service depots listed below together with a photocopy of the original bill of sale. Unless contrary to applicable law, freight and insurance charges to these locations are your sole responsibility and so is risk of loss, damage or theft during shipment to Nikon. The return shipment, to the address you provide, will be by a means determined at Nikon’s sole discretion and will be paid by Nikon. Nikon will only ship the return shipment to an address within Canada. Any replaced parts become the property of Nikon and will not be returned. 

Conditions: The following conditions and restrictions apply except where they may be contrary to applicable law: 

the Services do not cover repairs or adjustment required due to damage caused by: 

accident, misuse or neglect (including impact, water/sand/dust damage and battery leakage), 

tampering, 

unauthorized repair, or 

damage caused by lenses and accessories not supplied by Nikon; 

this Service Program is not transferable; 

this Service Program is valid only in Canada to Canadian residents, and is available only on new products imported by Nikon and sold as new by an Authorized Nikon Canadian Dealer; and 

used, refurbished and demo models are not eligible. 

Notices: 

SUBJECT TO ANY APPLICABLE LAW TO THE CONTRARY, IN NO EVENT WILL NIKON BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL 

OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS SERVICE PROGRAM, HOWEVER CAUSED, EVEN IF NIKON HAS BEEN ADVISED 

OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT OF NIKON’S FAILURE TO ADEQUATELY PERFORM THE SERVICES, INCLUDING DUE 

TO ITS NEGLIGENCE, NIKON’S SOLE OBLIGATION, AND YOUR SOLE REMEDY, IS FOR NIKON TO RE-PERFORM THE APPLICABLE SERVICE. 

Nikon recommends that any data stored in the camera or in a storage device be backed-up by you before sending your camera to Nikon. 

Nikon is not responsible for loss of or damage to such data. 

To the maximum extent permitted by law, this Service Program is governed by the laws of the Province of Ontario and the federal laws of Canada. 

You may have greater rights under the laws of your jurisdiction. Where any term of this Service Program is restricted or prohibited by such laws, such term will be null and void, but the remainder of the terms of this Service Program will remain in effect. 

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  • Nikkorian

    seems to me that d90 price has gone up in germany by about 30euros since d5000 was announced. it was easy to get it for round 735 two weeks ago, now its easy to get at around 765.

  • http://www.canonrumors.com Canon Rumors

    I’ve witnessed the “Sensor Cleanings” Nikon and Canon perform here in Canada… I think I’d almost prefer my dog licked the sensor clean.

    Firmware updates? You own a D3/D3X and can’t update some firmware!? (assuming they mean they’ll do it.)

    Pixel Mapping included as “routine”?

    Pretty silly stuff.

    • Anonymous

      it’s because 99% of D3 and D3X owners are gearheads, they are too scared to screw up their cameras by simple sensor cleaning, firmware updating, and quit looking at pictures at 100% magnification to count pixels.

      • Anonymous

        Or because they are professional photographers for whom a level of service is important from their camera manufacturer, and who rely on their kit to make a living, and where preventative maintenance, and continued calibration is a necessity to deliver commercial images.

        Contrast this to Canon who don’t offer this service to their customers unless they opt for a high level of PAID pro support.

        • Jason

          Pros should know their tools.

          Ridiculous a pro can’t clean a sensor in 2009. Almost irresponsible.

          • Anonymous

            no such thing of “pros” or “professionals” because they’re just working photographers. i doubt working photographers will give a damn if nikon offers free cleaning and checkup because they won’t have time to do that.

          • WHAT?

            Wow you really don’t get it do you Jason? Being a pro does not mean you are super human and can do everything. Where do you draw the line with “knowing your tools”???… does it stop at camera settings? sensor cleanings or the ability to build your own camera? your post is arrogant and ignorant really…

  • http://wijnands.blogspot.com Jeroenw

    And of course not in europe and certainly not for anything cheaper than the D3.

  • Mario

    Could be they are trying to distinguish the D3X from an imminent 700X. This free perc might be seen as something that separates it from the identical 700X.

  • Ken Elliott

    To me, this is a very good sigh. It shows that Nikon is making an effort to improve their support for those who make a living with these tools. Sure, it seems silly to some at first glance, but if you read between the lines, what you get is the ability to send your camera in for cleaning/tuning/adjustment and (important) a chance for a Nikon tech to look at your camera and take note of what has worn. Knowing Nikon, I bet they go beyond what they say they’ll do and take care of little things like a small rubber part that is coming lose. Big companies are usually better off under promising and over delivering. Given the oil-on-the-sensor issue that some D3 users have had, this is welcome news.

    I’ll keep cleaning my own sensor and updating firmware, thank you. But it is nice to see Nikon improving support.

  • fotosniper

    isnt this what thom hogan has been asking for for months?

  • Jimmy Lones

    Haha you guys are too much.
    No service program = complaints about no service.
    Offer a service program = complaints they don’t do more/complaints about not needed.

    What would you like? Nikon to offer free D3′s to everyone?

    no because then people would complain — why not D3X’s instead.

    too much ….

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